10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

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« Read the previous 20 complaints

problem #22

Aug 292018

Cherokee

  • 1,009 miles
While driving, on a residential street, the engine shut down for no apparent reason. I had to put it in park and restart the car. I was lucky it did not happen on the interstate, it would have caused a serious accident. I have since read that other Jeep Cherokee drivers have had the same experience, some 3 incidents. I do not want to experience this 3 times. Yesterday I traded cars, bought a different one. I'm 77 years old and I'm too scared to take a chance on a car that does that.

- Mount Juliet, TN, USA

problem #21

Aug 112018

Cherokee

  • 650 miles
Check engine, service throttle messages come on loss of throttle when driving city speeds

- Painesville, OH, USA

problem #20

Sep 052018

Cherokee

  • 1,500 miles
Vehicle battery died while driving. Has happened 3 times. Happens at low speeds. Power steering is turned off and you must turn car off and turn back on. Very danergous because you can't turn your steering wheel when it is dying so easily could be hit.

- Hurricane, WV, USA

problem #19

Sep 042018

Cherokee 4-cyl

  • 585 miles
I was stopped at a red light, waiting to turn right as I yielded to other traffic. I was slowly moving forward when my battery light flashed and my car stalled out and started rolling backward. I was in a lot of traffic, so I had to put my flashers on. A man offered to push me to the side of the road. I had already turned off my car, but decided to try turning it back on. It restarted fine; and started driving again. This could have been extremely dangerous if I had been driving at any higher of a speed. I only have 585 miles on this vehicle. I have read other people having the same exact issues and have taken them to dealerships with no solution.

- Jonesboro, AR, USA

problem #18

Sep 042018

Cherokee

  • 1,200 miles
Vehicle stalls without warning while driving at speed. This was extremely dangerous when it occurred on the highway. It has happened numerous times and was towed to the dealer for repair. Warning lights for check engine, service electronic throttle control, service start/stop system, service electronic stability control, and 4WD system temporarily unavailable light up.

- Long Grove, IL, USA

problem #17

Sep 042018

Cherokee 4-cyl

  • 1,000 miles
The car stalled and came to a complete stop while in motion and making a left hand turn on a two-way street. Was unable to start the car back up. After 5 minutes of trying, car started again.

- North Tonawanda, NY, USA

problem #16

Jun 152018

Cherokee 4-cyl

  • 3,000 miles
The contact owns a 2019 Jeep Cherokee. While driving at various low speeds, the engine seized intermittently. The vehicle was taken to lenoir city Chrysler Dodge Jeep Ram (1206 E broadway St, lenoir city, tn 37772, 865-321-8418) to be diagnosed, but the failure could not be duplicated. The manufacturer was notified and stated if the dealer could not find a failure, then they could not assist. The failure mileage was approximately 3,000. Consumer stated oil level was verified full by service tech and consumer, Jeep has 3200 miles now is still full of the factory oil and has never any added or been changed. Updated 10/10/18

- Lenoir City, TN, USA

problem #15

Aug 302018

Cherokee 4-cyl

  • 350 miles
I was in motion approaching a right turn and the vehicle died on me without any warning, in the middle of traffic. After putting the car in park, it took 5 tries to get the engine to turn over. That was a horrifying experience and the dealer claims to know nothing.\ consumer stated vehicle stalled all of the dash lights came on. Updated 10/2/18

- Little Rock, AR, USA

problem #14

Aug 222018

Cherokee 4-cyl

  • 2,900 miles
My 2019 Jeep Cherokee's engine has stalled 3 times prior to reaching 3000 miles. In each case, I was traveling at a low speed going up a slight incline. There was no warning, and only the orange battery indicator light showed on the display. The first time the Cherokee's engine died, it started once the car was placed in park and the ignition button was pushed. The second time the Cherokee's engine restarted once the car was placed in park and the ignition button was pushed. It ran a few seconds, the engine died again, and when placed in park and the ignition button was pushed, the engine hesitated and sounded like it did not want to start. The engine finally restarted. When I returned the car to the dealership, the service staff said that no service code was generated and that they were unable to recreate the problem. The staff also seemed unaware of any manufacturer's defect with the 2019 Jeep Cherokee's engine. I find this disturbing since I have read several posts online from owners of 2019 Jeep Cherokee stating exactly the same problem. Is Jeep really this unconcerned about the safety of its customers? Jeep needs to do something immediately before a fatal accident is caused from this defect in their product.

- Greenville, KY, USA

problem #13

Aug 312018

Cherokee

  • 10,000 miles
Vehicle is shutting off while driving, causing loss of steering and everything else in the vehicle. This has happened twice. Once at 30mph, and at 50 mph. Luckily I did not wreck or hit someone. This vehicle isn't safe to drive. Someone is going to be killed if this is not fixed. This seems to be related to a recent recall by fca affecting other 2019 Jeep Cherokee models. That states: The power train control module may fail and the customer will experience a no start, a start and immediate stall condition, or engine stall while driving.

- Berea, KY, USA

problem #12

Aug 272018

Cherokee

  • 3,500 miles
The car stalls while driving for no apparent reason. The engine turns off and there is no power on the dashboard. This will happen regardless of oil levels, even though the car has always had the proper oil level. It takes about 5 minutes to turn on again when you are in the middle of the street/freeway with traffic behind. The dealership was unable to find a problem, but it keeps happening on a daily basis.

