10.0

really awful
Crashes / Fires:
2 / 3
Injuries / Deaths:
1 / 0
Average Mileage:
9,585 miles

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« Read the previous 20 complaints

problem #144

Aug 242021

Compass

  • 55,000 miles
The contact owns a 2018 Jeep Compass. The contact received notification of NHTSA Campaign Number: 18V524000 (Electrical System). The contact stated that while driving 25 - 30 MPH, and making a turn, the vehicle stalled. The low engine oil message was displayed. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer and the dealer performed an oil consumption test and reprogrammed the powertrain control module (PCM). However, the failure recurred. The vehicle was taken back to the dealer. The dealer diagnosed that the oil level was near empty and that the engine needed to be replaced. The dealer informed the contact that the manufacturer would not cover the cost of repair since the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Mesquite, TX, USA

problem #143

Aug 312021

Compass

  • miles
I purchased my vehicle in 2019 and had no issues aside from having to get my oil changed much more often than expected (not just by me, but by my servicing location). Just last month I went to turn my vehicle on for work, and the vehicle seemed to be turning on, but then stalled out. It read a message of -??service electronic parking brake-?? and -??service ESC system.-?? My husband managed to get it to turn on the next day and we took it into the dealership, but they could not replicate the incident and said no codes appeared and the vehicle was -??fine-??. Less than a week later, the same issue arose yet again and I worked around some technical way to be able to turn it on. It was an off and on issue. A couple of days ago when turning on the vehicle to go to work the issue continued, but still I turned it on the way I have gotten accustomed to. As I shift gears into drive, I notice the car feeling somewhat shaky and when I head out lightly press my brakes, the brakes feel as if my emergency brake is engaged. I stop into a parking spot and turn on my emergency parking brake and then disengage it. Then I decide to see if that made a difference, well this time as I picked up speed (around 10mph) it felt as if I had a flat tire but all the tires were fine. I parked back up and took my car to the dealership the following day. On the short drive to the dealership the car felt like it was dragging heavily and the sound was a horrifying screeching sound. Once I arrived I explained everything and my car actually displayed the issue upon my arrival and was told it was odd, but yet again I have been told that they couldn-??t replicate the issue. I just can-??t understand how after seeing and hearing my vehicle there is nothing more that they can do to make sure there are no issues. Currently there are no recalls on my vehicle but I believe there should be further investigation into it as I am seeing many issues with the make, model and year I posses.

- Alexandria, VA, USA

problem #142

Aug 222021

Compass

  • miles
Car would not stop, had no control before it hit the front of a house

- College Park, GA, USA

problem #141

Apr 262021

Compass

  • 43,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that while driving 70 mph, the vehicle stalled. Additionally, while driving around corners the vehicle stalled. The vehicle failed to start on several occasions. The contact purchased a jump box. The shift lever in park, emergency brake, auto start, and traction control warning lights were illuminated. The vehicle was taken to the local dealer and diagnosed that the vehicle needed to be reset. The vehicle was repaired however, the failure recurred. The contact stated the failure was like NHTSA Campaign number: 18V524000 (Electrical System). The manufacturer was notified of the failure however, no further assistance was provided. The vehicle was taken to another local dealer Gladstone Dodge Chrysler Jeep & Ram (5610 N Oak Traffic way, Gladstone, MO 64118) but vehicle was not diagnosed or repaired. The failure mileage was 43,000.

- Kansas City, MO, USA

problem #140

Apr 262021

Compass

  • miles
My vehicle has nearly killed my entire family multiple times now, stalling out on the highway going 75 miles an hour, shutting off because I turned a corner, rarely starting and having to buy a jump box because my vehicle doesn't want to start due to have a bad PCM according to U87 recall that my VIN isn't included in. I have been lied to by your staff every single time I have called, I am hopeful to get the class action lawsuit that so many states have going on in Missouri as well. My vehicle is extremely dangerous and going to kill my family it will be your fault it, I will ensure that an attorney is well aware of the lack of empathy, the lack of action your company has done, and downright refusal to do the necessary repairs to make my vehicle safe.

