10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,497 miles

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« Read the previous 20 complaints

problem #150

Nov 292019

Compass

  • 20,000 miles
The vehicle at any known time goes into the parking brake mode and stalls! the dealership does not recognize the problem and twice we were advised to change the oil" the oil changes which should not even be entertained has always been kept up to date. My question should we change the oil before or after the severity of the accident that can occur due to this malfunction. And why is this not a recall there are so many complaints online people experiencing same problem.are you waiting till someone dies before doing something about it? that would surely sore sales" not understanding how this is going on so long.it has occurred on three incidents now highway and side street, it should not matter it is extremely dangerous!

- Hewlett, NY, USA

problem #149

Nov 012019

Compass 4-cyl

  • 12,900 miles
Purchased new Compass from best Jeep in Plymouth MA. After first oil change, just before second 13,000 miles (sticker says to go every 7,000 miles) low oil pressure light came on, had to get off the road. Took 2 quarts of oil to get to safe zone, oil dripping was noticeable under car and I brought back to dealer. Got car back and they noted no oil leak found and saw spilled oil at filler spot. I put oil in the car, there was no oil spilled around the filler. When I looked, dealership had taken, what seemed to be an oily rag, and wiped all around that area. Then tried to blame me. Got car home, oil was still dripping. Called, made another appointment. They then wrote on the work order "verified, service manager documented oil under vehicle. They put die in oil, cleaned up present oil on outside of engine. Went back to dealer after 300 miles, oil was down half a quart, but dealer said no leaks found. Was told that this is within the normal range for a new engine to burn up to 1 quart of oil per 1000 miles. This means the engine is already showing 1 quart of oil aprox every 600 miles. Now I have to do an "oil consumption test" every 1000 miles. After reading what can happen when low oil pressure happens, car shutting down and locking up so cant be driven, has happened. Once at a stop light, then trying to leave a parking spot. I thought it was operator error and I must have done something wrong because no warning lights came on and I was able to restart the car and continue. My fault for not following up with dealer, however if happens again, car will be just towed from spot. To me, this is an issue Jeep knows about and is putting profits over lives. The cost of a life if the car shuts down on the highway or intersection with no warning, if far less than what it will cost them to step up and acknowledge and correct. I just pray it doesn't happen to my family.

- Plymouth, MA, USA

problem #148

Nov 242019

Compass

  • 40,000 miles
On several occasions the care has stalled while driving. Once when taking a turn, but mostly when slowing down at a stop light. The check engine light will come on and service auto start stop will come on and without any warning the car will stop in the middle in the road. When we took car to the dealer they told us that it was the both batteries. We have had this car less than one year. I could understand one battery, but why would both go out at the same time. In researching I saw that there was voltage regulator recall; however, we are being told that this does not involve our VIN. These incidents have happened around town.

- Lexington, SC, USA

problem #147

Oct 102018

Compass

  • 23,425 miles
The contact owns a 2018 Jeep Compass. While traveling approximately 45 mph, the engine made a roaring sound. There were no warning indicators illuminated. The contact stated that the failure began six months ago. The vehicle was taken to different dealers eight times and four new differentials were replaced. The vehicle was taken to northtown Chrysler Jeep Dodge Fiat (2020 niagara falls blvd, tonawanda, NY 14150, (716) 616-3299) where the ptu and another unknown update were completed. The vehicle was repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 23,425.

- Williamsville, NY, USA

problem #146

Nov 162019

Compass

  • 29,000 miles
I purchased my Jeep Compass new. Since I have had it, I have taken my 2018 Jeep Compass in for repair due to loss of oil several times. The loss of oil was first noticed before the first 2,000 miles on the car because of a ticking noise coming from the engine. This car has even stopped on me on while traveling out of town and the engine light comes on along with other lights. In this particular instance it did start back up eventually. When it did, the engine light stayed on the whole time. Recently, (11/16/19), while driving the whole car shuts down in the middle of the street and the emergency brakes lock up. The car will not budge. In this instance the car had to be towed to the dealership. There have been so many issues with this car that I do not feel safe driving it. These issues seem to be completely random and without warning.

- Indianapolis, IN, USA

problem #145

Nov 212019

Compass

  • 23,789 miles
Engine oil checked low 3,000 miles after last oil change. This is consistent with multiple online reports of these vehicles burning oil rapidly. Other reports state vehicle shuts down while traveling with no warning indications and the dipstick registers no engine oil.

- Okemos, MI, USA

problem #144

Nov 162019

Compass

  • 29,677 miles
Purchased at the dealership @ 5K..engine stalled @ 18K miles as I was backing out of my driveway.. checked and there was no oil on stick.. had to buy oil twice just to take my Jeep to be serviced and have an 'oil consumption test' performed multiple times, was told everything was fine.. 11K miles later..'service engine, ' 'service transmission, ' flashes on dash. No oil on stick within 400 miles of needing an oil change.. engine won't turnover/start. Stranded with <30K miles & haven't had the vehicle a year.

