10.0

really awful
Crashes / Fires:
3 / 8
Injuries / Deaths:
2 / 0
Average Mileage:
13,517 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #29

Sep 252018

Cherokee

  • 2,800 miles
My new car has 2,800 miles due for an oil change at 5 months/5,000 miles. The engine failed once for no known cause after 2 weeks in the repair shop. Now my car died while in motion on busy roads and a highway ramp at speeds between 15-40 mph without warning or lights. This is sla safety hazard as the steering goes and car just comes to a stop without any warning. I had it towed after it's 5th time in 4 days stopping while in motion and shutting down. Jeep told me it's empty on oil but yet the oil light indicator doesn't come on. They said it is a known issue without a fix for all 2014-2019 Jeep Cherokee. They are aware but are not fixing or addressing the oil consumption without light issue that puts drivers in motion at risk of an accident or losing their life. If no warning is coming on that your oil is empty long before a die oil change and my car can just die while in motion along with others as again they stated it's a known issue is a road hazard for anyone in these cars. My car is 3 months old and I feel unsafe driving it on any roads for fear I will be hit by another driver as it's just losing power and shutting down in the street in motion. Jeep cannot fix this but knows about it.

- Abington, MA, USA

problem #28

Sep 242018

Cherokee

  • 3,300 miles
I was driving down the street and all the sudden my car just shut off. I had no control over the vehicle at all. Then it started driving backwards as it was in drive. I couldn't not get it to go into park and it took a minute or 2 to get it into park. The. The dash told me to turn the car back on and it wouldn't turn back on at first. This is the second time this has happened to me. The vehicle was moving and just all the sudden turned off. I went and checked the oil after reading about this with other customers and I had no oil in my car.

- Baltimore, MD, USA

problem #27

Sep 232018

Cherokee

  • 4,800 miles
Car shuts down while driving. Vehicle prompts to 'restart' while the engine is still running. Battery light flashes, vehicle must be turned off, put in park, and restarted. Takes several seconds for starter to reingage and start the engine.

- West Chazy, NY, USA

problem #26

Sep 142018

Cherokee 6-cyl

  • 250 miles
My vehicle shut off while driving. This SUV is brand new, only 250 miles on it. I stopped at a stop sign, began driving and the engine shut off and would not start. Several error messages came up on my display such as, service transmission, service power steering, service parking brake, service stability control etc. The car never restarted and had to be towed. I could have been killed if this happened while pulling on to a busy road. My dealer has had the vehicle for 4 days and has been unable to figure out the problem. Updated 10/18/18 updated 11/1/18 consumer stated the car has been at foss motors in exeter nh since 9/14, they have unable to fix it. They have replaced a frayed wire which they believed fried the power control module chip. This has been replaced on 9/21/ and I expected the car back on 9/24 but when they backed it out of the service bay it wasn't running properly. They reached out to senior technians advised them to replace the power control module again and they replaced some throttle part. They called on 10/8 to say there were still problems. As of today, they have agreed to buy the car back and have started that process. Chrysler Corp is aware of the problems because I reached out to them to help facilitate what was going on and to help gather information. Updated 11/02/18

- Hampton, NH, USA

problem #25

Sep 162018

Cherokee

  • 6,000 miles
I leased a 2019 Jeep Cherokee on May 23,2018. On four occasions since that time, the car's battery light comes on and the car stalls out. The incidents have happened while in motion when slowing down (less than 10 miles per hour) the car was in a Jeep dealership for several days this month, but they were unable to determine the cause of the problem. The problem happened again today, September 16th. A review of internet sites reveals other customers are experiencing the same problem with no resolution from Jeep. I consider this problem to be a safety issue, and certainly one that should not be happening with a new car.

- Westfield, NJ, USA

problem #24

Sep 102018

Cherokee

  • 2,000 miles
I have a 2019 Jeep Cherokee with 2000 miles on it. I am leasing it brand new. I bought it on July 10. On Monday, Sept 10, I was driving home from work and going about 45 miles per hours, suddenly the car went from 45 mph to 0 mph in a matter of seconds, I lose control of the power steering and power brakes and it stalled...in the middle of a busy street. It w as frightening. I put it in park, turned it off, tried starting it again, turned it off again, waited a few minutes, start it again and it started up called the husband to see if I should try to head home in it or call uber. We decided I was close enough to home to try again. It happened two more times on the way home. Absolutely terrifying to be driving and have it completely shut down mid drive. I had a car going about 45 behind me swerve into another lane to avoid smashing into me. They will not fix it because they cannot see it happened on their system and can't duplicate the issue. It is a huge safety issue. I am afraid someone will be seriously injured. I also see this all over the internet when I search 2019 Jeep Cherokee engine stall in motion. So, I have to take the car back and drive it until it happens again.

- Garden Grove, CA, USA

problem #23

Sep 122018

Cherokee

  • 8,900 miles
Vehicle stalls while in motion-hundreds of complaints about the same problem on internet. Jeep literally just shuts off- all 2019 Jeep latitudes. Battery light goes on very dangerous in traffic.

- New City, NY, USA

problem #22

Aug 292018

Cherokee

  • 1,009 miles
While driving, on a residential street, the engine shut down for no apparent reason. I had to put it in park and restart the car. I was lucky it did not happen on the interstate, it would have caused a serious accident. I have since read that other Jeep Cherokee drivers have had the same experience, some 3 incidents. I do not want to experience this 3 times. Yesterday I traded cars, bought a different one. I'm 77 years old and I'm too scared to take a chance on a car that does that.

