Service shifter lights and warning come on randomly when driving. When the error message is displayed, there is no way to get rid of it except turning vehicle off and on. The error message takes up the entire in dash screen and does not allow for the digital speedometer to be shown. There does not seem to be a pattern as to when this occurs, has happened when starting up and just randomly while driving (not specifically linked with a speed, direction, or turn).

- Cary, IL, USA

The "service shifter" warning message appears in the "message screen" & you cannot clear it so the mph & other needed driving data is unavailable. Also all of the shifter lights become illuminated so you cannot see what gear the transmission is in. "cargurus.com" has a lot of complaints on this safety issue. Car is in motion & stationary;.the shifter service message appears. It 1st occurred yesterday; 8/19/2019 to me. This is a safet issue because my mph etc is unavailable & I cannot verify gear I am in. (drive/reverse etc)

- Sioux Falls, SC, USA

Service shifter light came on and all gears lit up red, pulled over and shut off then turned back on. Alarm went away, third time.

- Remlap, AL, USA

At 19500miles service shifter message came on and red lights appeared by park, neutral, drive, reverse etc on car shifter, driving on highway. Stopped turned it off and light went out. This appears to be a very common complaint on this make and model and low mileage.

- Dowingtown, PA, USA

2018 Cherokee with under 15K miles. Upon start up, warning for "service shifter" appears along with all lights are lit up on shifter. Turning off ignition and restarting will make message disappear. Mechanics not sure what true issue is. On going issue with no resolution. Today, message would not reset. No recall to date.

- Ware, MA, USA

For the second time while driving "service shifter" message came on and all lights on gear box lit up. Pulled over and cut car off and restarted and lights went off

- Florisssant, MO, USA

"service shifter" warning comes on at random times. Lights on shifter all came on. Only came on with left hand turns. First time in happened I was on an interstate on ramp. Has happened at 5 mph and 70 mph. Pull over put in park, shut off engine, wait a minute, restart vehicle and everything is fine for a while. It can be days between or 3 times in a 5 minute drive. Up to 9 times it has happened.

- Forreston, IL, USA

Service shifter warning keeps coming on and all park nutural rev all light up at the same time.transmission bucks feels like being rear ended.been to the dealership many times going to keep going back while im still under warranty.happens stationary and while driving mostly on the freeway where you have to pull over turn off and try to let it reset.a dangerous situation.

- Laguna Hills, CA, USA

'service shifter' warning appears without warning and all gear indicator lights turn red. In motion. 65 mph us 18 or 218 waterloo Iowa. I'm told a shifter bezel and wiring harness are needed but not available.

- Munford, TN, USA

Have not owned vehicle for a year yet, bought with about 1000 miles on it. It was previously owned by somebody in dealership from what we were told. At 11,677 miles the "service shifter" warning showed up and shifter panel lit up while I was driving in town and stayed that way until I turned the Jeep off a few miles later. Hasn't shown up again and I'm taking it to dealer tomorrow. It's been three days since it happened but I'm afraid what might happen. I've read online about many complaints about this issue over the years for Jeep. What are we waiting for - they need to fix this!!! I'm getting this documented now!

- Villa Park, IL, USA

During the course of traveling on June 18th 2019 I received a message via the display that said "service shifter". in addition the gear shift panel (park, reverse, drive) collectively illuminated in red. The issue gave the impression that the transmission or gears could cease from working while in motion.

- Port Arthur, TX, USA

Vehicle was in motion. Screen displays service shifter. All lights on the prndl next to the shifrer are lit simultaneously.

- Douglasville, GA, USA

Service shifter light came on while I was driving.

- Lizton, IN, USA

Service shifter warning appears in instrument cluster area and all the lights on shifter light up solid red and stay illumanated.

- West Chester, PA, USA

My Jeep Cherokee has been shutting off while driving. This car was purchased brand new. This has happened several times. The original dealership, keffer Chrysler Jeep in charlotte, nc, has not returned any of my calls about this issue so I've had to go to another dealership to get this issue resolved. I have to take the vehicle for oil consumption tests but I do not feel safe in this vehicle because of the fact that it shuts off while driving. The last time it shut down I was on a main highway and was almost hit. Consumer stated car completely shut off, losing control of the vehicle. There was no warning sign, which caused several accidents.

- Columbia, SC, USA

While I was driving down I95 - the gearshift froze up and the entire gearshaft turned red. I was unable to shift gears until I was able to slow down / come to a stop on the side of an exit road. This has happened a total of two times on separate occasions - once three months after the dealership claimed they fixed the issue.

- Doylestown, PA, USA

Service shifter warning came on when pulled into driveway. Vehicle has less than 12K miles

- Hemet, CA, USA

Vechicle was in motion and vechicle completely stopped and shut off in the middle of the road. Vechicle then restarted and did the same thing a second time.

- Mundelein, IL, USA

A warning light "service shifter" comes on without warning. All the lights at the shifter illuminate and won't shut off unless the car is re-started

- Sicklerville, NJ, USA

The contact owns a 2018 Jeep Cherokee. While driving 60 mph or more, the vehicle stalled and the "vehicle not in park" warning indicator illuminated. The vehicle was taken to Dodge Chrysler Jeep city (4395 us-130, burlington, NJ 08016, (855) 242-0015) where the contact was informed that they would have to test drive the vehicle in order to perform diagnostic testing. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

- Medford, NY, USA