10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,456 miles

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« Read the previous 20 complaints

problem #100

Aug 262019

Compass 4-cyl

  • 12,925 miles
Oil burning up way before oil change is due. Caused my car to stall in the middle of the road with my three month old infant in the back seat. The stall occurred while making a right turn at an intersection speed of approximately 10-15 mph. Mileage was about 12925. While making the turn a quick chime and oil pressure low came on and disappeared and the car immediately stalled. Come to find out the oil on dipstick was 1mm. No warnings about it. Not due for oil change for another 1600 miles.

- Saddle Brook, NJ, USA

problem #99

Aug 052019

Compass 4-cyl

  • 8,000 miles
Consumer stated it was around 8,000 miles, it stalled driving on a thruway in New York traffic, parking break engaged and it came to full stop, had to depress brake and restart car. My Jeep has been at the dealer for a week while they figure out what is wrong with it. They said the oil is not pumping out. At my last oil change they said the Jeep is burning oil like crazy with no warning about low oil. It has 13,000 miles on it and also intermittently shuts off while driving, I have to pull over and the parking break engages. Then restart it, it also intermittently won't start at all. Then after a few hours it will start but runs really rough. Another issue is with what sounds like the suspension in the front right of the vehicle. It feels very unsafe to drive as I have two young children. The vehicle stopped in the middle of a freeway in traffic in New York and it was the scariest few moments of my life. Honestly I agree that this car is starting to feel like a death trap yet there are no recalls when I enter my VIN.

- Salem, MA, USA

problem #98

Aug 122019

Compass

  • 23,000 miles
Jeep Compass is a safety hazard death trap; I cannot believe there is not a recall on it! it literally burns oil down to nothing & with no warning whatsoever the parking brake engages, the dashboard lights up and it just stops, while driving, on the road, in traffic! this has happened to me twice! I have changed the oil regularly (actually early) and after 3,000 miles it is empty"? are you serious" first time it happened the dealer conducted an "oil consumption" test, what a joke. Obviously it is over-consuming oil because it just seized up on me while driving & making a turn in front of other cars and the dipstick was clear, not one drop of oil left! made special trips to the dealer so they could top off the oil after 1,500 miles (their solution to this known problem) and it happened a second time after less than 3,000 miles, and once again while making a turn I was almost rear ended because the Jeep stopped in the middle of the road!!! the Jeep is currently at the dealer while they "figure out what is wrong" and how to handle it. I will tell you how to handle it, recall them before someone dies!!! if I could ditch Jeep/Chrysler right now I would, and as soon as my lease is up, I will be going back to GM cars!

- Clarkston, MI, USA

problem #97

Aug 142019

Compass

  • 12 miles
First off. I have a 2018 Jeep Compass that's I got a few weeks ago and I'm noticing now that my brakes are already terribly grinding, the engine gets way too hot even though the indicator is always neutral and never moves ever. Also the mpg is absolute crap and I think it has to do with the engine system itself causing problems. I lost 45 miles according to the indicator and really only went 12 miles back from work. That shouldn't be right.

- Citrus Heights, CA, USA

problem #96

Nov 132018

Compass

  • 36,000 miles
The contact owns a 2018 Jeep Compass. While driving, the vehicle stalled and a message displayed instructing the driver to place the vehicle in park, shift gears, engine shutting down. The driver was not able to coast to the side of the road, but waited ten minutes before restarting the vehicle. Afterwards, the vehicle was driven to his residence. The following day, the vehicle was taken to merrick Dodge Chrysler Jeep of wantagh (3614 sunrise hwy, suite a, wantagh, NY 11793, (516) 868-4400) where the contact was informed that the vehicle was low on oil. The technician added oil. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.

- Oyster Bay, NY, USA

problem #95

Jun 012019

Compass

  • 3,000 miles
2018 Jeep Compass stalled while wife was attempting to cross 6 lanes of traffic. No warning lights or indicators displayed at all. Oil level in the car after 3000 miles did not even register on dipstick, so car burned 3+ qts oil.

- Cedar Falls, IA, USA

problem #94

Jun 012019

Compass

  • 7,456 miles
While driving down the freeway at about 65 miles per hour, without warning this Jeep stalls, putting my wife in a potentially fatal or injurious accident situation. Dealership said they know and accept as normal this brand new car burning a quart of oil every 2000 miles and that if the car gets low on oil it will quit running, but they never tell the owner of the car, they only say come back in 5000 miles for next oil change, meanwhile the car starts stalling at 3-4000 miles

- San Diego, CA, USA

problem #93

Oct 202018

Compass 4-cyl

  • 1,200 miles
Purchased brand new with 11 miles and the vehicle is burning one gallon of oil between oil changes. Chrysler says in normal specs. Engine at risk of locking up if not adding oil and can't trust oil light. Was informed to not trust the oil light by the dealership. But told to trust it by Chrysler cares.

