10.0
really awful- Crashes / Fires:
- 4 / 9
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14,321 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2019 Jeep Cherokee. The contact stated while stationary, the vehicle would stall. The contact stated no warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and repaired but continued to experience the same issue. The manufacturer was not informed of the failure. The failure mileage was approximately 75,000.
- Spencer, MA, USA
Unknown of what the issue is but since I bought my 2019 Jeep Cherokee latitude recently I've took it in for service multiple times paid out of pocket because when I slow down it shudders bad and stalls at time this is dangerous I was on the highway and it stalled dead right in the lane and a semi truck almost crashed into me. I took it to the dealership they first said my oil was 1 quart low which I didn't believe then they did a pcm update on another visit and problem is still there this almost gave me a heart attack I could have got killed! Either reimburse me for the problems or investigate what this could be.
- Parma, OH, USA
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the -??Throttle/Pedal Position Sensor/Switch -??A-?? Circuit High Input-??. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.
- Mooresville , NC, USA
Aug 29,2019 I purchased a 2019 Jeep Cherokee Latitude new from Town Chrysler Jeep of Wenatchee WA. Shortly after I had several issues with the vehicle. My main concern is at times we are not able to accelerate when needed w/no warning. I brought the vehicle in to the dealership. I was told no codes were stored and sent away. This has happened to my family and I several times almost causing us to get into collisions. The last incident occurred May 5th, 2021 again not able to accelerate when I needed. We have jeopardized our safety as well as the publics too many times. I again took the vehicle into the dealership and demanded them to figure out the issue again, as we are not safe driving it. The General manager Clayton was in contact with the Chrysler Corporation and the star technician. Clayton requested buy back of the vehicle. They declined his request so I filed a case #, I again stated my concerns for safety which now brings us to day 77 and the vehicle still sits at the dealership. They only drove it 46 miles, when I was told it was being driven daily. Unacceptable, I told the dealership as well as my case worker that at times I could go 2 months w/out incident, there is no warning what so ever, and only driving the vehicle 1.67 miles per day is not taking this malfunction seriously. This is not going be enough driving to "duplicate" the issue. Unfortunately I ended up leaving the vehicle on the lot and purchasing a different one as we have a surgery coming up on July 30th and needed my focus to be on family. I still have concern for public safety if this vehicle is resold. I expressed this many times to Corporate as well the dealership. I no longer own the the vehicle I took the loss for safety but I feel the need to continue to express my concerns. I also want to add how poorly I was treated by Corporate which was completely unnecessary. Thank you for your time !
- East Wenatchee , WA, USA
On hot days/days when A/C is running, the car will fully shut off when stopping at a stop light when the auto-off functionality is on (which is by default -??on-?? with every ignition cycle). The lights go out, the dashboard computer and instrument panel go dark and then the car does a hard reignition. From time to time the the car will not turn back on automatically giving an error to the effect of -??power On/Off required.-?? In this instance the vehicle must be shifted to park to be able to reignite the engine chambers and then the vehicle must be put back in drive - taking ~30 seconds and causing traffic snarls - endangering fellow travelers and those in the vehicle.
- Washington , DC, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.
- Jamaica,, NY, USA
Our Jeep Cherokee caught fire spontaneously on Friday night around 11:30pm. The fire started at the front of the passenger side of the vehicle. The fire started shortly after a warning message that read "4WD overheated. Temporarily unavailable." There were 3 adults and 1 infant in the vehicle that were put at risk during this incident. Not only due to the fire starting in the vehicle but being stranded on the side of a major highway for over an hour. EMT, Police, and Fire Department responded to the call. We are pending a review by insurance representatives and the manufacturer. The vehicle is available for inspection upon request.
- San Antonio, TX, USA
While driving my 2019 Jeep Cherokee with 18,261 miles suddenly the vehicle completely stop in the middle of the road.Lucky this happened on a side street not on a highway or a busy intersection that could have resulted in a injury or even a death.I was trying to step on the gas pedal but the vehicle would not move.I have noticed on my center console display was black nothing was display no radio or climate controls.On my front dashboard display had a warning of SERVICE TRANSMISSION RESTART IN PARK.The engine light was display also the battery, emergency parking brake, and the traction control was display.This event happen five times in two days. I have taken this vehicle to a Jeep Dealership and they are saying that the transmission needs to be replaced.I am saying to myself that this is a Jeep Cherokee with 18,261 miles on it. This type of vehicle should have a nationwide recall and the NHTSA should have a hard look at this situation and the consumer complaints on this vehicle. This type of vehicle should not be driven on a public road or even a highway. For a consumer driver this type of vehicle is unacceptable the vehicle is a death trap.
- Woburn , MA, USA
The contact owned a 2019 Jeep Cherokee. The contact stated after parking the vehicle near her residence, she saw fire coming from the front passenger-??s side of the vehicle. The contact stated that there was no warning light illuminated. The contact exited the vehicle with her dog before the fire caused an explosion and consumed the vehicle. The fire department extinguished the fire. A police report was filed. The contact was not injured nor sought medical attention. The vehicle was deemed a total loss by the insurance provider. The contact called and notified the local dealer of the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 28,000.
