10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2019 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #62

Jan 182019

Cherokee

  • 8,200 miles
Veh. Stalls while driving, went back to dealer 2times they say it's fine. This is on safe as it happens on highway with no warning, they tell me that the dash light is not on now so we can't fix

- Parsippany, NJ, USA

problem #61

Jan 282019

Cherokee

  • 14,000 miles
I was sitting in traffic on the 105 freeway, at approximately 2-3 miles per hour, and my car suddenly lunged forward hitting the other car in front of me, my foot was on the brake the entire time. Time of occurrence was Jan 28, 2019 approximately 2:30pm.

- Redondo Beach, CA, USA

problem #60

Dec 292018

Cherokee

  • 2,000 miles
On December 29th at about 5pm, I was traveling South at 40mph on Plymouth sorrento rd in orange county fl.as I was driving, I heard a ding (1 ding almost as if my seat belt wants buckled, but it was) and at that time, my Jeep shut down in travel. The first thing I noticed was the radio shut off and all the gauges, as I went to correct my steering, to get back in the center of my lane, I realized I had no steering capabilities, the steering wheel was locked. When I realized what had happened, I began to slow and the car came back on. This all took place in about 5 seconds. When I got my head straight and started back home, I noticed that the radio, control panel/gauges and A/C would not function properly. I could not change channel, turn air off, couldn't change volume or nothing. About twenty minutes later I arrived at my house and shut the car down. The radio continued to play. I had to start and shut the Jeep down three time in order for the equipment to shut down. I called napleton Jeep of clermont to come tow the Jeep in and I called chrylser Corp to notify them of the major safety hazard this was and problems this could have caused. Searching the same year and model Jeep on the internet, it appears this is a pretty common thing, . I explained it to one of the Chrysler Corp managers and he said it didn't matter how many vehicles this happened to, there is no problem. Chrysler had the napleton dealer drive the car for about 90 miles over a week period and never had a problem. At that time I got a call from Chrysler and napleton, stating I can pick my Jeep up, there is nothing wrong. The Jeep had about 2000 miles on it when this happened. We have had the Jeep about 40 days when this happened, and because Chrysler couldn't recreate the issues, they have just washed their hands of the problem.

- Ocoee, FL, USA

problem #59

Jan 182019

Cherokee 4-cyl

  • 3,300 miles
Vehicle stalls when driving at any speed. Extremely dangerous.

- Destrehan, LA, USA

problem #58

Jan 012019

Cherokee

  • 5,900 miles
2019 Jeep Cherokee lattitude- engine shuts off while driving. I bought my car brand new I reached 4000 miles and I was driving to work my car died and the battery light came on, car went into failure mode so was hard to steer and my flashers would not go on, I sat for a few minutes and tried to restart and the car hesitated and turned over. Two weeks later same thing in the same exact spot. I brought my car to suresky the dealer I bought it from and they said its because it needed an oil change. Once they completed my oil change they told me my oil was barely on the dipstick. This is a brand new car with 6000 miles with synthetic oil I shouldnt have oil loss. I have read online there are 188 other people that have reported this same issue. I am afraid to let my kids drive this due to driver inexperience. Jeep is aware of the issue and will not recall the vehicles, because of the loss they will take, what is it going ot take someone dying because that is what is going to happen, and then Chrysler is going to be sued for not taking the safety of the consumers to heart

- Montgomery, NY, USA

problem #57

Jan 052019

Cherokee

  • 16,500 miles
The car completely shut down while driving at night on a snowy mountain road. All lights and everything completely shut off. I was able to stop in the opposing lane of traffic and restart the vehicle before being struck. The vehicle electrical system continued to flash into warning and limp mode several times but we were 100's of miles from a dealership. We continued with the problem until we were able to limp home and back to the dealership. The vehicle also revved up to 4000 RPM while my foot was on the brake and not touching the accelerator. The low tire lights kept rotating to different tires as I drove with none being low. The dealership said it was a vacuum line and they drove it for 10 miles without result. This vehicle almost killed us on several occasions.

- Ignacio, CO, USA

problem #56

Dec 032018

Cherokee

  • 11,000 miles
The contact rented a 2019 Jeep Cherokee. While the vehicle was stopped at a traffic light, there was a burning electrical odor coming from the front of the vehicle. Suddenly, smoke billowed from under the hood of the vehicle. In a matter of seconds, the vehicle caught fire. The fire department was notified and was able to extinguish the fire. A fire report was filed. There were no injuries. The vehicle was destroyed and towed from the scene by the rental company to a private facility. The dealer and manufacturer were not notified. The cause of the failure was not determined. The approximate failure mileage was 11,000. The VIN was not available....

- New York, NY, USA

problem #55

Aug 272018

Cherokee

  • 1,247 miles
Vehicle locks up and completely dies while being driven at high speeds. Steering wheel locks up. Must come to a stop to put in park and restart car.

- Joplin, MO, USA

problem #54

Dec 272018

Cherokee

  • 4,000 miles
The vehicle shuts off when approaching 3500 miles. This happens when the vehicle is in motion regardless of speed rendering the vehicle extremely difficult to maneuver. The Jeep was taken to dealer and the mechanic advised that this is a known issue with some of the new Jeep Cherokee containing certain Fiat motors. The vehicles now have a Fiat motor that apparently burns the engines oil every 3500 miles & the shut off is a built in 'safety mechanism' to prevent the motor from burning out due to the lack of oil. This information was not disclosed when the vehicle was purchased.