- Norman, OK, USA

problem #92

Jul 312019

Compass

  • 4,000 miles
Vehicle stalls after car has stopped at stop light or stop sign. Vehicle will properly turn off due to auto shut off. Remove foot from brake, vehicle starts and begins to move. Vehicle will then stall quickly after in intersection. Operator needs to put car in park, turn vehicle back on and begin moving. Problem has repeatedly happened during city driving at stops signs.

- Ballston Lake, NY, USA

problem #91

Jul 302019

Compass

  • 20,390 miles
I was about to pull out of the parking lot while in drive when the engine service light came up telling me to pull my car over and come to a stop because the vehicle will shut off. Took it to the dealer they said nothing was wrong and erased all my error messages after it was scanned. As a standard procedure of Jeep they told me to pick up the vehicle and drive it for 1,000 miles and if the check engine light appeared to bring it in and then they will fix it. I find this is unsafe telling me to go drive my vehicle and there is a possibility it may turn off while I am on the highway.

- Union, NJ, USA

problem #90

Jul 302019

Compass

  • 34,000 miles
The contact owns a 2018 Jeep Compass. While driving approximately 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drove to heritage Chrysler Dodge Jeep Ram owings mills (located at 11212 reisterstown rd, owings mills, md 21117, (866) 771-8050) where it was diagnosed that the engine oil was low. The vehicle was currently being tested for oil consumption. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V524000 (electrical system). The manufacturer was informed of the failure. The approximate failure mileage was 34,000.

- Owings Mills, MD, USA

problem #89

Jul 242019

Compass

  • 20,000 miles
We bought the Jeep new with 8600 miles on it. 4000 miles after our first oil change at the dealer, the engine oil light came on while turning a corner. I checked the oil level to which I needed to add three quarts to bring it back to normal. We have 20,000 miles on our car. This seems to be a lot of oil. There are no oil spots or drips under our car and no smoke is coming out from the muffler. Engine bay is clean. I searched online and found many other new Jeep owners with the same complaint. Is anything being done about this?

- Longbranch, WA, USA

problem #88

Jun 032019

Compass 4-cyl

  • 19,000 miles
I was driving to work one morning and made it about 1 mile from home before my car turned off and the emergency brake engaged. I had owned my vehicle for about 4 months at this point, and the engine oil pressure light engaged. I had around 3,000 miles at this point. I started my vehicle and made it another 1/2 mile before the car turned off and brake engaged again. Started the car and made it the 10 miles that I have to drive to work. The same thing happened for the next 3 days. Luckily I was not on a highway; this could have been very dangerous! after the 3rd day of this happening, I went online to research. Apparently the newer Jeep engine drinks oil. At that point, my husband had to add 3 quarts of oil! after only 3,000 miles! I called Chrysler the next day and they told me to do an oil consumption test. When I talked to the service area at the Jeep dealership they told me that 95% of the vehicles on their lot have this particular engine that drinks oil. I asked if there was going to be a recall and they said they hadn't heard that. I asked the woman who is managing my claim at Chrysler if they can put the old motor in my vehicle, but she said I need to go through the consumption test before determining any solutions. From what I"ve been reading, Jeep seems to be doing nothing about this. Other Jeep Compass drivers describe their near accidents because their vehicle stopped on a highway. I feel that this issue causes a huge safety risk. No one at the dealership where I bought my vehicle mentioned this issue; I would not have purchased the vehicle if I knew that it literally shuts down. I mentioned it to my salesman and he said he was unaware. I found it hard to believe that Jeep is not recognizing this issue. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Glassport, PA, USA

problem #87

Jan 162019

Compass

  • 5,000 miles
Every time I am driving my car my car will do what I call a "spaz out" moment. The dash warning lights all come on and a loud ding begins. My car dash lights up like a christmas tree and each notice pops up: Transmission needs service, 4 wheel drive needs serviced. Traction system needs service, emergency break needs service. Then they all go off the check engine light remains on. I am very worry for my safety and other if this vehicle locks the wheels while driving on the high way. Most my driving is on the high way at the speed of 70mphs.

- Clayton, NC, USA

problem #86

Jul 172019

Compass

  • 45,000 miles
I stopped at the stop light and the engine shut off with the normal function of auto start/stop but when I took foot of the brake the car stalled out in the middle of the road. After which there was loss of power steering and the parking brake would stay engaged. The loss of power steering made it really difficult to steer the vehicle off the road to safety.

