10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2019 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #362

Oct 302024

Cherokee

  • miles
Stalling while driving slow. Stalled in traffic. Had to pushed off the road. Started running after a few minutes. Stalled 2 more times while i was leaving home. Would not start again for a few days each time. Alot of sensors are flashing. Has not been looked at by any dealership. Engine shuts down while driving

- La Luz, NM, USA

problem #361

Oct 072024

Cherokee

  • miles
I was driving in city traffic and when I tried to accelerate, the Jeep would not increase in speed. It caught per se and nothing happened. Then, the Jeep started downshifting very hard upon slowing. When we went to the dealer and spoke with the technician, he immediately said that the computer needed updating. He said he's been seeing this a lot in these models. Sure enough, $300 dollars later and an upgraded computer, it is driving fine. I want to add that the dealer and service department was great, I just think this problem is somehow on Jeep's end.

- Norris City, IL, USA

problem #360

Aug 152024

Cherokee

  • 163,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was parked and driving occasionally, the check engine warning light was illuminated. The vehicle was driven to an independent mechanic to be diagnosed and it was determined that the torque converter clutch needed to be updated. The contact stated that the fuel gauge was low. The manufacturer was notified of the failure. The approximate failure mileage was 163,000.

- San Angelo, TX, USA

problem #359

Oct 182024

Cherokee

  • miles
Engine off, lost power steering and brakes. Gave me an error on the dash something about not being able to shift. Have 2 kids

- San Antonio , TX, USA

problem #358

Aug 172024

Cherokee

  • miles
Cylindar number 4 was damaged by spark plug breaking. Causing loss of power and loss of use of vehcile. Book says to replace at 100000 miles it was at 81000 Loss of power going through mountain passes a short distance in front of other vechiles they were able to go around. YEs confirmed by two auto techs both say its a known issue with this vechile Third Party Warrenty company confirmed issues denied claim as they cover the engine but not the part that broke the engine Lights came on as it happened.

- Kimberly, ID, USA

problem #357

Jun 182021

Cherokee

  • miles
My family and I drove from San Antonio, TX to El Paso, TX on [XXX]. In the car were 4 passengers, including a 11 month old child. At the start of the drive, a warning message that read "4WD overheated. Temporarily unavailable" was seen. The alert showed 1 time and upon a quick search online, was seemingly insignificant. It never showed up again during the drive. We did leave around 4pm so the sun was out and hot, we believed it to be a temporary warning that would not affect our drive as we did not need 4WD during the drive. The jeep did not have a lot of miles on it and was only serviced at the dealership at appropriate windows as recommended by professionals. Once we reached El Paso, a strong smell occurred. Followed shortly by fire and flames coming from the front area, under the hood, near the engine. We pulled off to the side of the road while the flames grew bigger. The infant and all 4 adults were able to exit the vehicle timely but the fire was very large. Many onlookers stopped to check on our welfare. There was an investigation done but all that was said was that there was in fact a fire, and it did in fact start near the front of the vehicle by the engine. Chrysler said they could not determine anything further as there was damage from the fire. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- San Antonio, TX, USA

problem #356

Aug 262024

Cherokee

  • miles
I have complained about my 2019 jeep latitude + from the first oil change I have to add 2-3 quarts of oil between oil changes. Jeep dies out in the middle of the road. And will not shift our start had to call dealership while almost being hit by several vehicles to find out I had to put the key fob by the start button and had the battery changed. Already complained customer service. I cant get nothing done with this jeep. It is a death.hazard please do something about this before someone is killed or injured. I have owned 3 jeeps and loved them all. But this one is a Lemon. Please help

- Rayne, LA, USA

problem #355

Aug 062024

Cherokee

  • miles
While coming to a stop the vehicle just died while in traffic. Managed to get to an auto zone and the code was p018c fuel pressure sensor B circuit low. The stop/start feauture also just randomly stops working. Jeep has no answer to this. The vehicle dying while in traffic could be deadly.

- Park City, KS, USA

problem #354

Sep 172021

Cherokee

  • miles
We have had numerous incidents with our vehicle starting at about 20,000 miles and still happening at 39,000 miles. While driving all of the lights come on, on the dashboard while at the same time the car loses power - losing brakes and power steering. Most recently, the car locked itself after closing the door, the radio has completely turned off to a black screen, eventually restarts itself. While stopped at a red light, it felt like I got rear ended, a bang sound and the car jerked forward. We have only had Jeep dealerships work on the car. The PCM has been replaced, as well as the alternator. They did find a small wire that was rubbing and repaired that as well, However, the problem still persists. This is a major safety issue, I feel this car should not be on the road, we are lucky that no one has been hurt at this point. The last time this happened my husband was making a left turn at an intersection and was very close to being in a serious accident. It is currently in the dealership (for the 5th time).

- Long Beach, NY, USA

problem #353

Jul 262024

Cherokee

  • miles
Engine started running rough, MIL light came on and flashing after 10 minutes of highway driving. Found code P0300 for random misfire, monitors cylinder misfire with scan tool and found cylinders 1 and 2 misfiring. Tested coils, checked spark plugs and tested fuel injectors, no issues found. Performed compression test and found cylinders 1 and 2 with 8-15psi. 3rd and 4th cylinders at 160 psi. Engine teardown needed, used engine prices are high hinting this is happening often. Vehicle had 73,389 miles and been maintained well.

