10.0
really awful- Crashes / Fires:
- 6 / 1
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 17,481 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My Service AWD light came on (stayed on) in January 2025. Prior to the steady light, it came on and off randomly. Originally, I did not notice any change in driving. I took it to the Jeep Dealer once the service light was steady and was informed the PTU has internal failure, and the part was on back order until March. I had to pay a diagnostic fee because I could not wait for the part to be available and needed my car, so I took it back. This was after a week of them holding the car and me constantly following up before they told me it was back ordered. I attempted to try another Jeep repair shop, they too confirm internal failure, but said the part is on back order and could not tell me when the part would be available. I am noticing that the car tends to pull to one side especially when turning, and while on local streets. After checking the NHTSA website I realize this problem (with the PTU) was recalled back in January for the same year and model as my car, but my car has not specifically been identified with this issue. I have less than 40,000 miles on my car. I want to have this issue resolved as soon as possible, but keep running into issues on finding a location that can get this part. I have lost days of using my car, and have taken off from work trying to get this issue resolved. Before this causes further issues, I want to get this resolved asap.
- Flushing, NY, USA
our 2019 jeep cherokee limited has had the service 4wd light on for a few months. having issue of it losing acceleration on hwy and on city streets. i have to drive alot for my work, it can cause me to lose income if it is not drivable. i have reported it to the manufacturer. but they state it is not on the recall list. even though they have other models of the same year and model under recall, for the same issues. what can i do? Cant afford to replace.
- Lavergne, TN, USA
Transmission slip between 1st and second gear
- Riverside, NJ, USA
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at various speeds, the vehicle stalled without warning. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 50,000. VIN tool confirms parts not available.
- Jacksonville, FL, USA
At 48,000 to 49,000 my vehicle started experiencing PTU issues and Auto start/stop feature issues. My PTU unit started grinding and making loud noises while driving. I contacted my local Chrysler/Jeep/Dodge dealership and they said my PTU and the sensor for the PTU was going out and needed to be replaced. I couldn-??t drive my car for over 2 weeks because it was in the shop. It costs me over $5000 to get it replaced. My warranty couldn-??t cover it and it says I don-??t have any recalls. But other similar vehicles have the same issue and give a recall. After more research on the PTU issue, I noticed that 2013-2017 had the same recalls. Now my 2019 is being included with the FCA # 01C and the NHTSA Campaign # 25V011000. I believe my vehicle should be part of this safety issue and I should be reimbursed for this common safety issue.
- San Diego, CA, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that the -??Service 4x4-?? message was displayed. The contact stated that the transmission was shifting rough. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The dealer informed the contact that the vehicle should not be driven, to prevent further damages. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
- Jacksonville, NC, USA
Took the vehicle for an oil change at the dealership and they did a vehicle inspection as well. The service 4 wheel drive light had been popping up on the dash as well as a message 4 wheel drive system unavailable. They said the rear differential or ptu had to be replaced and would cost 5 grand. Took it to a mechanic and he also said the ptu was bad and is coming up with a qoute for me as well.
- Vineland, NJ, USA
About 2 weeks after the extended warranty expired on my 2019 Cherokee I began to notice the Service 4 wheel drive message pop up on my dash. I took the vehicle to the dealership and was told that the PTU was faulty and that it would be $2200 to repair. As I could not afford it at that time I was advised that I could continue to drive without repair although I should not try to change traction modes on my vehicle. I have now gone nearly 3 years without repair and still very much feed that this is a defect that should be repaired by Jeep on all Cherokees that were manufactured around the same time as mine.
- Becker, MN, USA
During regular driving, the "4WD System Unavailable/Service Required" alert came on the driver screen and a "SVC 4WD" alert appeared on the bottom, right of the screen. It would appear intermittently at first but now it is there constantly when I start the car. It will also flash again every time I switch driving modes.
- Fort Lee, NJ, USA
While driving the svc 4wd light came on and a clicking noise was heard. Took to mechanic. They stated the ptu needed to be changed and is common in jeeps
- Evansville , IN, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 35 MPH, the vehicle began shaking, and she heard an abnormal thumping sound emanating from the engine compartment. After which, was warning message was displayed reading "4 wheel drive fault detected", the vehicle began to overheat, and she smelled a burning odor in the interior of the vehicle. The driver was able to pull to the shoulder of the roadway to turn the vehicle off. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V739000 (Power Train) and NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 90,000.
- Springfield, VA, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that the Service 4WD warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the failure was related to the power transfer unit. The contact called the local dealer and was informed that a diagnostic test was needed. The dealer confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.
- Whitestone, NY, USA
On multiple occasions the check engine/service fwd drive light would come on, my car would shake as I accelerated. Also when I would come to stop it would shake as well. I took my vehicle to NTB and Pep Boys multiple times over the years and recently took it to Dodge/Jeep dealership where they replaced PTU
- Helena, AL, USA
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Daytona Beach, FL, USA
Vehicle lost power on the highway and rapidly decelerated. SVC 4wheel drive message light on. Not inspected yet.
- Sand Springs, OK, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that while his son was driving 50 MPH, the message "4WD Unavailable" was displayed and remained displayed for the entire day. The vehicle was taken to the dealer where it was diagnosed, and it was determined that an undisclosed part in the transmission needed to be replaced. The vehicle was not repaired; however, the dealer informed the contact that the dealer was waiting for the part to repair the vehicle. The contact related the failure to the NHTSA Campaign Number: 25V011000 (POWER TRAIN). The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The contact was referred to NHTSA Hotline to file report the failure. The failure mileage was 70,000.
- Franklin, NC, USA
Unknown. Discovered with maintenance
- Mims, FL, USA
Transmission failure due to faulty PTU while vehicle was moving at approximately 70 mph. My car rapidly decreased speed and drive power while in middle lanes of highway. The car is at a service center and available for inspection. The problem was diagnosed by an authorized service center. The vehicle has not been inspected by other parties. There were no warnings, indicators, or symptoms prior to the failure
- Atlanta, GA, USA
PTU is malfunctioning and cause my 4 wheel drive to no longer operate and it-??s an all wheel drive vehicle. Dash light has -??service 4 wheel drive-?? and error message states not available. There is a safety recall for a pin that could cause damage to the PTU and there is no solution from the manufacturer on this 6 yr old vehicle.
- Camden, SC, USA
- Burtonsville, MD, USA