10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,772 miles

About These NHTSA Complaints:

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problem #404

Jan 312024

Compass

  • miles
I leased a 2018 jeep compass in the month of September that year brand new. light kept appearing on my dash that I was not familiar with. Basically it had to do with parking on a hill indicator, the radio wouldn-??t always work either, and a loud boom on Highway. However we parked the car on flat grounds at all times. That was the beginning of the malfunctioning with this vehicle. I had just got an oil change end of 2019, one day driving in an alley area with my 2year old daughter, my car literally shut off on me while driving at speeds of 10 mph. Everything shut off. Fortunately I was able to turn it back on and the next day took it to the dealership. The result was I needed a brand new engine. WHAT, it-??s a little over a year old how can this be? The oil was gone all cylinders were shot, not sure what that meant but a month without my car I received it back with a new refurbished engine. Fortunately all was covered under the manufacturer warranty. Thought the problems were solved. Nope it constantly has malfunctions with the radio, reverse camera doesn-??t always work, a loud bang happens when I-??m on the highway at the highway speed, let my foot off the accelerator and a loud bang happens. On [XXX], in the middle of an intersection my foot was on the brake and the on/off engine thing went off. Then I proceeded to accelerate and the car shut off. This time all the lights were on inside the dash area but my brake locked up so hard and the steering wheel along with the windows wouldn-??t work. I placed the car in park and the e brake and for 15 minutes tried turning it back on. It was terrifying, it turned on and brought it to the dealership and explained the situation. It-??s currently there now and at the moment they say it-??s the battery. I DO NOT feel safe in this car being that I always have my children in the car all the time. An investigation needs to be seriously opened with these vehicles. I-??ve been paying for a car that has potentially risked my families life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM

- West Covina, CA, USA

problem #403

Jan 152024

Compass

  • miles
Driving at freeway speed, the engine dies. Steering wheel locks up and I coast to a stop. Very dangerous. After 10-15 minutes, Jeep will start and drive an unknown amount of time and same thing will happen. I took to a local garage because it is out of warranty. The shop manager said there is no engine code or direction for them to determine what is wrong. Internet search shows this is a huge problem with 2017-2019 Jeep Compass. However apparently not enough people know they can file a report with NHTSA or there would be a gigantic number more complaints than there are. Someone will die in a crash because of this well known issue. Hopefully something will be done before its too late. Batteries replaced, car serviced, and still continues to happen. Has happened around 5 times in last 2 weeks. An issue all over the internet and clearly a fault in manufacturing.

- Gilbert, AZ, USA

problem #402

Jan 012024

Compass

  • miles
This motor has lots of recalls it has ran out of oil in under 2000 miles the car will stop in the middle of the road cut off and the emergency break will come on won't move until you put oil in to almost got killed 4 times dealership refused to fix it I have a extended warranty and they still refuse to replace the motor very dangerous car to be on the road

- Kings Mountain, NC, USA

problem #401

Oct 262023

Compass

  • miles
Stop Safely Will Shut Off Soon appears frequently. Car cuts off while driving. Will cut back on sometimes and sometimes not. Has been happening for at least 3 months now. It-??s well documented online that dealerships and manufacturer are aware of this issue. There is no recall issued for this situation. I want the car replaced.

- North Las Vegas, NV, USA

problem #400

Jan 082024

Compass

  • 32,500 miles
The contact owns a 2018 Jeep Compass.? The contact was driving approximately 45 mph when the vehicle loss power and was jerking.? The the check engine light illuminated. The contact drove the vehicle to the residence and connected it to the On Board Detection Devices however it did not return an engine code error.? The contact started the vehicle and it drove fine. The contact stated this has occurred on 3 separate occasions. The vehicle was not taken to the dealer and was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 32,500.

