10.0

really awful
Crashes / Fires:
3 / 8
Injuries / Deaths:
2 / 0
Average Mileage:
13,517 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #49

Nov 292018

Cherokee 6-cyl

  • 5,000 miles
While pulling into a parking lot the vehicle engine shut down, it has done this three times in the past week. Vehicle is now at the dealership. I had to put the vehicle in park in order to restart it.

- Yukon, OK, USA

problem #48

Nov 302018

Cherokee 4-cyl

  • 4 miles
Today we bought a new 2019 Jeep Cherokee VIN [xxx] from quirk dealership in braintree MA. The car stalled 100 feet from the dealership leaving the lot - no ability to steer all systems died. These cars need to be recalled, very scary in traffic with no ability to move. This is not the first complaints I have seen, please help the consumer by recalling these vehicles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Franklin, MA, USA

problem #47

Nov 282018

Cherokee 4-cyl

  • 5,300 miles
This problem occurs almost everytime you start the Jeep and try to drive. It will let me drive about a quarter of a mile and then the vehicle will die when deaccelerating and lose power steering. After putting it back in park and letting it sit for a few minutes it will usually restart but it takes about 5-10 seconds for it to start. I have 5300 miles on the car and it is currently back at the dealer for the second time this month to try and pinpoint the issue. Definitely, a safety hazard as it has stalled twice in the middle of intersections, once almost causing an accident with my wife and two year old in the car. Hopefully, they rectify the issue on this visit or we will be getting rid of the car and steering clear of Jeep from here on out..

- Pueblo, CO, USA

problem #46

Oct 172018

Cherokee

  • 1,987 miles
When turning around the vehicle makes a weird noise and the brakes are not stable while trying to brake it doesn't respond immediately pulling forward the car.

- Oakland, CA, USA

problem #45

Jul 122018

Cherokee

  • miles
The contact owns a 2019 Jeep Cherokee. While driving approximately 15 mph, the vehicle stalled and an unknown electronic symbol illuminated. The vehicle was taken to crowley Chrysler Jeep Dodge Ram (860-261-3000, located at 1461 farmington ave, bristol, ct 06010) where the software was upgraded, but the failure recurred. The vehicle was taken back to the same dealer and an unknown failure code was located. The dealer also diagnosed and replaced the engine. The manufacturer was made aware of the failure and advised the contact to file for an arbitration. The contact filed for an arbitration. The failure recurred and the same dealer installed a flight controller to track the failures. The contact later received notification of NHTSA campaign number: 18V739000 (power train). The vehicle was repaired per the recall and the contact stated that the vehicle "appeared to be repaired"; however, she wanted the vehicle replaced. The failure mileage was unknown.

- Wolcott, CT, USA

problem #44

Oct 312018

Cherokee

  • miles
My car continues to stall intermittently. I received my car back from the service department on 31-Oct-2019. Later that day, on my way home from work, my car stalled going approximately 25 miles per hour. The vehicle lost all power and came to a stop on the 405 freeway. I was in stop and go traffic, which may have saved my life since other vehicles were driving slow and at times stopped. This allowed me some time while I attempted to restart the vehicle. It re-started and I made it home.

- Mission Viejo, CA, USA

problem #43

Oct 242018

Cherokee

  • 4,000 miles
My 2019 Jeep Cherokee latitude was just exiting the interstate and approached a light on the off ramp. Upon stopping and trying to accelerate my Jeep began beeping and the "drive (D)" started blinking on the dash and gear. During this time my vehicle would roll backwards to the off ramp unless the emergency break was engaged. I was not able to press the gas, shifting into other gears did not do anything and the breaks were locked out. I was sitting in the bike lane blocking traffic and hoping to not get hit. I was able to roll downhill about 50ft and steer onto a side street. Once there I again tried to shift to different gears and nothing seemed to work. As mentioned my breaks were locked and the gas pedal was out of service. Finally, after exiting the major intersection I tried turning the car off and back on and it seemed to clear the error. My car is currently in the shop for this problem. Something needs to be done about this though. If this would have happened seconds before serious injury or deaths could have been involved.

