10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

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« Read the previous 20 complaints

problem #82

Apr 042019

Cherokee

  • 600 miles
When my vehicle is in motion, driving through city streets, and I try to apply the break it accelerates instead. The RPM's will reach 4000 or 5000 and hold there. I was told by chrystler to apply the gas quickly then break when this happens to stop my vehicle. This is unsafe and I do not feel comfortable in my own car. I also have an issue with the engine making a knocking sound at times, and the radio fades in and out, with that feature turned off, as well as shutting completely down and resetting itself. Prior to the recall in Nov of 2018 this same vehicle from one week of purchase would stall while I was driving through city streets. All of these things happen at a speed of 35 or less. The car went from stalling to after recall update it is now accelerating when trying to stop. The dealer has not been able to replicate and chrystler either so they are saying there is nothing wrong with the vehicle. I do not feel safe in my own car. I am worried there will be a time I will not be able to stop the car before causing an accident.

- Festus, MO, USA

problem #81

Mar 252019

Cherokee

  • 4,300 miles
March 2019 I was making a right hand turn going about 4-6 mph onto a busy highway, when all of sudden my vehicle stalled in the middle of the lane I was turning onto. All the dash lights turned on. I placed the vehicle quickly in park, restarted the vehicle, placed it in gear and hurried to get out of the lane of travel. I then noticed a warning light, it's the auto stop start symbol with a circle around the a with an exclamation point near to the mileage area. Thankfully I took a picture of this error. I took my vehicle to napleton and the service advisor stated that the vehicle could have a battery issue or the oil in the vehicle was low. The best thing about the error sign is, that it clears after you shut your vehicle off and restart it. Even after showing the picture of the error the service department can not duplicate the issue. Stated the vehicles system is not showing any error codes when they plug in their code box. It's been already 4 different occasions my vehicle stalls while turning or stopped at a light trying to move forward. I guess Chrysler will not recognize the issue they are having with these vehicle until someone loses their life and they get sued for damages. I shouldn't have to deal with a stalling problems a new vehicle with less than 5000 miles.

- West Palm Beach, FL, USA

problem #80

Apr 012019

Cherokee

  • 14,100 miles
Issue started at 3,500 miles. When making a right or left turn a chime would go off and the battery or engine light would come on, the D for drive would flash on the console, and vehicle was basically stalled. Trying to accelerate did nothing. Had to turn car off and back on. Dealership said it was low on oil and car went into self-preservation mode. Happened two more times before I hit 7,500 miles. Dealer kept adding oil each time. Was told this engine had a harder than normal break in period up to 7,500 miles. Was told to come back for oil change in another 5,000 miles. Oil was checked at 1,000 and 2,000 miles and was not low. At 4,100 miles the issue started again and happened three times driving to work and then once going to the dealer. The Jeep is back at the dealership.

- Leonardtown, MD, USA

problem #79

Mar 312019

Cherokee

  • 9,100 miles
For the third time, the vehicle has lost power at highway speed. It starts coasting and the motor runs but depressing the gas pedal has no effect. The last time it happened, we were on a curving mountain road and almost got run over by an 18 wheeler. Third time this has happened and the dealer has not been able to fix. This has to stop, brand new car stalling at highway speeds. Each time we were at highway speeds. Multiple lights come on the dashboard, see attached photo.

- Oakbrook Terrace, IL, USA

problem #78

Mar 222019

Cherokee

  • 10,000 miles
Car radio/computer turns off several times while driving, won't reconnect to carplay (which has navigation) until you stop the vehicle and restart the engine, car does not register fob action (unlock, restart, open tailgate, alarm) and the batteries were good and the car didn't give alert that no fob was detected. Once I finally got in the car, the engine wouldn't start.

- Hill Afb, UT, USA

problem #77

May 182018

Cherokee

  • 50 miles
Right after leases the new car, drive down to highway engine light on staring wheel not moving, stop the car side of highway, tow the car to other Jeep dealer, day after they called its working but didn't know what is problem. Talk to original dealers to ask change other new one but they dined.