- Staten Island, NY, USA

problem #399

Jan 092024

Compass

  • miles
In middle of driving, the vehicle suddenly shifts out of gear and won-??t accelerate, multiple warning lights appear in dash all at the same time and car at times the vehicle won-??t even turn off

- Fort Wayne, IN, USA

problem #398

Jan 022024

Compass

  • miles
When the vehicle halts at a red light or stop sign, it activates the auto stop/start feature, causing the engine to shut off. However, when I release the brake to accelerate, the car might briefly restart and then stalls. This has happened several times.

- Williamstown, NJ, USA

problem #397

Dec 122023

Compass

  • miles
While I-??m at a stop sign or light, and I let my foot off the break, the high coolant temp light comes on and the car stalls. This has happened at least 30 times over the last 3 years. Today I was almost killed in an accident crossing a busy intersection because I stalled in the middle of the crossing after stopping at a stop sign. I-??ve brought the jeep to dealerships and shops and none of them can recreate the event so they don-??t know what-??s wrong. They-??ve checked everything that they can think to check. I-??ve seen many complaints online of this happening to others with no resolve. What will it take? Someone is going to get killed. Sometimes it takes up to 15 minutes for the car to start again. Other times I have to have it towed. Today it took about 10 minutes with a lineup of cars behind me.

- Calumet, MI, USA

problem #396

Nov 242023

Compass

  • miles
I was driving to work and my car stopped accelerating on its own. My speedometer read 0 and I rolled into a parking lot. I was not able to drive any longer. I turned the car off, then turned it back on. The car made a loud grinding noise, then turned on. I was able to leave the parking lot and started driving home, less than half a mile away. I entered my driveway and it happened again. I rolled to a stop in front of my house then turned the car off. This also happened to my 2008 Jeep Compass. Car parts.com states -??: the CVT transmission on their Jeep Compass would overheat whenever the outside temperature is high or when they-??re driving at high speeds on the interstate. Their vehicles would suddenly produce unusual whining noises and lose the ability to maintain their speed.-?? This is what happened to me, 3 times in the last week.

- Fayetteville , GA, USA

problem #395

Apr 262023

Compass

  • miles
High Coolant Temperature Message appears on the dash and engine shuts off regardless of speed. Happens very often

- Westminster, CO, USA

problem #394

Nov 182023

Compass

  • miles
I have notice for some time now that I have been getting oil changes done before my scheduled time. For example, I got my oil changed August 25, 2023, at 66403 mileages. According to the return for service sticker next service date is February 25, 2024, at 71403 mileages. The current mileage on my Jeep is 68599. My concern is not only I require frequent oil changes, but my check engine light is on, and my vehicle stops on me in on-going traffic. I take my Jeep into Griffin's Hub Chrysler Jeep Dodge S 27th Street Milwaukee. On August 25th I informed the 1st technician that my check engine light came on along with low oil/change oil light. He completed a code reader/car diagnostic. After the oil change, I spoke with service advisor Eric P who spoke with the previous tech regarding the diagnostic. I was scheduled to come back in on 9/7 due to a recall issue with check engine light and low oil pressure but when I returned on 9/7 the check engine light was off therefore showing nothing was wrong. I'm concerned because I'm having oil changes before scheduled mileage & service time. This has happened numerous times. I'm concerned because of the check engine/low oil/check oil lights are all coming on and more importantly I'm concerned because my vehicle stops in on-going traffic at any giving time which is extremely dangerous. I decided to reach out to the NHTSA during the recent incident for more assistance with this matter. I am thankful for not being on the expressway.

- Milwaukee, WI, USA

problem #393

Nov 142023

Compass

  • miles
Car struggles to start, Dashboard shows coolant temperature high then does not start. Usually it will start again once battery is jumped. It has happened 3 times since August 2023. Unsafe because it happens unpredictability and has left me stranded with a child in the car. It cannot be reproduced because it cannot be predicted. It has happened in different weather each time and at different times of the day.

