10.0
really awful- Crashes / Fires:
- 4 / 9
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 14,321 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
A couple times now my Jeep has shut down all electrical spell propulsion everything in the middle of traffic while driving while slowing down and it's very dangerous especially this morning when I was in an intersection with a semi bearing barreling down on me and I had no steering no brakes no propulsion nothing then the D for drive on the dash started blinking all servicing is up to date and now there is a warning light
- Molalla, OR, USA
Car with 60,000 miles on it is consuming large amounts of oil. No low oil warning or anything. Instead the vehicle stalls completely while driving. This is a major safety concern. I was merging onto a major highway yesterday when this happened and the car behind me had to swerve into the ditch in order to not hit me. How is this allowed to be Jeep standard practice for letting you know your oil is low. And why on earth does a new car burn through oil?
- Wylie, TX, USA
When slowing down and starting back up to speed the engine and transmission are not in sync causing a hesitation to occur not all the time but sometimes when your coming on to the interstate and you go to accelerate this hesitation occurs witch good be dangerous.
- Hermitage, PA, USA
Around 2:30 am on December 30, 2020 I was driving home on the freeway. It was raining a little bit but nothing to what I have driven in before. I set my car to cruise at 65 mph when all of a sudden my steering wheel started locking up. I found that my steering wheel would not turn the way I wanted it to and was veering left. I had to use some force to keep it straight and not get into other lanes. I thought I was okay until a light lit up on my dashboard. I believe it was the engine light because as I heard it go off and flash at me, my car started to stall up and then go repeatedly. As if it was hard for it to grasp on to moving forward. Last night was the scariest night of my life and I hand never had that happen to me. Almost pulled over because I thought I was going to crash. I kept it at a stable 60 mph and off cruise control as soon as the steering went haywire and it seemed to have helped a bit. I feel the need to get my car checked but I also believe that all other 2019's should get recalled for this issue.
- Kent, WA, USA
Jeep engine shut off while on motion on city street and driving at low speed this happened twice early on morning there was no traffic so wife just stirred to the side and restart the Jeep. I call Jeep and they check it and say that the engine was low on oil and that was the reson it shut off.then blamed me for not taking the Jeep to change the oil at 3000 miles, but the same dealer had tall me to changed every 5000 miles. An oil comsumsion test started and so far it shows that it consumed 1 quarter of oil on 1300 miles, dealer recomend a second oil comsumsion test.
- Milwuakee, WI, USA
Engine turned off rounding a corner with no warning. Was able to restart vehicle and get back home slowly. The oil was barely on the dipstick at the bottom when I checked it. I had to add 3 quarts of oil to get it back to the normal level. This occurred approximately 2600 miles after an oil change. On average, this vehicle requires the addition of approximately 1 quart of oil every 900 miles. Extremely high oil consumption. No signs of a leak anywhere in my garage or on the vehicle. Have not had any other problems with the vehicle other than having to add a quart of oil every 2nd-3rd fill up at gas station.
- Little Elm, TX, USA
When the car comes to a stop or when I slow down to a slow speed, the engine either shuts off or stalls on me.
- Bondurant, IA, USA
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 40 mph, the vehicle stalled without warning. The contact managed to coast the vehicle to the shoulder of the roadway. The vehicle hesitated while the contact attempted to restart the vehicle. The contact stated that after several attempts the vehicle restarted and operated as designed. The vehicle wa taken to deacon jones Chrysler Dodge Jeep Ram (1109 N brightleaf blvd, smithfield, nc 27577, (919) 934-2101) to be diagnosed however, the mechanic was unable to duplicate the failure. The oil was replaced in the vehicle however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was approximately 42,161.
- Benson, NC, USA
Vehicle continues to shut off while driving. Took vehicle to repair shop, although their employee witness this shut down four times, technician was unable to identify why.
