10.0

really awful
Crashes / Fires:
3 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
9,558 miles

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« Read the previous 20 complaints

problem #57

Oct 222019

Compass

  • 7,040 miles
When driving, the vehicle will suddenly stop, check engine, check transmission, service engine soon all light up and the car will not restart. The vehicle has had an oil and filter change at 5,000 miles. The error codes are: P3506 and P2af5: Cylinder misfire fault detected, throttle position sensor, sensor reference volatage circuit low, crankshaft position sensor, engine oil pressure sensor, accelerator pedal position sensor circuit 1 low. The vehicle is 16 months old and has 7,000 miles. This has happened at least 7 times, the last 3 yesterday. All city driving, once in the driveway. Sometimes vehicle won't turn off, but you cannot move forward. If you wait about 5-10 minutes, all returns to normal until the next event. Maybe in a week, maybe in 5 minutes.

- Shreveport, LA, USA

problem #56

Oct 112019

Compass

  • 21,039 miles
I lease my 2018 Jeep Compass. On four occasions the car has stalled and not been able to operate. Two of the stalling has been in traffic while the car was in motion (highway and intersection). Everytime I take the car in for service the dealership can't duplicate the problem. It did stall again at the dealership so I left it again. On all the occasions dealer had a look they said it was a part that needed to be repaired, then a software update. Then saying they left too much cleaner. Just last week I picked up my car from dealership with a full tank. I drove 100 miles miles and the fuel indicator did not move at all. I know when I have a full tank of gas I have a total range of 326 miles. Then the total range number kept fluctuating. At one point it said I had 328 miles left then went down to 200 then back up to 300 all within 6 miles of driving with a 3/4 tank full. Therefore it wasn't accurate. I took the car back in and dealership said it was due to a software update but I just had a software update last week. At this point I don't feel safe driving this car and I fear for my safety and am scared for the next time my car decides to stop while driving. It is unsafe and a hazard to myself and others.

- West Bloomfield, MI, USA

problem #55

Oct 122019

Compass

  • 6,300 miles
Just started vehicle and placed into drive. Vehicle moved 5 feet in parking lot and stalled. Fan and all electronic components continued running. Check engine light was lit on control panel. I pressed and depressed the ignition button several times. The nothing happened. No starting at all. Left the vehicle. Parking lights and all electronics continued on. I could not shut off. After 10 minutes I went back to vehicle and pressed the ingnition switch and the vehicle started.

- Palm Coast, FL, USA

problem #54

Sep 092019

Compass

  • 14,000 miles
I was at a stop light when my auto stop came on. When I let off the brake the car did start back up. I finally got it to start after a minute. Soon after I was approaching a stop sign and the car automatically initiated my emergency brake before I even fully stopped. Another issue occurred after starting my car up my screen was faded out and after driving down the street for a mile or 2 my screen went completely black and rebooted itself.

- Irondale, AL, USA

problem #53

Sep 152019

Compass

  • 28,213 miles
Buyers please be aware. Aesthetically this vehicle is awesome. However, it is highly concerning when a vehicle a little over a year old has massive system failures.. my issues with the Jeep Compass trailhawk is recently while driving the vehicle would automatically shut down in the midst of driving. All systems would be completely dead. When I press the button to start the car it would nod never start back up. What makes matters worse is that when the system is dead there is no power no lights and I am unable to even steer the vehicle off the road. Yesterday was the final straw for me. I almost lost my life on the highway when the car made a funny jerking sound and then all of a sudden it went dead in the middle of the road with other vehicle traveling at least 60 to 75 mph. I really thought I was going to die. I had to come out of the car instinctively I used the key fob to close the door and used the valet key to open the car and quickly went back in the vehicle to try to restart one the first try I was not successful. It took me 4 tries to finally get the vehicle started. This was again in the middle of the highway with my amber lights on. Eventually, when the vehicle started up again and I continued to drive home once again when I exited the highway and this time came to a complete stop the vehicle went dead again!! this time went I put it in park it started back up again but when I put it in drive to move off the vehicle lost power again and was barely moving. This issue needs to be addressed by the manufacturer as lives will be lost if similar situations are being reported as I have seen. Nice looking compact SUV but I do not trust this vehicle anymore hence why I will be switching.

- Margate, FL, USA

problem #52

Feb 012019

Compass 4-cyl

  • 3,000 miles
Car has a known mechanical defect in the car causing it to burn oil at an accelerated rate. Causes the car to stall and lose steering brakes, and all computer operated systems. Service bulletin # 09-007-18 rev a. was failed to be disclosed at time of purchase causing vehicle to be unsafe to be driven. Have happen around Feb 2019, July 2019 and again in September of 2019. Car was bought in the end of November of 2018.

