10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,456 miles

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« Read the previous 20 complaints

problem #120

Nov 102018

Compass

  • 7,708 miles
The contact owns a 2018 Jeep Compass. While driving 35 mph, the vehicle shut off without warning and the emergency brake engaged independently. On another occasion, while the contact's wife was driving highway speeds, the failure recurred and the low oil pressure warning indicator illuminated. The vehicle was taken to South county Chrysler Dodge Jeep Ram (455 automall dr, gilroy, ca 95020, 408-842-8244) where it was determined that this was a normal occurrence. The contact was advised to check the oil frequently. The failure persisted and the same dealer provided the contact's wife the same information again. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle had not been repaired. The failure mileage was 7,708.

- Gilroy, CA, USA

problem #119

Jan 302019

Compass

  • 4,000 miles
A few months after owning this vehicle with less than 4,000 miles on it just stopped without any warning while my 16 yo was driving on a busy city street. She was able to coast to the side of the road and call us. We drive 40 min to where she was and the car started up. I drove it right to the dealer where they said they couldn't find anything wrong with it, but updated a few computer things. Within a few days it happened again to my daughter as this is her car. The car just completely shuts down without any warning. Had it towed to the dealer where they told me there was almost no oil in the vehicle. I have been taking the car in for oil consumption testing every 1,000 miles and I know that between the 2,000-3,000 mile point the oil is below the 'safe zone'. in one year with 10,000 miles in this car, I have made 6 trips to the dealer and they have had to put numerous quarts of oil in this car. I have never had this issue in any other vehicle I have owned. This is a very concerning issue for anyone driving these vehicles and makes me nervous every time my daughter is driving this 'new' car. I can not believe these cars have not been recalled. There is no low oil warning light. This car just stops while driving down the road and will cause a serious accident if it hasn't already.

- Caseyville, IL, USA

problem #118

Sep 012019

Compass

  • 1,000 miles
The contact owns a 2018 Jeep Compass. While driving various speeds, the vehicle randomly shut off. The vehicle was taken to dover Dodge Jeep (396 rt. 46 East, rockaway, NJ) who indicated that no oil was present inside the engine. The contact indicated that four quarts of oil were added to the engine approximately one month prior to the failure. The cause of the failure was not determined. The contact was advised to add one quart of oil to the engine every 1,000 miles. The manufacturer was not notified of the failure. The failure mileage was 1,000. The VIN was unknown.

- Mt. Arlington, NJ, USA

problem #117

Oct 052019

Compass

  • 15,000 miles
My car has stalled out several times on the interstate and in busy in town traffic all due to low oil pressure. I have taken my car in several times to have the oil topped off because my dipstick is showing no oil. This happens about every 500 miles. This car is a death trap!

- Council Bluffs, IA, USA

problem #116

Sep 012019

Compass

  • 53,509 miles
Engine eats oil way to much around 709 miles it will start to roughly idle and when checking the oil levels it's 2 quarts low. I can also be driving and the vehicle will jerk when trying to get up to speed thrusting me forward like it's having trouble.

- Cincinnati, OH, USA

problem #115

Jun 082019

Compass

  • 3,200 miles
The 2.4 engine in the 2018 Compass is using oil at a very high rate. In the first 3200 miles our Jeep used 3.5 quarts of oil. The oil got so low that the car stall in the middle of a busy highway on my wife. The performance of this vehicle is unsafe, you never know when the oil get low and the car stalls. I have followed up with the dealer who referred me to Chrysler customer care. I spoke with a person there who advised that a quart of oil in a 1000 miles was acceptable. I advies her that a new car should not be using any oil. Chrysler knows there is a problem with the 2.4 engine and their answer is " we will put you on a oil change program"> I am not the only owner that is having a problem with the Jeep Compass, all you have to do is google Jeep Compass 2.4 engine oil problem. The long and the short of this is, there is a problem with the 2.4 engine, Chrysler knows it and will not recall it. The car is unsafe because it will stop running at anytime or anyplace when the oil get low. My wife was nearly broadside because the car stopped in the middle of a travel lane. When she got the car running again it stopped several more time before we were made aware of the oil problem. This car should be recalled due to the engine problem. I shouldn't have to keep adding oil to a $30K plus vehicle. Recall it before some one get killed.