- Yonkers, NY, USA
While stopped @ traffic light or stop signs, when start to go car jumps when gas is applied. Has not been reported to anyone yet, no warning lights displayed. Has not caused accident as of yet. Electrical equipment has had problems since came off lot.@ times usb ports work @different times.it says to connect device every time even when it's plugged in already, I'm not sure if jumping is motor or transmission. I was told by dealership ( salesman) that the problem with USB problem was ok. I'm afraid it may cause safety issues in the future ( jerking engine).
- Tom Bean, TX, USA
Vehicle has stalled (completely shut down with no steering ability) while driving on 3 separate occasions. No warning lights of low oil or issue with vehicle. Burning through oil at 1 quart for every 800 miles (unheard of) for casual driving in normal conditions. Car will rev very high and not change gears smoothly. Hesitation on starting and hesitation and sputtering on normal acceleration. Many issues and have only had the vehicle for less than 3 months.
- Fort Mill, SC, USA
While driving my Jeep suddenly shut off. This happened twice, so I took it to Liberty Jeep in libertyville. I was told that they would need to do a PCM reprogram and that it will now burn 1 quart of oil per every 1000 miles and that I would need to keep an eye on it to continue to top of the oil so the Jeep doesn't shut down. This is not acceptable for a dealership to say. I am fearful of driving long distance on highways with this now and would like to get out of this lease. I have attempted to discuss with the dealership and I haven't had any luck. Owner or managers do not return any emails or phone call. This is very disturbing.
- Gurnee, IL, USA
While driving my Jeep will stall at a stop sign or turning. So stalls while stopped or moving. Put it in park, then eventually starts. Scary because as it is trying to start my flashers do not work. Have had everything checked and battery, alternator and engine show no codes or that they are ok.
- Sioux City, IA, USA
My car doesn't hold oil oil change and not even two weeks later my car is dying in the middle of the highway and I almost got killed by a car also are you going around to turn in my car dies because there's no oil even though I just got an oil change weeks prior but my car doesn't hold any oil and my car shuts up I almost got killed several times and he give me the runaround my car is brand new only year old and I spend 100S on oil but I'm scared for me and my child life!! when I'm turning in front of car how would you feel if your car shut off there a car coming I'm very angry and upset I'm paying for a car I don't feel safe
- Long Grove, IL, USA
Electronic stability control" light comes on and either the car fails to accelerate properly (even after turning car off and on) or the car shuts off and won't restart. When the car won't restart, you can't even put the car in nuetral to push it out of the way, but the radio and dashboard do light up - electronic stability control light is on. With the acceleration issue, if I'm on the freeway and need to accelerate to pass a car or move out of the way, I can't - it's way too slow. I have to just stay in the slow lane and be very careful. I've brought in to dealerships 4 times from Nov 2019 to March 2021. Once they just turned the car on and off and said it was fine because it reset itself. The next time, they replaced the battery. The next time they replaced a switch for the electronic stability, the next they said the battery terminals were loose and corroded.
- Ft Worth, TX, USA
Car stalls while driving. Has occurred well over a dozen times. While driving, there is suddenly no power in the engine. After several visits to dealership, it was decided that this is due to low oil levels. I was told to check oil at every fill up, something I have not had to do since 1979. At every oil change (not at dealership), I am told that my vehicle burns oil. As stated in a recall previously:'an engine stall while driving can cause a vehicle crash without prior warning). The danger also lies in the replacement of oil while car is in the middle of a road. We need a new engine.
- Marshfield, MA, USA
I bought my Jeep Cherokee latitude plus in May 2019. 6 months later the stop/go function stalled and the car turned off during a turn at the light. I almost gotten rear ended with my daughter in the back seat. Had to put it in park to get it to turn on again, mind you I am still in the intersection. The car turned on but continually did that at least twice a week. The is unsafe to drive, I do not know how it has 4 out of 5 stars. The car has a hard time starting. I have to try several times to turn it on. Until recently, it just won't turn on any longer. Battery is fine. The starter is not doing its job. I have to get it towed to the dealer about an hour away to get it looked at and fixed. Don't know if it can get fixed. I have read that other owners of this vehicle have had the same trouble and seems as though their car is always in trouble.
- Visalia, CA, USA
For the past 4 days, my vehicle stalls while driving without warning. It happens each time while decelerating, but still in motion. There are/were recalls on the exact year and engine models as my vehicle, but according to my VIN, mine is not included so I am filing a report. It is a 2019 2.4L and stalls when in motion.
- Franklin, KY, USA
My 2019 Jeep Cherokee with the 2.4L has repeatedly stalled while driving since purchasing 4 months ago. Upon doing research, I see there's been many recalls on similar vehicles with the same engine and year as mine, however mine is not covered. Considering my vehicle is also stalling while driving and decelerating, I am filing a complaint to broaden the recall to include more vins. On four separate occasions, my vehicle stalled while driving when slowing down but still in motion. It will not stay running for the past week when decelerating.
- Franklin, KY, USA
- San Antonio, TX, USA