- San Antonio, TX, USA

problem #53

Dec 232018

Cherokee

  • 700 miles
Car stalled and lights on dashboard flashed when stopped at intersection

- Exton, PA, USA

problem #52

Dec 022018

Cherokee

  • 14,100 miles
1. on 3 occasions (most recently 12-2-18) during braking the emergency brake engages itself and the engine continuously engages the starter. Unable to put vehicle in park turn off the starter and after about 30-60 seconds able to put into park and restart the vehicle. On 12-2-18 I was slowing for a stop light and the vehicle wouldn't allow me to put the hazard lights on when I couldn't get the starter to disengage and put into park to restart the vehicle. It occurs without warning and the emergency brake must be pulled up. 2. the brakes often sound like they are rubbing (needing brake pads). 3. the radio will randomly change from fm to sirius and unable to turn off/on or return to the radio menu. 4. the radio volume most of time must be at 15 or higher to listen to the radio and will randomly jump to full volume while driving. 5. the android auto that I use for navigation and telephone will randomly scroll through the telephone contacts and begin calling. I have to unplug the phone to stop this.

- Benson, NC, USA

problem #51

Dec 062018

Cherokee

  • 4,500 miles
While driving vehicle showed on screen that shifting was not allowed causing the car to stall. Having to stop in the middle of the road to shift it to parking and put it back on drive. Also battery light came up while driving casusing the engine to stall and not being able to proceed in drive slowing the car down. Had to turn off the vehicle again on the middle of the road to be able to restart the vehicle.

- Yauco, PR, USA

problem #50

Dec 022018

Cherokee

  • 6,000 miles
While driving 80mph on the highway, my 2019 Jeep Cherokee went into complete failure mode. The power in the vehicle failed, I was no longer able to accelerate. Luckily I was able to Dodge my way through traffic and get off the highway and into safety. After 48 hours at the dealership, still no official root cause of why the power failed.

- Royal Oak, MI, USA

problem #49

Nov 292018

Cherokee 6-cyl

  • 5,000 miles
While pulling into a parking lot the vehicle engine shut down, it has done this three times in the past week. Vehicle is now at the dealership. I had to put the vehicle in park in order to restart it.

- Yukon, OK, USA

problem #48

Nov 302018

Cherokee 4-cyl

  • 4 miles
Today we bought a new 2019 Jeep Cherokee VIN [xxx] from quirk dealership in braintree MA. The car stalled 100 feet from the dealership leaving the lot - no ability to steer all systems died. These cars need to be recalled, very scary in traffic with no ability to move. This is not the first complaints I have seen, please help the consumer by recalling these vehicles. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Franklin, MA, USA

problem #47

Nov 282018

Cherokee 4-cyl

  • 5,300 miles
This problem occurs almost everytime you start the Jeep and try to drive. It will let me drive about a quarter of a mile and then the vehicle will die when deaccelerating and lose power steering. After putting it back in park and letting it sit for a few minutes it will usually restart but it takes about 5-10 seconds for it to start. I have 5300 miles on the car and it is currently back at the dealer for the second time this month to try and pinpoint the issue. Definitely, a safety hazard as it has stalled twice in the middle of intersections, once almost causing an accident with my wife and two year old in the car. Hopefully, they rectify the issue on this visit or we will be getting rid of the car and steering clear of Jeep from here on out..

- Pueblo, CO, USA

problem #46

Oct 172018

Cherokee

  • 1,987 miles
When turning around the vehicle makes a weird noise and the brakes are not stable while trying to brake it doesn't respond immediately pulling forward the car.

- Oakland, CA, USA

problem #45

Jul 122018

Cherokee

  • miles
The contact owns a 2019 Jeep Cherokee. While driving approximately 15 mph, the vehicle stalled and an unknown electronic symbol illuminated. The vehicle was taken to crowley Chrysler Jeep Dodge Ram (860-261-3000, located at 1461 farmington ave, bristol, ct 06010) where the software was upgraded, but the failure recurred. The vehicle was taken back to the same dealer and an unknown failure code was located. The dealer also diagnosed and replaced the engine. The manufacturer was made aware of the failure and advised the contact to file for an arbitration. The contact filed for an arbitration. The failure recurred and the same dealer installed a flight controller to track the failures. The contact later received notification of NHTSA campaign number: 18V739000 (power train). The vehicle was repaired per the recall and the contact stated that the vehicle "appeared to be repaired"; however, she wanted the vehicle replaced. The failure mileage was unknown.

- Wolcott, CT, USA

problem #44

Oct 312018

Cherokee

  • miles
My car continues to stall intermittently. I received my car back from the service department on 31-Oct-2019. Later that day, on my way home from work, my car stalled going approximately 25 miles per hour. The vehicle lost all power and came to a stop on the 405 freeway. I was in stop and go traffic, which may have saved my life since other vehicles were driving slow and at times stopped. This allowed me some time while I attempted to restart the vehicle. It re-started and I made it home.

- Mission Viejo, CA, USA

problem #43

Oct 242018

Cherokee

  • 4,000 miles
My 2019 Jeep Cherokee latitude was just exiting the interstate and approached a light on the off ramp. Upon stopping and trying to accelerate my Jeep began beeping and the "drive (D)" started blinking on the dash and gear. During this time my vehicle would roll backwards to the off ramp unless the emergency break was engaged. I was not able to press the gas, shifting into other gears did not do anything and the breaks were locked out. I was sitting in the bike lane blocking traffic and hoping to not get hit. I was able to roll downhill about 50ft and steer onto a side street. Once there I again tried to shift to different gears and nothing seemed to work. As mentioned my breaks were locked and the gas pedal was out of service. Finally, after exiting the major intersection I tried turning the car off and back on and it seemed to clear the error. My car is currently in the shop for this problem. Something needs to be done about this though. If this would have happened seconds before serious injury or deaths could have been involved.

- Dupont, WA, USA

Read the next 20 complaints »