I took my Jeep in 2 months ago for an oil change and routine systems check. I was informed that the rear-end differential had excessive play and was failing. There were no prior warning signs or alarms to alert me. After only 75,000 miles, the rear-end differential is failing. I have taken in the Jeep to a Jeep dealer and they performed an inspection and confirmed the failure. the dealer stated specifically that it was due manufacturing error. Both the dealer and two different repair services confirmed that it cannot be repaired and must be replaced. The vehicle is unsafe to drive in it's current condition. However, a replacement part cannot be obtained as thousands of people are waiting on replacements.

- Waterloo, IL, USA

While driving down the interstate, my wife-??s car just died in the middle of the highway, no life or lights of any kind. Luckily we got it started again and made it home. Second time it happened, the car shut off on the highway and would not restart. Had to have it towed home, tried taking it to our local Dodge dealership and they said since there-??s no-??active codes-?? they couldn-??t do anything and sent us on our way. The car has a mind of its own and shuts off and or starts up whenever it wants. The care had a few codes when sent to dealership, service throttle control, lost function in fuel pedal, check engine light was on, start/stop needs serviced, and now the key fobs aren-??t working, the car won-??t start, acts like the battery is dead when we just had a brand new battery put in. This has happened 3 times to my family and it-??s very uneasy when we-??re stuck on the side of the highway as a hazard with no hazard lights working, and the car is dead in its tracks with no power whatsoever so ever. I-??ve read many forums where more people are having this issue. I-??m over the fact that we can-??t get an answer to what-??s going on, when we are paying for such a high quality vehicle and are having but none stop problems with it. I-??ve also had to put a rear differential in the car at 80,000 miles. I-??m just hoping to get some answers before something catastrophic happens to my family or someone else on the highway.

- Slippery Rock, PA, USA

While idling, especially at red lights or in park, my 2019 Jeep Cherokee vibrates noticeably. This happens almost daily, and the vibrations are felt throughout the cabin, particularly through the steering wheel and seat, and has caused my phone to fall off its mount while driving. The issue has been consistent and now appears to interfere with the Auto Start-Stop feature. On several occasions, the vehicle has struggled to restart after the engine auto-shuts off at a traffic light, raising concerns about reliability and safety. I brought the vehicle to a Jeep dealer, and I was told that because this is not a recall issue, there is nothing they can do. No warning lights or diagnostic codes were found. However, the problem persists and affects the vehicle-??s comfort and function. It also poses a potential safety risk due to distraction and instability at idle. The vehicle has not been inspected by the manufacturer, police, or insurance. The component is available for inspection upon request.

- Otsego, MN, USA

The system that failed is the power train. More specifically, the PTU or (Power Transfer Unit) has failed twice. The first time the failure happened, the car had 70,000 miles on the odometer. The Issue presented itself as a -??SVC 4WD-?? warning light on the instrument cluster, followed by a -??4-wheel drive system unavailable-?? annunciation on the instrument cluster. There was a clear loss of power as a result, Sluggish response of the accelerator and shifting of gears in drive, loss of fuel economy. The issue was confirmed by the dealer. The dealer indicated there was a failure of the PTU, where its motor was locking up and PTU systems failure. The car was still under power train warranty at the time and was repaired - PTU was replaced -?" After having the problem repaired and faulty PTU system replaced in March 2022 under power train warranty at 70,000 miles, the problem has come back. The problem is identical to the first time. The car currently has approximately 140,000 miles on the odometer, 70,000 miles since the PTU was replaced. Once again, I have a -??SVC 4WD-?? light and -??4-wheel drive unavailable-?? annunciation on the instrument cluster. I brought the car to the dealer and was informed the service code was for the same issue as before, faulty PTU and PTU motor locking up. Loss of power, sluggishness shifting and in acceleration. The diagnosis is to replace the PTU This is two full PTU failures, each at 70,000 miles usage on the odometer at the time of failure. Loss of drive power and 4-wheel drive capability present a clear safety risk, entering the freeway causing a danger to myself and others with sluggish acceleration, or driving in inclement weather conditions where 4-wheel drive is necessary. Problem has been verified by the dealer on multiple occasions. I invite the full inspection of the vehicle which is in near new condition with 140,000 miles. Two failures of this same exact system with the same service code 70,000 miles apart. Part is defective and unsafe

- Winthrop, ME, USA

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000(Power Train); however, the part to do the repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit(PTU) had failed and needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

- Sterling Heights, MI, USA

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle unintentionally and failed to accelerate above 60 MPH. The vehicle was taken to the local dealer who was unable to repair the vehicle. The failure mileage was 90,000. VIN tool confirms parts not available.

