10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2019 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #102

Jul 152019

Cherokee

  • 0 miles
Vehicle hesitates when accelerating, causing a lag in motion. Have had issues where lack of acceleration has placed my wife and I into a dangerous situation of being in an accident, like when trying to merge in traffic. This has been happening since my wife bought the vehicle in November, 2018. Took in to the Jeep dealer in Colorado springs and was told that nothing could be done until Jeep decides to issue a software update. Have seen similar complaints (hundreds of them) posted on NHTSA and carcomplaints.com. Chrysler/Jeep needs to address this problem before someone is injured or killed.

- Colorado Springs, CO, USA

problem #101

Jul 012019

Cherokee 4-cyl

  • 8,000 miles
Engine stalls intermittently while in motion turning left and intermittent delay between pushing the gas pedal and having acceleration start when traveling at moderate speed. Engine already replaced under warranty with the same symptoms occurring. Engine replaced at 5K miles, symptoms repeating at 8K miles.

- Oak Forest, IL, USA

problem #100

Jul 092019

Cherokee 4-cyl

  • 15,000 miles
My vehicle stalls upon acceleration Z I've been told it was bad gas as well as needing an oil change, but the problem continues. Consumer stated my current mileage is right at 15,000. I first noticed the stall issue shortly after purchasing the vehicle in July of 2018. I received a notice of a recall that could cause the vehicle to stall. It required reprogramming and that was done in October. I have noticed the stalling at various times since then. My last oil change was in April at just under 10,000. I go by the oil life indicator on my instrument panel and I had it changed when I had about 15% left on my oil life. There is not chime or warning that pops up when the stall happens. I am usually accelerating after having to slow down or stop. The rpms redline, but the vehicle feels like I am pushing the brakes. It will then "kick in" and accelerate at a high speed even if I'm barely pressing the gas pedal

- Alma, AR, USA

problem #99

Jun 292019

Cherokee

  • 23,000 miles
Vehicle with 23 K miles with oil consumption and coolant problems, with no indicator warning of low oil or coolant level. This vehicle could shut off with no warning, which could cause an accident. This is a brand new vehicle that now will have to go through oil consumption program. According to numerous online complaints, this issue has been ongoing. This could be a potentially huge safety issue that needs to be addressed and/or recalled immediately.

- Glenview, IL, USA

problem #98

Jul 042019

Cherokee

  • 2,000 miles
I noticed a lag in a increase in speed & stalling in the engine when the vehicle is in operation.

- Stone Mountain, GA, USA

problem #97

Jun 282019

Cherokee

  • 1,200 miles
Slowed down before an intersection and when I accelerated, the engine quit and I lost power steering in the middle of the intersection. Have had the car for only one month, 1200 miles on it. This is a dangerous situation.

- Greenwood, SC, USA

problem #96

Jun 132019

Cherokee

  • 3,800 miles
This vehicle is using 4 qt of oil for ever 3800 miles traveled. It has a capacity of 5.5 qts. The oil warning light does not come on when the oil is low. My experience with this is when I was making a hard left turn the car shut off while driving on a busy 3 lane roadway. When this happens, all the warning lights blink such as oil, battery, transmission. I had to put the vehicle in park and restart the engine. The car was brand new. Only 3800 miles on it. When I called the dealer they said to check the oil. It was 4 qts low. This has happened again just recently at 19990 miles on the vehicle.

- Natrona Heights, PA, USA

problem #95

Dec 232018

Cherokee

  • 1 miles
My 2019 is about to have it's 3rd oil change, apparently it's supposed to go every 3,000 miles to get an oil change. When I called the dealership the guy that's in services didn't care of my concern regarding the Cherokee turning off while driving during traffic especially in the freeways, all he kept saying yup yup yup. He kept telling me he has a paper stating that Jeep Cherokee new models are built like that now. All he offered was to do an oil consumption test which I have to make an appt for and go every 1,000 miles to get it read. I mentioned that the compass has the same type engine, however, with the compass I would go 5,000 miles or more. I cannot continue to pay for a car that puts me and my family at risk for accident. My car turns off completely all the lights on the dash board turns on before turning off and states it's the battery when it's not the battery. Why hasnt this been recalled or fix my Chrysler or Fiat! the first time it happened was around christmas time then 3 months later. I had to get my first oil change before the 3 months of getting it.