- Mount Juliet, TN, USA

problem #21

Aug 112018

Cherokee

  • 650 miles
Check engine, service throttle messages come on loss of throttle when driving city speeds

- Painesville, OH, USA

problem #20

Sep 052018

Cherokee

  • 1,500 miles
Vehicle battery died while driving. Has happened 3 times. Happens at low speeds. Power steering is turned off and you must turn car off and turn back on. Very danergous because you can't turn your steering wheel when it is dying so easily could be hit.

- Hurricane, WV, USA

problem #19

Sep 042018

Cherokee 4-cyl

  • 585 miles
I was stopped at a red light, waiting to turn right as I yielded to other traffic. I was slowly moving forward when my battery light flashed and my car stalled out and started rolling backward. I was in a lot of traffic, so I had to put my flashers on. A man offered to push me to the side of the road. I had already turned off my car, but decided to try turning it back on. It restarted fine; and started driving again. This could have been extremely dangerous if I had been driving at any higher of a speed. I only have 585 miles on this vehicle. I have read other people having the same exact issues and have taken them to dealerships with no solution.

- Jonesboro, AR, USA

problem #18

Sep 042018

Cherokee

  • 1,200 miles
Vehicle stalls without warning while driving at speed. This was extremely dangerous when it occurred on the highway. It has happened numerous times and was towed to the dealer for repair. Warning lights for check engine, service electronic throttle control, service start/stop system, service electronic stability control, and 4WD system temporarily unavailable light up.

- Long Grove, IL, USA

problem #17

Sep 042018

Cherokee 4-cyl

  • 1,000 miles
The car stalled and came to a complete stop while in motion and making a left hand turn on a two-way street. Was unable to start the car back up. After 5 minutes of trying, car started again.

- North Tonawanda, NY, USA

problem #16

Jun 152018

Cherokee 4-cyl

  • 3,000 miles
The contact owns a 2019 Jeep Cherokee. While driving at various low speeds, the engine seized intermittently. The vehicle was taken to lenoir city Chrysler Dodge Jeep Ram (1206 E broadway St, lenoir city, tn 37772, 865-321-8418) to be diagnosed, but the failure could not be duplicated. The manufacturer was notified and stated if the dealer could not find a failure, then they could not assist. The failure mileage was approximately 3,000. Consumer stated oil level was verified full by service tech and consumer, Jeep has 3200 miles now is still full of the factory oil and has never any added or been changed. Updated 10/10/18

- Lenoir City, TN, USA

problem #15

Aug 302018

Cherokee 4-cyl

  • 350 miles
I was in motion approaching a right turn and the vehicle died on me without any warning, in the middle of traffic. After putting the car in park, it took 5 tries to get the engine to turn over. That was a horrifying experience and the dealer claims to know nothing.\ consumer stated vehicle stalled all of the dash lights came on. Updated 10/2/18

- Little Rock, AR, USA

problem #14

Aug 222018

Cherokee 4-cyl

  • 2,900 miles
My 2019 Jeep Cherokee's engine has stalled 3 times prior to reaching 3000 miles. In each case, I was traveling at a low speed going up a slight incline. There was no warning, and only the orange battery indicator light showed on the display. The first time the Cherokee's engine died, it started once the car was placed in park and the ignition button was pushed. The second time the Cherokee's engine restarted once the car was placed in park and the ignition button was pushed. It ran a few seconds, the engine died again, and when placed in park and the ignition button was pushed, the engine hesitated and sounded like it did not want to start. The engine finally restarted. When I returned the car to the dealership, the service staff said that no service code was generated and that they were unable to recreate the problem. The staff also seemed unaware of any manufacturer's defect with the 2019 Jeep Cherokee's engine. I find this disturbing since I have read several posts online from owners of 2019 Jeep Cherokee stating exactly the same problem. Is Jeep really this unconcerned about the safety of its customers? Jeep needs to do something immediately before a fatal accident is caused from this defect in their product.

- Greenville, KY, USA

problem #13

Aug 312018

Cherokee

  • 10,000 miles
Vehicle is shutting off while driving, causing loss of steering and everything else in the vehicle. This has happened twice. Once at 30mph, and at 50 mph. Luckily I did not wreck or hit someone. This vehicle isn't safe to drive. Someone is going to be killed if this is not fixed. This seems to be related to a recent recall by fca affecting other 2019 Jeep Cherokee models. That states: The power train control module may fail and the customer will experience a no start, a start and immediate stall condition, or engine stall while driving.

- Berea, KY, USA

problem #12

Aug 272018

Cherokee

  • 3,500 miles
The car stalls while driving for no apparent reason. The engine turns off and there is no power on the dashboard. This will happen regardless of oil levels, even though the car has always had the proper oil level. It takes about 5 minutes to turn on again when you are in the middle of the street/freeway with traffic behind. The dealership was unable to find a problem, but it keeps happening on a daily basis.

- Covina, CA, USA

problem #11

Aug 132018

Cherokee

  • 1,647 miles
I ready took my car 3 times to Chrysler dealer, the issue is while I was driving the car shut off 5 times on the last 3 weeks, the dealer told me they cannot duplicate the fault so I need to keep driving like that, but what about if this happens on the freeway I will crash. I feel unsafe and the dealer don't want to do anything because they cannot duplicate the fault and is not a check engine light, and I ask what about if something happens to me or my family and they respond with Chrysler will cover everything.

- Lakewood, WA, USA

problem #10

Aug 252018

Cherokee 4-cyl

  • 3,500 miles
Vehicle will randomly shut off while driving. There is no set of circumstances that this occurs. It has been to the dealership 4 times for this issue.

- Bristol, CT, USA

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