10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
19,465 miles

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« Read the previous 20 complaints

problem #68

Aug 112020

Cherokee

  • miles
I have 2018 Jeep Cherokee with 85353 miles it had service shifter twice when I was driving so I had to pull over on highway and turn off engine and turn on engine shift to park then to drive

- Shiprock, NM, USA

problem #67

Feb 012018

Cherokee

  • 6,000 miles
Service shifter dash warning comes on while driving. At the same time, the prnd lights on the gear selector light up. The notification clears and the lights turn off when the vehicle is shut off and restarted; however, the notification will appear again intermittently. The vehicle has been serviced for this issue three times and will go in for another service to resolve this issue on Wednesday, July 29. As of now, the vehicle has not been repaired and the warning light still comes on.

- Leland, NC, USA

problem #66

Jul 122020

Cherokee 4-cyl

  • 31,000 miles
Car was sitting still, had not been running (in over 36 hours)L under the carport. We went to get into the car and then noticed, the back glass had busted in the same place (the heater connector) on both sides. The glass busted out wards. Husbands vehicle was right beside this one, and there was no visible signs of vandalizm.

- Ardmore, OK, USA

problem #65

Jan 282019

Cherokee 4-cyl

  • 35,000 miles
I've have my 2018 Jeep Cherokee since November 1,2017 and in early 2019 a 'service shifter' message showed up on the dashboard. I turned the engine off and waited 30 seconds and turned it back on and it showed up again so I took it to the dealership closed to my house they fixed it. After I got it fixed the same message has showed up 6-8 more times and I repeated the same process where I turn the engine off and on again and the message goes away but then a few weeks later it shows up again. Also it will show up sometimes when I'm driving on the highway or even just driving down the street.

- Phoenix, AZ, USA

problem #64

May 242020

Cherokee 6-cyl

  • Automatic transmission
  • 63,300 miles
When driving a shifter service light comes on. All on the red light indicators come on by shifter.

- Grantsburg, WI, USA

problem #63

Apr 152020

Cherokee

  • 42,000 miles
Shifter service warning stating needs services appears while driving on the highway. When service light comes on all the lights on the shifter are lite up red. Dealer is not aware of any recall when I turned the engine off the shifter service light goes away however comes back in a few days to a week or so later. Has happened at least 4-5 fives now in last 2 months

- Monticello, KY, USA

problem #62

Mar 032020

Cherokee

  • 33,200 miles
Vehicle shuts down for no apparent reason, gas pedal does not work, brake does... definitely a safety issue

- Strabane, PA, USA

problem #61

Feb 102020

Cherokee

  • miles
All of a sudden "service shifter" with the shifter lights all illuminated red. I've had nothing but problems with this thing since I bought it. The transmission is spanked. My car will shut off in motion and not start back up when it does this. I have to sit and wait for hours. I called the dealership and they advised there is no recall on this vehincle. I currently have a 2018 this should not be giving me these issues

- Houston, TX, USA

problem #60

Jan 302020

Cherokee

  • 30,000 miles
Right when my vehicle hit 25,000 miles, I noticed that on the highway while in motion the service shifter light came on and gear shift lights all in red, P, R, N, D. you shut the engine off and all turn off then when you start driving again they'll do the same. It'll stop for a few days and then start again. Finally took it to the dealership it ended up begin wires and a shifter harness. A lot of Jeep Cherokee 2017-2019 owners are experiencing the same thing right around the same miles. This needs to become a recall.

- Bella Vista, AR, USA

problem #59

Dec 042019

Cherokee

  • 31,141 miles
Car stalled and the panel stated shift to park on panel and would not crank back. Tried multiple times and had a long hard crank and engine finally caught up and cranked. Shifted into park and went about 1000 - 1500 feet and it died again. Waited and tried to crank again and went to hard crank again before starting. Took to dealer and they claimed low oil. This is the reason for going dead. Stated I needed oil changes every 5K after I was told initially 10 K then at 1st oil change told 7500K and then at this problem they stated no it was definately 5 K. this time, panel lights up and says service shifter soon. All lights on drive shifter lights up. Not just on park or reverse or drive. All lights illuminated. They come and go. I also have smelled something burning the last day or so as well. Could not confirm yet. I will continue to watch out for this. 1st date 12/4/19 and serviced at dealer on 12/5/19 mileage 31146 and now this is 2/4/20 mileage today is 34116

