I own 2018 Jeep Cherokee with 56,000 miles and the service shifter light comes on the dash and all the lights light up on the gear shifter. This happens after driving for around 15 - 20 miles and once the car is turned off with the electronic push button start the lights go away for a short time and then come back on again. This happens only when the car is in motion.

- Barney, GA, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving, the service light illuminated. The vehicle was taken to an independent mechanic who diagnosed the issue as needing to replace the bezel and harness on the gear shifter. The mechanic stated that if left unrepaired, the vehicle would eventually be unable to shift out of park. The contact made an appointment with huntington Jeep Chrysler Dodge Ram (5080 jericho tpke, commack, NY 11725 (631) 993-3300). The dealer stated that they had not heard of the issue before and provided and estimated cost to do the repairs. The vehicle was not repaired. The failure mileage was 45,000.

- Centereach, NY, USA

The contact's wife owns a 2018 Jeep Cherokee. The contact stated while his wife was driving 60 mph, several lights on the gear shifter illuminated and service shifter warning message also appeared on the instrument panel. His wife slowed down to 30 mph and was able to reach her destination without further issues. The contact called barkau Chrysler Dodge Jeep Ram of freeport (700 E South St, freeport, il 61032) but the dealership was closed. The contact then called anderson Chrysler Dodge Jeep Ram (5711 E. state St, rockford, il 61108) where the contact was informed to bring the vehicle in as soon as possible to be serviced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 52,000.

- Rock City, IL, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the service shifter warning light illuminated. The gear shifter box was illuminated as well. The contact restarted the vehicle and the vehicle worked as designed. The contact called #1 cochran Chrysler Dodge Jeep Ram (110 rte 908 building 2, natrona heights, pa 15065, (412) 245-4280) however, the vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 20,000.

- Natrona Heights, PA, USA

The contact owns a 2018 Jeep Cherokee. The contact stated the while driving 30-35 mph, the vehicle stalled. The vehicle was difficult to restart. The shift to park warning light was blinking. The contact added oil to vehicle. The contact called kevin's royal automotive (3961-3964 waverly rd, owego, NY 13827, (607) 687-3412) and was informed that the vehicle was working as designed and that the safety feature was engaged. The contact was informed the safety feature engaged when the oil level was low. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was unknown.

- Conklin, NY, USA

Service shift li8ght comes on and then randomly goes away, it will randomly come on while driving, there was a recall on 2017 Jeep Cherokee's with this issue

- Amarillo, TX, USA

Service shifter message appeared when I was driving. The drive, reverse, neutral and other drive indicators lit up in red.

- Elbow Lake, MN, USA

I have 2018 Jeep Cherokee with 85353 miles it had service shifter twice when I was driving so I had to pull over on highway and turn off engine and turn on engine shift to park then to drive

- Shiprock, NM, USA

Service shifter dash warning comes on while driving. At the same time, the prnd lights on the gear selector light up. The notification clears and the lights turn off when the vehicle is shut off and restarted; however, the notification will appear again intermittently. The vehicle has been serviced for this issue three times and will go in for another service to resolve this issue on Wednesday, July 29. As of now, the vehicle has not been repaired and the warning light still comes on.

- Leland, NC, USA

Many times when the vehicle hits a good sharp bump in the road or I bump the shifter sharply, the display immediately gives a service shifter fault alert on the communication panel and all of the lights P, R, N, F and the manual lights illuminate on the shifter. The vehicle can be moving or at rest and the ignition on for this to happen. I have reported the incidents at each of the oil service checkups at the dealer, however when all is said and done it never gets acknowledged that it was even mentioned or the mechanic that works on transmissions could not get to it that day.

- Minden, LA, USA

When my vehicle accelerates the transmission seems to be slipping or not fully engaging. The rpms will spike to about 4,000 before the transmission will shift, and when it shifts the whole vehicle will shudder like it's been hit by a sledgehammer wielded by thor himself. To be able to continue driving my vehicle I have to slowly accelerate and keep the vehicle under 3,000 rpms. This only seems to be a problem on a highway or roadway that is 55mph or higher.

