10.0

really awful
Crashes / Fires:
4 / 9
Injuries / Deaths:
2 / 0
Average Mileage:
14,321 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #242

Jan 152021

Cherokee

  • 50,000 miles
The A/C does not work at all, the car is only 2 years old.

- Laplace, LA, USA

problem #241

Feb 012021

Cherokee

  • 40,000 miles
I drive a 2019 Jeep grand charokee latitude. I approached a stop light last month at a major intersetion and the engine shut off. The car behind me almost rearended me with my new born. Omg this car is not safe to drive if it just shuts off for no reason. Later this month the front suspension started making alot of noise. The car has 43000 miles. Observed the passanger side strut mount clip that keep the strut from seperating from wheel wheel loose. Strut failed and caused issues with drive train. Car is on blocks in my garage know awaiting struts and strut mounts. The Jeep used a very small plastic clip to secure the top part of the strut, so in my case when the strut failed, the clip came loose and almost seperated leaveing the top of strut un-attached to anything omg! this a hug safty issue. Why has NHTSA not investigated this poor design. A placstic clip to hold a strut that is supporting the front end of a vehicle!!.

- Mililani, HI, USA

problem #240

Jan 112021

Cherokee

  • 29,800 miles
This vehicle stalls out in traffic and stutters when started. Even when the autostart button is "on" the car hesitates and stalls from stop to go. I have almost been hit when trying to pull out from an intersection from a stop. The SUV smells of burning oils all the time. I set a service appt with the dealer to assess the stalling problem and burning oil smell. I was told that the stalling was from the "engine performance" and nothing could be done. As far as the burning oil smell, I was told the engine burns through 1 quart of oil per 1,000 miles and I will need to constantly check the oil. They cannot do anything about it, it is the way it is made. This is unacceptable and extremely dangerous! Jeep has not been very helpful.

- Covington, LA, USA

problem #239

Feb 082021

Cherokee

  • 41,000 miles
The engine light came on and it was said that it was the evaporator canister and that it had to be replaced.

- Shelby,Ms, MS, USA

problem #238

Feb 192021

Cherokee 4-cyl

  • 83,000 miles
Oil change and recall completed 3,000 miles ago for oil consumption issue. Drove 3,000 miles and stalled on roadway immediately following a right hand turn. During shutdown there was steering control loss. Pulled car off road and checked dipstick. Dipstick was dry. Added 2.5 quarts oil. This car still consumes approximately.75 quarts of oil per 1,000 miles. Will restart oil consumption test with Jeep dealer immediately. Consumer stated he would like the case closed, issue has been resolved.

- Merrill, IA, USA

problem #237

Feb 172021

Cherokee

  • 45,000 miles
We bought this car for my 17-year-old son from carfax. It seemed great for a few months, but the engine starting shutting off while he was driving the car on the busy roads of houston. When we put oil in the car, the engine shutoff stops, but it comes back within a month. It is very dangerous. He has had a number of close calls. Please help!

- Houston, TX, USA

problem #236

Feb 172021

Cherokee

  • 50,000 miles
6 months after I bought my 2019 Jeep Cherokee it stalled out of no where in the middle of an intersection and stalled after a couple minutes it started back up I took it in they said it was the battery but I doubt it cause it was 6 months old. Then it happened again and didn't want to start until the next day I took it in for service again and they said it was the oil being low I checked the oil myself and it was full and clean now it has happened to me a third time stalled on the free way with incoming traffic behind me and stall out of no where I do not feel safe in this vehicle no more! I think it has an engine electrical issue.

- Parma, OH, USA

problem #235

Feb 082021

Cherokee

  • 43,000 miles
Engine stalls out randomly on the highway and runs itself completely out of oil. Transmission lunges/jolts through gears.

- Hudson, FL, USA

problem #234

Feb 122021

Cherokee 6-cyl

  • 20,000 miles
Car shut off while driving on the freeway. Thankfully coasted to the side of the freeway with minimal use of the steering wheel. I put it in park and got it to start again. Then it occurred again a few minutes later after I had exited the freeway on a side street. Again put the car in park and then got it to restart again. Very dangerous. All of this with a baby in the backseat. The consumer stated the vehicle was service on 2/15/21 and the only defect found was a loose battery terminal.

- Gilbert, AZ, USA

problem #233

Dec 182020

Cherokee

  • 40,000 miles
Driving into a intersection on a stop light my car stops out of no were, can not get it started lights start turning on. Started to get panic cars behind be started honking. Finally got it to start.

