10.0

really awful
Crashes / Fires:
3 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
9,558 miles

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« Read the previous 20 complaints

problem #37

Apr 242019

Compass

  • 2,900 miles
After starting car and driving emergency break engages and car shuts off while in motion. Upon turning off, "low oil pressure" warning comes up for less than 3 seconds and then disappears.. and engine stays off. Takes about 5-7 minutes for car to turn back on. This has occurred multiple times while driving on interstate highway and busy intersection. Super dangerous and not safe... have called Jeep to open a case and taking in for servicing. This is not ok. Truck is less than 6 months, not even 3,000 miles.

- Chicago, IL, USA

problem #36

Oct 152018

Compass 4-cyl

  • 7,500 miles
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle failed to start when the remote start feature was pressed on the key fob. Also, the auto stop indicator remained illuminated even when the feature was set to off. The contact also stated that there was a coolant leak and the emergency brake warning indicator was illuminated while the vehicle was being driven. In addition, the automatic headlamps were illuminated and, when using the remote start feature in cold weather, the heated seats would not operate and the defroster would not activate. The contact was concerned that cold air from the air conditioning unit would be activated instead. The vehicle was taken to griffin motor company (located at 11031 perry hwy, meadville, pa 16335, (814) 336-2161) to be diagnosed. The contact was informed that there was no evidence of a coolant leak. The mechanic was also able to use the remote start feature to start the vehicle. There were no repairs performed on the vehicle. The manufacturer was not contacted. The approximate failure mileage was 7,500. Consumer stated rear wiper, door lock and remote sporadically works. Also, fluid release just under engine area and auto stop (engine) function as well as emergency brake and electrical system malfuction.

- Meadville, PA, USA

problem #35

Sep 172018

Compass 4-cyl

  • 55,079 miles
The contact owns a 2018 Jeep Compass. While the contact was attempting to turn into her neighborhood, the vehicle hesitated. The failure usually occurred while driving 30 mph. Also, while attempting to accelerate, the vehicle decelerated. There were no warning indicators illuminated. The vehicle was taken to East Carolina Dodge Jeep Ram (3401 S memorial dr, greenville, nc 27834, (888) 848-5262) where it was diagnosed that the stop/start sensor needed to be replaced. A new sensor was installed;. however, the failure recurred. The manufacturer was not contacted. The failure mileage was 55,079.

- Greenville, NC, USA

problem #34

Mar 132019

Compass

  • 22,651 miles
When vehicle is in motion it will stall. This has happened on four separate occasions where I was stranded in the middle of the road amidst traffic, in intersections, and once on a freeway. On one occasion I was braking to stop at an off ramp of an interstate. Another time I was turning on a residential street. The other two times I was in motion on a straight road. In all these instances I received alerts that my auto start needed servicing even though the dealership just looked at it and cleared the error/code. It was a miracle I wasn't hit when these events occurred. The event happens in this order: Gas pedal stops working, so the car begins to coast but cannot accelerate. All the engineer warning lights pop up at once. Car begins to beep (I assume because of the warning lights), steering wheel locks, preventing you from coasting your car to the shoulder, then the emergency brake engages so you are stuck where you are. You are unable to start the car or move the car and you are stuck exactly where it died. Again, this has happened on the freeway, in the middle of intersections, and while on a regular road. Without warning - the car just dies. After about 10 minutes you can start the car up again without issue, but you have to wait until the car lets you do it and you never have a warning for when it's going to happen again to put yourself in a safe position on the road. It's a danger to the driver and surrounding vehicles. Honestly, it's terrifying.

- Chandler, AZ, USA

problem #33

Mar 012019

Compass

  • miles
My touch screen just starting having lines through it and is getting worse only 22,000 miles on my Jeep

- Sayre, OK, USA

problem #32

Mar 032019

Compass

  • 10,000 miles
Radio will randomly turn on while the car is off and I am outside of it (doors locked) car will struggle to go into gear sometimes, strong jerk once it goes into gear. Windshield whippers will turn on on their own (sunny day) and will not turn off.

- Fort Worth, TX, USA

problem #31

Mar 012019

Compass

  • 2,955 miles
This is the third car I own, my first two cars were Honda and now I am currently driving a 2018 Jeep Compass. I have been driving this car since August, on 2/26/19 around 1:30pm I was driving for about 2 minutes when I stopped at a red light and my automatic stop/start turned my car off, I pressed the button and my car started again normally. As the light turned green I moved my foot from the break to the gas and my car did not move. I pressed the auto again and I still did not move, continued to put my car in park and nothing would work. I had to restart my car twice before it would move. This all happened while at a green light with cars behind me. On 2/27/19 at 2:45pm I started my car and while I was still driving pressed the auto stop/start, I get about 200 feet further before my car starts slowing down on its own and shut off. I waited some time before restarting my car. On 3/1/19 at 2:30pm I did not have auto stop/start on, I was driving for some time and my car started to slow down again so I pushed on the gas to accelerate, it would not accelerate and I was able to pull over to the side when my car came to a stop on its own and the emergency break light came on on its own. I waited some time again before restarting my car. I do not feel safe driving this car as it is dangerous to just stop on its own. ** please note the vehicle has approximately 2965 miles on it as of 3/2/19 *