- Covina, CA, USA

problem #11

Aug 132018

Cherokee

  • 1,647 miles
I ready took my car 3 times to Chrysler dealer, the issue is while I was driving the car shut off 5 times on the last 3 weeks, the dealer told me they cannot duplicate the fault so I need to keep driving like that, but what about if this happens on the freeway I will crash. I feel unsafe and the dealer don't want to do anything because they cannot duplicate the fault and is not a check engine light, and I ask what about if something happens to me or my family and they respond with Chrysler will cover everything.

- Lakewood, WA, USA

problem #10

Aug 252018

Cherokee 4-cyl

  • 3,500 miles
Vehicle will randomly shut off while driving. There is no set of circumstances that this occurs. It has been to the dealership 4 times for this issue.

- Bristol, CT, USA

problem #9

Aug 212018

Cherokee

  • 3,456 miles
The auto start/stop feature kicks in as normal, however the car does not start back after doing so. This does not happen every time but happens often enough to cause issues, like in traffic, and on slops. The brakes lock up, and I have more than once started rolling backwards. All gears flash on the display, and I must cycle the key to fix the issue. Possibly related to the underlying issue, but not the start/stop feature, if the car is in neutral for any period of time, such as when being pulled through a car wash, the exact same thing happens. When I try to shift back into drive to pull out of the car wash, the D flashes on the display, nothing happens, no matter how much time I spend trying to get it to register, which honestly isn't much, I have to get out of the car wash quickly, nothing happens. I'm left once again having to cycle the key and restart the vehicle. Every single time after the issue happens when the vehicle has been in neutral, the start stop issue occurs on the first instance of it being engaged. The dealership doesn't seem to care, wouldn't even take a copy of my video, and are putting so many miles on my brand new vehicle to "replicate" the issue. This has been happening since early July, and Jeep nor Chrysler seems to have any answers as they've "never seen this before".

- Lexington, KY, USA

problem #8

Aug 152018

Cherokee

  • 355 miles
The contact owns a 2019 Jeep Cherokee. While driving 35 mph, the contact heard a chime and the vehicle slowed down and shut off in the left lane. The battery indicator flashed and start up instructions appeared on the instrument panel. The vehicle restarted after the second attempt and was driven to autonation Chrysler Dodge Jeep Ram (2201 victory drive, columbus, ga 31901, (855) 616-5890) for diagnostic testing, but no failures were found. The manufacturer was contacted and provided a case number, but there was no indication of what caused the failure. No repairs were performed. The failure mileage was 355.

- Cataula, GA, USA

problem #7

Jun 012018

Cherokee 4-cyl

  • 1,000 miles
The contact owns a 2019 Jeep Cherokee. While driving various speeds, the vehicle suddenly lost power and stalled. The vehicle was taken to the local dealer (krebs Chrysler/Jeep, 100 krebs dr., gibsonia, pa), but no failure was found. The manufacturer was not notified of the failure. The failure mileage was 1,000.

- Canonsburg, PA, USA

problem #6

Aug 062018

Cherokee

  • 1,500 miles
In the las 3 weeks the Jeep 2019 Cherokee latitude plus when I was driving shut off while I was 5 miles per hours this is not safe at all, I took it to the dealer and they said is anything wrong with the car, but I am scare to drive the brand new car on the freeway, right now the car is again at the dealer

- Lakewood, WA, USA

problem #5

Aug 042018

Cherokee 4-cyl

  • 5,200 miles
Three times while driving, then making a 90 degree turn, my car has stalled out. The only light that comes on is the battery light, and a message on the dash that says something like "car is not in park". each time this has happened I have had to pull quickly to the side of the road, put the car in park and restart the car. There is never any warning light that the car is about to stall; the only light that comes on is the battery light, and that is after the car has stalled. I've taken it to the Jeep dealer and they told me that the oil was low and it is actually a safety feature that the car will stall when the oil is low. My car is new, it only has 5200 miles on it. The oil should not be low. Furthermore, I do not consider it a safety issue that the car stalls while driving, without any warning that the car is about to stall.

- Hoover, AL, USA

problem #4

Aug 122018

Cherokee

  • 1,600 miles
Purchased 2019 Jeep Cherokee latitude 4X4 2.4L engine on May 12th. Only have 1,700 miles and it has stalled on me on three occasions not due to the ess. June 2018: -1st: While entering the freeway during rush hour it stalled, causing me to coast to a stop on the side, put it in park, and restart it. Almost caused an accident. Two weeks later: -2nd: Coasting to a stop sign, stalled, coasted to stop, put in park, restarted. August 2018: Today: Coasted to stop sign, stalled, restarted. It has been to the dealer twice already since I purchased in may, they cannot figure it out and I'm not alone, please see this article: Https://www.cargurus.com/cars/discussion-T77882_ds917392 this is a huge safety concern as I'm nervous it will happen while on freeway, all three times the battery light came on as well as the charging icon. Dealer has no idea what is causing this and I'm paying $457 for a brand new vehicle that is unsafe.

- Roseville, CA, USA

problem #3

Aug 092018

Cherokee

  • 4,200 miles
While driving a vehicle with only 4200 miles on it, the Jeep staled without warning. Jeep restarted and was driven. When I called the local dealership, I was informed to check my oil level - that it would be low and to refill. I asked how they know this and the dealership's service center informed me that this is a "known issue" with the 2.4 liter engine and is "common". I checked my oil, sure enough, it was low - I would say two (2) quarts low (in a 5 quart system). No "check engine light", no "service issue announcement" from Jeep - no warning at all for a "known issue". this is inexcusable! oil temp was never above haft way, I still have 30% on the oil change meter. I owned a 2014 Jeep Cherokee and never had an issue with a 2.4L engine. Can't wait to see what Jeep is going to do for all the Jeep Cherokee owners that this "know issue" is going to affect.

- Pittsburgh, PA, USA

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