- Haverhill , MA, USA

problem #352

Jun 062024

Cherokee

  • miles
while driving the car at 40 mph it just quit running! engine completely out causing driver to swerve. Vehicle behind had to swerve around to avoid collision. There was no accident and nobody was injured but a close call! Two different shops (one being the certified Jeep/Chrysler mechanic) confirmed total engine faulure! The first shop told me that the turbo fatally failed and sent metal shrapnel through the air intake ports and scored and scratched the inside of the cylinder walls. Then oil passed through the motor and through the entire exhaust system ruining the catalytic converter and all sensors in the motor and exhaust system. There were no warning lamps or warnings of any kind. The car is less than 5 years old and has approx 76,000 miles. Cost to repair: $17,260

- Erie, PA, USA

problem #351

Jul 042024

Cherokee

  • 80,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The START/STOP System warning light was illuminated. The contact parked and restarted the vehicle to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

- Corpus Christi, TX, USA

problem #350

Apr 142024

Cherokee

  • miles
The engine shut down on the highway going 70 mph. There were no warning signs or lights. The dealership confirmed that it was a defect in the engine. The car only has 59000 miles.on it and 6 weeks out of warranty. We put a claim into Chrysler and they approved, it's been 3 months since this happened. I am currently still waiting to get my car back. As of this week, the dealership is currently replacing the engine.

- Columbia Station, OH, USA

problem #349

Jun 282024

Cherokee

  • miles
1. Component/system failed: PTU 2. My vehicle completely shut off and became disabled while driving - this put my safety and the safety of others at risk. 3. The problem was confirmed at the dealership. 4. The vehicle has been inspected by certified mechanics at the dealership. 5. There were no prior warning lights or signs/symptoms of the problem before failure.

- Denver, CO, USA

problem #348

Jun 192024

Cherokee

  • miles
PCM fails intermittently. Dealership is replacing it and has the defective one. Safety is definitely an issue because the vehicle stalls without adequate time to pull off of the road. Unable to move it off the road because it does not engage the transmission. Dealer has been able to replicate and confirmed the problem. Component has not been inspected by anyone other than the mechanic at the dealership. Several warning lights go off just as the problem occurs but not in time to get out of unsafe situations. Recall #18V524000 on 8/8/2018 covers the problem I am experiencing but my vehicle is not in the VIN series covered by the recall. I strongly believe the series my car belongs to should be included. This is a safety issue.

- Edwardsville, IL, USA

problem #347

Jun 072024

Cherokee

  • miles
The car turned off and the battery light came on. The engine then was out of oil and all the engine oil burned up prior to the oil change light coming on or signaling that the car was out of oil.

- Stanhope, NJ, USA

problem #346

May 212024

Cherokee

  • miles
Engine broke on 2019 jeep Cherokee limited with only 90,000 miles after the intake broke at 50,000

- Burlington, WI, USA

problem #345

May 202024

Cherokee

  • miles
08/31/2023 my car was overheating and making a gurgling sound. I took it to a shop 9/1/2023, got it inspected and it was the heater hose. It got fixed. Now 8 months later this month 5/20/2024 my Jeep is having same issues with the car overheating. This is really risky for me especially when I take my daughter and nieces to school. I use my car to get to work. It is currently getting inspected again. I'm concern if this is a problem with the coolant system in all" I got this Jeep used at a dealership 10/2022. I have been googling what can I do, if there is a possibility that it has a recall" I came across this website. If someone can help me please. Thank you!

- Pittsburg, CA, USA

problem #344

Dec 312018

Cherokee

  • 3,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle had experienced excessive oil consumption. The vehicle was taken to the dealer, where an oil consumption test was performed. The dealer determined that the engine needed to be replaced and related the failure to Chrysler Campaign Number: W80. The vehicle was repaired under Chrysler Campaign Number: W80. The manufacturer was notified of the failure. The failure mileage was approximately 3,000.

- Portland, ME, USA

problem #343

Mar 312024

Cherokee

  • miles
On multiple separate occasions, the engine and transmission have failed catastrophically leaving the vehicle without power and unable to perform emergency maneuvers. After only months of owning the vehicle, the engine block cracked and was misdiagnosed by dealer 2 times. I was forced to drive the faulty and dangerous vehicle 1.5hrs back to the dealer on a busy interstate and vehicle was improperly repaired with very little actual diagnosis. AUL warranty covered engine replacement and I was unable to drive the vehicle for up to 4 months as a result. I finally got my vehicle back and drove it for approximately 4 months, and now the PTU has failed totally, causing me to lose control while cornering due to loss of power to the wheels, transmission began to grind badly and the vehicle rolled freely for a long distance before stopping via brake pedal. I was then stranded on a very remote gravel road for hours in the middle of the night waiting for assistance and unable to call for help or drive the vehicle. Dealer states PTU failed and entire transmission and transfer case will be replaced under AUL warranty. No warning lamps were illuminated before, during, or after the malfunction despite the obviously failed PTU. Many other Jeep Cherokee KL 2019 owners have reported similar failures at as low as 60k miles. The cost of repair has nearly surpassed the price I paid for the vehicle. I have lost 2000+ paying car payments on a vehicle that is unsafe and unreliable. No recalls or service bulletins related to either issue have been made available. This model and year of vehicle is extremely dangerous and an overpriced ripoff as well.

- Eagle Grove , IA, USA

Read the next 20 complaints »