10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 23,644 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter light at 33,000 miles. I have known about the "service shifter" light issue with many other Jeep, so I wanted to also report. That is too much. I was unable to take my Jeep in for service right away, and then covid happened, so now I'm way past my warranty miles so have not been able to get it fixed.
- El Paso, TX, USA
Vehicle stalls at start of day after driving no more than a half a mile. This has happened for the past two days in traffic. Battery light comes on after stalls and does not start. Letting it sit for awhile it eventually starts. Battery was fully tested and holds charge. Decided to park vehicle and have it towed to dealer as to not risk traffic crash.
- Lincoln, NE, USA
This has been a recurring issue. The on board screen will suddenly show "service shifter" and all the shifter indicator lights go red. This has happened while driving and also at initial starts. When vehicle is shut down and restarted, everything returns to normal. Doing some research that says overheating problems can ensue.
- Streamwood, IL, USA
Service shifter warning light comes on and blocks out all other digital read out until the vehicle is parked turned off and back of. Issue continues to reoccur
- Capitan, NM, USA
Service shifter light came on, all light on shifter light up.
- Billings, MT, USA
When shifting to park, intermittently wont stay indicating P and rest of shift positions illuminate with "service shifter" displaying on status screen. To fix it, push shifter up harder to park position ensuring P illuminates, turn vehicle off then start and verify no service message. Sometimes this happens while driving but usually after being parked and restarted. Service shifter message prevents speed screen from displaying while driving.
- Pewamo, MI, USA
My car lost all power while in motion in the middle of a city street intersection with a shifter error code. Would now accelerate, and the steering wheel locked. Turned off and back on and did it instantly again. Called the dealership and was told it needed an oil change. I just purchased this vehicle 2 months ago.
- Derby, CT, USA
Service shifter warning light.
- Memphis, TN, USA
The message service shifter appears, and all of the gears on the gear shift light up. There is no specific reason this happens. It has happened multiple times, sometimes while in motion and braking, sometimes while the car is parked. It started when my car was no longer under the 32,000 mile warranty at the dealership. This seems to be a popular issue after I researched it.
- Houston, TX, USA
Service shifter light is on at 39K miles. It was on while stationary, in park, and while in motion, in drive.
- Texarkana, TX, USA
Turned on just fine, pulled out to the street from the store gradually. Slowed down for the red light and before I stopped all the red lights turned on on the shifter and then on my screen it said service shifter. I've only own this car for a month and doesn't even have plates on it yet. 43000 miles when bought and I'm not a happy person
- Anchorage, AK, USA
The service shifter error has repeatedly coming on despite the shifter harness being replaced twice, the harness being replaced and computer updates. All the lights on the shifter turn red. The car randomly jumps to 5000 rpms and will go into neutral or park while driving. The car will hesitate when accelerating from a stop and is very unsafe to drive. I have contacted Chrysler Jeep about the issue and the car has been in the shop multiple times over the year and has recently been in there for a month.
- Gilbert, SC, USA
Upon entering a left or right turn in motion, vehicle shuts off and displays a message saying the vehicle must be stopped to shift. Upon restarting the vehicle it takes multiple attempts to get the car started. It has happened twice to myself, and once to my wife whom is pregnant and was in an intersection when it occurred. This problem has occurred on multiple days.
- Pasco, WA, USA
The car will randomly say service shifter and to get this off you need to cut the car off and then restart it. This started a couple of months ago and has been effecting numerous Jeep. How can other models have a recall for it but not the 2018. All the lights will come on in the shifter basically saying every gear is in gear.
- Rossville, TN, USA
"service shifter" message appears in the meter cluster and message does not disappear until engine is shut off and turned back on. All lights on the shifter (in the center console) illuminate and do not turn off until the engine is shut off and turned back on. Phenomena occurred both at first start up as well as while driving on a major street.
- Kokomo, IN, USA
Service shifter warning comes on, all lights in gear shift ( automatic transmission) light up red. Has happened 2 times in 2 days and was just at dealership for service 2 days ago.
- Hesperia, CA, USA
When I put my Jeep Cherokee in reverse, my screen started glitching and then 'service shifter' came on my screen. When I looked down at my shifter, all the lights were lit up, so I put it in park and cut the engine off. When I started it it was gone. The next day, this came on again - as I started the car so I again, shut the engine off and restarted it. After getting 2 miles down the road, the service shifter came back on and not even 15 seconds later, my car abruptly put itself in park, my lights went haywire, my steering wheel went stiff as if there was no power steering available, all as I was slowing down to a stop since I've read about people wrecking after this light came on. I checked my VIN for a recall, but couldn't find one and I am not about to pay out of pocket for an unsafe hunk of metal. I'm still under warranty at 32,800 miles on my 2018 Jeep Cherokee, but I fully intend on letting every person I know that has an fca product to stay away from them if this does not become a recall. The pictures below are of the first time when I was backing up in my parents driveway. I didn't get pictures of the second time driving down the road because my Focus was on getting home safely trying to not go over 25-30 mph.
- Muskogee, OK, USA
Within the first 3-5 minutes of driving the vehicle after starting it, an error message will appear that says to put the vehicle in park and select a gear. This message usually appears when I begin slowing down towards a stop light or stop sign and prevents me from accelerating and I also lose my power brakes. Once my vehicle is stopped. I'll switch into park like the vehicle says but when I switch back to drive I have no power. I have to turn the car off and attempt to restart to get power again. Multiple times this error has caused the car to stall and cut off while still in motion. Once the car is off, I have to usually wait 2-3 minutes to restart it an it can take multiple attempts to restart the vehicle. This error is extremely dangerous as it causes the vehicle to lose power while driving and leaves the driver stranded with the vehicle in the middle of the road often in an intersection.
- Raleigh, NC, USA
The service shifter light comes on all the time. It lights up all the lights on my shifter and freezes my dashboard screen to just show the message service shifter. It stays like this until I turn my vehicle off and then when I wait a bit and turn it on again it will be off but if I don't wait long enough it will still be on. It will come on no matter what speed I am going. I can be going at highway speeds or stopped in traffic. I had it come on yesterday as soon as I started my car before I even put it in gear. It can happen multiple times in one day or not happen for a week. I am concerned that when I am driving on the highway this could lead to a major mechanical breakdown and cause an accident.
- Shawnigan Lake Bc Canada, WA, USA
- Oak Forest, IL, USA