- Houston, TX, USA

problem #94

Mar 222019

Cherokee

  • miles
Everything down to the engine has been replaced and still having problems with the idle being high sitting or moving, usually a very quite vehicle is now loud, smells like gas is leaking, auto shut off works sometimes, the unlock button on the handle most times won't unlock, when there's no one in the Jeep and the button is pushed on the handle it says to push break to start the vehicle while still trying to unlock the doors and outside of the vehicle, hesitates to take off at times while pulling out from a stop sign or to pass someone

- Fort Plain, NY, USA

problem #93

Jun 032019

Cherokee

  • 3,000 miles
I purchased a 2019 Jeep Cherokee and in less than 3,000 miles the car broke down. It gave no indication, just completely shut off while I was driving in the middle lane of a fast-paced highway and almost killed me. The dealership told me it was low on oil and they assumed since the car was so new then maybe it hadn't been properly filled. As the vehicle approached 6,000 miles, the issue occurred again and the car was stalled in the left lane of a small road, blocking traffic. Now they tell me that there was a defect with the engine and that it is burning too hot and, therefore consuming the oil at a fast rate. I can't tell you how shell shocked I was to have my brand new Jeep vehicle stall twice on me in the middle of traffic and had no idea how dangerous the motor was. I have spent a significant amount of time and energy trying to get this vehicle fixed as well as not having a mode of transportation as it stays in the shop for I don't know how long. Bottom line, I would like to hear from you directly about what my rights are as a consumer regarding this issue and the lemon that we leased. I want to know what your company does to make things right for their customers. I am a lifelong Chrysler buyer, have been very loyal as a customer, but the treatment I have received so far from the dealership and throughout this entire process has been extremely disheartening.

- Houston, TX, USA

problem #92

Jun 082019

Cherokee

  • 4,600 miles
On 6/8/2019, I pulled through my gate, left the vehicle in park to close the gate which takes a few seconds. My vehicle completely shut down. Restarted, ac was off, audio also off. Drove for about 35 miles, made 2 stops, all ok. Next leg of trip approx 20 miles, coming into another town and approaching traffic light. At the light as I stopped, the vehicle again shut down in drive at the stop light in considerable amount of traffic. This was not the auto stop/start, it shut down again. Had to put in park, it did restart, and again, ac off, audio off. Proceeded to my next stop where the vehicle tried to shut down as I pulled into parking spot, I was able to complete parking. Upon returning to the vehicle, it started, but now have back up camera failure which has not worked since that episode. This was terribly dangerous as I was in a lot of traffic and was helpless until I got it to restart.

- Glen Rose, TX, USA

problem #91

Jun 032019

Cherokee

  • 8,500 miles
Vehicle randomly stalled while driving. Had oil changed by dealer very recently. Unknown cause. Based on recalls for related vehicles, possibly caused by faulty transmission or electrical system. Occurred after stopping at a stop sign, and then accelerating up to 45 mph on a busy road. Shortly after accelerating, the touchscreen went out, the vehicle stalled, and the battery light came on. Was luckily able to pull off on a small area at the side of the road to let other cars pass. Was only able to get going again after turning off the engine and restarting it.

- Concord, NC, USA

problem #90

May 242019

Cherokee

  • 3,200 miles
Just purchased vehicle 3 days ago. Has 3,300 miles on it. Every time I've driven it today, the radio volume and reception fades in and out. On every channel. I don't live or drive in remote areas, so it is not a signal issue. I enjoy listening to music while driving, but this was so annoying that I rode home in silence. The fade in and out happens regardless of motion of the vehicle or volume I turn it up to.