- Jacksonville, NC, USA

The service shifter notification came up on the dashboard screen while the vehicle was in motion on the highway, unable to be cleared, and all red lights on shifter were lit up. (prnd) after stopping, turning off vehicle and restarting cleared the message, however, vehicle also continues to jerk in between gears.

- East Syracuse, NY, USA

Check engine light came on at 18001 - vehicle was in park and just started so I can drive it - had been sitting for over a day so engine was cold. Display in center of panel read "service shifter". the next day the message and check engine light were gone. Took to dealership since still under warranty and they said it needs a new wiring harness and new shifter. Been advised by dealership and internet research that this is a common problem and wanted to add my Jeep to the list to assist in getting this item recalled before someone gets seriously injured.

- Caledonia, IL, USA

Service shifter light comes on and remains on with all shifter lights on at the same time. Menu for car is no accessible dash panel is locked. Periodically and randomly comes on and goes off when driving or stationary. Called dealer and they haven't heard of it.

- Charlotte, NC, USA

My car lost all power while in motion in the middle of a city street intersection with a shifter error code. Would now accelerate, and the steering wheel locked. Turned off and back on and did it instantly again. Called the dealership and was told it needed an oil change. I just purchased this vehicle 2 months ago.

- Derby, CT, USA

The 'service shifter' comes on and all of the gears light up. The car has a smell of antifreeze but no indication of the car running hot. The warning goes away after restarting the car. This happens while the car is in motion

- Belleville, IL, USA

My service shift lights up on dash and all the lights for P, R, N, D all light up. This needs a recall I have read hundreds of issues with this and some are getting attorneys. This needs to be recalled my Jeep only has 48000 miles. And if I'm seriously injured I'll be suing also. You can't let this continue these dealerships needs to handle this as a recall!

- Highlands Ranch, CO, USA

Bought my vehicle 12/21/2017. Have had nothing but problems ever since. Took my car to [xxx] in austin where it was purchased several different times. I was always told there was nothing wrong with it. In November 2019 my car broke down and I paid to have it towed to the dealership in sa since that is where I was relocated to for work. Blamed it on my oil which I was never notified by my vehicle it was even low. Engine has not been acting right since. 5/21/2020 I went on a trip but only made it to waco. Vehicle shut off going 70 mph on the freeway and I almost got hit by several different vehicles because of it. 5/26/2020 dealership called me to let me know I was getting a new engine since mine was compromised by the oil it was consuming. Now I am being told that I have to drive it and test it before they will replace it. Have done an intensive amount of research and this is a huge liability to put my life in danger for a test they need for the company. Called the location I purchased it at and surprise they will not take care of it. Nothing but problems with this vehicle since I purchased it and they have never done anything to make it right. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Antonio, TX, USA

The service shifter error has repeatedly coming on despite the shifter harness being replaced twice, the harness being replaced and computer updates. All the lights on the shifter turn red. The car randomly jumps to 5000 rpms and will go into neutral or park while driving. The car will hesitate when accelerating from a stop and is very unsafe to drive. I have contacted Chrysler Jeep about the issue and the car has been in the shop multiple times over the year and has recently been in there for a month.

- Gilbert, SC, USA

Purchased a 2018 Jeep Cherokee in may of 2019. A few months in to ownership I had an odd occurrence where all of the lights on my gear shift prnd were all lit up red. And the warning notation on dash said "service shifter". it was alarming but happened once or twice over a period of several months so I thought it was a fluke or mishap. Fast forward to March of 2020, right under a year of ownership and the service shifter problem has become near constant. I will hear a 'ding' in the middle of driving, sometimes at high speeds on the freeway, the gear shifter will turn all red again and the message appears on screen. While this is happening you cannot get anything else to come on the screen....fuel economy or speed, which I use regularly in my vehicle. ---I contacted my dealership and was told there are no active recalls on this vehicle and that I am out of basic warranty and the powertrain warranty would only cover engine/transmission, thus not helping me in this situation. After hearing that from them I decided to look up this issue online and imagine my surprise to see I am not alone with this issue. I came across numerous similar complaints. Please look into issuing a recall for this issue as it comes on suddenly and is startling when you are driving and it happens. It has become quite an unsettling experience driving this vehicle that I have owned less than a year.

- Blue Ridge, TX, USA