- Delta, PA, USA

problem #51

Aug 152018

Compass

  • 10,000 miles
This car burns oil which I was not told about by the dealer when purchasing. That in and of itself is a problem (I have since been told to check it every 1000 miles even though the manual says it can go 7500 w/O changing), but the real problem is when it gets low the car just turns off. No warning. Luckily I was in a residential area when it happened, although it was an intersection. I was with my 3 year old and required help from a passerby to help push it to the curb. I could have been driving on a freeway with no shoulder as often happens on highway 1 where I live. This feature is dangerous! somebody is going to get hurt because of it. It is currently in the shop for some other problem where it wont start, which is also dangerous in it's own way.

- Monterey, CA, USA

problem #50

Jun 012019

Compass

  • 13,000 miles
Auto start/stop does not function properly 100% of the time. Pulling up to a red light the engine stops and on numerous occasions, the vehicle will not turn back on until the vehicle has been completely turned off and restarted. Can become a dangerous situation if there is a vehicle running up behind you and your vehicle refuses to start back up.

- Holiday, FL, USA

problem #49

Aug 102019

Compass

  • 11,400 miles
While stopped at a stop light auto start/stop turned the car off as normal. A few moments later the brake light illuminated on the dash and the electronic emergency brake turned on. I released my foot from the brake to see if the car would start back up it would not. The dash read out in park and start. I attempted however car would not start. The emergency brake would not turn off either. I had to call road side assistance for a tow. Vehicle only has 11,400 miles. The car is at the dealership I am waiting on their investigation.

- Staunton, VA, USA

problem #48

Jul 302019

Compass

  • 34,000 miles
The contact owns a 2018 Jeep Compass. While driving approximately 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drove to heritage Chrysler Dodge Jeep Ram owings mills (located at 11212 reisterstown rd, owings mills, md 21117, (866) 771-8050) where it was diagnosed that the engine oil was low. The vehicle was currently being tested for oil consumption. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V524000 (electrical system). The manufacturer was informed of the failure. The approximate failure mileage was 34,000.

- Owings Mills, MD, USA

problem #47

Jan 162019

Compass

  • 5,000 miles
Every time I am driving my car my car will do what I call a "spaz out" moment. The dash warning lights all come on and a loud ding begins. My car dash lights up like a christmas tree and each notice pops up: Transmission needs service, 4 wheel drive needs serviced. Traction system needs service, emergency break needs service. Then they all go off the check engine light remains on. I am very worry for my safety and other if this vehicle locks the wheels while driving on the high way. Most my driving is on the high way at the speed of 70mphs.

- Clayton, NC, USA

problem #46

Jul 172019

Compass

  • 45,000 miles
I stopped at the stop light and the engine shut off with the normal function of auto start/stop but when I took foot of the brake the car stalled out in the middle of the road. After which there was loss of power steering and the parking brake would stay engaged. The loss of power steering made it really difficult to steer the vehicle off the road to safety.

- Modesto, CA, USA

problem #45

Jun 272019

Compass

  • 29,000 miles
Rear backup camera fails to work when shifting into reverse, , instead showing a black screen and causing the computer to freeze occasionally requiring power off of the car to bring screen back up.

- Elizabeth City, NC, USA

problem #44

Jun 182019

Compass

  • 10,200 miles
While driving this vehicle at 55 mph on a parkway, the middle dashboard began randomly displaying 'service now' and 'service' needed messages for the hill-assist and auto-start features. It continued flashing other messages that I could not read because at the same time, my steering wheel completely locked up. It would not turn left or right. I had trouble applying pressure to the brakes. This was an extremely terrifying experience because, as mentioned, I was moving quickly on a parkway with other cars around and an inability to control or easily slow down my vehicle.

- Stony Point, NY, USA

problem #43

Dec 112018

Compass

  • 1,000 miles
The contact owns a 2018 Jeep Compass. While driving various speeds, making turns, or slowing down for a stop sign, the vehicle stalled. Several warning indicators, including the ABS and traction control, illuminated. Also, the gear shifter blinked red. The vehicle was taken to arrigo Dodge Chrysler Jeep Ram sawgrass (5901 madison ave, tamarac, fl 33321) where the service manager test drove the vehicle and the failure was duplicated. The failure was determined to be a malfunctioning computer module. The computer module was replaced; however, the stalling failure continued. The contact stated that the vehicle was repaired per several unknown recalls and technical service bulletins. Recently, while the vehicle was parked, the push to start button was pressed, but the vehicle failed to turn off. The contact was concerned about carbon monoxide poisoning as the vehicle was left running for over an hour without warning. The manufacturer was notified and advised the contact that a lead specialist would call her back. The approximate failure mileage was 1,000.

- Cooper City, FL, USA

problem #42

Jun 102019

Compass

  • 12,000 miles
Having electrical issues with sound system shutting off and not coming back on, also took car in for regular maintenance oil change and was told my car had very little oil almost out and no warning lights came on at all and it wasn't even time for my oil change, I was early. And now my start/stop light came on and dealer states no problem it just want work properly.. gas mileage is horrible and I have to have oil changed and checked more often due to known ongoing issues with this model. I have only 17K on my vehicle and problem after problem. Dont buy Jeep Compass.

