"service shifter" message appears in the meter cluster and message does not disappear until engine is shut off and turned back on. All lights on the shifter (in the center console) illuminate and do not turn off until the engine is shut off and turned back on. Phenomena occurred both at first start up as well as while driving on a major street.

- Kokomo, IN, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, several the gears on the shifter illuminated continuously. The vehicle was taken to red river Dodge Chrysler Jeep located at (1060 heber spring rd, heber springs, ar 72543) where it was diagnosed that the sensor in the gear shifter needed to be repaired. The vehicle was repaired however, the failure persisted months later. The vehicle was taken back to red river Dodge Chrysler Jeep where the contact was unaware of what needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 11,000.

- Romance, AR, USA

The contact owns a 2018 Jeep Cherokee. The contact stated that the service shifter light illuminated while driving at 40 mph. The vehicle independently shifted into park. The vehicle ceased and the vehicle spun in a circle and came to a stop. The contact shifted into park and restarted the vehicle. The vehicle was taken to landers Chrysler Dodge Jeep Ram of norman (481 N interstate dr, norman, ok 73069 (405)321-8228) where a software reprogramming was performed as the spindle gear was replaced however, the failure recurred. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 2,000.

- Ardmoore, OK, USA

While driving my dash lights up with "service shifter" and all the lights light up on the shifter. I have seen many many of these complaints some of which are associated with accidents stemming from the problem. I am a little scared to drive the truck now. It does not always stay on but is starting to come on more often now. The truck is in the shop now and I am being told it will not be covered. How many people have to be hurt or killed before chyrsler acknowledges and takes care of this problem.

- Laurel, DE, USA

My Jeep service shifter light comes on every few hundred miles and always when I'm driving it's comes on during my trips to Georgia and just driving around the city. I constantly complained to the dealership about it and they told me to bring it in and they'll look at it but if you turn the vehicle off the lights turn themselves back off and you have to wait for it to happen again. Well this happened almost every time I took the car in and so they never took me seriously and would turn me away saying nothing looked wrong with the car. Well the last time the light came on a clicking sound followed when accelerating and soon after my rear driveshaft fell out while driving down the road. I took it to my dealership as I have a warranty with them and I told them about everything, including the lights and the clicking noise. They finally returned the car to me 'fixed' after having it for over a month. They claimed that they had fixed everything I told them about but the lights came right back on three days later and now the things basically fights any form of acceleration and it aggressively jerks every time it downshifts and it makes a small clunk noise when reversing.

- Jacksonville, NC, USA

The contact owns a 2018 Jeep Cherokee. The contact stated while driving at various speeds, the gear shifter warning light illuminated and informed that shifter service was required. The drive, neutral, park, and reverse warning lights were illuminated simultaneously. The contact stated that the console lights became inoperable during the failure. An unknown dealer was contacted and informed of the failure. The contact was informed to stop the vehicle and reset the lights at the next failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 4,000.

- North Matewan, WV, USA

While driving the vehicle behind to stall and then cuts off in the raid without warning, as I turned into traffic. Vehicle starts with no warnings of any sort but then as I am driving cuts off as I am turning into the roadway and there is traffic

- Boca Raton, FL, USA

As pulling out into the road the vehicle stuttered and dogged down very bad even mashing the gas to the floor the vehicle would not go. A light came on saying throttle shift control reset needed. Vehicle started to go and thedogged down again. Vehicle keeps doing it. Took it to Jeep dealership and they are saying it only needs a oil change. Even though it doesn't

- Warsaw, IN, USA

When I put my Jeep Cherokee in reverse, my screen started glitching and then 'service shifter' came on my screen. When I looked down at my shifter, all the lights were lit up, so I put it in park and cut the engine off. When I started it it was gone. The next day, this came on again - as I started the car so I again, shut the engine off and restarted it. After getting 2 miles down the road, the service shifter came back on and not even 15 seconds later, my car abruptly put itself in park, my lights went haywire, my steering wheel went stiff as if there was no power steering available, all as I was slowing down to a stop since I've read about people wrecking after this light came on. I checked my VIN for a recall, but couldn't find one and I am not about to pay out of pocket for an unsafe hunk of metal. I'm still under warranty at 32,800 miles on my 2018 Jeep Cherokee, but I fully intend on letting every person I know that has an fca product to stay away from them if this does not become a recall. The pictures below are of the first time when I was backing up in my parents driveway. I didn't get pictures of the second time driving down the road because my Focus was on getting home safely trying to not go over 25-30 mph.

- Muskogee, OK, USA

Within the first 3-5 minutes of driving the vehicle after starting it, an error message will appear that says to put the vehicle in park and select a gear. This message usually appears when I begin slowing down towards a stop light or stop sign and prevents me from accelerating and I also lose my power brakes. Once my vehicle is stopped. I'll switch into park like the vehicle says but when I switch back to drive I have no power. I have to turn the car off and attempt to restart to get power again. Multiple times this error has caused the car to stall and cut off while still in motion. Once the car is off, I have to usually wait 2-3 minutes to restart it an it can take multiple attempts to restart the vehicle. This error is extremely dangerous as it causes the vehicle to lose power while driving and leaves the driver stranded with the vehicle in the middle of the road often in an intersection.