- Lubbo, TX, USA

problem #392

Nov 022023

Compass

  • miles
My car stalled as I was about to turn after stopped at a red light. I tried to restart it several times and then I looked down and noticed the emergency brake light was on. I turned it off, tried starting it again and then it seemed fine. Later as I was mid turn going left through an intersection the car partially stalled where I could not finish my acceleration through the intersection ( it was still on but I could not accelerate however I was able to get it to sort of drift to the side of the road where it then stalled completely). Thankfully there were no vehicles headed through the intersection as I was trying to get out of the way. When I looked down the emergency brake light was on again. I did not receive any warning lights prior to this happening. I currently have it in the shop to have the issue looked at but I have had numerous issues with this vehicle since I bought it. Previous issues were not as scary as this one.

- Vernon Hills, IL, USA

problem #391

Oct 242023

Compass

  • 85,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that after coming to a complete stop, the vehicle stalled while making a left turn while depressing the accelerator pedal. The contact stated that several unknown warning lights illuminated after the failure. Due to the failure, the vehicle was towed to the residence. The next day, the contact restarted the vehicle; however, the vehicle failed to restart while parked at a gas station. The dealer was not notified of the failure. An email was sent to the manufacturer about the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.

- Milwaukee, WI, USA

problem #390

Mar 262023

Compass

  • miles
Engine suddenly overheated while driving. My safety, and the safety of my family, was put at risk as I barely had time to pull over off the interstate before the vehicle completely shut off. My vehicle shut off in the middle of the exit lane, putting us at an increased risk of an accident. The vehicle only had 55k miles and no previous issues with the engine, nor were there lights on until right at the incident. The entire engine needs to be replaced per dealership inspection. Upon doing further research over the months, I-??ve discovered other recalls that could pertain to this issue my vehicle had. The vehicle has been unable to be repaired due to no warranty and overprices cost of the repair.

- Shreveport, LA, USA

problem #389

Sep 232023

Compass

  • miles
Car went in for recall on start/stop issue a few months ago. Recently wife parked the car and turned it off. Several minutes later went to turn it on again and it was dead. Engine would not start and electronics did not work. Could not even put car in neutral to have towed. Had to get new aux. battery and unhook neutral on main battery just to get into neutral to be able to tow. Dealership in Mt. Airy, NC is now trying to say we caused issues by hooking up battery incorrectly which is untrue since the issue happened before anyone messed with the battery.

- Galax, VA, USA

problem #388

Sep 282023

Compass

  • miles
Unknown, it has been taken in for diagnostic testing and each time they stated they weren-??t able to find anything wrong with the automobile.

- Alachua, FL, USA

problem #387

Sep 222023

Compass

  • miles
Hello- I was driving and I pulled up into a turn lane and when I went to take off after the light turned green my entire car just shut off, a bunch of code started flashing and then went away, I was stalled blocking traffic at a busy 4 way for over 30m while I waited for a tow truck, I tried to start my car just to see if there would be any luck and it started without any problem and I was able to move out of traffic but this was dangerous as there were no prior warning codes indicating something was wrong.

- Hudson, FL, USA

problem #386

Sep 192023

Compass

  • miles
My jeep has died 3 different times in traffic. Once at full highway speeds, once in a intersections, etc. All with my minor child involved. They have "serviced" My vehicle 2 timed already and returned it with the same dangerous issue. They are saying they fulfilled the recall because they replaced a part, yet the issue persists. Last time I checked, fixed things work properly. Please force them to fix or replace my jeep before myself or my child dies.

- Denver , CO, USA

problem #385

Aug 312023

Compass

  • miles
Car is intermittently stalling, power steering intermittently failing and all service lights come on at one time, took to a non Jeep dealership they diagnosed as a TIPM failure and told me to take it to a Jeep dealership, took to two Jeep dealerships and they said since the issue wasn-??t happening while the vehicle is in their care there-??s nothing they can do about it.

- Jacksonville , FL, USA

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