10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,538 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #165

Jan 152020

Compass

  • 39,000 miles
Oil burning up way before oil change is due. Caused my car to stall in the middle of the road. The stall occurred while making a right turn at an intersection speed of approximately 10-15 mph. Mileage was about 39000 while making the turn a quick chime and oil pressure low came on and disappeared and the car immediately stalled. Come to find out that was was oil on dipstick. No warnings

- Hastings, MN, USA

problem #164

Jan 032020

Compass

  • miles
Since I've purchased the vehicle the emergency brakes comes on randomly. I can literally be driving and come to a stop sign and it comes on. This is unsafe and can cause others to hit you from behind. My car has also for the second time in one year had check engine and transmission light to come on. This should not take place with a brand new car.

- Saint Louis, MO, USA

problem #163

Dec 312019

Compass

  • 48,500 miles
1) the Jeep Compass was traveling in motion on a farm to market road and stalled. It completely shut down. No steering, no braking. Complete failure. No way to signal or let others traveling down the same highway that the vehicle was stalled. 2) the hood has popped open while traveling down a major highway. 3) all the alarms in the vehicle have gone off while traveling down the road. 4) the low oil pressure light and alarm has gone off while traveling down the road. 5) settings, such as park brake and radio, have changed indiscriminately. * far, the most serious and dangerous problem is the vehicle stalling when in motion. Then, it was hard to restart, in the middle of the road!!**

- Mineola, TX, USA

problem #162

Dec 292019

Compass

  • 45,000 miles
The car stalls or does not start. When we hit the start button it clicks and then the display says the car is running. By no means is the car running. We have checked the battery and disconnected the battery to see if it would reset anything. No go. This has also been happening since we bought the vehicle two years ago. It has now decided it will not start at all.

- Mulvane, KS, USA

problem #161

Dec 152019

Compass

  • 13,200 miles
The contact owns a 2018 Jeep Compass. While driving various speeds, the vehicle randomly shut off on multiple occasions. The engine was restarted and the vehicle operated normally. The vehicle was taken to island Chrysler (1239 hylan blvd, staten island, NY) where it was diagnosed that the engine oil was very low. The contact was informed that the engine shut off due to very low oil and operated as intended. The manufacturer provided case number: Cas-71699220. The failure mileage was 13,200.

- Staten Island, NY, USA

problem #160

Sep 122019

Compass

  • 28,000 miles
On three different occasions my engine has shut off and gone into a 'limp mode' while I am driving without any warning or indicator light activation. This has occurred while driving at high speeds and has nearly resulted in more than one multi-vehicle accidents. The parking brake engages and I am unable to restart the vehicle for several minutes thereafter. I was nearly rear ended on both occasions and had no ides what was wrong. Come to find out, there was minimal oil in the engine despite being dealer maintained in a timely fashion and well before the next oil change was due. I immediately took my 2018 Jeep Compass in for servicing where they explained they have been seeing this issue in this particular model with the 2.4 liter multi-air 4 cylinder engine. The PCV valve was replaced and they started to monitor oil usage via an oil consumption test every 500 miles. Unfortunately the PCV valve replacement did not prove to be the fix as the engine malfunctioned once again sometime around 2500 miles into the oil change. I am extremely concerned for my safety and rely on this vehicle to get me to work as I am a healthcare professional. I am shocked that a recall has not been issued after reading online just how many cases have been reported with the same make/model engine. I am lucky that I was not seriously injured and it is just a matter of time before someone is, if action is not taken. I was merging onto a 4 lane highway during rush hour traffic with no shoulder the first time this occurred. Traffic was moving at 65 miles per hour. It was absolutely frightening. This is unacceptable and is a detriment to highway and personal safety. My sales associate at the dealership is also alarmed at just how many 2018 Jeep Compass' with the 2.4 liter engine are having this unequivocal hazardous issue. Something must be done asap.