- Newnan, GA, USA

problem #143

Nov 052019

Compass

  • 24,000 miles
I had been driving the car for a few minutes and stopped at a red light behind another vehicle. When the light turned green, I drove and turned right. After about 10 yards, my car stalled just as I was trying to accelerate. Fortunately, no one was behind me, or I would have likely been hit. This had happened twice before, so I knew the process: Put the car in park, turn on the emergency break, turn off the emergency break, turn off the car, turn on the car, put the car in drive. This sequence seemed to work, but my car should never stop in the middle of the road while I am driving. It is scary and unsafe.

- Charlotte, NC, USA

problem #142

Nov 142019

Compass

  • 10,000 miles
While driving on highway the engine light came on and the vehicle began to pull back and jerk as if it were trying to slow down. Continued for a few miles to Jeep dealer which happened to be on that highway. The technicians explained that the engine light came on so as a safety precaution the vehicle restricts the speed by pulling back when you try to accelerate. The vehicle is currently at the dealer and they are unable to find any code that indicate a problem and they are unable to replicate the issue

- Tenafly, NJ, USA

problem #141

Oct 272018

Compass

  • 3,000 miles
Car stalls randomly if oil is low... on highways, at intersections, while turning or at stop lights and stop signs. Problem started when vehicle only had 3000 miles. Brought it in for service and was told that this is normal behavior for this vehicle. They said the vehicle burns oil quickly and when it is low it stalls. This was a 17 birthday present for my daughter who had several near miss accidents before we figured out the problem.

- Tenafly, NJ, USA

problem #140

Nov 142019

Compass

  • 9,000 miles
On November 14, 2019, my wife drove our 2018 Jeep Compass on a local street, within minutes, the car began slowing down in the middle of the road, came to a complete stop, and then shut off. Before the car shut off, the emergency brake light came on. On the first attempt, the car did not turn back on. On the second attempt, the car turned back on.

- Uniondale, NY, USA

problem #139

Jul 172019

Compass

  • 3,000 miles
I bought my 2018 Jeep Compass in February 2019. In July 2019 while driving the car on the freeway with my 2 daughters the oil light came on and the car turned off in the middle of traffic. Thank god I was in traffic and I was able to restart the car. The oil light did not come back on and I was able to drive the car. A few days later this happened again while taking my daughters to visit family on the road. I was able to start the car again. The oil light did not come back on again. The next day I took my car to larson Dodge and Jeep dealer in puyallup, wa. I told them what was happening and I was told that it is a known problem that the Jeep Compass has a problem with oil evaporating and they would change the oil. The service person I talked to said his wife also has a Jeep Compass and he is trying to convince his wife to trade it in because to this problem. I am not sure how oil can just evaporate. At the time of the oil change I had driven about 3000 to 3500 miles since I bought the car. I have had to have my oil changed one other time around 3000 miles and will have to have it changed again soon. The last time the oil was very low again and it getting low again. I have to continuously check my oil on a weekly basis on an almost new car. Driving this car, that can just turn off at anytime due to a known oil consumption issue with the 2018 Jeep Compass not only puts me in danger but it puts my children in danger each time the car is driven. I do not have another mode of transportation.

- Bonney Lake, WA, USA

problem #138

Nov 112019

Compass

  • 16,500 miles
I have had multiple, varying issues with my 2018 Jeep Compass since I began leasing the car in June of 2018. In the past year or so alone, the car has had the uconnect system replaced or fixed 4 times, the brakes were recalled and repaired, it broke down on the side of the road out of oil at 6,000 miles, and now the engine needs to be replaced.

- York, ME, USA

problem #137

Nov 092019

Compass

  • 229,000 miles
I left my house and drove about a mile down the road. I stopped at a stop sign and as I went to proceed onto an extremely busy road my 2018 Jeep Compass completely shut down. It wouldnt move and told me to shift gears then press the brake and start botton. Multiple attempts would not restart the car. It took between 5-7 minutes to finally start running, but gave no indication of what the issue was. I was able to drive a mile to my destination without any issue, but was momentarily in fear for my life as the engine shut down with no notice. Upon further investigation, I found a website containing of hundreds of recent complaints describing the exact same scenario. Jeeps solution has been that the cars are in need of oil changes, but yet for myself and many others, no oil warning light is even coming on. My husband checked my oil and there basically is none. I called the dealership service center who informed me that many people have been having this issue and it needs an oil change. I find this incredibly unacceptable and feel that Jeep is in over their heads with how to resolve this faulty system that nothing is being done about it and wont until fatalities are unfortunately reported. I contacted Chrysler who said it may need an oil consumption test done, which is obviously going to require me to drive the vehicle in unsafe conditions to run a 'test'. I have also read that the engine was designed to shut off when oil is low and Chrysler confirmed that. How does this pass testing? there is no warning light at all and chances are that you will die or be seriously injured if your car just shuts off in traffic. I am genuinely concerned for my life and the lives and safety of others while having these faulty vehicles on the road. There needs to be a recall asap and engines need to be replaced with one that dont burn through fuel like this Compass was 'designed' to.

