10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,456 miles

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« Read the previous 20 complaints

problem #200

Apr 112019

Compass

  • 26,800 miles
The contact owns a 2018 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The instrument panel indicated shift to desire gear or place vehicle in park. A secondary message stated automatic start could not be detected. The contact pulled over and restarted the vehicle however, the failure persisted. The vehicle was taken to three rivers Chrysler Jeep Dodge Ram (2633 w Liberty ave, pittsburgh, pa 15216), to be diagnosed. The contact was informed that the battery needed to be replaced. The battery was replaced however, the failure persisted. The manufacturer was not made aware of the failure. The approximate failure mileage was 26,800.

- Bridgeville, PA, USA

problem #199

May 162020

Compass

  • 31,915 miles
I was driving my car around for a week with no oil in it, the dummy oil light never came on, my car never told me I needed oil, while this happened it also cause my cars parking brake to engage while I was driving through town. I was not even due for an oil change. The dealership said they couldn't figure out why that had happened.

- Orwell, OH, USA

problem #198

May 062020

Compass 4-cyl

  • 25,000 miles
My wife and her aunt were driving at 70-75, then it felt like when a governor kicks on. If that makes sense. At the same time the check engine light came on. Since I was already going that fast I couldn't really tell, but I thought it felt like I couldn't accelerate. Then after they stop for groceries and began driving again they couldn't get it to go over 30. Drove on the shoulder to the next exit. It felt like it wouldn't shift out of first gear to accelerate. I even tried sport mode to manually do it & it still wouldn't. then they pulled over and let cool briefly it was working again. When my wife finally made it home I plugged in my portable code reader to see what tripped the service engine light and the code was for transmission control module. I bought this vehicle last year with 5000 miles on it, currently it has 25,000. This is absolutely ridiculous!! and then reading the other issues people are having this vehicle sounds like a death trap waiting to happen! my family and friends will never purchase Dodge products again, junk.

- Bradley, IL, USA

problem #197

May 042020

Compass

  • 20,000 miles
My 2018 Jeep Compass started randomly overheating. We were stranded for over 5 hours in the middle of nowhere. I had the engine thermostat replaced, as the mechanic thought that was the problem. It seemed to work and we were in our way. About 2 miles from our destination it started overheating again. There was no steam, no excess sound from the engine, no nothing. I took the vehicle into another mechanic and had a full diagnostic ran, only to come back with nothing. We are currently driving through the desert with the heat on because anytime you turn on the ac the engine starts to overheat, and it is not even 80 outside. I looked it up in the seems to be a fairly common problem for the Jeep Compass. We have a long way to go on our trip still. This is extremely concerning considering the age and mileage of the vehicle.

- Grand Rapids, MI, USA

problem #196

May 032020

Compass

  • 31,293 miles
Car has stalled while driving. No transmission fluid and just bought from dealer less than 600 miles ago. Engine runs hot to the point vehicle stops while driving. Electrical system malfunctions and windows go up and down. Burning through coolant and transmission fluid as well as oil. Car overheats upon any acceleration and shuts off. All occur while in motion. Vehicle electrical system and lights too bright at night and cannot see you back up while parked or in motion. Cannot dim. Vehicle gear shift is rough in and out of gear (in drive to parked). Could not park when stalled.

- Charlotte, NC, USA

problem #195

Jan 142020

Compass

  • 60,000 miles
While driving my Jeep Compass, the engine will randomly shut down/stall. The last incident occurred while crossing railroad tracks. The engine shuts down due to low engine pressure as a safety feature to prevent damage to the engine (information from the dealership). However, the engine shutting down/stalling is actually creating a hazard. This has occurred on three separate occasions and the vehicle is a 2018 (2 times while on multi lane highways and 1 time whole crossing railroad tracks). The dealer solution is that the oil needs to be checked prior to every operation to ensure it is within operating levels which is completely unacceptable. The dealership also stated that burning 1 quart of oil / 4000 miles is within tolerance for the engine in the vehicle. Also unacceptable. I'm just lucky I wasn't transporting children in the vehicle during any of the incidents (part of my job to Transport children using my personal vehicle). Currently Jeep provides no remedy for the issue other than to constantly check the oil. My concern is what will their response be when someone stalls on a railroad track with an oncoming train?

