10.0
really awful- Crashes / Fires:
- 4 / 9
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14,321 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2019 Jeep Cherokee. While the vehicle was stopped at a traffic light, it hesitated, sputtered, and did not accelerate several times. The vehicle was very hot on the driver's side by the contact's feet. Baxter Chrysler Dodge Jeep Ram Lincoln (6601 telluride dr, Lincoln, ne 68521, (402) 817-7449) advised the contact to drop off the vehicle and pick up a loaner. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 1,348.
- Lincoln, NE, USA
While driving this morning at 70 mph my 2019 Jeep Cherokee 2.0 turbo lost all power, power steering and power brakes. I fought to pull it off the road. Right when it stalled out the message center stated "auto start/stop not available" and the auto start/stop light illuminated along with the battery light. The 'd' drive indicator on the dash was blinking. Upon stopping and placing the vehicle in park, it turned over but would not start. I placed the vehicle in neutral, and nothing. The car acted as if it were in auto stop as the door chime dinged when the door was open and headlights were off (push button start). Locking the vehicle left the dash lit up like it was running. Chrysler had it towed to the local dealership where it is waiting to be looked at. Had my wife been driving this when it happened she might not have been able to pull to the side of the road with no power steering or brake assist.
- Martinsburg, WV, USA
This has happened on two occasions once on the highway in traffic and yesterday 8/28/19. Both times while the car was in drive sitting in traffic the car would stop and the parking brake will engage and after following the instructions on the dash the brake will not cut off. Both times I had to put my car in park in the middle of traffic to turn it completely off and restart it. I bought this car last October 12th, this has been a known issue with Chrysler per your site since October 19th of last year. It states Chrysler was supposed to reach out to purchasers regarding this issue and now almost a year later I have heard nothing. It's completely unacceptable and I risk my life everyday I step foot in this car.
- Fairburn, GA, USA
The engine would complete shut off while in motion and require me to fully remove the key and restart the vehicle in order to get to a safe location. Happened multiple times and the dealership service center can't find the problem with it.
- Eagan, MN, USA
Takata recall this morning 8/26/19 we were driving up a hill at a light in rush hour traffic and the car just stopped and completely cut off while still in drive. We attempted to turn the car back on, but the only thing working were the brakes. Realizing it had stalled, we attempted repeatedly for about 5 mins and were able to turn the car back on. The only light that flashed was the battery light. Dealership said there is no recall and wants $80 for the diagnostic test. Took it elsewhere and no codes came back. Problem still remains an issue.
- Saint Louis, MO, USA
Vehicle has had two episodes of shutting down while driving. I had no brakes or steering and nearly went through a stop sign in to traffic.I could not find the repair bill for the first episode. Car had to be towed once. The other time I was able to get it restarted. Engine idles rough, lurches forward when taking foot off the brake, and occasionally has loud engine noise when idling. When acclerating in this vehicle it rattles. Vehicle speeds up when going down hills with cruise control and then engine has a high reving sound to the point it sounds like its in neutral or is going to explode. Also had issues with the stop start light coming on as malfunctioning and the engine light.
- Alpena, MI, USA
"takata recall" my 2019 Jeep Cherokee (latitude plus, fwd) always having issues. Vehicle engine shuts off when driving. This vehicle is not safe to drive, having to drive across amtrak tracks to get to work is just not safe, when this happens the battery light turns on, not to mention the rotaries sound of a crunch when driving. How many oil changes do this car really need in 2 months, driving 5 miles times 5 day to and from work? I always have at least 2,000 miles left before oil change is needed.
- Prospect Heights, IL, USA
The contact owns a 2019 Jeep Cherokee. While driving 45 mph, the battery and electronic throttle control indicators illuminated and the vehicle stalled. The contact was close to home and managed to restart the engine after a few minutes to drive home. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was contacted. The failure mileage was 16,467.
- Holbrook, NY, USA
2019 Jeep Cherokee latitude stalls while the vehicle is in drive. The entire vehicle shuts down, the battery light displays, and the vehicle must be stopped, put in park, and restarted. This issue was noted by a recall earlier this year by Jeep, but service for the recall was ineffective and issue remains. Both experiences were while the car was in motion (driving) at approximately 35 miles per hour both on low grade inclines. The first experience was with less than 1,000 miles on the vehicle and the 2nd experience was at approximately 35,000 miles. Also, the speed control of the vehicle is inconsistent with both lurching at take off and slow acceleration. Consumer stated the Jeep was taken into the dealership for the final leg of the oil consumption test. Upon speaking with the dealership, they stated that, in the last week, Jeep acknowledged an engine oil consumption issue with this make and model. We were further told that a new engine will be ordered for the Jeep but because of the mass amount needed, it is a 2-3 month wait. In the wait time, we have been instructed to check and purchase oil for the Jeep every 2-3 weeks or as needed.
- Decatur, IL, USA
I was driving down the highway as I was making a left turn across traffic at intersection the vehicle shut off without warning therefore traffic in all directions was coming at me due to no sign that the vehicle was going to stop unexpectdly.
- Rochester, PA, USA
The engine shuts off without warning when oil level runs low. However, there is no indicator showing oi level is low. Car was driven just 3500 miles from date of purchase and engine has a confirmed oil consumption issue. This oil consumption issue is a known defect and engine is designed to shut off automatically without warning while the car is in motion!