- Putnam Valley, NY, USA

problem #159

Nov 072019

Compass

  • 23,000 miles
This Jeep cannot go 3,000 miles between oil changes. Even when using a fully synthetic oil that has a life span of 5,000 miles, the "low oil pressure" warning comes on. If not serviced, the vehicle stalls (usually while turning the steering wheel, usually in the middle of an intersection!). upon towing it to a service station, they state that they can't fix it, only the dealership can fix it. The dealership states that it just needs an oil change. So, instead of using the "mileage to next oil change" sticker, I have to have the oil level checked to estimate when it will stall again. I do not feel safe in this car.

- Cordova, TN, USA

problem #158

Dec 252019

Compass

  • 17,700 miles
The car stopped in the middle of freeway, I was lucky no one was behind me, so far three times it happened. Every time when it happened I was driving the car. The way it happens first my speed will reduced even though I was pushing the gas, and suddenly stops.

- Rancho Palos Verdes, CA, USA

problem #157

Dec 262019

Compass

  • 34,000 miles
My hill brake activates while I'm in traffic, making U-turns, and driving. I took it to the dealership in January and they couldn't replicate the problem so they couldn't resolve it. They had it from January 25th to February 14th. Now my car isn't starting and the hill brake is activating. I got a new battery and an oil change on Monday, December 23rd.

- Boynton Beach, FL, USA

problem #156

Dec 202019

Compass

  • miles
I have a 2018 Jeep Compass that I purchased earlier this year in February. Later on in October I started getting a low oil pressure signal more specifically it would signal whenever I turn the steering wheel while driving. I took it to a Jeep technician turns out it was leaking oil and needed a whole engine replaced (keep in mind 2018 vehicle). Fast forward to now (only two months later) my car started shaking then progressively went to not even turning on at all while driving on city road the serv 4WD light turned on. Now it's back at the shop

- Houston, TX, USA

problem #155

Feb 012019

Compass

  • 30,000 miles
When my vehicle hits 47 mph it starts making a very loud humming noise coming from the engine area. The noise continues to be persistent until I slow down to less than 30 mph. I have taken it to dealership but Jeep doesn't know how to fix it. They say they have been working on a software update since early 2018. I'm not sure if it's damaging my vehicle but it is extremely loud.

- South Fork, PA, USA

problem #154

Oct 012019

Compass

  • 1 miles
Burning excessive oil. Had to get new motor. Second motor is burning oil. Going through second oil consumption test. 2018 Jeep Compass with 11,500 miles. Still under warranty. Vehicle can stop without warning, anywhere at any time.

- Bel Air, MD, USA

problem #153

Sep 112019

Compass

  • 10,000 miles
First my radio cuts out at random times. Second, I've been noticing my oil light coming on many times. I constantly feel like I'm putting oil in this car. 3 rd, I was pulling out of a strip mall when my car just shut off. Thankfully I wasn't in traffic yet. Many times when I start my car and start moving my car stalls. This has happened too many time that I don't feel safe. Every 600-1000 miles I have to check the oil. It is always low and I believe this is the cause of the stall problem. I bought this car in October 2018 brand new and have had trouble ever since I hit 3000 miles. Very disappointing!!!!

- Pasadena, MD, USA

problem #152

Dec 092019

Compass

  • 15,335 miles
During cold weather/ and randomly driving down highway, engine will cutout and not restart. Also when parked engine will crank, but not start. Even if you replace battery- does nothing. This is a very high priority for safety concerns. This could cause lots of wrecks.

- Norfolk, NE, USA

problem #151

Dec 022019

Compass

  • 7,016 miles
The car wont start. When presing the pushstart button it wont work. Message on the screen says car not in park and wont start nor shut down. No way to move it or shutting it down.

