10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #42

Oct 262018

Cherokee

  • 6,800 miles
Car will abruptly stop with no warning then battery light will turn on. Cannot always get car to crank back over quickly.

- Hubert, NC, USA

problem #41

Oct 242018

Cherokee

  • 1,900 miles
While driving on a major highway during rush hour, in the fast lane traveling at 70 mphs, the engine completely shut off. It was left costing and slowing in speed. No steering or breaking were effected. Once I was able to get to the breakdown lane the the engine did restart while in low speed (30mph) and creeping along the break down lane the engine was 3rpms and shut off again. Needing towing and is currently in for repair. 1900 miles to the vehicle.

- East Providence, RI, USA

problem #40

Oct 172018

Cherokee

  • 2,000 miles
2019 Jeep Cherokee with about 2000 miles on it suddenly stalled while driving at approximately 10 mph twice now. After putting it in park and a few tries at restarting the car ran ok. This occurred on 10/17/18 and 10/19/18 within a half mile from home after starting it for the first time in the morning. Weather condition was approximately 70 and sunny after overnight temps of only low 60's. looking online at complaints, this appears to be an issue many people are experiencing with no real remedy from dealerships. I too have no choice but to take it to a dealership and hope they find a issue that can be fixed.

- Cypress, CA, USA

problem #39

Oct 042018

Cherokee

  • 6,300 miles
Vehicle shuts off while driving, causing me to have to put it in park and re-start the engine. Two times when it happened, I wasn't going fast enough to coast to the shoulder, so had to start the vehicle in the middle of the street. Vehicle has a hard time starting once stalled. Service department at dealership informed me oil was low, vehicle wasn't due for an oil change yet. No warnings or indicator lights that oil level was low. Service technician said to check oil every 1000 miles, on a brand new vehicle. Said this engine uses a lot of oil. I'm concerned at pulling onto a busy road or into traffic and having vehicle die on me and getting hit.

- Yuba City, CA, USA

problem #38

Oct 102018

Cherokee 6-cyl

  • 972 miles
The engine shut off while driving the vehicle at 40 miles per hour. The car had 972 miles on it, and was purchased new a few weeks ago. Consumer stated car is not repaired and the dealer was not able to find anything wrong with the car. Updated 11/30/18

- West Hartford, CT, USA

problem #37

Jul 162018

Cherokee

  • 1,200 miles
Driving up a hill to a stop sign and once I reached the top of the hill at the stop sign the vehicle shut down. The battery light came on the dashboard. No other lights. Was able to put in park and restart the vehicle. Vehicle ran rough right after this happened. I was only a couple blocks from my home so pulled into my garage and shut the vehicle off. Let it sit a couple minutes. Restarted it and drove it a few blocks. Everything seemed ok. Called dealer and reported the issue. Setup a time to have it looked at when they were going to replace the transmission valve body due to shifting issues they diagnosed on a prior appointment. When I received the vehicle back after they looked at it and replaced the transmission valve body, they indicated they could not find anything wrong. This is very dangerous and upsetting because I see there was recall for this exact same issue of stalling out. However, my vehicle is not part of the recall because it does not fall within the production start and ending date timeframe? seems to me Jeep is just trying to save money and getting away with not repair additional vehicles that are unsafe. This is just wrong.

- Lincoln, NE, USA

problem #36

Jun 082018

Cherokee 4-cyl

  • 700 miles
The vehicle is burning oil. There are no leaks anywhere on the engine components or on my garage floor. I have always checked my oil faithfully on all my vehicles as I go out of town once a month. When I got the vehicle brand new I immediately checked the fluid levels. The oil level was half way between the hash marks on the dip stick. Within a month and a half I noticed a decrease in the oil level. I have had the vehicle for 5 months and the oil level is barely above where the hash marks start. This is unacceptable. I reported this when they replaced my transmission valve body due to another issue. I was told the oil is within the hash marks and it is fine. It is not fine when a new vehicle is burning this much oil. I have read reports of the vehicle stalling being low on oil. I cannot have this happen to me going out of town. I have scheduled an appointment to have this addressed again because they did not document anything when I reported it to the dealer the first time. Updated 12/11/18

- Lincoln, NE, USA

problem #35

Oct 012018

Cherokee

  • miles
The car stalls while driving at low and high speeds. The engine will atop completely and the car rolls back or begins to drive backwards when it's restarted. This is a real safety concern as I have almost been hit 4 times now due to the car stalking in atop and go traffic and another time while driving at high speeds. Also, the car appears to chug or hesitate to change gears. It's is slow to pick up speed and at times, it will not accelerate. The radio fluctuates in volume level constantly regardless of the programming and it's so bad that you can't even use it. I'm concerned for the safety of myself, my children and others as well. Chrysler appears to have no concerns. Unless someone dies, I'm afraid this issue will not be resolved.