- Littleton, MA, USA

problem #114

Sep 302019

Compass

  • 7,000 miles
Shortly after moving the vehicle while driving at times the engine will completely turn off leaving the vehicle unable to accelerate. The only way to turn the vehicle back on is to come to a complete stop place the vehicle in park and turn it back on. Vehicle just hit 7000 miles complications started 2 weeks ago and it has happened 5X now

- Jblm, WA, USA

problem #113

Sep 292019

Compass

  • 39,015 miles
My 2018 Jeep Compass ran out of oil. Oil plug is in tact and it looks like it's leaking around the oil pump right behind the alternator. Yesterday it was fine this morning started it pulled out and the low oil pressure light came on. I immediately parked it. Checked oil and it was empty.

- Sunbury, PA, USA

problem #112

Aug 152019

Compass

  • miles
Narrative: In August 2019, I was driving from my home toward the highway at approximately 35 mph when my 2018 Jeep Compass lost power. I could not accelerate so I coasted to the side of the road and shifted into park. (luckily, I had not reached the highway and was not in danger of being rear-ended due to the sudden loss of acceleration!) I noticed the parking brake had engaged and I could not release it. The low oil light then flashed on. I turned off the vehicle and restarted it, but it would not shift into drive. The D button was flashing, but the vehicle would not go in gear. I turned the vehicle off and on twice more until it finally allowed me to shift into drive. I attempted a K-turn in a driveway to drive the vehicle back to my home, when the vehicle lost power again, the parking brake engaged and the low oil light reappeared. I turned the engine off and on and again I couldn't move. I waited for 5 minutes and finally was able to release the parking brake and shift into reverse. I shifted to drive after exiting the driveway and after driving 1/8 of a mile the power failed again. After waiting another few minutes, I was able to drive home to park in my driveway and asked my husband to check the oil. The oil reservoir was practically empty! we contacted the dealership and we were told to put some oil in it and drive it to the dealership for a service appointment. Comments: This occurrence put me in a very unsafe situation that caused me great anxiety. I hate to think what could've happened on our very busy highway that I travel on for many miles daily. This vehicle needs to give the driver a warning before the oil level is so low it stops the vehicle in the middle of traffic! I have read many testimonials from other Jeep Compass owners who have experienced the same problem. I don't feel safe driving this Jeep with my family!

- Whitehouse Station, NJ, USA

problem #111

Sep 052019

Compass 4-cyl

  • 9,000 miles
The 2018 Jeep Compass engines have an unresolvable defect causing the oil to burn at an accelerated rate. It is a dangerous safety issue for anyone driving a 2018 Jeep Compass. The vehicle requires synthetic oil which would normally give you 5,000 drivable miles or 5 months before having to get an oil change. After only 2,000 miles, while driving my Jeep Compass, it shut off without any warning. Luckily, there was no traffic on the road because the only thing I was able to do was coast to the shoulder and brake. Only when the engine shut down did a low oil pressure light come on. I never would have bought this vehicle if I knew that the car would shut down with no warning. Absolutely zero warning...no oil warning light, no message, no symbol, nothing. This happened again last week, just shy of 3 months after my last oil change. I immediately took it to the dealership and was told that after they change the oil (again), I will have to drive the vehicle, despite the safety issues, for another 1,000 miles so they can conduct an oil consumption test. After that, they will need to do a bore test to see if there is scoring in the cylinders. I was told that I will most likely need a new engine. I then researched this issue and was appalled at the sheer number of people this is happening to and despite the complaints, Chrysler has not issued a recall. In fact, they are still selling this car to people even with a serious design flaw. There should be an immediate recall of all 2018 Jeep compasses before someone dies, if someone hasn't already. I don't want to be a statistic. I am lucky in that both of the times my Jeep shut off, there was no traffic around me. I have read complaints by people who were driving with their children on highways when their cars just shut off. How terrifying. This is an extremely dangerous situation and should be addressed immediately by Chrysler. The consumer stated the engine was replaced.