- Three Forks, MT, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving 25-35 MPH on a highway entrance ramp, the vehicle lost motive power with the engine revving. The message "Service 4-Wheel Drive" was displayed, and the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was determined that the PTU had failed and needed to be replaced; however, the part was not available for the repair. The contact became aware that the VIN was included in NHTSA Campaign Number: 25V011000 (Power Train), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,300. VIN tool confirms parts not available.

- Columbus, OH, USA

Roaring in awd

- Lenoir City, TN, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled, with the service 4WD warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

- Hamden, CT, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the contact heard a grinding sound while attempting to shift gear. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the power transfer unit had failed and needed to be replaced. The vehicle was not repaired, and the dealer confirmed that parts were not yet available. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, and several cases were opened. The approximate failure mileage was 55,800. VIN tool confirms parts not available.

- Aurora, CO, USA

Rear differential was deemed defective during state inspection and a safety issue if not replaced. The rear differential case was cracking and pulling apart. The cause for the crack was communicated as corrosion from road salt and winter weather exposure. I live in the North East! I call defect. When researching this issue online, it is a commonly reported issue with Jeep owners and an obvious manufacturer defect. Jeep Cherokee owners have experienced cracks in the rear differential casing and discussions suggest that these cracks are due to manufacturing defects or bad casting.

- Bow, NH, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the -??Service 4-WD-?? warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the power transfer unit needed to be replaced and related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 121,000.

- Mount Carmel, PA, USA

I have an issue for the power transfer unit-?? it-??s the exact same issues with other 2019 jeep cherokees but my vin doesn-??t apply-??

- Matawan, NJ, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the 4WD became inoperable. The message -??Service 4WD-?? was displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 24,500. VIN tool confirms parts not available.

- Aguadilla, PR, USA

My wife-??s Jeep experienced the exact issue that warranted a recall on the rear transfer case snap ring degradation. Her VIN is not included in this recall and jeep refuses repair. The degradation presented a safety issue as it was very close to failing by the time it was detected. This same issue also happened to my father in law who also has a 2019 jeep limited. The current recall does not cover his jeep either. Multiple body shops stated that they had never seen anything like it in cars with such low mileage.

- Brewerton, NY, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at various speeds, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to a local independent mechanic, where it was diagnosed with power transfer unit failure. The local dealer was not contacted. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 40,500.

- Potomac, MD, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that while attempting to accelerate from a stop, the vehicle experienced a loss of automotive power. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,900.

- Victoria, TX, USA

My 2019 Jeep Cherokee was not on the recall list for failing PTU units. The vehicle has 43,300 miles. I randomly received multiple warning lights and once inspected by the mechanic I was informed the PTU unit needs to be replaced.

- Budd Lake, NJ, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart. The vehicle was taken to an independent mechanic and was diagnosed with power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated while driving 60 MPH, the vehicle stalled with the 4WD failure message displayed. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The vehicle was towed to the dealer but was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

- Roseville, MN, USA

Purchased a 2019 Jeep Cherokee Trailhawk in November of 2022. December 29, 2023 it would not go into gear. Towed to local repair shop was told it was the PTU. Quote to fix was $3,250 but part was on backorder. Called Jeep customer service that same day and was told vehicle was past warranty by two months and they wouldn't be able to do anything. After three months of calling Jeep Customer Service, telling them each time I called where the vehicle was I was told that if it had been at a certified Jeep dealership they would have been able to help. A supervisor told me they dropped the ball, apologized and said they would heavily "coach" their employees for future calls like this. Still wouldn't guarantee any assistance but advised me to tow it to a Jeep dealership and they may be able to help. Finally get it towed, get a PTU put in only to receive a recall letter that the "new part" is still defective and can possible cause the vehicle to crash. This has been since January. I submitted a reimbursement for what I paid to have the first PTU put in but it was denied by Jeep saying because it was already a faulty PTU they couldn't reimburse me. I am still getting a check engine light, the auto start/stop light comes on and the vehicle stalls repeatedly. Both the independent repair shop and certified Jeep dealership confirmed that it is a faulty PTU unit that needs replaced.

- Youngstown, OH, USA