- Kansas City, MO, USA

problem #139

Aug 112021

Compass

  • miles
In April my vehicle started stalling when I would turn the corner. Then it died when my son and I were going down the highway at full speed. It just stopped running I had no power to move anymore. Then it would not sure off so I could start it again, now it is hit or miss if it will start I had to buy a jump box so I could go to the store or work. Today the auto start light came on, I am in fear for my families safety. I have reported it to Chrysler multiple times, taken my vehicle to two different dealerships all refusing to help the second dealer refuses to look at it to determine what the issue could be without me paying them first. I am scare we are going to stall again in the highway and get killed. Please help.

- Kansas City, MO, USA

problem #138

Aug 152021

Compass

  • 70,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that the engine failed. The contact stated that while driving in traffic at various speeds, the vehicle abruptly stalled. The failure was experienced several times. There was no warning light illuminated. The contact stated that the push to start button remained illuminated after the failure occurred. The contact was able to restart the vehicle after waiting a few minutes and regained normal vehicle functionality. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 70,000.

- Ocean Park, WA, USA

problem #137

Aug 172021

Compass

  • miles
About two years ago I noticed that my seat had a broken part. The power seat assembly had a broken place where it attaches to the actual seat. Finding the part to replace it is so expensive. I also purchased two new batteries running $400 plus from the dealership with the vehicle only being a few year old the batteries should last longer. The start stop on the car fails all the time and I barely am able to crank the car from the fob. Since purchasing this vehicle for $31,210. I am trying to reach the manufacture to see what they can do.

- Greensboro, NC, USA

problem #136

Jul 312021

Compass

  • 44,000 miles
The contact owns a 2018 Jeep Compass. The contact stated while approaching his driveway, when turning off the headlight and the ignition, he noticed the -??Lights On-?? message was illuminated however, the lights were off. The contact also stated on another occasion, while making a right turn, the vehicle seized. The contact stated while restarting the vehicle, the low oil pressure warning light was illuminated. The contact stated he continued to experience the failure while driving to his residence. The contact took the vehicle to a local dealer, where he had an oil change performed but did not have the vehicle diagnosed. The mechanic was not informed about the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V670000 (Engine and Engine Cooling) and 17V740000 (Electrical System) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 44,000.

- Rantoul, IL, USA

problem #135

Apr 012021

Compass

  • miles
the backup camera is black sometimes when backing up, sometimes it works, sometimes it does not.

- Maumelle, AR, USA

problem #134

Jul 202021

Compass

  • miles
Bought this jeep from dealer Bourne car center, easton ma. jeep electric system malfunction with brakes frequently. Brakes gets locked up and car does not start. i bought this car 5 months before, this issue has happened 3 times already. concerned with brake issue. when jeep is moving, it works well.

- Mansfield, MA, USA

problem #133

Jul 142021

Compass

  • miles
I have a 2018 Jeep Compass with a 8.4" Uconnect Infotainment system. I have owned the car since new. The infotainment system screen has started to de-laminate after only 3yrs. This is something you usually see in screens much, much older. While researching the issue at several user sites, I have found that the de-lamination of the screen is quite common among, Dodge, Chrysler, Jeep vehicles. I believe this is a defect in the build of the infotainment control head screen and, at minimum, the manufacturer should offer a one time repair to original owners, ans correct the defect in all future vehicles.

- Cary, NC, USA

problem #132

Jul 122021

Compass

  • miles
The park rear view camera stops working for long periods of time. Sometimes it even freezes the whole screen on a black screen.

- Clarksville, TN, USA

problem #131

Dec 012020

Compass

  • miles
While driving the jeep shuts off and then all lighys come on that are on the dash board. The jeep cannot be restarted nothing works. We have taken it to a dealer more then 5 times in less then 5 months. We replaced both batteries and still had the same issue few days later. they updated pcm module and few days later jeep shut off so the dealer replaced the pcm module. Jeep still ended up shutting off a few different time dealer said battery cable lose and maybe low oil but oil was good. We have been told by dealer they do not know what the issue is even after having a star tech look at the jeep. June 5th 2021 jeep was picked back up from dealer an is sitting in driveway because all light on an jeep oeeps shutting off its unsafe to drive.

