When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times

- Rex, GA, USA

Vehicle was purchased brand new 04/06/2018. Within the first month (after putting on 500 miles), the battery had to be replaced. On 06/17/2021, the alternator, battery and sensor had to be replaced at a total cost of $1234. Now, the "SERVICE SHIFTER" light is appearing on my console and it cost me $160 just to run diagnostics at the dealership where I purchased the vehicle and I am told that the gear shift module and wiring harness will have to be replaced at a cost of an additional $460. The vehicle has not yet reached 35,000 miles. After doing an on-line search, it seems this is a very common problem with the JEEP Cherokee models from 2014 - 2018.

- Morris, IL, USA

All lights on shifter console light up red and light which says "Service Shifter" shows up on dash. Reviews of this problem online is showing it to be a common problem.

- Rockford, IL, USA

The "Service Shifter" message appeared in the display on 27 July 2021. I contacted the dealership to schedule an appointment. My appointment was 2 August 2021. My factory warranty expired in July 2021. The service advisor stated that the repairs would not be covered under the factory warranty if it was still active. The wire harness and the bevel had to be replaced. I contacted Chrysler via email to inquire as to why this repair is not covered by the manufacturer. They replied "Thank you for contacting Jeep Customer Care. I am sorry to learn that you had concerns with your Shifter and I do understand your frustration. Unfortunately, this is not an Open Recall on your vehicle at this time. If it does become an Open Recall in the future, you are able to submit for reimbursement review. At this time due to the Warranty expiring, and it not being an Open Recall we are unable to assist you with the costs. Please do not hesitate to contact us if you need any further assistance by calling us at 877-426-5337." There has been numerous complaints about this issue and the manufacturer has done nothing to resolve this problem. Like most Jeep owners with the same issue, we have to pay for the repairs which is about $600. This is a safety issue that should not be ignored. The vehicle could shift into park while driving which, according the other Jeep owners, has happened or the engine will shut off. I think the manufacturer should notify all Jeep owners of this problem and issue a Recall or Technical Bulletin to address this issue.

- Newport News, VA, USA

Vehicle has approximately 40,000 miles and the "service shifter" light has come on about 6 times. Each time, if the vehicle is turned off & restarted, the light doesn't come back on for a few weeks. It has never come on while driving. This condition has not been replicated by a dealer or mechanic. The vehicle seems to drive fine.

- Chester, MD, USA

"service shifter" warning comes up on the dash at different times. It may be at start up or while driving. It's a serious problem. You have a minimum of 400 comjlaints already. Just bought this 2018 Jeep Cherokee on 5/8/2021 and we are having problems already. I called the dealer and they said they never heard of this problem, or is it that they don't know what the fix is? many of the owners of these car are stuck in a circle jerk...dealer says it doesnt exsist and yet it keeps happening. Please investagate this problem and force the manufacture to find the fix. I know my dealer knew of the problem but elects not to admit it. The problem is that it does not throw a code so nothing shows up. I checked mine twice with my obd reader and I even drove around with it connected to see if it was a drivablity problem but that produced nothing. Very sorry that I purchased this car! never own a chrys. Product again.....and I will never purchase another car from this dealer.

- Sebring, FL, USA

At random times the message "service shifter" appears, and all of the lights on the shifter turn red. This has happened about a dozen time and has happened when in drive(on highway and streets) and when in park. If I turn the car off and on the message disappears. From all the research I've done it appears to be happening to a lot of Jeep (2014-2019) owners. Seems very dangerous!!!

- East Providence, RI, USA

During transit down the street and once the car turned on in the driveway, the shifter column lights are lit up in red, the dash reads service shifter. Please help us and others resolve this issue as it is a hit and miss with the dealerships and Jeep stating that it is not an issue enough to call it a recall when there are dozens if not hundreds with the same issue.

- Hesperia, CA, USA

Stalls while driving down road! I pull over restart!

- Kuna, ID, USA

While driving on a city street or highway when my vehicle comes to a stop it stalls or while driving at low speed. Upon checking the oil it was discovered that there was not even a quart left no indicator light no oil change notification; I hadn't yet reached the months or mileage on the sticker recommend by the mechanic shop where I get my oil changed,

- Dawsonville, GA, USA

Bought it 6weeks ago the next day the service gear shifter light cane on pulling out my driveway at 6 am later that evening it came on again driving to the grocery store.. a couple of days later it came on again.. it comes on randomly and all the lights on the gear shift are lit up red.. I have to turn my Jeep off and on to make the lights to go back to normal and take the service gear shifter notification off.. it even comes on while driving down the highway

- Balch Springs, TX, USA

Keeps throwing code service shifter

- Mexico, MO, USA

I was in drive and sitting at a light, I heard a ding and saw the service shifter warning had come on. When I looked down at the shifter all the gears were lit up red instead of just the gear I was in.

- Grand Prairie, TX, USA

At 33050 service shifter warning came up all lighs on the shifter were on. Turned car off sat a moment and the service shifter warning was gone. We were on a city street put the Jeep in reverse when this happened vehicle was stationary being put int reverse

- Carlisle, PA, USA

Purchased my 2018 Cherokee in Feb 2018 and in October 2019 had vibration in steering wheel. Dealer said I had 4 warpped rotors that needed to be replaced at my expense. It seemed odd at only 18 months of normal driving, mostly highway.

- Baltimore, MD, USA

At 26,000 miles on my 2018 Jeep Cherokee trailhawk, the service shifter light came on.

- Port Orange, FL, USA

All the engine oil leaked out of the car and started to smoke while I was in motion and the engine light came on but was perfectly fine at first. I do not know what had happened but my engine is now messing up and I almost got in a car accident.

- Chicago, IL, USA

We were traveling in our 2018 Jeep Cherokee latitude and at a red light, the car just turned off. We had to sit for awhile and then restart it by putting on the brake and some other thing. We replaced the battery and it ran for about 20 minutes. Then, it stopped while we were at a red light again! it only restarted after replacing the battery twice. We aren't spending money on a new battery until we know exactly what's wrong.

- Savannah, GA, USA

I continue to get a service shifter issue. Vehicle has 13,000 miles on it. This is a known problem across multiple years of Cherokee. Dealership said it was a battery problem but after a new battery, I still receive the warning. Warning came on while parked, just after startup.

- Nolanville, TX, USA

While driving the service shifter light came on. I pulled over and shut the vehicle off. When I started my vehicle the notice was gone but returned several days later. When I google what a service shifter was I saw alot of complaints by other Jeep owners. I thought I should add my complaint to the list. I have had my vehicle for a little over a year. I should not be having this issue.

- Lauderdale Lakes, FL, USA