- Mission Viejo, CA, USA

problem #34

Oct 072018

Cherokee

  • 1,980 miles
Takata recall. I was merging into the turning lane in busy traffic. As I was applying brakes and coming to a low speed the voltage light came on and the Jeep completely stalled and lost all drivability. No other lights or anything was in the dash just the voltage. I put the car in neutral and managed to get it back started before getting hit in a busy intersection.

- Jonesboro, AR, USA

problem #33

Oct 022018

Cherokee

  • 4,900 miles
The contact owns a 2019 Jeep Cherokee. While driving 15 mph, the vehicle stalled and the battery warning indicator illuminated. After a few minutes, the vehicle was able to be restarted and drove normally. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The approximate failure mileage was 4,900.

- Grand Prairie, TX, USA

problem #32

Oct 012018

Cherokee

  • 280 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle shut off while turning on several occasions. The vehicle was taken to red river Dodge Chrysler Jeep (1060 heber springs rd, heber springs, ar 72543, (501) 362-5831) and they found no failure with the vehicle. The manufacturer was contacted and stated that they would wait until they heard back from the dealer. The failure mileage was 280.

- Quitman, AR, USA

problem #31

Sep 262018

Cherokee

  • 700 miles
I was at a stop waiting to make a left hand turn, when I saw an opening to turn I accelerated, turned the wheel and had just barely cleared the oncoming traffic when my car stopped accelerating and my engine cut entirely. I coasted through the rest of the turn with no power just barely avoiding being hit. I looked at the dash and saw my battery light flashing and my info center displaying the message you see when you first enter your car "to start engine put foot on brake and press start button" (or some variation of this phrase, I can't quote it verbatim). It had stalled. I turned the car back on, called the dealership and they immediately sent someone to pick it up. I have owned my brand new car for 11 days and have only 700 miles on it. The dealership cannot find anything wrong with my car, cannot recreate the situation and there is no apparent recall on my car's year. There is, however; a recall on the model. Fca's advanced communication for recall U87 on 8/16/18 does list my model year and the original documentation for NHTSA's 18V-524 does as well. The actual recall does not. I'm concerned as this recall documents an issue with the powertrain control module (PCM) that "may have been manufactured with a suspect voltage regulator chip on the electronic circuit board. If the PCM fails, the customer may experience a no-start, a start-and-immediate stall condition, or an engine stall while driving". that is an exact quote from the fca communication on 8/16/18 which lists my model & year. The dealer is unable to address this though as the recall does not. Its clear to me this is the issue but this small exclusion of my model year leaves my dealership with their hands tied and me with a potentially unsafe car.

- Conshohocken, PA, USA

problem #30

Sep 282018

Cherokee

  • 9,557 miles
Vehicle stalls no re-start traveling 80 mph on interstate. Complete stall dead stick, no dash lights, no power.!!! coast to stop no re-start. Dead

- Lake City, FL, USA

problem #29

Sep 252018

Cherokee

  • 2,800 miles
My new car has 2,800 miles due for an oil change at 5 months/5,000 miles. The engine failed once for no known cause after 2 weeks in the repair shop. Now my car died while in motion on busy roads and a highway ramp at speeds between 15-40 mph without warning or lights. This is sla safety hazard as the steering goes and car just comes to a stop without any warning. I had it towed after it's 5th time in 4 days stopping while in motion and shutting down. Jeep told me it's empty on oil but yet the oil light indicator doesn't come on. They said it is a known issue without a fix for all 2014-2019 Jeep Cherokee. They are aware but are not fixing or addressing the oil consumption without light issue that puts drivers in motion at risk of an accident or losing their life. If no warning is coming on that your oil is empty long before a die oil change and my car can just die while in motion along with others as again they stated it's a known issue is a road hazard for anyone in these cars. My car is 3 months old and I feel unsafe driving it on any roads for fear I will be hit by another driver as it's just losing power and shutting down in the street in motion. Jeep cannot fix this but knows about it.