- Staten Island, NY, USA

problem #30

Feb 182019

Compass

  • miles
Second time this issue has been a problem. First time electrical issues prevented car from shifting out of gear and car will not shut off, I had to pull fuses to get car to shut down. Emergency parking brake would not even engage. So my daughter had to hold the brake because said auto was stuck in reverse for over one hour. This is a brand new car. It is my belief that this dealership was not truthful in disclosing the issues with this car. Web shows several instances of this happening, why has the nthtsa not recalled these vehicles with this same setup. I believe it's times that this car gets replaced by the manufacturer.

- Pinehurst, ID, USA

problem #29

Jan 302019

Compass 4-cyl

  • 1,700 miles
The vehicle has 1700 miles and stalled again while driving. Took 15 min for it to start back up. The first time with 300 miles the dealership said the batteries were bad. Consumer vehicle stalled twice and was towed. The first was due to primary and auxillary failing and primary battery terminal was not secured to the lead. Both batteries were replaced. The second time it stalled was due to starter and alternator cables at the battery fuse blocked overtightened which caused damaged to battery positive terminal. Fuse bloc was replaced also during both incidents, steering wheel was inorperable.

- Virginia Beach, VA, USA

problem #28

Jun 302018

Compass

  • 1,277 miles
I purchased a a brand new Jeep Compass and 12 days later it went haywire. I was driving in my neighborhood at a speed of no more than 20-35mph. The engine light illuminated and mpg on speedometer read 99mph then skipped to11mph and I was practically at a stand still. I was able to capture video of this. The next day the engine light was off and I figured I'd take it in the following business day (Monday). Well I didnt make it to Monday. The very next day, Sunday, the engine light illuminated again only this time then whiile driving on the highway. There was a message across the digital dash stating, "please pull to safety, vehicle will shut down soon". then every light on the dash lit up and the speedometer began to show weird numbers. It looked like a christmas tree there were so many lights. That message was accurate because it certainly did. It shut down on the highway as I was attempting to pull to safety. I wasnt able to capture video as I was scared to death. I took the vehicle into the service department and was later told they couldnt recreate/reproduce the issue. So, after refusing to take it back home, they decided they'd have one of the technicians drive it home to see if would happen again. Needless to say 7 mos later they still have my car and now it just doesnt even start.

- Matteson, IL, USA

problem #27

Jan 022019

Compass

  • 3,600 miles
2018 Jeep Compass limited bought brand new would not start with approx. 240 miles on it. Was parked in my garage. Called dealer, was told to call roadside assistance. Car started after some time, cancelled roadside assistance. I drove car to dealer where I bought the car. They did diagnostics, said it was software and said car seemed to fix itself. I drove car home that same day. Second time, same issue, car would not start with apprx. 3600 miles. I had just come out of the supermarket. Called dealer where I bought the car, called Jeep roadside assistance, who left me sitting in the cold for about two hours. Cold and very angry I cancelled that tow and used my triple aaa and my local tow guy, (who had the Jeep loaded on the flatbed in half an hour) and drove me and my Jeep to my dealer. Service is trying to fix the car. They have had it for 3 days now and through the weekend. Jeep provided a rental for 1 week. This is a safety issue. I no longer feel safe with this car. Hoping they can fix it or it is maybe a lemon. Both times the car was parked. I have never had a car leave me stranded like this. I do have a case file with Jeep and was told someone would get back to me in 1 business day. That did not happen, I called them back and was told I was given incorrect information and that actually they would get back to me in 24-48 hours. So, I better get a phone call or E-mail on Monday. Jeep knows about this issue. I thought I was buying a safe car.. I don't feel that way now.

- Canaan, CT, USA

problem #26

Jan 272018

Compass

  • 1,404 miles
While driving down the road, I have had the radio shut off multiple times, the stop/start feature keeps throwing errors, my temp gauges have went haywire, and the blower motor has shorted out and coolent has leaked out causing the motor to over heat. I have had to replace a tire with less that 10,000 miles on the vehicle. It has been back to the dealership 7 times for a total of 26 days, 1 time being towed. Also have had 4 trim pieces replaced. One piece is still on back order from 6 months ago. One piece is fine and the other 2 have already popped off. I have had this vehicle for only 11 months. The first issue started when the vehicle had 1404 miles on it and has had serious issues with in the last 5 months. Vehicle currently has 11,400 miles on it.

- Greeneville, TN, USA

problem #25

Nov 052018

Compass

  • 12,500 miles
2018 Jeep stalled three times in two days. First and second stalls occurred while vehicle was in the middle of a left turn from a stop sign (5 mph). Third stall happened as traveling on the on-ramp (40 mph) to an interstate highway. Parking brake light comes on and vehicle is dead. Restarted vehicle after two minutes or so to clear intersection. Dealer cannot find any reason for stall and "Chrysler has nothing on it." Definite safety concern.