- Olive Branch, MS, USA

problem #89

May 102019

Cherokee 4-cyl

  • 5 miles
After an intersection stop and starting to accelerate during a right turn and car in motion, the car engine stalled. The dashboard showed 0 RPM and just the battery indicator on. Park over the road shoulders, I could start the engine again after 2 attempts. This has happened 3 times as of now, 2 times last week (May 10 and May 11 2019). Went to the Jeep dealer in pineville, charlotte, nc. They suppose executed the work order for the safety recall U86 (NHTSA recall number 18V-523) on May 11. But today (May 13 2019) the car did exactly the same in the same intersection like the first time. Car has only 4,250 miles. Consumer stated I went to the dealership as I saw "oil pressure" error message on the dashboard and noticed abnormal low engine oil level, having just 4,000 miles. During the recall service, they suppose checked all levels including the most important one: Engine oil. So, after a oil change and oil level replenishment, the Jeep Cherokee is working well since then. Consumer took the vehicle to another dealer to get oil change.

- Charlotte, NC, USA

problem #88

May 082019

Cherokee

  • 30,000 miles
First incident took place yesterday when slowing down to stop. The car died and I lost power steering and everything went blank. I sat for 10 minutes due to not starting up. It sounded like a grinding noise when I went to turn it over. After starting it back I took it to the dealership. They stated it was a recall and it was fixed. Well this morning I went to slow down at a stop sign when I went to accelerate the car died, I was stuck in 4 lanes of traffic. I finally got the car restarted and took it back to the dealership. They stated that they changed my oil and could tell that in looking into the issue that's what it is. They are going to keep the car over the weekend and let me know. However my friend has the same 2019 and her car has done the same thing after an oil change. Something has to be done before someone gets killed.

- Ardmore, OK, USA

problem #87

Apr 262019

Cherokee

  • 2,650 miles
While operating my 2019 Jeep Cherokee the vehicle has stalled while in motion on 3 occurrences. Each time it stalled the vehicle was unable to be restarted. It has had to be pushed out of traffic to a safer location and then taken back to the dealership. Multiple repairs have been made by the dealership to the fuel system with an assurance that the problem is resolved. The problem is still on going. This is a serious safety issue that occurs without warning in a moving or accelerating vehicle and will result in an accident. My family does not feel safe in this vehicle. The vehicle is < 60 days old and < 3000 miles.

- Waxahachie, TX, USA

problem #86

Feb 072019

Cherokee

  • 1,200 miles
At about 1200 miles, dashboard lit up, car stalled and needed to be towed. Dealer changed battery. Bringing home form dealer, happened again. Dealer had it two weeks. Picked it up and at 1600 miles, happened again. Dealer had it three weeks and changed out computer. Picked it up and next morning dashboard lit up. Stopped car before it could stall, and had it towed to dealer. After two weeks I picked it up. I don't want to drive it. 4 times in for the same issue, and over 45 days in the dealer. Dashboard warning lights: Airbag, braking, park assist, electronic stability, battery, lane warning, etc. If there are warning lights on the dash, it lit up like a christmas tree. All issued happened while the auto was in motion

- Glendale, NY, USA

problem #85

Apr 032018

Cherokee

  • 4,250 miles
The contact owns a 2019 Jeep Cherokee. While driving various speeds, the vehicle lost acceleration and then lunged forward. There were no warning indicators illuminated. The failure occurred intermittently. The vehicle was not diagnosed or repaired. The dealer was not contacted. The manufacturer was notified. The failure mileage was 4,250.

- Brownstown Charter Twp, MI, USA

problem #84

Nov 102018

Cherokee

  • 80 miles
Transmission jerks from 1st to 3rd gear, gives you wipe lash,

- Arcadia, CA, USA

problem #83

Mar 112019

Cherokee

  • 18,000 miles
Car stalling while driving

- Oceanside, NY, USA

Read the next 20 complaints »