- Winter Haven, FL, USA

problem #41

May 262019

Compass

  • 20,000 miles
Since we purchased this car, it has unexpectedly completely shut down while driving. This has happened approximately 20 times. Last year, it was towed to a dealership in the sheepshead bay area of brooklyn, New York. We were told that it was a safety feature that shut the engine down while driving if the vehicle was low on oil. It was not as ascertained by that dealership. This "safety feature" has put my family's life in imminent danger as this has happened while driving 60mph on the grand central parkway and belt parkway in New York. On Sunday, May 26, 2019, my son was driving with 4 people in this car and once again it shut down while traveling 55mph. Fortunately, he was able to exit the highway before he was rear ended avoiding tragedy. He proceeded to drive to a friend's house on 168th street in manhattan while utilizing city streets. The car randomly shut down 6 more times before reaching safety. I will not allow anyone in my family to drive this unsafe vehicle. It was towed to the Chrysler Jeep dealership on hylan blvd. In staten island, New York. We were informed that it will not even be evaluated for another week to 10 days. Chrysler does not provide rentals nor does my insurance company allow rentals unless the auto was in an accident. I have researched and asked a friend who has the same exact model and year. It is happening to her, too. I am appalled that this problem is associated with supposed low oil in the engine. My son had the oil changed 4 days prior to this latest incident. It is frightening to think that even when this car is allegedly repaired once again, that my son will be driving this car from staten island, New York, to the canarsie section of brooklyn, New York. Please advise what steps should be taken. I would like to terminate the lease in anyway possible.

- Staten Island, NY, USA

problem #40

Apr 022019

Compass

  • 3,500 miles
I was driving 44mph headed to a red light with a 4 lane highway coming the other direction. The Jeep shut off while I was going 44mph and I had no steering, no breaks, no power at all. I kept hitting restart and finally the engine kicked back on, I was able to get the car to the side of the road. Vehicle was towed to the dealership D'ambrosio in downingtown, pa. When Jeep shut off warning lights came on saying "low oil pressure". no lights appeared prior to Jeep shutting off while going 44mph. I almost died! while at dealership I was told by service manager that the parts guy's wife had the same thing happen to her while driving her Jeep just stopped on the highway. Easter Sunday my brother told me his friend called him and told him that his wife's Jeep shut off while she was driving on a highway. There is a serious issue with these vehicles.

- Downingtown, PA, USA

problem #39

Apr 022019

Compass 4-cyl

  • 3,650 miles
I was driving 44 mph headed to a red light intersection with 4 lanes of traffic coming the opposite direction when my Jeep shut off I had no steering, no breaks and no engine running. I was moving forward at 44mph unable to control the vehicle and kept hitting the start button. After several attempts the car restarted saying low oil pressure and I was able to steer the car off the road before entering the intersection and getting kiled. Car was towed to dealership D'ambrosio auto group. Oil was checked and I was advised there was no oil in the engine, the vehicle had 3,650 miles on it and it's brand new. Maintenance says oil change at 10K miles. Service mgr. Told me the same exact thing happened to the parts mgr. Sister. I have also been told by 1 other person the same thing happened to her while driving in traffic. Service mgr. Told me to bring vehicle back in 2K miles and if oil is low they would replace engine at no charge.

- Downingtown, PA, USA

problem #38

Apr 272019

Compass

  • 9,500 miles
I have had two instances within a 2 months of each other where my new Jeep Compass has broken down and needed to be towed to the dealership. Back in February, I was driving about 65 mph on the highway and the check engine light came on, which I thought was strange. I came up to a stop sign and tried to accelerate again, and I crawled through the intersection with no power, rpms shooting through the roof, and my whole vehicle shaking violently. The harder I pressed on the gas, the slower it went. There was oncoing trafic at this time, so im glad no accident occured. The dealership said that I needed two software updates, for my transmission and one other one, and it fixed the problem. Fast forward to April 27, 2019, im driving 50 mph and the service engine light comes on again. I come to a stop sign again, and try to accelerate, only for the same thing to happen as last time. I made it home and had my car towed to the dealership again. The said that they did not see a check engine light on and were not able to find that one had ever been on when they checked the computer in the vehicle. This is alarming because it was in fact on, and my whole vehicle was basically disabled and shaking violently. They said since they couldnt find anything that there was nothing they could do to fix the problem unless they can recreate it. There is clearly something majorly wrong with this cars computer system if it randomly does this with no warning, and it is dangerous. It doesnt even work enough to log the history of engine lights that are triggered. I dont feel safe driving it. It is under a year old and only had 9500 miles on it when this happend the first time, now it has 13000 miles on it and is still new. This is a major issue when the service shop I bought it from cant even figure out what is wrong.

- Princeton, MN, USA

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