- Beaverdam, VA, USA

problem #194

Apr 102020

Compass 4-cyl

  • 10,800 miles
I left my house and drove about a mile down the road. I stopped at a stop sign and as I went to proceed onto an extremely busy road my 2018 Jeep Compass completely shut down. It wouldn't move and told me to shift gears then press the brake and start button. Multiple attempts would not restart the car. Even though I put it into park, the D on the shifter was flashing and a message on the dashboard said that it had to be in park to start...even though it was in park. It took between 5-7 minutes to finally start running, but gave no indication of what the issue was, no warning lights or anything. I was able to drive a mile to my destination without any issue, but was momentarily in fear for my life as the engine shut down with no notice. Upon further investigation, I immediately made an appointment at the dealership to have it checked out.the man who helped we when I got there said he thought he knew what the issue was. He showed me that there was hardly any oil on the dipstick. I realize I was about 800 miles past the 5000 mile oil change, and they told me that Jeep said it was acceptable to burn a quart of oil every 2000 miles. This seems excessive to me and every mechanic that I've talked to. I have read that the engine was designed to shut off when oil is low and Chrysler confirmed that. How does this pass testing? there is no warning light at all and chances are that you will die or be seriously injured if your car just shuts off in traffic. I am genuinely concerned for my life and the lives and safety of others while having these faulty vehicles are on the road. There needs to be a recall asap and engines need to be replaced with ones that don't burn through fuel like this. Hundreds of people have reported the same issue online.

- St Charles, IL, USA

problem #193

Feb 262020

Compass 4-cyl

  • 22,000 miles
Four different times the car has suddenly shut down while driving in traffic everything shut down and parking brake came on. Hard to restart and get parking brake off to get out of the middle of the road and traffic. First time at 11,900 miles.. no warning. Oil has been low two of the times when taken to service center but no warning lights came on. Happened again at 18,000 & 22,000 miles currently have 23,000 miles.

- Powell, OH, USA

problem #192

Feb 272020

Compass

  • 83,450 miles
I purchased the car brand new. Since the beginning it was burning/leaking oil as I was often told, but car shouldn't do that. Yet dealership neither other oil change places never checked my vehicle for additional issues. Recently it got very bad and I went to a different dealership and thought maybe there they will check. They did some special procedure and found there is cracks in the engine that are causing the oil issue and may cause vehicle shut down and crash. They said it is manufacturer issue and it was faulty engine put in. My car is just little over 1.5 year old but because I drive a lot unfortunately warranty doesn't cover it and there is somehow no recall on it. How is it possible there is no recall for such a major issue? ehhh... please feel free to reach out to me or dealership with any additional questions. Or I can send diagnosis documents.

- Tustin, CA, USA

problem #191

Mar 082020

Compass

  • 14,000 miles
I own a manual 2018 Jeep Compass with around 14,000 miles. This has happened twice now. I noticed, and not sure if it is a coincidence or not, after the car has idled a bit. Each time the car makes a terrible rattling noise. The car loses power, has no pick up, goes limp. It is a manual, and when I put it in 1st or 2nd gear, it will not go above 2rpms on the dial. I usually shift when it gets to 3. no warning lights of any kind come on. I managed to get it not to stall on the highway, but both times I have not had to stop at a light or anything. Both times I let it sit overnight, and it was fine in the morning. After the first time I took it to the dealership and they found nothing. I have contacted Chrysler and have a case number.

- Trenton, NJ, USA

problem #190

Mar 262020

Compass

  • 16,500 miles
Car stalled 4 times in the last month while at stop lights. I was stopped at light and when I went to move again the car stalled-all panel lights flashed and car would not turn on again. After multiple attempts the car finally started. This is just another problem with this vehicle. It's also been in the shop multiple times for drivetrain issues. Vehicle is a lemon.

