10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 19,078 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was driving around 35 mph when got was slowing down for stop light and it just shut completely off and would not restart. I sat for a minute with hazards on and then tried to start it, it was turning over but not starting so I had to give it gas while trying to start it. Got home and went back out later to test it and started up. It shuts totally down with no warning
- Independence, MO, USA
During the course of traveling on June 18th 2019 I received a message via the display that said "service shifter". in addition the gear shift panel (park, reverse, drive) collectively illuminated in red. The issue gave the impression that the transmission or gears could cease from working while in motion.
- Port Arthur, TX, USA
Recieved a "service shifter" message and all the lights near the shifter were luminated red
- Decatur, GA, USA
The service shifter light comes on and all gears are showing up in red while driving. Turning the vehicle off then back on sets the gear back to normal for only a few minuets, then service indicator light comes back on with all gears illuminated in red. The Jeep has the tendency to jerk forward when placed into park and also during accelaration the transmission seems to lag causing a jerking motion in my Jeep.
- Williamsburg, VA, USA
Multiple times while driving 'service shifter' displays on dash. All light of the shifter are lit red. This has happened at low speeds, high speeds and whole idling.
- Eighty Four, PA, USA
Service shifter warning comes on but can't be fixed
- Rancho Palos Verdes, CA, USA
Vehicle stopping and shutting off completely while driving (in motion) each and every time on four different occasions. First time it shut off, dealership said it was due to oil change.second time dealership said a recall on the shift gear in which I wasn't notified about the recall. Third time it shut off, dealership says its an oil leakage. Fourth time it stopped, dealership says it needs a new engine. Chrysler refuses to fix it. The last time I took it to the dealership, Chrysler response was take it home and drive it again and bring it back if it shuts off and maybe then we will fix it. I had to have it towed in the last time due to it not starting and smoking in the tail pipe. On two occasions, the radio cut off completely, screen just went black. My car is now at the dealership waiting on approval from Chrysler to get fixed. This Jeep is very unsafe, dangerous, and a safety hazard for my son and I. it has put me and my sons life in danger on four different occasions. I am terrified to drive this vehicle even if they can fix it because its not a guarantee that I will not have these issues again and next time it could cost us our lives.
- Jackson, MS, USA
This vehicle consistently is 1 quart low on oil during each oil change, and there is no oil on the dipstick, despite the fact I get my oil changed prior to the recommended mileage, and less than every 3 months. I am using synthetic oil in the car. I have taken it to the original dealership, then an oil change shop twice, and then another dealership to look at the issue. The last dealership advised me they would do an oil consumption test and that I needed to check my oil dipstick frequently as the engine will shut off if the oil gets too low. No indicator light has ever displayed indicating an issue with the low oil or oil pressure. Many times the display shows I have 40% or more oil life left, despite the fact the car will be 1 quart low on oil, with no oil on the dipstick. The car has 26500 miles on it. The first time the issue was noted was when my car did shut off in drive, and I pulled it into an oil change place who advised me there was not enough oil in the engine. The car had just hit the mileage mark to be changed. This occurred in the fall of 2018.
- Murfreesboro, TN, USA
The "service shifter" light will turn on. It has happened twice, the first time at less than ten miles per hour in a parking lot and the second time on the interstate going 70 mph. When the service shifter light turns on, it illuminates the prnd lights on the shifter to all red. Since they are all red, you cannot tell if you are in park completely. There is 26,650 miles on the vehicle. It is currently getting serviced, the dealership I bought it from said it only needed flashed with the computer, however the dealership that is closest to my home (and the one who is currently replacing the gear shifter) told me the gear shifter had to be replaced and flashing with the computer would not fix the issue, as this was a frequent issue they have seen. If there is a frequent issue with the shifter in these vehicles, they need to be recalled. This is very dangerous and scary to not have any way of knowing if you are in park, reverse, neutral or drive.
- Murfreesboro, TN, USA
Car caught fire. Manufacturer did not investigate. Dealership where it was towed tampered with evidence
- Colleyville, TX, USA
Service shifter lite up as well as all gears. I was currently in park when it happened. Read several Jeep owner inquires upon googling the issue. Doesn't sound good!
- Grand Bay, AL, USA
While driving the words "service shifter" appear on the car's console and the letters on the gear shifter (D, N, R) all light up simultaneously and stay lit.
- Goodlettsville, TN, USA
My Jeep keeps illuminating all drive trains and telling me to service shifter. I've had the whole wiring harness replaced a month ago with 10,000 miles and now it is doing it again! I have to kill the engine and turn it back on. Most times service shifter still remains on the screen.
- Haughton, LA, USA
My Jeep Cherokee has been shutting off while driving. This car was purchased brand new. This has happened several times. The original dealership, keffer Chrysler Jeep in charlotte, nc, has not returned any of my calls about this issue so I've had to go to another dealership to get this issue resolved. I have to take the vehicle for oil consumption tests but I do not feel safe in this vehicle because of the fact that it shuts off while driving. The last time it shut down I was on a main highway and was almost hit. Consumer stated car completely shut off, losing control of the vehicle. There was no warning sign, which caused several accidents.
- Columbia, SC, USA
Vehicle will stall dealership claims battery is not charging computer check shows multiple low voltage codes
- Coloma, MI, USA
The automobile shuts off (while in motion) when it's time for an oil change (around 3000 miles). It mostly shuts off during turns but it has shut off on the highway before. The oil light never comes on, the battery light does although there isn't an issue with the battery. After waiting a few minutes, it's possible to start the automoblie again without the assistance of a boost.
- Dallas, TX, USA
Stationary battery not starting after sitting up a day or two
- Carrabelle, FL, USA
The car vibrates excessively when the sunroof is open. Once you also open the windows, the vibration subsides but never goes completely away
- Sicklerville, NJ, USA
While vehicle was in motion a 'service shifter' light eliminated and all of the gear lights were on while the car was in drive. Once I stopped the car, parked, and turned the engine off, I waited a few minutes and restarted the car, the lights were gone. This is the second time in one week this has happened.
- Long Beach, CA, USA
- Griffin, GA, USA