- Buffalo, NY, USA

problem #110

Mar 262019

Compass

  • 4,000 miles
Purchased vehicle in November 2018, within 3 months it had burned all oil with only 4K miles usage. After an oil change, all oil was burned again within 3 weeks. In may took it for another oil change, once again dangerously low. Within 2 months (8K miles) received multiple oil pressure alerts and contacted dealership to start oil consumption tests. Dealership just changed oil and told me to come back in 1000 miles. Currently only 3 weeks later and continuing to receive new oil pressure alerts and upon checking oil levels, it's burned 3 qts and is dangerously low again. Dealership refuses to do anything other than top off fluids, while using my free oil changes with my Jeep wave program to change oil/ top off fluids. Current mileage 8863K.

- Florence, KY, USA

problem #109

Sep 172019

Compass 4-cyl

  • miles
I bought a new 2018 Jeep Compass in February 2019. Within a couple months my oil light came on. I stopped at a service center immediately and was told my vehicle had burned through all of the oil. I immediately contacted my Jeep dealer and started a oil consumption test. In the test I burned 1 quart of oil in 2024 miles. I am concerned about the safety of this vehicle shutting down due to low oil or ruining the engine.

- Montesano, WA, USA

problem #108

Sep 152019

Compass

  • 28,213 miles
Buyers please be aware. Aesthetically this vehicle is awesome. However, it is highly concerning when a vehicle a little over a year old has massive system failures.. my issues with the Jeep Compass trailhawk is recently while driving the vehicle would automatically shut down in the midst of driving. All systems would be completely dead. When I press the button to start the car it would nod never start back up. What makes matters worse is that when the system is dead there is no power no lights and I am unable to even steer the vehicle off the road. Yesterday was the final straw for me. I almost lost my life on the highway when the car made a funny jerking sound and then all of a sudden it went dead in the middle of the road with other vehicle traveling at least 60 to 75 mph. I really thought I was going to die. I had to come out of the car instinctively I used the key fob to close the door and used the valet key to open the car and quickly went back in the vehicle to try to restart one the first try I was not successful. It took me 4 tries to finally get the vehicle started. This was again in the middle of the highway with my amber lights on. Eventually, when the vehicle started up again and I continued to drive home once again when I exited the highway and this time came to a complete stop the vehicle went dead again!! this time went I put it in park it started back up again but when I put it in drive to move off the vehicle lost power again and was barely moving. This issue needs to be addressed by the manufacturer as lives will be lost if similar situations are being reported as I have seen. Nice looking compact SUV but I do not trust this vehicle anymore hence why I will be switching.

- Margate, FL, USA

problem #107

Feb 012019

Compass 4-cyl

  • 3,000 miles
Car has a known mechanical defect in the car causing it to burn oil at an accelerated rate. Causes the car to stall and lose steering brakes, and all computer operated systems. Service bulletin # 09-007-18 rev a. was failed to be disclosed at time of purchase causing vehicle to be unsafe to be driven. Have happen around Feb 2019, July 2019 and again in September of 2019. Car was bought in the end of November of 2018.

- Delta, PA, USA

problem #106

Sep 092019

Compass

  • miles
My brake engaged yesterday while traveling on a city street. I was stopped at a light. I pushed the gas to make my vehicle accelerate when the light turned green. My vehicle would not move. The brake was engaged. After confirming nothing had hit the brake button. I pushed the brake release. The vehicle still would not go forward. There were images on the screen that include an a!, engine symbol, etc. I pushed the button to restart the car. It would not start. The brake was engaged again. This is the third time this has happened to my vehicle. It is very dangerous when this happens on a major street during peak hours of traffic. During one of the times my vehicle responded like this. The oil light was on. I went to the closest facility to get my vehicle checked. They said there was no oil in my vehicle on April 17, 2019. I had just had my oil changed.