- Lafayette, IN, USA

problem #24

Aug 022018

Compass

  • 5,000 miles
Dayton andrews Dodge Chrysler Jeep Ram, Inc. Sold me a dangerously defective vehicle and refuse to abide by lemon law. On April 21 2018 I purchased a new Jeep Compass latitude 4X2 sport utility with 15 miles on odometer. August 2 I returned the vehicle to dealership due to engine stalling, intermittent engine shut offs, warning lights, check engine lights on, electrical failure and multiple loss of panel communication faults. August 6, I was told to pick up vehicle. Upon arrival lead mechanic stated it's a lemon and that I should go lemon law. He couldn't find the source of the issue, it's a manufacturing defect but it seems to be repaired this time and he will continue trying to fix vehicle if ordered by his boss. Before I could leave the dealership parking lot vehicle stalled and electrical failure with multiple loss of communication occurred, so the vehicle never left lot and remained until October 29th until I was told it had been repaired and to pick up. On October 31st, vehicle had electrical failure and multiple loss of communication and complete blackout of control panel screen. On November 7 Chrysler formally refused to buy back the vehicle and instead added insult to injury offering $3000 to keep the defective vehicle, shut up and go away. Https://www.daytonandrews.net fcs us llc Chrysler case # 34917436 P. O box 21-8004 auburn hills, mi 48321-8004 tel: 1-800-334-9200 fax: 313-253-2928 any help that you give me will be greatly appreciated. (xxxxxx) **parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)**

- Clearwater, FL, USA

problem #23

Nov 062018

Compass

  • 6,000 miles
Factory trailer tow option lighting control shuts lights off on trailer and indicates turn signal light out when lights are fine. Left turn signals and brake light malfunction. Multiple trailers tested. Dealer has replaced trailer control module twice and problem persists. Still no resolution to problem. This results in an unsafe condition when towing.

- Rochester, NY, USA

problem #22

Feb 152018

Compass

  • 3,500 miles
Vehicle transmission would jerk or bump hard enough for seat belt tension system to jerk you into the seat. Would mostly happen at a constant 30 mph or lower such as a school zone. Although would also happen at higher speeds on acceleration such as on ramp or passing another vehicle. After a few weeks of this and after a touch screen safety update to keep the display from flashing full brightness at night, the vehicle was slowing down to turn into private entry of work (gate that requires rfid badge) and shut off completely in middle of the road without warning. Vehicles had to swerve out of the way to miss from hitting us at only 3500 miles on the vehicle. Lucky we were only doing around 20 miles an hour and had our blinker on. The tech that took 22 days to work on the motor of the vehicle and told us the motor turned it self off after the vehicle oil pressure dropped to 5 psi due to a plastic part in engine clogging. I asked why the low oil pressure light did not come on and he said it is not designed to come on until 3 psi and it will never show cause the engine is suppose to turn off first. This is a big safety issue you have a vehicle that can turn off without warning on low oil level or low oil psi. On nearly any other vehicle on the market if you have an 18 wheeler coming up behind you at high speed and going to hit you and you hear a ding and see you have low oil you can speed up and get to a safe distance to pull over or pull over right then and turn off the motor to keep from messing it up. Jeep has decided that their motor is worth more then the life of the people driving them. You should have a choice for when the vehicle turns itself off in order to be able to drive it safely and to be able to make informed choices. You have low battery alert low fuel alert to let you know when it make turn off and why but they designed it to turn off without alerts

- Holly Spring, MS, USA

problem #21

Sep 212018

Compass

  • 9,600 miles
Front display panel flashes off and screen goes completely black then service engine light comes on and engine stalls. Then a multitude of service alerts go across the screen and the display screen continues to flash on and off. Have to transition the car out of drive and back into park in order to restart the car. Happens more when car is at a stop light.

- Mount Pleasant, SC, USA

problem #20

Aug 282018

Compass

  • 3,660 miles
1 unable to turn the radio volume up or down. Turned car off and on. Would not turn off accessory mode. Message stating car was on. Picture to be provided. Turned on and off multiple times. Problem was corrected next time I started it. 2 while driving accessory deactivated. Would not turn on. Problem corrected itself hours after leaving it parked. Picture of error message to be provided. 3 my Jeep was unable to stop at a yellow light. Stopped in middle of interscetion, almost a crash. Rainy weather.

- Crystal Lake, IL, USA

problem #19

Aug 162018

Compass

  • 16,487 miles
Vehicle shuts down as I'm driving. Pedals become hard and lights / warnings come on.

- Queens Village, NY, USA

problem #18

Feb 012018

Compass

  • 90 miles
The auto start stop has malfunctioned so many times now I've lost count. I've had the Jeep for 6 months. It started the first week. The check engine light comes on and goes off and the start/stop issue light does the same. I've had it in and they just clear the error messages and send me on my way. Very frustrating! the engine has turned off completely and had difficulty coming back on multiple times at stop signs and stop lights!

- Milan, MI, USA

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