- Dupont, WA, USA

problem #42

Oct 262018

Cherokee

  • 6,800 miles
Car will abruptly stop with no warning then battery light will turn on. Cannot always get car to crank back over quickly.

- Hubert, NC, USA

problem #41

Oct 242018

Cherokee

  • 1,900 miles
While driving on a major highway during rush hour, in the fast lane traveling at 70 mphs, the engine completely shut off. It was left costing and slowing in speed. No steering or breaking were effected. Once I was able to get to the breakdown lane the the engine did restart while in low speed (30mph) and creeping along the break down lane the engine was 3rpms and shut off again. Needing towing and is currently in for repair. 1900 miles to the vehicle.

- East Providence, RI, USA

problem #40

Oct 172018

Cherokee

  • 2,000 miles
2019 Jeep Cherokee with about 2000 miles on it suddenly stalled while driving at approximately 10 mph twice now. After putting it in park and a few tries at restarting the car ran ok. This occurred on 10/17/18 and 10/19/18 within a half mile from home after starting it for the first time in the morning. Weather condition was approximately 70 and sunny after overnight temps of only low 60's. looking online at complaints, this appears to be an issue many people are experiencing with no real remedy from dealerships. I too have no choice but to take it to a dealership and hope they find a issue that can be fixed.

- Cypress, CA, USA

problem #39

Oct 042018

Cherokee

  • 6,300 miles
Vehicle shuts off while driving, causing me to have to put it in park and re-start the engine. Two times when it happened, I wasn't going fast enough to coast to the shoulder, so had to start the vehicle in the middle of the street. Vehicle has a hard time starting once stalled. Service department at dealership informed me oil was low, vehicle wasn't due for an oil change yet. No warnings or indicator lights that oil level was low. Service technician said to check oil every 1000 miles, on a brand new vehicle. Said this engine uses a lot of oil. I'm concerned at pulling onto a busy road or into traffic and having vehicle die on me and getting hit.

- Yuba City, CA, USA

problem #38

Oct 102018

Cherokee 6-cyl

  • 972 miles
The engine shut off while driving the vehicle at 40 miles per hour. The car had 972 miles on it, and was purchased new a few weeks ago. Consumer stated car is not repaired and the dealer was not able to find anything wrong with the car. Updated 11/30/18

- West Hartford, CT, USA

problem #37

Jul 162018

Cherokee

  • 1,200 miles
Driving up a hill to a stop sign and once I reached the top of the hill at the stop sign the vehicle shut down. The battery light came on the dashboard. No other lights. Was able to put in park and restart the vehicle. Vehicle ran rough right after this happened. I was only a couple blocks from my home so pulled into my garage and shut the vehicle off. Let it sit a couple minutes. Restarted it and drove it a few blocks. Everything seemed ok. Called dealer and reported the issue. Setup a time to have it looked at when they were going to replace the transmission valve body due to shifting issues they diagnosed on a prior appointment. When I received the vehicle back after they looked at it and replaced the transmission valve body, they indicated they could not find anything wrong. This is very dangerous and upsetting because I see there was recall for this exact same issue of stalling out. However, my vehicle is not part of the recall because it does not fall within the production start and ending date timeframe? seems to me Jeep is just trying to save money and getting away with not repair additional vehicles that are unsafe. This is just wrong.