- Lynn Haven, FL, USA

problem #189

Nov 142018

Compass

  • miles
The contact owns a 2018 Jeep Compass. The contact stated that while driving at various speeds, the oil warning light illuminated. The vehicle was taken to an independent mechanic and the oil level was checked. The oil level was within safe vehicle operating range. The oil light was reset. The contact linked the failure to NHTSA campaign number: 17V670000 (engine and engine cooling) however, the VIN was not included. Additionally, the contact stated that the ess (engine stop-start) function was inoperable. The VIN was not included in NHTSA campaign number: 18V524000 (electrical system). The vehicle was taken to meador Dodge Chrysler Jeep Ram located at (9501 South fwy, fort worth, tx 76140) and southwest Chrysler Dodge Jeep Ram located at (2235 N main St, cleburne, tx 76033) where the contact was informed that an oil consumption test was needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

- Burleson, TX, USA

problem #188

Mar 232020

Compass

  • 30,000 miles
I was driving vehicle going 30 mph at an intersection and the car died as I was turning. Lucky there was a little room where they were doing construction I was able to get out traffic. The parking brake engaged. I waited like two minutes and release the parking brake to restart the car. Car tried to turn over three times, and would not start. Waited 5 min and tried to restart car. Finally came back on. Drove it less than two miles down a city street and it did it again. The last time I was able to get it to restart, the transmission light remained on.

- Long Beach, CA, USA

problem #187

Mar 012019

Compass

  • 12,062 miles
The contact owns a 2018 Jeep Compass. The contact stated while his wife was approaching traffic, the brake pedal was depressed and the vehicle stalled. The vehicle was restarted. The driver stated on a second occasion while at a stand still at a parking spot, the vehicle was shifted to reverse and failed to respond with the check engine warning light illuminated. The driver stated on a third occasion, when trying to shift gears to reverse, the steering ceased and the vehicle stalled. The driver shifted the vehicle to park with several warning lights illuminated. The contact was unable to restart the vehicle. The contact stated the engine was running message was displayed on the instrument panel. Additionally, instructions to depress brakes was displayed. The contact attempted to shift into park but was unable to do so. The contact was unable to turn the vehicle off. The contact waited for several hours and then drove to Chrysler Dodge Jeep of paramus located at 315 NJ-4, paramus, NJ 07652, where the contact was informed that the vehicle needed maintenance service. The contact continued to experience the failure. The manufacturer was not informed of the failure. The approximate failure mileage was 12,062.

- Glen Rock, NJ, USA

problem #186

Feb 102019

Compass

  • 1,300 miles
Engine is failing multiple oil consumption tests at dealership. When asked what the next step is for a resolution we are told it is only documented. The vehicle is burning 1 quart of oil every 1000 miles.

- Florence, KY, USA

problem #185

Feb 202020

Compass

  • 16,800 miles
At the end of February 2020 my 2018 Jeep Compass engine would seize, while I was driving. It would shut off, and automatically put on the parking brake. I would no longer be able to accelerate, I'd lose power steering, and then it would struggle to restart. This obviously put me at high risk for causing an accident or being involved in a collision. Before the engine shut down, I would see "cannot shift while vehicle is in drive" on my dashboard screen. I had it towed to dealership, as I was rightly terrified to drive it, and they said it was a loose electrical shifting wire. They stated that they secured it and that it should be fine. It happened again two days later, this time with no dashboard screen indication, only the D on my gear stick flashed, and I brought it back. Upon inspection the dealership said that I was out of oil and this was triggering the engine shut off. I was 800 miles over for an oil change (that I had scheduled but was unable to drive to because of the car malfunctioning) however my car had given me no indication whatsoever that it needed oil. I now must go back to the dealer in 1000 miles for an oil consumption test. Dealership predicts I may possibly need a new engine. My car also jerks when I switch gears and at times it struggles to start. Even if the engine is replaced there is no guarantee that the car engine won't seize again if it is low on oil, or thinks it is, and I shouldn't have to manually check the oil of a 2018 vehicle that I purchased with the expectation that it was safe and reliable. Really disappointed with Chrysler. I've owned Jeep in the past that were great and lasted forever. This is really something that Chrysler should consider recalling the whole make/model for. I'm afraid to drive anywhere or have other people in my car. My car is a liability not a safe passenger vehicle.