- Lathrup Village, MI, USA

problem #105

Nov 122018

Compass

  • 16 miles
The contact owns a 2018 Jeep Compass. While stopped in traffic the vehicle stalled. The contact was able to restart the vehicle and drove to jones Chrysler Dodge Jeep Ram (located at 1510 belair rd, bel air, md 21014, (410) 879-6400). The contact was informed that there was no oil in the engine. The dealer added oil and the contact was informed that the engine needed to be replaced. On four separate occasions, the vehicle was taken to the dealer for the same failure. The contact stated that there was no evidence of an oil leak. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 17V670000 (engine and engine cooling). The manufacturer was not notified. The approximate failure mileage was 16.

- Baltimore, MD, USA

problem #104

Jun 042019

Compass 4-cyl

  • Automatic transmission
  • 26,459 miles
The contact owns a 2018 Jeep Compass. While driving 35 mph, the engine stalled without warning. The contact restarted the vehicle and drove to work. The vehicle was taken to Suburban Chrysler Dodge Jeep Ram of farmington hills (38123 w 10 mile rd, farmington hills, mi 48335, (248) 476-7900) where no oil was discovered on the dipstick. The dealer performed an oil change and the contact was informed to check back after 1,000 miles. While driving and making a right turn, the check engine indicator illuminated. The engine went into limp mode and the speed would not exceed 35 mph. The failure occurred without warning. The contact checked the oil and found no oil on the dipstick again. The vehicle was taken to milosch's palace Chrysler Dodge Jeep Ram (3800 S lapeer rd, lake orion, mi 48359, (248) 393-2222) where they stated that the 2.4 liter engine consumed oil and needed to be replaced. The manufacturer stated that an oil change needed to be performed every 1,000 to 4,000 miles. The manufacturer was called, provided a case number, and promised a call back. The contact was concerned and felt there should be an immediate recall issued. The failure mileage was 26,459.

- Lake Orion, MI, USA

problem #103

Aug 152018

Compass

  • 10,000 miles
This car burns oil which I was not told about by the dealer when purchasing. That in and of itself is a problem (I have since been told to check it every 1000 miles even though the manual says it can go 7500 w/O changing), but the real problem is when it gets low the car just turns off. No warning. Luckily I was in a residential area when it happened, although it was an intersection. I was with my 3 year old and required help from a passerby to help push it to the curb. I could have been driving on a freeway with no shoulder as often happens on highway 1 where I live. This feature is dangerous! somebody is going to get hurt because of it. It is currently in the shop for some other problem where it wont start, which is also dangerous in it's own way.

- Monterey, CA, USA

problem #102

Aug 202019

Compass

  • miles
My service transmission and check engine light comes on and off every few weeks I took it to my local Jeep dealer they told me multiple times there was nothing wrong with my 2018 Compass when I know indeed it is I smell coolant all the time they say they don't my engine and trans light comes in and off they have no code I caught it on video they both lights were on and I was asked if I'd like to bring it back in I said yes the day I go in of course the lights are off but now they have a code he says to me oh your transmission just needs to be updates but the codes that I got back stated that it was the torque converter

- Clinton Twp, MI, USA

problem #101

Aug 262019

Compass

  • 12,737 miles
Why has this not been recalled. Had my Jeep at the dealer yesterday, for another oil change, about 2000 miles before I was due. The last oil change was around 9500 miles. They said, there was no oil in my car when he checked. It has just under 13,000 miles on it and for the second time in 5 days, the engine just shut off while driving. So I have now almost gotten rear-ended twice. I have to drift to the side, put the car in park, shut it off entirely, then restart, yesterday it took 3 tries to get it to restart. I was told, I need to drive another 2000 miles and come back so they can check my dip stick, which they marked yesterday. Ironically while I was checking out, there was a woman there, picking up her Compass from them after a week, because they were replacing her engine. Earlier this month I was talking to a family friend. Her Compass had just come back from the same dealer, after having the engine replaced for the same thing. So why, am I still having to drive a car, when this is a known issue" from reading other complaints, sounds like some have not had as easy of a pull off as have and are stuck in harms way when it happens to them. Is it going to take someone dying for this issue to become a recall?"

- Lawrence, PA, USA

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