Service shifter calls out fault

- Weatherford, TX, USA

I have had it happen multiple times, with no solution. My screen on the dashboard would have a message come across it saying "service shifter" with all the prnd-+ lights come on. It happens when I'm either driving or parked.

- Grand Ridge, FL, USA

Service shifter message coming up, all lights on shifter turning red and car not driving properly. Have to turn the car off and back on several times to make it go away.

- Gray, GA, USA

Service shifter warning came on dashboard and all gear shift lights were lit red. (prndl). This is second time this has happened in 5 months. 2018 Jeep Cherokee under 14,000 miles!!! got in my vehicle started it and then the warning and lights came on. Turned vehicle off for a few minutes and restarted and no more warning!! this shouldn't be happening to a new vehicle and there are many reports of this happening to have it recalled!!

- Pittsburgh, PA, USA

We purchased a used 2018 Jeep Cherokee latitude (less than 13,000 miles) from a dealership in Colorado springs on 10/17. On the way home, about 100 miles, the stop /start warning light and battery light went on about 8 miles from home going approx. 50 mph. We decided to get it home. At the bottom of the driveway, we placed the car in reverse and noticed that power steering was not working. We turned off the vehicle and at restart, the warning lights were reset. We notified the dealership immediately and they recommended changing out battery. We drove about 15 miles to an auto parts store and bought the best battery they had for that vehicle. We did not use the Jeep for the next day (Friday). Saturday 10/19 we drove it down to denver (about 60 miles) with no problem. On the way home, again the stop /start warning light and battery light went on going approx. 60 mph. We drove to a parking lot and made a turn into a parking spot. At that point power steering was operable. I placed the car in park and then in reverse and then noticed no power steering, I placed the car in drive and again no power steering. We stopped and restarted the vehicle and the warning lights were reset. About 2 minutes later while driving, I noticed that the driver's side seat warmer and rear defrost had both been switched on automatically.

- Bailey, CO, USA

While driving my 2018 Jeep Cherokee a message appeared on the dash 'service shifter' all lights on the shifter then light up red the 'prndl' this has happened multiple times. The vehicle seems to not shift gears properly when this happens. It has been checked by the dealer and the shifter/ wiring harness need to be replaced. I was informed this is an ongoing issue with most Jeep in the last few years and no recall has yet been made, I have only owned this vehicle for 7 months and am very disappointed thus far. This being an ongoing issue that Jeep is aware of I feel that some action should be made for the customer. I am a loyal Jeep customer but after this issue not being resolved for years I may not continue to be a loyal customer and go elsewhere to purchase my next vehicle. This first occurred on September 25,2019 and has happened multiple times since the first occurrence.

- Pineville, WV, USA

I have a little over 13300 miles on my Jeep as I went to park my car I noticed the service shifter light was on as well as park, reverse, neutral, and drive were all lit up on the shifter when I looked this up on google there where a number of complains my Jeep is still brand new I should not be having this problem! I did not turn it back on to see if it went away I plan on taking it to a dealership first thing in the morning. I also bought it when it only had 5 miles on it no reason at all for this to happen therefore should be a recall!

- Sheboygan, WI, USA

Since about 18K miles on vehicle I have been reporting issues with the shifting, transmission. Now that the vehicle is not under warranty they suddenly think they know what will fix it. But I now have to pay almost $800 to get it fixed.

- Soddy Daisy, TN, USA

The service shifter light keeps coming on.

- Knoxville, IL, USA

"service shifter" light pops up on screen and the P, R, N, D all light up at once while driving.

- Pocahontas, AR, USA

Low pressure oil light comes on when turning. Once the car did not start, I had to get it towed, to find out the car was out of oil, though the display read low oil pressure is at 53%. I got an oil change and a little over a month, the light started to come back on.

- Washington, DC, USA

I was driving down the road when my 2018 Jeep Cherokee suddenly stalled without warning shutting all systems down. I was stuck in the middle of my lane with know means of moving my vehicle to a safe area. I called triple a and waited 1.5 hours in the middle of the road for a wrecker. Apparently my vehicle was low on oil so it shutdown. However I was not due for an oil change and my oil life was at 13%. my vehicle warning lights did not alert me that I was low on oil. I made a complaint to my service person at charlie's in augusta Maine several months ago when I took the vehicle in for an oil change at 8000 miles and it was 2 quarts low. They told me it's common for a vehicle to use that much oil between oil changes. They did an oil cconsumption test and said it was normal. Jeep says you can use a quart every 800 miles. That is 7.5 quarts between oil changes in a new vehicle. Unacceptable and not safe for a vehicle to shutdown driving down the road without any warning. Consumer stated this is the first time it has stalled due to low oil pressure. However a few oil changes ago charlies did an oil change and told me my oil levels were low. I thought this unusual and they did an oil consumption test with no findings. At this time they did not tell me there was an oil consumption service bulletin on this vehicle.

- Jay, ME, USA

Service shifter message keeps appearing on the dash and all of the lights on the shifter will turn red. Has been happening at least once a day (sometimes 4-5 times) and typically happens when I hit a bump (no matter how small or big). It can also sometimes happen when you tap the side of the console. Forums online suggest that the issue is happening because the wires from the shifter keep bumping into catalytic converter and shorting (https://www.cargurus.com/cars/discussion-T68742_ds990296). I am still able to drive the car when it happens, but it is incredibly annoying because I cannot see anything on the dashboard.

- Houston, TX, USA

7/12/19 - while driving on the interstate, my Jeep signaled a warning noise - with no digitized warning and the D lights were illuminated on my gear shift - this disabled my vehicle. I had to pull to the side of the road - turned off the vehicle - turned it back on and continued driving. 8/06/19 - I started my vehicle to leave for work and the service shifter warning came on my display and all of my gear shift lights (prnd) were illuminated. I purchased this vehicle 3/2018 brand new - it has under 23K miles.

- Mt Juliet, TN, USA

While I was driving on a city street to get to the highway almost 5 hours away from my house my dash screen popped up with a warning saying that my shifter needed serviced... when I looked at the gear shifter all of the lights were lit up(P, R, N&D)...I freaked out and pulled off at a gas station put it in park turned off the ignition and waited a minute... when I started the car back up all of the lights shut off and it was fine... I have no idea what caused it to happen it literally happened out of nowhere...

- Crown Point, IN, USA

I was driving about 40 mph on a county road and the error noise went off. On the dash I got a 'service shifter' notice and all lights on the shifter stayed lit red ' P, R, N, D, and the - and +'. I pulled over, shut off the car, waited a minute and turned the car back on and it went away.

- Ronkonkoma, NY, USA

"service shifter" appeared on my dashboard. The gears all went red. The car was able to move as normal, but the message was still there. I turned the car off and restarted and the message went away.

- Upper Marlboro, MD, USA

Service shifter light came on. Which is very unsafe because the car can go into gear now without having to hit the breaks..

- Griffin, GA, USA

I was driving around 35 mph when got was slowing down for stop light and it just shut completely off and would not restart. I sat for a minute with hazards on and then tried to start it, it was turning over but not starting so I had to give it gas while trying to start it. Got home and went back out later to test it and started up. It shuts totally down with no warning

- Independence, MO, USA

During the course of traveling on June 18th 2019 I received a message via the display that said "service shifter". in addition the gear shift panel (park, reverse, drive) collectively illuminated in red. The issue gave the impression that the transmission or gears could cease from working while in motion.

- Port Arthur, TX, USA