Stalls and loss of control of vehicle

- Lavonia, GA, USA

Vehicle turned off on highway while in drive. Would not start again after this happened and was only five years old. This created a significant safety risk of the veg I leg stopping on the highway. Due to this insurance would not cover, and vehicle was returned to bank. Was assessed at a dealership stating potentially could be repaired costing more than the value of vehicle. We became aware of a pending recall of the following issue that describes what occurred. -??The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.-??

- Attleboro, MA, USA

In the past two weeks, my car has stalled three times, all occurring approximately 5-10 minutes after starting my drive. Everything works fine until I apply the brakes, at which point the car immediately stalls while in traffic. Fortunately, each time, I was able to turn on my hazard lights, pull over to the side of the road, and restart the car-?"though it took some effort. Each incident also happened when my automatic start-stop system was turned off. These stalling incidents seem similar to a recall issue from 2020, where a computer system update was required. However, in 2020, I was unable to restart the car without a jump after it stalled. There have been no warning lights on the dashboard, and the car has not yet been independently reviewed by a dealer.

- Richmond, VA, USA

I was driving approximately 30 mph on an exit ramp and as I pressed the gas to accelerate when I got below speed, the drive power completely ceased, started making a noise that I have never heard, almost like a baseball card in a bicycle wheel. The screen flashed a 4WD alert, and then shut off / went completely black. I could not accelerate, I could not turn the wheel at all as it locked up, and once the car finally stopped, I had to keep the break pressed because it would not shift into park. it wouldn't move forward but i was afraid if i let my foot off, it would randomly start again. A truck behind me nearly crashed into the back of my car which would have killed me. I quickly had to pull off to the right in the shoulder as my car came to a dead stop. My car was towed by AAA and brought to the nearest mechanic, as that is the only way they will tow a car. I was told the engine is shot. I have 40,000 miles on my 2019 car. this is completely unacceptable. I know there is a recall for EXACTLY what happened to my car on THE SAME YEAR AND MODEL CAR, but apparently my VIN is not included in the recall. I'm out $13,000 that I owe on this car now and have no options at all financially.

- Averill Park, NY, USA

The vehicle is shutting down while driving. Full power down. I have replaced the battery and taken it to Jeep. They have reset and ran multiple diagnostics. The car shows nothing wrong. Each time I call MOPAR about the PTU recall which is causing from 2017-2019 Jeeps to shutdown they say my VIN isn-??t listed so they are unable to cover it under the recall. My car is doing exactly what the recall is describing.

- Pompano Beach , FL, USA

My car have been having an issue with starting so I changed the battery and a couple of days later my car would not start. And this has been since December 26 2024. And my car haven't started since. Everytime I had to hit the brake a message would come up saying to check the electrical stability thing.

- Burlington, NC, USA

While driving vehicle it suddenly began shaking uncontrollably and then lost power. Very easily could have lost control and been involved in a collision with another vehicle or lost control and go off of roadway. After having vehicle towed to repair shop it was diagnosed with a premature detonation causing the pistons and valves to become damaged beyond repair.

- Willard, OH, USA

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was smoke entering the cabin of the vehicle through the vents from the engine. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that there were metal shavings inside the transmission fluid. The vehicle was not repaired. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the issue, offered to assist with a rental vehicle, and opened a case. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

- Marysville, WA, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that while reversing out of the driveway, the transmission went into neutral, and the check engine, traction control, and parking brake warning lights were illuminated. The contact proceeded to switch from all-wheel drive to auto and the vehicle shifted into reverse. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that the failure was attributed to an incorrect gear ratio and that the vehicle could not be repaired because the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 55,000.

- High Bridge, WI, USA

4×4 temporary unavailable service required. Light has been on since I bought it on November told dealer, and this is connected to my stability control andy rear all over road it acts like it wants to stall and I already went on to ditch 4 days ago due to ice and snow and not being Able control car fully

- Pioneer , OH, USA

Manufacturers spark plug broke off into engine and destroyed my engine. Vehicle only had 76,000 miles on it. When I ordered a new engine from Jeep there was a wait of 10 weeks with about 20+ people in front of me. I sent the spark plug to Jeep and they will not return it. I do have pictures on my phone. There-??s still 20+ people waiting on an engine. This seems to be a massive problem with the vehicle costing people thousands. It should be investigated at the very least.