- Shelton, CT, USA

problem #136

Nov 042019

Compass 4-cyl

  • 6,000 miles
Car has shut off while driving about 12 times the past 2 years. I noticed started after 6K. My oil is perfectly fine and I keep up with all the oil changes especially since it is a lease and is free with who I lease it through, its very dangerous and I have 4 children!!!!! also sounds a hard knocking sounds while accelerating as it shifts into another gear and jerking of the entire car forward when this happens I had to immediately slam on my brakes as it almost caused huge accident and not to mention shakes me and my children up every time this happens. Why aren't there any recalls on this if there are soooo many complaints? consumer stated I have to take it back in another 1K so I will provide follow up. He said I'm burning a little more than normal so that's why the next 1K I have to go back this is the other issue they are saying is normal. 27766 5:18 pm jerk feeling as changing gears 11/6/19 611 rd 27792 9:36 pm jerk feeling 11/6/19 hulmeville rd 27807 11:19 pm 11/6 really bad thump/jerk 611 ad as I was passing a vehicle between lanes 11/7 8:45 am started it with the remote starter got in vehicle pushed button car wouldn't start sat in idle for 3 min had to keep pushing to start. 11/18 2:28 pm 28329 turning onto main road switching lanes thumb/knocking /jerking 10 mph county line rd 11/19 9:07 am 28352 gibraltrar rd thump/jerking driving straight as I accelerate 11/19 6:03 pm 28371 think while going up on linekiln pk 11/21 6:25 28440 out of parking lot 3 mph jerking thumping as changing gears 11/30 9:47 28843 40 mph jerking thump of car hill town pike I'm having major issues with this car you can see this is only one month.

- Warminster, PA, USA

problem #135

Oct 312019

Compass

  • 30,782 miles
The contact owns a 2018 Jeep Compass. While operating the vehicle and attempting to turn, the oil warning indicator illuminated and the vehicle shut off. The contact stated that the failure first occurred in July of 2019. The vehicle was taken to dutchess Chrysler Jeep (2285 South rd, poughkeepsie, NY 12601) where oil was added. The dealer advised the contact to keep an eye on the oil consumption. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,782. The VIN was not available. Consumer has decided to trade the car in.

- Highland, NY, USA

problem #134

Aug 142019

Compass

  • 7,398 miles
The contact owns a 2018 Jeep Compass. While the vehicle was in traffic, it stalled three times without warning. The vehicle was taken to napleton's arlington heights Chrysler Dodge Jeep Ram (1155 w dundee rd, arlington heights, il 60004, (847) 481-8411) where it was diagnosed that the vehicle was burning oil and needed a new engine. The vehicle was not repaired. The manufacturer was made aware of the of the failure and provided a case number. The failure mileage was approximately 7,398.

- Palatine, IL, USA

problem #133

Aug 012019

Compass

  • 6,000 miles
The contact owns a 2018 Jeep Compass. While the vehicle was in traffic, it stalled three times without warning. The vehicle was taken to napleton's arlington heights Chrysler Dodge Jeep Ram (1155 w dundee rd, arlington heights, il 60004, (847) 481-8411) where it was diagnosed that the vehicle was burning oil and needed a new engine. The vehicle was not repaired. The manufacturer was made aware of the of the failure and provided a case number. The failure mileage was approximately 6,000.

- Palatine, IL, USA

problem #132

Jun 102019

Compass

  • 19,000 miles
The contact owns a 2018 Jeep Compass. When the vehicle was started, the check engine indicator illuminated. The vehicle was taken to eastchester Chrysler Jeep Dodge Ram (718-547-5500, located at 4007 boston rd, bronx, NY 10466) where it was diagnosed that the transmission needed to be repaired. A loaner vehicle was not provided. The contact was informed to get a rental vehicle for two days and the dealer would reimburse him. The dealer was not contacted. The manufacturer was made aware of the failure and did not assist. Additionally, while the contact's daughter was at a stop light, the vehicle was rear ended by another vehicle. The air bags did not deploy. The contact's wife was seated in the front passenger seat and struck her head on the dashboard. The seat belt did not restrain her properly and she sustained a concussion. The driver sustained a back injury. The driver and passenger were taken to the emergency center for medical attention. A police report was filed. The vehicle was damaged, but was not towed. The manufacturer was made aware of the failure and sent someone to investigate. The investigator stated that the seat belt performed as expected. The vehicle was repaired. The failure mileage was approximately 19,000.

- Bronx, NY, USA

problem #131

Oct 202019

Compass 4-cyl

  • 15,000 miles
Took ownership of vehicle in Aug 2018. At 6000 miles it randomly stalled. Returned car to dealership and was informed there was no oil so they topped off and asked me to return for an oil consumption test in 1000 miles. Upon returning it was determined that the engine needed to be replaced which was at 9000 miles. At 14000 miles the same issue begins to happen again and car stalled several times, once backing out of driveway, the other at an intersection. I had the car towed to dealership and was told there is nothing wrong with vehicle. Awaiting return and reimbursement for rental vehicle and any compensation from Jeep.

- Hillsborough, NJ, USA

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