- Lincoln, NE, USA

problem #36

Jun 082018

Cherokee 4-cyl

  • 700 miles
The vehicle is burning oil. There are no leaks anywhere on the engine components or on my garage floor. I have always checked my oil faithfully on all my vehicles as I go out of town once a month. When I got the vehicle brand new I immediately checked the fluid levels. The oil level was half way between the hash marks on the dip stick. Within a month and a half I noticed a decrease in the oil level. I have had the vehicle for 5 months and the oil level is barely above where the hash marks start. This is unacceptable. I reported this when they replaced my transmission valve body due to another issue. I was told the oil is within the hash marks and it is fine. It is not fine when a new vehicle is burning this much oil. I have read reports of the vehicle stalling being low on oil. I cannot have this happen to me going out of town. I have scheduled an appointment to have this addressed again because they did not document anything when I reported it to the dealer the first time. Updated 12/11/18

- Lincoln, NE, USA

problem #35

Oct 012018

Cherokee

  • miles
The car stalls while driving at low and high speeds. The engine will atop completely and the car rolls back or begins to drive backwards when it's restarted. This is a real safety concern as I have almost been hit 4 times now due to the car stalking in atop and go traffic and another time while driving at high speeds. Also, the car appears to chug or hesitate to change gears. It's is slow to pick up speed and at times, it will not accelerate. The radio fluctuates in volume level constantly regardless of the programming and it's so bad that you can't even use it. I'm concerned for the safety of myself, my children and others as well. Chrysler appears to have no concerns. Unless someone dies, I'm afraid this issue will not be resolved.

- Mission Viejo, CA, USA

problem #34

Oct 072018

Cherokee

  • 1,980 miles
Takata recall. I was merging into the turning lane in busy traffic. As I was applying brakes and coming to a low speed the voltage light came on and the Jeep completely stalled and lost all drivability. No other lights or anything was in the dash just the voltage. I put the car in neutral and managed to get it back started before getting hit in a busy intersection.

- Jonesboro, AR, USA

problem #33

Oct 022018

Cherokee

  • 4,900 miles
The contact owns a 2019 Jeep Cherokee. While driving 15 mph, the vehicle stalled and the battery warning indicator illuminated. After a few minutes, the vehicle was able to be restarted and drove normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The approximate failure mileage was 4,900.

- Grand Prairie, TX, USA

problem #32

Oct 012018

Cherokee

  • 280 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle shut off while turning on several occasions. The vehicle was taken to red river Dodge Chrysler Jeep (1060 heber springs rd, heber springs, ar 72543, (501) 362-5831) and they found no failure with the vehicle. The manufacturer was contacted and stated that they would wait until they heard back from the dealer. The failure mileage was 280.

- Quitman, AR, USA

problem #31

Sep 262018

Cherokee

  • 700 miles
I was at a stop waiting to make a left hand turn, when I saw an opening to turn I accelerated, turned the wheel and had just barely cleared the oncoming traffic when my car stopped accelerating and my engine cut entirely. I coasted through the rest of the turn with no power just barely avoiding being hit. I looked at the dash and saw my battery light flashing and my info center displaying the message you see when you first enter your car "to start engine put foot on brake and press start button" (or some variation of this phrase, I can't quote it verbatim). It had stalled. I turned the car back on, called the dealership and they immediately sent someone to pick it up. I have owned my brand new car for 11 days and have only 700 miles on it. The dealership cannot find anything wrong with my car, cannot recreate the situation and there is no apparent recall on my car's year. There is, however; a recall on the model. Fca's advanced communication for recall U87 on 8/16/18 does list my model year and the original documentation for NHTSA's 18V-524 does as well. The actual recall does not. I'm concerned as this recall documents an issue with the powertrain control module (PCM) that "may have been manufactured with a suspect voltage regulator chip on the electronic circuit board. If the PCM fails, the customer may experience a no-start, a start-and-immediate stall condition, or an engine stall while driving". that is an exact quote from the fca communication on 8/16/18 which lists my model & year. The dealer is unable to address this though as the recall does not. Its clear to me this is the issue but this small exclusion of my model year leaves my dealership with their hands tied and me with a potentially unsafe car.

- Conshohocken, PA, USA

problem #30

Sep 282018

Cherokee

  • 9,557 miles
Vehicle stalls no re-start traveling 80 mph on interstate. Complete stall dead stick, no dash lights, no power.!!! coast to stop no re-start. Dead

- Lake City, FL, USA

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