- Raleigh, NC, USA

Bought Jeep had it for approx. 7 months (October 2019) and it would shift really hard, then one day driving from home to store, the Jeep just stalled on street, turned off engine, restarted and drove to destination. I brought my Jeep in 4X before they had replaced a whole new engine due to it burning oil. Roughly 3 months later (January), Jeep was in driveway, drove to work and twice the same day slammed into gears, took it back to Jeep, they said gears needed to be reset. It seems when I use 4X4 to snow, its fine, when I turn it off a couple days later it slams into gears. Yesterday (March 2020) vehicle was parked in driveway, reversed to leave and lights came on dash for shifter needs repair, turned off engine, restarted, resumed driving and lights were off. Parked Jeep in drive way, next morning reversed and drove to work, reversed into space and lights came on again that shifter needed maint repair. I have now 53,000 miles. I take Jeep in again to be looked at for shifter. I have taken this vehicle in at least 11 times so far for engine, gears slamming, shift saying needs maint repair. Since June 2019

- Wonder Lake, IL, USA

While driving on small hwy- all lights on shifter illuminate and a service shifter message displays, message goes away after stop and restart

- Cartersville, GA, USA

Right when my vehicle hit 25,000 miles, I noticed that on the highway while in motion the service shifter light came on and gear shift lights all in red, P, R, N, D. you shut the engine off and all turn off then when you start driving again they'll do the same. It'll stop for a few days and then start again. Finally took it to the dealership it ended up begin wires and a shifter harness. A lot of Jeep Cherokee 2017-2019 owners are experiencing the same thing right around the same miles. This needs to become a recall.

- Bella Vista, AR, USA

Car stalled and the panel stated shift to park on panel and would not crank back. Tried multiple times and had a long hard crank and engine finally caught up and cranked. Shifted into park and went about 1000 - 1500 feet and it died again. Waited and tried to crank again and went to hard crank again before starting. Took to dealer and they claimed low oil. This is the reason for going dead. Stated I needed oil changes every 5K after I was told initially 10 K then at 1st oil change told 7500K and then at this problem they stated no it was definately 5 K. this time, panel lights up and says service shifter soon. All lights on drive shifter lights up. Not just on park or reverse or drive. All lights illuminated. They come and go. I also have smelled something burning the last day or so as well. Could not confirm yet. I will continue to watch out for this. 1st date 12/4/19 and serviced at dealer on 12/5/19 mileage 31146 and now this is 2/4/20 mileage today is 34116

- Rockmart, GA, USA

Have had several issues with this Cherokee, my oil pressure light would come on when I would take sudden turn, I took it in to my local dealer and they stated to start an oil consumption test, it appears the motor equipped in the Cherokee was burning oil and they couldn't determine where the oil was going, also during this time, my 'service shifter' light came on my dash and all of the shifter lights would come on at the same time, this would happen periodically, they decided they needed to replace motor due to the oil issue, I asked about the service shifter issue, they stated that they could not find any faults with the service shifter, sure enough 3 weeks later my service shifter light came on again and wouldn't go off, I was unable to tell which gear I was in because of this because of all of the gear lights were on simultaneously, needless to say, the dealer does not have an answer for this issue, I would like to request this issue be documented and repaired or recalled.

- Oak Forest, IL, USA

Car stalls while driving. When letting off the accelerator, the car will make a beeping sound and car dies. It takes a couple tries to get the car restarted. This only happens while car is cold. Once it is running for a while it doesn't seem to die. Seems related to the complaints of recall U87.

- Fort Worth, TX, USA

While in motion, all the indicator lights for my shifter turned on and service shifter warning was illuminated on my cluster. Once I stopped and turned off the vehicle, the condition cleared and went away. This has occurred to me about 6 to 8 times in the last 6 months or so, some have been while driving, and it doesn't matter the type of road I have been on when it happens, and some have been when I start the vehicle and it immediately shows up. The dealership I took my vehicle in to get the problem diagnosed, which is West hills Chrysler Jeep Dodge Ram, in bremerton Washington, mentioned after I asked if this was a common thing that they were doing about a repair a week for this issue.

- Bremerton, WA, USA

I was driving the vehicle at 32,128 miles and got a service message that said 'service shifter'. I contacted my dealership and they said it is an issue they've seen before. I was on a city street, I got to a parking lot as soon as possible. Called the dealership before shifting to park, or turning the car off. They informed me that by turning the car off, the light should disappear when I turned it back on. When I turned my car on after turning it on, the light was gone.

- Onalaska, TX, USA

Service shifter light comes on and P R N D all light up red. Was sent in less than a year ago. Dealer changed some type of wiring harness in the transmission. And flashed the transmission. Week later Jeep became very hesitant and started shifting really hard. Was sent back to dealer. It was then noted transmission needed a update, now 6-8 months later the same issue is re-occurring. This is issue is occuring in 100-1000's of Jeep Cherokee this model. So I am not the only one this is a dangerous issue that needs to be addressed. Thank you

- Concord, NC, USA

Service shifter keeps coming on my car while I'm driving since I bought it and it lights up all red next to the P R N D and you can't see your mph on the screen or tell what gear you are in. I have to pull over turn my car off and open my door and then restart it for it to go away. Sometimes it comes right back on. I told dealership and they said they can't do anything about it until it comes on and they can hook it up to the machine because nothing comes on when they plug computer in to the car.

- Rohnert Park, CA, USA