- Cheyenne, WY, USA

problem #76

Mar 222019

Cherokee

  • 20,000 miles
The vehicle's electrical system does not work properly. The uconnect screen fades in and out to total blackness. You cannot read anything. There is no way to change any of the settings. I had to turn the car off, start it again to get the screen to come on. It is dangerous when you are driving and have to guess what is happening on the screen. The radio does not work right. I start the car and it either comes on full blast volume, and then fades out to no sound, or it just has no sound at all. I followed the owner's manual to reset the uconnect system using the uconnect menu reset button. That did absolutely nothing! I cannot trust the car or the screen in the uconnect system. The second issue and it is a big one! the car stalls when you step on the accelerator! I tried to pass a car, and stepped down to accelerate and the Jeep stalled! I almost wrecked! when you step down on the accelerator the engine feels like it is going to stall. I am not a mechanic, so I do not know if all of this is electrical, or engine related. This is an on going problem.

- Latrobe, PA, USA

problem #75

Mar 212019

Cherokee

  • 8,617 miles
2019 Jeep Cherokee latitude 2.4 liter 4cyl engine shuts off while driving. It has stalled once and shut off twice. August 31, 2018 the engine shut off for the first time while driving. I reported it to the dealer. November 2018 - Jeep issues a recall - Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall. Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. The dealer fixed this last November 2018. Yesterday the Jeep stalled and today March 21, 2019 the engine shut off while driving. I drove it directly to the dealer today. I was rattled. Each time this has happen I have been fortunate driving slow and in residential or remote areas. Others have not. There are hundreds of complaints online. This is a serious safety issue.

- Fox River Grove, IL, USA

problem #74

Feb 232019

Cherokee

  • 13 miles
The contact owns a 2019 Jeep Cherokee. While driving, the vehicle lost power without warning. The contact shifted into neutral and the vehicle restarted. The instrument panel indicators flashed as the contact drove home. The following day, the vehicle was started, but then shut off and failed to restart. The contact called the manufacturer and had the vehicle towed to fairfield Chrysler Dodge Jeep Ram (1409 montour blvd, danville, pa 17821, (570) 275-3300). The dealer diagnosed that the ABS unit needed to be replaced. After two weeks, the contact drove the vehicle and it stalled two miles later. All the instrument panel indicators illuminated again. The contact was able to restart the vehicle and barely made it home. The vehicle was towed again to the dealer where it was diagnosed that there was a loose wire. The vehicle was currently at the dealer. The contact wants to return the vehicle and stated that it was unsafe to drive. The failure mileage was 13.

- Millville, PA, USA

problem #73

Mar 182019

Cherokee

  • 2,100 miles
When in motion or parked, turning on my heater, my screen shows engine over heating. I've checked coolant and oil levels and are well over half full.. my car is less than 3 months old, so this issue should not be happening. I've searched the internet and it seems to be a reoccurring problem with Jeep Cherokee.

- Oceanside, CA, USA

problem #72

Mar 072019

Cherokee 4-cyl

  • 3,900 miles
The car will stall in the middle of road with no warning. It happens most often when going up a slight hill and making a left hand turn. Dealer says it is low on oil pressure(the car is 5 months old and they say it was 2.5 quarts low on oil!!) and a safety switch shuts down the engine in the middle of road/traffic!! I call this "safety feature" to protect the engine a"danger switch" that endangers traffic. I believe this is a major safety issue for all traffic because these Jeep are stalling in the middle of traffic. I have a 45 second video that shows the stall. Please help get this problem solved!!

- Charlotte, NC, USA

problem #71

Feb 262019

Cherokee 4-cyl

  • 15,000 miles
Allstate claim, the owner [xxx] reports that, Sunday or Monday last drove 2-24-19 2-26-19 Tuesday morning the home lost power, the vehicle was parked in front of the insured home. Tuesday night 8:30pm saw a glow, under the vehicle, went out and car was on fire, fire dept 15-20 minutes to get there due to snow, fire dept there 2-3 hrs, sometime after 12pm a tree fell onto the vehicle, the extent of the fire is severe, engine compartment, passenger and cargo, almost all combustible material is burned up. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bothell, WA, USA

problem #70

Oct 012018

Cherokee

  • 2,500 miles
The contact owns a 2019 Jeep Cherokee. While driving low speeds, the engine stalled. The contact pulled over and restarted the vehicle after numerous attempts. There were no warning indicators illuminated. The contact scheduled an appointment with metro Chrysler Dodge Jeep Ram (650 memorial dr C, chicopee, MA 01020, (413) 783-9911) for diagnostic testing. The dealer stated that they would check the oil consumption. The manufacturer was notified. The failure mileage was 2,500.