- Potomac, MD, USA
The contact owns a 2019 Jeep Cherokee. While driving approximately 50-60 mph, the vehicle lost power and the check engine warning indicator illuminated and remained lit. The vehicle was taken to island auto group (located at 1580 hylan blvd, staten island, NY 10305, (718) 979-0934) to be diagnosed, but the mechanic was unable to retrieve a fault code on the first visit. The second time the vehicle was brought in the contact was informed that the failure may be due to a defective oil pump, but no repairs were made. On the third visit, the oil pump was replaced; however, the failure recurred. On the fourth visit, the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V344000 (engine and engine cooling). The manufacturer was contacted. The approximate failure mileage was 2,000.
- Staten Island, NY, USA
When slowing to a stop, my car's engine shut off and the car displayed the battery warning light. I was able to restart the car without issue after a few seconds.
- High Point, NC, USA
Car turned off while driving due to low oil pressure. The vehicle was only4,000 miles into the oil change. No warning the car was turning off, and I was in the middle of a very busy road when it turned off. This design is a flaw and one that will cause serious accidents.
- Baltimore, OH, USA
The vehicle decides to reverse in park and in drive while operating the vehicle on the road. The shifting is hard calibration and chugs. The engine has stalled in the middle of driving and completely turned itself indefinitely off. While driving into the parking space the vehicle has numerously and spontaneously decided to reverse in park. The same has happened in drive. The auto engine shut off doesn't work properly as the computer gets confused as to which gear it is in when it starts up. The radio likes to turn itself once in a while so I'd say thats mechanical although the least of my worries. I recently experienced parking in my front yard.. the "D" starts blinking in drive and the vehicle starts indefinite reversing...... this SUV also has bad fuel efficiency getting 12 mile per gallon on freeway and road. Not safe.
- Fresno, CA, USA
The vehicle decides to reverse in park and in drive while operating the vehicle on the road. The shifting is hard calibration and chugs. The engine has stalled in the middle of driving and completely turned itself indefinitely off. While driving into the parking space the vehicle has numerously and spontaneously decided to reverse in park. The same has happened in drive. The auto engine shut off doesn't work properly as the computer gets confused as to which gear it is in when it starts up. The radio likes to turn itself once in a while so I'd say thats mechanical although the least of my worries. I recently experienced parking in my front yard.. the "D" starts blinking in drive and the vehicle starts indefinite reversing...... this SUV also has bad fuel efficiency getting 12 mile per gallon on freeway and road. Not safe.
- Fresno, CA, USA
In motion. Problem with vehicle, any speed, especially cruise control on. Speed set at [ex) 25 mph, traveling decline Jeep downshifts from 6th. Gear to 3rd. Gear. RPM jumps to 4200 from 1500 RPM. Engine starts racing as turbo kicks in. Transmission up shifts to higher gears. RPM stays high, vehicle doubles its speed. Occurs any speed. Any hill. On interstate with grades. No matter what roadway or surface. Did this the first day we bought it. My wife didn't tell me it continued. I found still occurred when I took for 3000 mile service. She said she just avoided cruise control. It will do this on a grade also if cruise is off. Longer grades. At the 3000 mile service I informed dealer dutch miller and called fca Jeep I registered a case #.that day in June. Dealership didn't follow through with Jeep, or visa versa. Jeep couldn't reach us for phones were out for 3 weeks due to storms. Jeep suspended. I called Jeep csm last week. They wanted another tech review. The June service review included taking a brand new identical Jeep limited 2.0 turbo and simulate. It was worse than ours. It actually red lined RPM on grade of rt 119 at oakwood interstate 64 access dealership agreed a problem. No known repair. Computer software or engineering update required by Jeep. Dealer did not report to Jeep csm on first service call. Due to length of time, we needed to repeat. Took in again 07/18/2019. Service writer just typed part observation of first visit. I contacted Jeep to be sure they were aware. Jeep case mgr. Contacted billy at dear who knew nothing of issue and stated he thought it did what the other Jeep did. Case mgr. Told me I could take to another dealer for a different case mgr. I emphasized this is a dangerous condition. Michael didn't want to be concerned with issue, it is dangerous, and I was reporting. Svc. Mgr.said he had spoken to michael, in the hour I have video.
- Charleston, WV, USA
The contact owns a 2019 Jeep Cherokee. While driving various speeds the vehicle suddenly shut off. The vehicle was taken to world Jeep (681 strewsbury ave, strewsbury, NJ) where it was diagnosed that there was a loose battery electrical cable. The cable was replaced, but the failure continued. The vehicle was taken back to the dealer where it was diagnosed that the alternator was faulty. The alternator was replaced, but the failure continued. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 85,000.
- Port Monmouth, NJ, USA
Brand new Jeep rail hawk 34 miles at time of purchase 410 miles knock sensor and check engine 1812 miles etc and map sensor 2325 miles etc the last two times lost all throttle and no power going up vail pass in co. Almost rear ended by a semi and had to pull over on the shoulder, limp mode.
- Fruita, CO, USA
- Inverness, FL, USA