- Abington, MA, USA

problem #28

Sep 242018

Cherokee

  • 3,300 miles
I was driving down the street and all the sudden my car just shut off. I had no control over the vehicle at all. Then it started driving backwards as it was in drive. I couldn't not get it to go into park and it took a minute or 2 to get it into park. The. The dash told me to turn the car back on and it wouldn't turn back on at first. This is the second time this has happened to me. The vehicle was moving and just all the sudden turned off. I went and checked the oil after reading about this with other customers and I had no oil in my car.

- Baltimore, MD, USA

problem #27

Sep 232018

Cherokee

  • 4,800 miles
Car shuts down while driving. Vehicle prompts to 'restart' while the engine is still running. Battery light flashes, vehicle must be turned off, put in park, and restarted. Takes several seconds for starter to reingage and start the engine.

- West Chazy, NY, USA

problem #26

Sep 142018

Cherokee 6-cyl

  • 250 miles
My vehicle shut off while driving. This SUV is brand new, only 250 miles on it. I stopped at a stop sign, began driving and the engine shut off and would not start. Several error messages came up on my display such as, service transmission, service power steering, service parking brake, service stability control etc. The car never restarted and had to be towed. I could have been killed if this happened while pulling on to a busy road. My dealer has had the vehicle for 4 days and has been unable to figure out the problem. Updated 10/18/18 updated 11/1/18 consumer stated the car has been at foss motors in exeter nh since 9/14, they have unable to fix it. They have replaced a frayed wire which they believed fried the power control module chip. This has been replaced on 9/21/ and I expected the car back on 9/24 but when they backed it out of the service bay it wasn't running properly. They reached out to senior technians advised them to replace the power control module again and they replaced some throttle part. They called on 10/8 to say there were still problems. As of today, they have agreed to buy the car back and have started that process. Chrysler Corp is aware of the problems because I reached out to them to help facilitate what was going on and to help gather information. Updated 11/02/18

- Hampton, NH, USA

problem #25

Sep 162018

Cherokee

  • 6,000 miles
I leased a 2019 Jeep Cherokee on May 23,2018. On four occasions since that time, the car's battery light comes on and the car stalls out. The incidents have happened while in motion when slowing down (less than 10 miles per hour) the car was in a Jeep dealership for several days this month, but they were unable to determine the cause of the problem. The problem happened again today, September 16th. A review of internet sites reveals other customers are experiencing the same problem with no resolution from Jeep. I consider this problem to be a safety issue, and certainly one that should not be happening with a new car.

- Westfield, NJ, USA

problem #24

Sep 102018

Cherokee

  • 2,000 miles
I have a 2019 Jeep Cherokee with 2000 miles on it. I am leasing it brand new. I bought it on July 10. On Monday, Sept 10, I was driving home from work and going about 45 miles per hours, suddenly the car went from 45 mph to 0 mph in a matter of seconds, I lose control of the power steering and power brakes and it stalled...in the middle of a busy street. It w as frightening. I put it in park, turned it off, tried starting it again, turned it off again, waited a few minutes, start it again and it started up called the husband to see if I should try to head home in it or call uber. We decided I was close enough to home to try again. It happened two more times on the way home. Absolutely terrifying to be driving and have it completely shut down mid drive. I had a car going about 45 behind me swerve into another lane to avoid smashing into me. They will not fix it because they cannot see it happened on their system and can't duplicate the issue. It is a huge safety issue. I am afraid someone will be seriously injured. I also see this all over the internet when I search 2019 Jeep Cherokee engine stall in motion. So, I have to take the car back and drive it until it happens again.

- Garden Grove, CA, USA

problem #23

Sep 122018

Cherokee

  • 8,900 miles
Vehicle stalls while in motion-hundreds of complaints about the same problem on internet. Jeep literally just shuts off- all 2019 Jeep latitudes. Battery light goes on very dangerous in traffic.

- New City, NY, USA

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