- Chula Vista, CA, USA

problem #232

Feb 062021

Cherokee

  • 38,000 miles
Backed into driveway, vehicle started smoking then I saw flames resulting in my whole front emd going up in flames. No work done no problems ornindication of this prior to this happening. Fire dept had to come and put out fire

- Roseville, MI, USA

problem #231

Feb 052021

Cherokee

  • 48,222 miles
After leaving my vehicle at the dealership over night and being told I just need to make sure I come back in 300 miles to run another test so they can check the levels of the oil, I expressed my concerns with the service advisor about fearing for the safety of myself, my aging mother, children, unborn grandchild, and her father ; service advisor assured me once I drove vehicle my fears will all be at ease because it was already test driven and was "good to go safely" I recluctantly agreed and when got in my car it did not start and on the 3rd time it struggled to get on and sounded louder than I have ever heard it -I went back into the service dept and refused to take it like that

- Mcallen, TX, USA

problem #230

Feb 042021

Cherokee

  • 48,200 miles
Jan (2X) & 3X the frst week in Feb. Expressed concerns because I've been told on numerous different occasions that it was good to go& once I drive it I would feel so confident, because he already took it for a drive. But I needed to bring back oil change in about 300 miles and then they'll do another test to see if that is another recall issue. I purchased a brand new vehicle with 29 miles from your dealership because I do not have the time to be worried about vehicle issues especially since my both my daughters are learning to drive in this vehicle. My 15 year old pregnant daughter drives this vehicle more than I do because I'm at the office and she runs my errands and I do not feel comfortable even allowing them to be a passenger let allow drive it to and from their practices when I have to work. Well, I was reassured again just to bring it in when it needs an oil change (300 miles away) in motion recall id#: 286936

- Mcallen, TX, USA

problem #229

Sep 272020

Cherokee

  • 30,000 miles
While idol at light dove & 29th St mcallen Texas vehicle turned off and stalled (recall id#286936) in heavy construction on intersection increased the unsafe condition for my passengers (all children) then started I drove across the intersection- mid drive steer wheel locked lights blinkining vehicle engine shut down while driving vehicle called dealership said to bring it in there were a lot of recalls on about this or I needed an oil change. That day I was diagnosed with singles and ended up spending the next 2 weeks at home. All of these appear to be recall and created unsafe conditions not only for myself, my children, and their teammates (my other passengers) but for other drivers in heavy traffic and children riding their bikes I had to honk to catch their attention and put on my hazards lights so the vehicles behind me would notice I was stalled again on dove and 29th St thourghout all this time I kept getting calls to purchase extended warranty never rec'd call or text about recall until Feb. 1st, 2021that was the first time I rec'd notification in writing via text about recall

- Mcallen, TX, USA

problem #228

Dec 122020

Cherokee

  • 42,000 miles
Fast forward to Nov or Dec of 2020- my vehicle did the same thing, completely shut down while I was driving on the expressway. On I35 going about 65-70 mph. Again, I called the dealership was told it sounded like a maintenance problem.. a few weeks later, my teenage daughter was driving to pick up her sister at practice she called me terrified because the vehicle shut down mid drive and while she was at traffic light I showed the service tech the video of the vehicle doing this& he told me that I no longer had warranty-it was going to cost me $150 just for the diagnostics. I left my vehicle there for 3 days, in those 3 days I got salesman calls asking to trade it in and no calls from service notifying what was being done to my car. Then get a call from service saying it was going to cost $400 to fix and I no was paying for another financial mess with another veh; rec'd call from ser. Empl. Nothing wrong with veh- mistaken my car's P/K with auto just need to put my auto backthis is extermly unsafe because I have been teaching my daughters how to drive they wouldnt know how to respond

- Mcallen, TX, USA

problem #227

Jan 282021

Cherokee

  • 33,300 miles
My 2019 Jeep Cherokee shutdown while driving, on a city street, causing me great panic, which could have been a serious accident, I wasn't able to get off the road. Took 3 trys to get it started agin.I called dealer, took it right over, mechanic said oil wasn't toughing dip stick. No warning lights of any kind came on, to let me know there was a problem, this is a major safety issue!, and needs to be fixed!

- Sayre, PA, USA

problem #226

Jan 292021

Cherokee

  • 48,949 miles
The vehicle was in motion on the interstate, 5 days after being brought in for inspection, and the engine completely died. 2.4L engine for this model must be recalled!

- Nashville, TN, USA

problem #225

Jun 012020

Cherokee

  • 52,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle stalled. Occasionally, the vehicle was restarted and resumed normal function. The contact stated that the at one point the traction control warning light illuminated. The failure recurred approximately 4-5 times. The contact took the vehicle to turnersville Jeep Chrysler Dodge Ram (3100 NJ-42, turnersville, NJ 08081, (856)316-7958) however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,000.

- Clayton, NJ, USA

problem #224

Jan 242021

Cherokee

  • 37,000 miles
Slowing to a stop light and vehicle stalled out losing all power. The vehicle has already had the recalls associated completed and had a recent oils change. The day after the recalls, the car stalled again before coming to a full stop. Twice it was on a highway, once in a driveway, once in an intersection coming off a bridge. Twice in motion others were at a stop. I lost count and the issue is inconsistent. Most recent 1/24/21

- Cape Coral, FL, USA

problem #223

Dec 012020

Cherokee

  • 36,000 miles
When coming to a stop light or to turn my vehicle shuts off and now as I was trying to leave the parking lot it completely shut off and would not start brake became hard to the point were the peddle didn't move and the engine light was flashing as well as the battery light. When entering the freeway and waiting to merge my vehicle shut off luckily I was able to start it back up again.

- Spring, TX, USA

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