- Modesto, CA, USA

problem #85

Jul 012019

Compass 4-cyl

  • 3,043 miles
I was driving my vehicle on a city street at 45 miles an hour when the engine turned off with no warning. The steering wheel locked up when the vehicle turned off and coasted the parking break engaged at 15 miles an hour forcing me to hard break and almost get rear ended with children in the vehicle. I had my vehicle towed to the dealership where it was purchased. They told me it was a safety feature for the Jeep for the engine to shut off when the oil is low. The dealership is claiming that it's with in Chrysler's specs that this engine (2.4 multi-air 9 speed) can burn 1 quart of oil every thousand miles. This Jeep only has 3,043 mile on it. It is a serious safety issue for engines to shut off while the vehicle is in motion. This needs to be fixed it can cause serious harm and possible death in a collision. Both of the Jeep dealership and Chrysler refused to remedy the situation. They are forcing me to drive the vehicle for an oil consumption test regardless of the safety issues. Consumer stated there was no warning lights and no chime before, during or after the vehicle stopped running. There was no indication whatsoever that the oil was low. The vehicle had not had an oil change prior to this situation due to the milage. The dealership started at oil consumption test which required them to change the oil. Dealership is asking consumer to bring vehicle in every 500 four times before determining the amount oil that the vehicle is burning.

- Sherwood, OR, USA

problem #84

Jul 092019

Compass

  • 21,000 miles
While car is in motion engine will stall at red lights / intersections, car will state:put car in drive but car is in drive, low oil pressure warning will illuminate when turning right then disappear, check engine light will flash then turn off. Car may stall, lose power, emergency brake warning, no gas pedal response. I researched this problem and it appears that the crankshaft position sensor could be faulty...car is 2018 with 21,000 miles...cps should not be faulty at this low mileage/age of vehicle...seems to be a common complaint across Jeep Compass vehicles of multiple years.....recall Jeep vehicles for faulty crankshaft position sensor....happens at highway speeds as well, car loses power and steering ability.....dangerous

- Webster, NY, USA

problem #83

Jun 242019

Compass

  • 7,749 miles
Piston exploded out of motor while driving on interstate. Vehicle has 7,769 miles when this happened. No dummy lights appeared prior, vehicle was in 'neutral' temp range, had an oil change just at 5500 miles and synthetic oil was put in as dealer recommended. I'd like to add that Chrysler warranty has hung up and denied any other issues. I'm glad to see other have engine problems and I am seeking lawsuits. Any help on this would be very helpful as I'm not the only one related to known oil issues or blown motors! this is such a safety risk I am glad that my family was not with me. I don't understand why when something like this happens that no one you call for your factory warranty and get their third party call centers that they don't tell you all proper information, nor are they noting accounts properly.

- Madison Heights, MI, USA

problem #82

Jun 212019

Compass

  • 5,188 miles
Jeep Compass 2018 mileage 5188 - on Friday, June 21, 2019 I was just leaving my home to go to work at 7:45 am and I was about 1.5 miles from my home when my car just ceased on a major roadway and the dashboard said oil pressure low. I had other cars behind me and was very lucky no one had hit me from behind and I did not get seriously hurt. I immediately called dealer healy Chrysler Jeep where I bought my car and spoke to a service manager named jeff roscino and he told me that I should take the car to the nearest dealer to me and have my oil changed. He told me that this car's motor was intrinsically designed to burn this amount of oil. I had brought the car to yonkers Chrysler Jeep which was nearest dealer to me and they did an oil change - synthetic oil put 6 quarts of oil in car - the service advisor said there was a very little amount of oil in car. This car is a brand new car and should not be burning oil it has 5,188 miles on it - there is a serious design flaw in engine and also a very serious safety issue. I do not feel safe driving this car and something needs to be done about these issues before me or someone else gets hurt. Selling a car to people with a serious design flaw in the engine is a very serious issue. I have read online that several people had had the same thing happened to them had very low mileage and car ceases and dashboard says low oil pressure. There was very little oil in there car as well. I called Jeep headquarter on Saturday, June 22, 2019 and spoke to representative and she gave me a case number and told me someone would be calling me back on Monday, June 24,2019. It can

- Dobbs Ferry, NY, USA

problem #81

Jun 212019

Compass

  • 11,000 miles
I was stopped for a red light at a busy multi lane intersection. When light turned green I accelerated and nothing happened. I turned vehicle off then on by stop/start button several times until vehicle engaged. Very scary. It just basically stalled. Several other things were affected such as instrument cluster indications that were never on before and will not turn off when I go on/off options for those displays. Running lights also suddenly will not work. Upsetting to say the least. Very dangerous. I am not sure but think the start/start feature may be involved as I had it on. It was around 90 degrees outside temp. Vehicle has about 11,000 miles on it.

- Sarasota, FL, USA

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