- Anasco, PR, USA

problem #150

Nov 292019

Compass

  • 20,000 miles
The vehicle at any known time goes into the parking brake mode and stalls! the dealership does not recognize the problem and twice we were advised to change the oil" the oil changes which should not even be entertained has always been kept up to date. My question should we change the oil before or after the severity of the accident that can occur due to this malfunction. And why is this not a recall there are so many complaints online people experiencing same problem.are you waiting till someone dies before doing something about it? that would surely sore sales" not understanding how this is going on so long.it has occurred on three incidents now highway and side street, it should not matter it is extremely dangerous!

- Hewlett, NY, USA

problem #149

Nov 012019

Compass 4-cyl

  • 12,900 miles
Purchased new Compass from best Jeep in Plymouth MA. After first oil change, just before second 13,000 miles (sticker says to go every 7,000 miles) low oil pressure light came on, had to get off the road. Took 2 quarts of oil to get to safe zone, oil dripping was noticeable under car and I brought back to dealer. Got car back and they noted no oil leak found and saw spilled oil at filler spot. I put oil in the car, there was no oil spilled around the filler. When I looked, dealership had taken, what seemed to be an oily rag, and wiped all around that area. Then tried to blame me. Got car home, oil was still dripping. Called, made another appointment. They then wrote on the work order "verified, service manager documented oil under vehicle. They put die in oil, cleaned up present oil on outside of engine. Went back to dealer after 300 miles, oil was down half a quart, but dealer said no leaks found. Was told that this is within the normal range for a new engine to burn up to 1 quart of oil per 1000 miles. This means the engine is already showing 1 quart of oil aprox every 600 miles. Now I have to do an "oil consumption test" every 1000 miles. After reading what can happen when low oil pressure happens, car shutting down and locking up so cant be driven, has happened. Once at a stop light, then trying to leave a parking spot. I thought it was operator error and I must have done something wrong because no warning lights came on and I was able to restart the car and continue. My fault for not following up with dealer, however if happens again, car will be just towed from spot. To me, this is an issue Jeep knows about and is putting profits over lives. The cost of a life if the car shuts down on the highway or intersection with no warning, if far less than what it will cost them to step up and acknowledge and correct. I just pray it doesn't happen to my family.

- Plymouth, MA, USA

problem #148

Nov 242019

Compass

  • 40,000 miles
On several occasions the care has stalled while driving. Once when taking a turn, but mostly when slowing down at a stop light. The check engine light will come on and service auto start stop will come on and without any warning the car will stop in the middle in the road. When we took car to the dealer they told us that it was the both batteries. We have had this car less than one year. I could understand one battery, but why would both go out at the same time. In researching I saw that there was voltage regulator recall; however, we are being told that this does not involve our VIN. These incidents have happened around town.

- Lexington, SC, USA

problem #147

Oct 102018

Compass

  • 23,425 miles
The contact owns a 2018 Jeep Compass. While traveling approximately 45 mph, the engine made a roaring sound. There were no warning indicators illuminated. The contact stated that the failure began six months ago. The vehicle was taken to different dealers eight times and four new differentials were replaced. The vehicle was taken to northtown Chrysler Jeep Dodge Fiat (2020 niagara falls blvd, tonawanda, NY 14150, (716) 616-3299) where the ptu and another unknown update were completed. The vehicle was repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was approximately 23,425.

- Williamsville, NY, USA

problem #146

Nov 162019

Compass

  • 29,000 miles
I purchased my Jeep Compass new. Since I have had it, I have taken my 2018 Jeep Compass in for repair due to loss of oil several times. The loss of oil was first noticed before the first 2,000 miles on the car because of a ticking noise coming from the engine. This car has even stopped on me on while traveling out of town and the engine light comes on along with other lights. In this particular instance it did start back up eventually. When it did, the engine light stayed on the whole time. Recently, (11/16/19), while driving the whole car shuts down in the middle of the street and the emergency brakes lock up. The car will not budge. In this instance the car had to be towed to the dealership. There have been so many issues with this car that I do not feel safe driving it. These issues seem to be completely random and without warning.

- Indianapolis, IN, USA

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