- Clermont, FL, USA
On multiple occasions my 2019 Jeep Cherokee has stalled out, with out warning, while I was driving, once on the freeway at 70 miles an hour in heavy traffic. After several trips to the dealer I was informed that this engine, the 2.4L has a systemic problem, in that burns about a quart of oil every 1000 miles and when the oil gets too low the engine just shuts off. No warning lights, just shuts everything off. At 70 miles per hour in traffic, having the engine stop and suddenly losing power steering and trying to move though traffic to the shoulder while rapidly decelerating is very dangerous. The dealer and fca are offering no solutions for this issue. From a public safety perspective this vehicle should be recalled, not to mention the environments costs and consumer protection aspects.
- Dexter, MI, USA
Jeep stalls when oil is low, battery light comes on, I have to pull over, restart my car, and it rattles. Stalls when I turn, and battery light comes on.
- Allentown, PA, USA
While driving my vehicle I was on an off ramp going 45mph when the engine quit working. With difficulty I was able to get the vehicle to the side of road. When I attempted to start it. It took a while to start up the vehicle. I called.to.get an appointment for the Jeep to be seen. The problem occured every day until it was seen at the dealership. The vehicle has 19 K and oil.is changed on or.before recommendations. The dealership.stated that the oil.was changed and was.oil level is low. The dealer stated it is common for Jeep with 2.4 L engine to burn 1 qt oil ever 1000 miles. This is ridiculous. No vehiclw does that. The worst part is the oil light never.comes on. The dealer was sneaky and.called.where I get my oil.changed to see if I was getting my oil changed regularly. There is a.well.documented problem with the 2 4 L tigershark motor.
- Bloomington, IL, USA
Uses excessive oil about 1 quart about every 1,500 miles. We have the 2.4 L engine. We purchased a new vehicle never expecting that we would have to add oil between oil changes.
- Temperance, MI, USA
2019 Jeep Cherokee with 2.4L multiair engine is consuming oil at approximately 1 quart / 1,000. Without any indication the vehicle will stop while driving when the oil level is low. This last occurred while braking to make a left turn on a divided highway. No warning or indication that the level is low is forcing us to check the oil level constantly to make sure the level is not low enough to cause this condition. The vehicle has had this occur multiple times in the first 33K miles and seems to have been consuming more oil lately.
- Chesnee, SC, USA
The vehicle will stall for no apparent reason. The most recent occurrence happened in the turn lane at a busy intersection, on a hill, in the rain. The car only restarted after several attempts. The vehicle will also lose steering for no reason while driving. The battery light will come on with the issues described above. Also, the car will chime while driving, with no trouble indication on the dashboard.
- Acme, WA, USA
Engine burned one quart of oil in 458 miles. After 2 quarts down engine will stall
- Spring Hill, FL, USA
Oil seeping from oil pan, side cover, head gasket and a ticking noise that sounds like lifters
- Belleville, NY, USA
NHTSA personnel - I want to report a serious (safety) problem with our 2019 Jeep Cherokee. In the last 2-3 weeks, my wife has experienced a sudden stalling of the car without any warning or notification. This is a serious problem since she was on the road on her way to take our kids to school. Luckily, no one was behind her and she was able to restart the car. Today (10/30), I called our local Jeep/Dodge dealership to scheduled an appointment for this issue. As I was describing this problem, the service rep told me to check the oil level of the Cherokee due to a known "oil consumption problem." Sure enough, I checked the oil level in the car and there was hardly any oil. Soon after, I went to walmart and bought 5 qt of 0W20 synthetic oil. Drove the car afterwards and no stalling occurred. Please help to pressure fca us llc or Jeep to fix this issue right away via recall or rework. Engines can be replaced but not lives - this is a safety problem!! sincerely, [xxx] 2019 Jeep Cherokee owner (with only 14,341 miles) wichita, ks 10/30/2020 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Wichita, KS, USA
The starter went bad around 40,000 miles. Sometimes it starts other times it takes hours to start. I always get a notifaction that says starter protection mode engin warming after a few failed start attempts. The car stalls out often. Any turns shut the car off. Oil must be added twice a month to fix the stall issue. Half the time it says 4 wheel drive and cruise control unavailable. This Jeep is a lemon. A disastrous purchase. Should be a recall on the starters as many people have the same problem. 2 year old car costing me 900 to fix starter is a joke.
- Aston, PA, USA
- Marietta, GA, USA