- Rockmart, GA, USA

problem #58

Jan 312020

Cherokee

  • 51,000 miles
The Jeep comes with the feature of when U come to a stop sign or stop for any time the motor shuts off and resumes when the gas pedal is pressed. My wife vehicle's had a exclamation point light come on so she took it to the dealership and they put it on a computer and found nothing wrong. That's same very night she was driving and suddenly her motor just shuts off al.ost causing a accident. She had to pull off the road and after multiple tries of turning the key on and off it finally restarted

- Bay Minette, AL, USA

problem #57

Jan 082020

Cherokee

  • 41,000 miles
My gear shifter lights all light up and the display on my dash board said service shifter this happened while driving at 35 mph

- Hamburg, NY, USA

problem #56

Dec 182019

Cherokee

  • 22,425 miles
"service shifter" lights up.

- Big Bear City, CA, USA

problem #55

Dec 182019

Cherokee

  • 50,000 miles
Service shifter light came on and all the lights on shifter came on and won't go off. P R N D, etc. Was driving down interstate, took exit and when I was coming to stop at stop sign a warning beep sounded and lights came on shifter and dash saying service shifter. Cannot find anything about servicing a shifter.

- Beebe, AR, USA

problem #54

Dec 142019

Cherokee

  • 24,834 miles
2018 Cherokee 24,834 miles. Put in reverse while backing out of drive. Service shifter light appeared and all gear light indicators illuminated red.

- Antigo, WI, USA

problem #53

Nov 292019

Cherokee

  • 38,000 miles
While driving on the highway, a "service shifter" notice comes up on my sh. All the lights next to each gear light up on my shifter. The notice won't go away unless I turn the car off for at least 5 minutes. It comes back anywhere between immediately and 10 days later. Usually daily. Dealer says they've never heard of it but there are reports all over the internet. Some way the car will eventually stall or you cannot put it in park.

- Middle Grove, NY, USA

problem #52

Dec 042019

Cherokee

  • 56,000 miles
The car stopped working while in motion in the middle of the street while turning towards my apartment complex. I had my daughter inside the car with me and I was afraid cars will come since I was in the middle of the street were cars pass by to enter the apartment complex. I was able to push the car after calling my dad who helped me take it to a safe spot and jump start the car. The car worked after doing a jump start and I was able to park it at my parking spot. The next day I was leaving to drop off my daughter to school and same thing happened again. I was inside the car coming out (in motion) and the car stopped suddenly and wouldn't turn. I called road assistance this time. They sent me a towing company to take it to the closest Jeep dealership. Since the car was not able to turn on at all, they were not able to take it. They said the car need it a flat bed tow truck since it didn't start at all. They were able to tow the car 3 days later on Saturday 12/07/19 by a towing company that had a flat bed tow truck and took it to the closest Jeep dealership. The car is currently at orlando Dodge Jeep dealership and they said the win module needs to be replaced, the battery needs to be recharge and get new keys. I bought this car brand new with 0 mileages from Jeep dealership only 1 year and 6 months old. I decided to buy a new car in order to avoid risks like these one of being left in the middle of the street/road with my daughter inside the car. Thankfully this did not happen in the middle of route I-4 were I normally drive.

- Altamonte Springs, FL, USA

problem #51

Aug 072019

Cherokee

  • 30,000 miles
Under 30,000 miles the vehicle would notify to "service shifter" but would still accelerate/break/stop. This has continued to occur several times after the initial time. The vehicle would have to be turned off and then started back up again in order to get rid of the code. Everytime this has occurred the vehicle has been in motion, at the speed limit.

- Tulsa, OK, USA

problem #50

Dec 022019

Cherokee

  • 52,295 miles
On 11/24/19 @ approximately 5:30pm lights illuminated saying service service shift adjustor. Then on 11/29/19 went to drive the car made it a block from the house and car turned off. Driving it to the dealership today (12/2) which is approximately half mile away died twice. After a few seconds it starts again.

- Madera, CA, USA

problem #49

Nov 232019

Cherokee

  • 36,000 miles
I have a 2018 Jeep Cherokee latitude with 36,000 miles on it. I cranked it up and noticed the service shifter light on and all the lights beside my shifter actually lit up! the service shifter light had my dash locked at that and wouldn't go off til I turned my Jeep off and cranked it back up. This has happened several different times! I have my Jeep at the dealership now and they are trying to charge me to have it fixed. This should be under warranty or a recall should be in place. Several people have had this happen according to the internet! I pay a lot of money for this Jeep and I'm not happy at all! please please fix this!

- Glencoe, AL, USA

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