- Agawam, MA, USA

problem #69

Sep 182018

Cherokee

  • 11,131 miles
The contact owns a 2019 Jeep Cherokee. While the vehicle was making turns or idling at stop signs, it lost power and stalled. In addition, the vehicle failed to accelerate and there was an abnormal knocking noise emerging from the engine. There were no warning indicators illuminated. The vehicle was taken to 1-5 Chrysler Jeep Dodge Ram (1560 nw state ave, chehalis, wa 98532, (360) 748-1717) to be diagnosed, but the failure was unable to be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was contacted via certified mail, but there was no response. The failure mileage was 11,131.

- Tumwater, WA, USA

problem #68

Jan 302019

Cherokee

  • 7,000 miles
Purchased used with 5K miles, 40% oil level based on info center. After two months and the oil level at 10% the car would shut off randomly when turning, miles at around 7K. Occurred 2-3 times, took to jiffy lube and after oil change did not occur until hit 10,500 miles and oil level at 50% based on info center, engine would shut off when turning in motion, occurred again multiple times. Took to Jeep dealership and explained the issue. They advised me the engine could be replaced but first I need to change the oil with Jeep and return 1K miles later after oil change. So far at 10,800 miles no problem but the Jeep service adviser said that if it has occurred multiple times the engine more than likely will be swapped out. This should be a nationwide recall for this engine, can you imagine the engine stalling on the freeway and shutting off in a turn!! when I was at the dealer there was a 2019 Jeep compass having the same problem and the engine was being replaced. Needs to be recalled asap.

- Miami, FL, USA

problem #67

Feb 072019

Cherokee

  • 4,000 miles
The contact owns a 2019 Jeep Cherokee. While driving 35 mph and making turns, a chime sounded and the oil warning indicator illuminated. The vehicle stalled without warning. The contact restarted the vehicle while in traffic and it resumed normal operation. The contact stated that the failure occurred intermittently. The vehicle was taken to South county Dodge Chrysler Jeep Ram (located at 7127 S lindbergh blvd, St louis, mo 63125, (314) 487-1010) to be diagnosed. The contact was informed that the oil level was three quarts low. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact to take the vehicle to a dealer every eight hundred miles. The approximate failure mileage was 4,000.

- Imperial, MO, USA

problem #66

Dec 012018

Cherokee

  • 4,400 miles
The contact owned a 2019 Jeep Cherokee. The contact stated that the vehicle stalled intermittently without warning. The contact had to wait at least 10 to 12 seconds to restart the vehicle. The vehicle was taken to country Chrysler Dodge Jeep Ram (2158 baltimore pike, oxford, pa 19363) where it was determined that the failure occurred when the oil level became low. The contact traded in the vehicle. The failure mileage was 4,400. The VIN was unavailable.

- Avondale, PA, USA

problem #65

Feb 072019

Cherokee

  • 692 miles
I've only had this vehicle 2 months.....came to a stop at a traffic light, when to take off the vehicle died. Would not restart, could not get the vehicle out of drive, finally get it out of drive, vehicle still won't restart. Finally restarts, then dies again, restart, dies again, finally get it to start start/stop light is on for service. Turn start/stop off, drive to safe place, turn vehicle off, light goes off, vehicle doesn't act up again at this point because I have turned the start/stop off. At dealership for over a week now, they "claim" they can not get it to reproduce the issue. I'm reading online lots of issues like this, why aren't these vehicles being recalled or pulled off the road. Someone is gonna get killed!

- Rochester Hills, MI, USA

problem #64

Feb 172019

Cherokee

  • 248 miles
Check engine light came on and it started stalling and won't go speed over 20 miles Jeep was brand new with about 45 miles on the odometer.dealership tried fixing something to do with stored dtc-po6odd engine oil pressure stuck.on return did the same thing.now going back to the dealer.both times Jeep was on 59 South fwy.potentially a dangerous situation.

- Missouri City, TX, USA

problem #63

Nov 192018

Cherokee

  • 3,485 miles
Less than 30 days of purchasing the car it completely shut down while I was driving in traffic. Battery light came on, car rolled to a stop and would not crank back up for a few minutes. This happened while driving at a speed of 55 - 60 mph. I called the dealership and they had me bring the car back in. Apparently this is a safety feature that happens when the oil is too low!!! they did not top off the oil when I purchased the car. However, this is not a safe thing for a vehicle to do. I could have been killed in atlanta traffic on these interstates. This is beyond dangerous and this " feature " was not disclosed at the time of purchase!

- Tignall, GA, USA

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