- Ocala, FL, USA

problem #130

May 102021

Compass

  • miles
Back up camera does not work screen keeps going black with message service not available. Been over a week since last worked. Been going on and off since bought this car. Not being able to see is safety

- Derry, NH, USA

problem #129

Apr 302021

Compass

  • miles
I bought my Jeep brand new with zero miles in 2018 and have been having problems with my back up camera since then. My back up camera for my Jeep randomly and continuously goes black. This can last a day or up to a week I am without a back up camera. Jeep has replaced the radio twice and have replace the camera itself once. I've taken my car to get service for back up camera to Jeep multiple times. The last time I was at Jeep they replaced my radio and it hasn't been a month yet and my back up camera is not working the screen is black. Today is Monday, May 3 and I have been without a back up camera since Friday April 30th. I do not feel safe driving this car.I have video proof every time the backup camera goes out but I've attached a picture of the black screen.

- Baltimore, MD, USA

problem #128

Apr 162021

Compass

  • 36,500 miles
I have a 2018 Jeep Compass latitude and on numerous occasions have had the car stall at red lights when shutting off from braking, when releasing my foot from the brake the car failed to accelerate with other vehicles behind me. In these instances I have had to put my car in park and then power it off and restart it as the quickest fix. This has also happened to me in drive thrus while stopping to pay and at stop signs, all doing the same thing after braking and the automatic start/stop engaging. The other issue I have had has occured while driving down the road/highway. This has happened to me three times now. In one instance I was going 30 mph and my car just stopped accelerating and the power stirring no longer would work, the screen displayed a message saying to put my vehicle in park and that my vehicle needed to be started before it could be shifted and the D shown on my dash was blinking. When the car started to slow I tried to pull over, but my power stirring wouldn't work and I was froced to stay in the middle of the road. Another time I was truning a corner at a red light and in the process of the turn going around 15 mph my car dash showed the same message and performed the same way with no power stirring. The third time I was going 55 mph down a highway and the car did the same thing. In each of these instances I put my car in park, pressed the break and the start button and the car did not start, on the second time it did not start as well and sounded as if my car was not going to start at all and stalled like the battery was dead, which it clearly was not. Eventually the car starts and I could then shift to drive and proceed as normal. This is not okay though, and extremely dangerous. My car is not very old and does not have a lot of miles on it at the times these occured I was at 31,000- 36,000 miles.

- Amboy, IL, USA

problem #127

Apr 202021

Compass

  • 23,000 miles
My forward collision warning system gave a false positive while I was driving down a busy road way. It activated the braking system when there were no vehicles in front of me for at least 40 yards and causing a vehicle that was following me to have to break and swerve to miss hitting me. I was on rt 15 in shamokin dam around 12:30 pm going 30 mph

- Lewisburg, PA, USA

problem #126

Apr 122021

Compass

  • 46,250 miles
The vehicle was stopped at a traffic light and the start/stop feature was engaged. When my foot was taken off the brake, the vehicle would not restart like it was supposed to. I put it in park and tried to restart it and it would not restart. The battery was not dead as the lights were working as well as many warning lights illuminated on the instrument panel. This is the third time in three years that this vehicle will go to the dealership for a similar issue. The diagnoses seems to be different each time, but ultimately I take it in for the same issue and it still has not been fixed. This is a safety issue that left me stranded in the middle of four lane highway. The last time it happened the vehicle went into limp mode on the interstate. Eventually this is going to cause a major accident and could possibly kill me or my family. It's happened twice in start/stop mode at a stop light and once in motion on the interstate at 70mph.

- Theodore, AL, USA

problem #125

Apr 102021

Compass

  • 46,034 miles
On January 30th, 2021 I was driving on the route 9, I stopped on a red light, when it turned green, I was about to go ahead but my car just shut off, I could not turn it on again, I called a tow, we took it to the dealership and they said I needed to replace the main and aux battery, they charged $555.15 the next day, when I was going to drive the car again, I turned on and several messages poped up on the screen: "stop safely vehicle will shut off soon' 'service antilock break system' '4WD unavailable' 'service break system' after all those messages the car shut off. I called the tow, we went to the dealership again and they told me the problem was a wire connection. After that I drove the car normally but on April 10th, 2021 I tried to take my car and I had the same problem, same messages, I called the tow and we went to the dealership again. I am afraid of my safety and others while I am driving, the dealership does not give more information about it, they do not fix the problem, and I think an investigation should be conducted immediately to know if the car must be recall.

- Brighton, MA, USA

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