- Otsego, MN, USA

In December I started noticing that I would have to pump the accelerator to get the vehicle to go but was fine once it was going. On December 10th while driving and stopped at a red light the truck cut off, I quickly turned on the flasher and tried to restart the truck. This happened every time I stopped. At that time the check engine light came on. After pumping the gas again I got it started. This happened 5 times by time I got home. I contacted a friend who is a mechanic and he informed me that I needed to get it to a shop. I did not drive it for 3 days, but upon driving it to put gas in it, I noticed that again I had to pump the gas pedal to get it going. When I reached a stop sign it cut off again. I called road side assistance through my insurance company and they were able to get it started. After pumping the gas again I was able to drive it to the gas station, where it would not start after that. Because of the time of night I had the truck towed to my house. Afterwards I it towed to a repair shop where I have been informed that a new engine is required. The truck only has 110,000 miles on it. I have had to replace the battery twice already. I feel it should be included in the recall as the issue stated for the recall is the problem and could have caused an accident when it shut off in the middle of the road during rush hour traffic.

- Hollywood, MD, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was parked, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated, and unknown messages were displayed. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 127,022.

- Des Moines, IA, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the failure persisted, and the vehicle was unable to accelerate above 15 MPH. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Power Transfer Unit. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 130,000.

- Delavan, WI, USA

On a regular basis (AT LEAST 1 x daily) I will be driving my 2019 Jeep Cherokee, and when I stop at a light, stop sign, parking spot, or the start/stop component turns off the engine, the power to my vehicle completely fails. The vehicle will turn off completely. The dash panel, radio, everything will completely turn off. This has caused me to be stuck in the middle of the street, and it also has happened in the parking garage of my job, causing me to hit the wall next to a parking spot. There are no warning lights when this happens, there is no check engine light that come on after. I have taken it to a mechanic and since there is no check engine light on the dash panel, the OBD is not able to pull up any codes. Due to this issue, I have disabled the start/stop component on my Jeep to see if it helps the issue, but it does not seem to help

- Reno, NV, USA

The contact owns a 2019 Jeep Cherokee. The contact stated that while depressing the accelerator pedal, the vehicle hesitated before surging forward and accelerating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the power transfer unit had failed. The power transfer unit was replaced. The contact stated that after the vehicle was repaired, the contact learned online that there was a recall related to the failure under NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 62,000.

- Bridgewater, NJ, USA

When I am at a stop like a stop sign or light the engine will sometimes stall not allowing me to drive. It won-??t go which is extremely dangerous. The car will have lights come on about airbags or it-??ll be passenger seat belt when I don-??t even have a passenger in the car. The brakes have locked up on me when coming to a stop the brakes have gone rock solid allowing no movement and I-??ve almost hit other cars due to it locking up and not stopping. You would have thought someone out a rock under my brake. All of this has happened multiple time.

- Smyrna , GA, USA

The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 35 MPH, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact stated that after stopping and restarting the vehicle, the failure self-corrected. The contact stated that while operating the vehicle, the check engine warning light and 4WD message was intermittently displayed. The vehicle was taken to the local dealer who diagnosed that the power transfer unit was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contact was informed of NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 70,000.

- Brunswick, ME, USA

During acceleration to pass another vehicle, my engine had lost all power and acceleration and I had to make a split decision to brake and maneuver my vehicle back into my lane behind multiple vehicles who were behind me before I attempted to pass. Had there have been oncoming traffic within that mentally unaccounted time that I was in the opposite lane, I could have been in a very large deadly accident. Cylinder 1 and 2 are testing at 0 compression, Oil is leaking into the turbo and out of the exhaust. I have had regular oil changes and a tune up with the mentioning of a low power and jolting issue during acceleration and the dealership did not look into my concerns other than their simple findings of one burnt spark plug, I had all 4 replaced at that appointment, the engine is broken about 6 months later.

- Cheboygan, MI, USA

When I put my car in park it began to smell as if something was burning. Within a few days, my car began leaking oil. I brought it to my mechanic, who let me know that my oil cooler was leaking. He let me know that this is a very common issue with Jeeps and Jeep is very well aware of it. He let me know that the oil cooler that Jeep uses is known to be faulty. I had it fixed by my local mechanic. There were no lights on in the Jeep and absolutely no notification that there was an issue. The oil life stated it was at 89%, which coincided with when I had my oil changed last. This issue went completely unnoticed by my car with NO alert to the driver. Had I not noticed the smell or recognized that my car was leaking, this could have been VERY bad. Jeep knows there is an issue and refuses to address it. I called the dealership and they denied that there was any issue with the part and even suggested that my local shop that changes my oil was responsible. A quick internet search will show you that this IS a huge issue with Jeeps and way too many people have had to pay out of their own pocket to fix an issue that Jeep knows they have with their faulty oil cooler.

- Lynn, MA, USA