10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 19,465 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter message appeared while driving today and gear shift lights are all red P, R, N, D. the service shifter message would not disappear blocking the speedometer reading.
- Moorpark, CA, USA
After owning this vehicle for one week the service shifter light came on and all the lights by the shifter came on. Pulled off the highway shut car off and restarted. Lights were off continued to drive home. Light has come on again, always goes off after restarting. After reading all complaints of owners online I am concerned that I will have shifting problems going down the road. I can't believe with all the complaints there hasn't been a recall for this problem on this car. I have been back to the dealer several times with no satisfaction.!please, let something be done about this problem.
- Atchison, KS, USA
First incident, vehicle was parked, hence stationary. Vehicle would not start, lights would flicker and a a clicking noise would be heard when starting the vehicle. Vehicle was jump started and let it run for a while, then I shut it off to make sure everything is ok and it did not start again. Same flickering lights and clicking noise. Got it jump started again. Drove to autozone to have battery checked, while trying to park, vehicle just shut off with car on drive. Autozone employee tried to jump start vehicle and it would not start at all. Automatic locks would not lock or unlock the vehicle. Car was then towed to dealership. As of right now, unknown cause of vehicle incident.
- Raeford, NC, USA
Service shifter notification came across dash and all lights on shifter were lite up red. Thankfully the vehicle was in park, and not in drive. As the 2017S Jeep Cherokee have the same issue and now recall for service shifter. Somones incident was that came across dash, service shifter and within 10seconds their front wheels locked up and they wrecked on the highway. I dont want this to happen to me !! or anyone with a Jeep Cherokee.
- Lunenburg, VT, USA
After getting my Jeep worked on at crown Jeep of chattanooga for my dash board saying 'shifter service' they replaced my shifter bezel claiming that was all that was wrong with it. This is after my Jeep three the ebrake in while going 65 down a highway. Tonight 9/28/2020 while backing out my driveway my Jeep threw the ebrake on itself again. Then did it while going in toward at 35 mph. Chrysler Dodge Jeep needs to be held accountable for their mistakes in their cars
- Cleveland, TN, USA
The shifter has come on twice now and all lights pop up on gear shift. This is about the 4th tome in 1 -1/2 yrs in motion.
- Shepherd, TX, USA
'service shifter' light has come on the dash several times. Starting at 26,000 miles. Have taken it several time to crown Chrysler doge Jeep in chattanooga Tennessee for them to tell me it's only the battery. This battery has been replaced and this issue is still occurring. Tonight, September 18, 2020, my Jeep Cherokee notified service shifter the. Slammed the ebrake on while going 55. This is a major safety issue and the dealership keeps stating nothing is wrong. I have also had issues with after pushing the 'bush to start' button 'to cut the car off, ' the button states the car is off, but yet the engine is still running. I no longer want this 2018 Jeep Cherokee due to it being a safety issue.
- Cleveland, TN, USA
My Cherokee is 2018, I bought it used Jan of 2020. In Sept of 2020 my starter broke, I paid $550 to get it fixed. This morning, about 4 days later the starter is broken again. My mechanic is very good, and warned me about multiple people coming in with this issue and it breaking again. He told me to get a new car which I planned on doing but it broke before I got the chance. I looked it up online and multiple people left reviews with the same problem.
- San Diego, CA, USA
I had a problem with service shifter
- Stanton, TX, USA
Service shifter warning light comes on at the dash when driving.all indicator lights on shifter light up. Pulled over and turned car off and back on and it was gone.
- Edgewood, MD, USA
10 Sep 2020 at 0745 my Jeep Cherokee with 34,000 miles had a dash message saying "service shifter" and all the lights on the shifter emitted red. After turning car off and back on there was no message or anything.
- Fort Campbell, KY, USA
Started vehicle and all lights on the shifter panel came on and a warning of "service shifter" came on the dash. This happens multiple times per week and after two attempts at getting this fixed, the dealership has no clue. It is now impossible to shift when this happens.
- League City, TX, USA
Service shifter keeps appearing on the dash of the Jeep. All of the lights beside of the shifter light up red and stay on until the vehicle is turned off. I have contacted the dealership and they say there is nothing they can do about it. The light will turn on when it is parked or random times while I am driving down the road. The problem has happened since the vehicle was purchased.
- Ferguson, NC, USA
I am consistently getting a service shifter light on my 2018 Jeep Cherokee. It has 30000 miles on it. I shut the car off and it goes off. I have seen another of other complaints on online forums about this same issue.
- Loysville, PA, USA
My Jeep kept giving the service shifter but when I called the Dodge house in odessa Texas they told me there was no recall for it. So I had to pay for the repair but still took almost 3weeks just for them to get the part because they where in back order
- Stanton, TX, USA
My car only has 41,000 miles and recently just purchased it 2 months ago and it started saying 'service shifter' and the shifts all light up red. After doing some research online, a lot of Jeep owners experience this issue with Jeep. An issue that never seems to go away regardless of taking it to a shop
- Marysville, CA, USA
I have a 2018 Jeep Cherokee and a couple of times the shift service light comes on and prnd all light up...looked it up on long and a lot of Jeep have this problem...that's why I bought a new car so I would be safe and now I'm scared that I will wreck if it goes out...when this happened you have to put it in gear and cut your car off...but what if it does it while I'm driving
- Dora, AL, USA
Every now and then when I start the vehicle or while I am driving it a message will pop up on my dashboard that says 'service shifter.' The shifter lights flash red and I generally have to pull over and restart the vehicle. Sometimes more than once. The shifter appears to function perfectly fine, so it is puzzling that I get this reoccurring notification every few thousand miles.
- Conyers, GA, USA
All the lights on the gear box turn on and says "service shifter". happened once a month and is becoming more and more frequent.
- Napa, CA, USA
- Liberty, SC, USA