- Westerly, RI, USA

problem #184

Feb 272020

Compass

  • 16,300 miles
We leased a 2018 Jeep Compass on 02-27-2018 from danbury Dodge dealership. We started to have problems in November 2019, only getting 7 miles per gallon, going from heater to ac on its own and loosing entire display screen. Tried to get into dealership on many occasions but was told they had no loner so when the display screen was lost, I rented a car and went for service at danbury Dodge. Within one hour they called me stating that the entire engine had to be replaced. That is a very short time to determine this, vehicle only has 16,000 miles on it. The next week I was informed that it was fixed. When I drove it home, I noticed a sound in the engine and a shuttering that it never had. When my husband got home, he looked under the hood to make sure they had put back anti freeze, which they did not, but also found that they left a 3' tool that was laying across the battery! if this had fallen it would have hit the battery connections and caused a fire. I again went down to the dealership with this new problem and was told that the new engine might need to be replaced. We have done research on the 2018 Jeep compasses and found numerous complaints about the safety issues with the engines and electrical problems. These vehicles actually can stop running. This is a huge safety issue on any road, especially on the highway. I requested from the dealership and the Jeep corporation to buy back this vehicle due to the now known safety issues. Both have refused. I take care of my grandchildren and this represents a huge issue for our family. I can not understand why there is not a recall on these vehicles. I have article upon article stating the engine problems. I am willing to make copies and get them to you. We have to surrender the vehicle and take a hit on the remaining lease payments. I need some help, please!

- Newtown, CT, USA

problem #183

Mar 012020

Compass

  • 18,000 miles
Engine shuts off while driving. Seems to happen just after using brakes for red light or stop sign. When I accelerate after stopping the engine shuts off shortly after. Extremely dangerous as it can happen right in the middle of an intersection after stopping for a red light!!!! just started doing this yesterday, and it happened twice. Both times on a side street after stopping for a stop sign. I am taking my Compass in this morning to the dealership, as I am terrified to drive my Jeep :(

- Warren, MI, USA

problem #182

Jan 272020

Compass

  • 27,000 miles
A couple of days during a week's time the engine will shut down while taking my daughter to school in the morning as I was turning onto the main road out of my neighborhood. The engine shut off, the steering became difficult, and the parking brake engaged. A couple days after the second time the oil pressure light came on for a second. I check the oil and it was 3 quarts low. No other warning lights came on. After looking for information on the web I learned the engine was low or out of oil and shutting down is a safety feature as is engaging the emergency brake in traffic. I wasn't due for an oil change for quite some time based on Jeep's recommended schedule, but I was forced to do one so they could verify the issue. I am concerned for my safety, my family's, as well as other drivers as I do not know when the car will shut if I don't act like I have my first car from the 1960's and had to check the oil weekly.

- Wading River, NY, USA

problem #181

Feb 252020

Compass

  • 37,000 miles
Multiple times the low oil pressure light flashes. In a few instances the car stalls and doesn't want to start back up leaving you stuck. Luckily we've never been hit when this happens. Usually happens going up a hill or around a bend. Oil level in car is good and changed every 3-5000 miles. It doesn't matter if the car is fully warmed up or cold engine. Doesn't matter if gas level is at a 1/4 or 3/4 tank. I checked for recalls and there was a recall for this problem in the previous model year but it says it's not for my vehicle even though it's the exact same problem. This has happened multiple times with the stalling and probably 25 times the low oil pressure light has flickered on.

- New Cumberand, WV, USA

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