10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,497 miles

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« Read the previous 20 complaints

problem #90

Jul 302019

Compass

  • 34,000 miles
The contact owns a 2018 Jeep Compass. While driving approximately 40 mph, the vehicle stalled without warning. The contact was able to restart the vehicle and drove to heritage Chrysler Dodge Jeep Ram owings mills (located at 11212 reisterstown rd, owings mills, md 21117, (866) 771-8050) where it was diagnosed that the engine oil was low. The vehicle was currently being tested for oil consumption. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 18V524000 (electrical system). The manufacturer was informed of the failure. The approximate failure mileage was 34,000.

- Owings Mills, MD, USA

problem #89

Jul 242019

Compass

  • 20,000 miles
We bought the Jeep new with 8600 miles on it. 4000 miles after our first oil change at the dealer, the engine oil light came on while turning a corner. I checked the oil level to which I needed to add three quarts to bring it back to normal. We have 20,000 miles on our car. This seems to be a lot of oil. There are no oil spots or drips under our car and no smoke is coming out from the muffler. Engine bay is clean. I searched online and found many other new Jeep owners with the same complaint. Is anything being done about this?

- Longbranch, WA, USA

problem #88

Jun 032019

Compass 4-cyl

  • 19,000 miles
I was driving to work one morning and made it about 1 mile from home before my car turned off and the emergency brake engaged. I had owned my vehicle for about 4 months at this point, and the engine oil pressure light engaged. I had around 3,000 miles at this point. I started my vehicle and made it another 1/2 mile before the car turned off and brake engaged again. Started the car and made it the 10 miles that I have to drive to work. The same thing happened for the next 3 days. Luckily I was not on a highway; this could have been very dangerous! after the 3rd day of this happening, I went online to research. Apparently the newer Jeep engine drinks oil. At that point, my husband had to add 3 quarts of oil! after only 3,000 miles! I called Chrysler the next day and they told me to do an oil consumption test. When I talked to the service area at the Jeep dealership they told me that 95% of the vehicles on their lot have this particular engine that drinks oil. I asked if there was going to be a recall and they said they hadn't heard that. I asked the woman who is managing my claim at Chrysler if they can put the old motor in my vehicle, but she said I need to go through the consumption test before determining any solutions. From what I"ve been reading, Jeep seems to be doing nothing about this. Other Jeep Compass drivers describe their near accidents because their vehicle stopped on a highway. I feel that this issue causes a huge safety risk. No one at the dealership where I bought my vehicle mentioned this issue; I would not have purchased the vehicle if I knew that it literally shuts down. I mentioned it to my salesman and he said he was unaware. I found it hard to believe that Jeep is not recognizing this issue. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Glassport, PA, USA

problem #87

Jan 162019

Compass

  • 5,000 miles
Every time I am driving my car my car will do what I call a "spaz out" moment. The dash warning lights all come on and a loud ding begins. My car dash lights up like a christmas tree and each notice pops up: Transmission needs service, 4 wheel drive needs serviced. Traction system needs service, emergency break needs service. Then they all go off the check engine light remains on. I am very worry for my safety and other if this vehicle locks the wheels while driving on the high way. Most my driving is on the high way at the speed of 70mphs.

- Clayton, NC, USA

problem #86

Jul 172019

Compass

  • 45,000 miles
I stopped at the stop light and the engine shut off with the normal function of auto start/stop but when I took foot of the brake the car stalled out in the middle of the road. After which there was loss of power steering and the parking brake would stay engaged. The loss of power steering made it really difficult to steer the vehicle off the road to safety.

- Modesto, CA, USA

problem #85

Jul 012019

Compass 4-cyl

  • 3,043 miles
I was driving my vehicle on a city street at 45 miles an hour when the engine turned off with no warning. The steering wheel locked up when the vehicle turned off and coasted the parking break engaged at 15 miles an hour forcing me to hard break and almost get rear ended with children in the vehicle. I had my vehicle towed to the dealership where it was purchased. They told me it was a safety feature for the Jeep for the engine to shut off when the oil is low. The dealership is claiming that it's with in Chrysler's specs that this engine (2.4 multi-air 9 speed) can burn 1 quart of oil every thousand miles. This Jeep only has 3,043 mile on it. It is a serious safety issue for engines to shut off while the vehicle is in motion. This needs to be fixed it can cause serious harm and possible death in a collision. Both of the Jeep dealership and Chrysler refused to remedy the situation. They are forcing me to drive the vehicle for an oil consumption test regardless of the safety issues. Consumer stated there was no warning lights and no chime before, during or after the vehicle stopped running. There was no indication whatsoever that the oil was low. The vehicle had not had an oil change prior to this situation due to the milage. The dealership started at oil consumption test which required them to change the oil. Dealership is asking consumer to bring vehicle in every 500 four times before determining the amount oil that the vehicle is burning.

- Sherwood, OR, USA

problem #84

Jul 092019

Compass

  • 21,000 miles
While car is in motion engine will stall at red lights / intersections, car will state:put car in drive but car is in drive, low oil pressure warning will illuminate when turning right then disappear, check engine light will flash then turn off. Car may stall, lose power, emergency brake warning, no gas pedal response. I researched this problem and it appears that the crankshaft position sensor could be faulty...car is 2018 with 21,000 miles...cps should not be faulty at this low mileage/age of vehicle...seems to be a common complaint across Jeep Compass vehicles of multiple years.....recall Jeep vehicles for faulty crankshaft position sensor....happens at highway speeds as well, car loses power and steering ability.....dangerous

- Webster, NY, USA

problem #83

Jun 242019

Compass

  • 7,749 miles
Piston exploded out of motor while driving on interstate. Vehicle has 7,769 miles when this happened. No dummy lights appeared prior, vehicle was in 'neutral' temp range, had an oil change just at 5500 miles and synthetic oil was put in as dealer recommended. I'd like to add that Chrysler warranty has hung up and denied any other issues. I'm glad to see other have engine problems and I am seeking lawsuits. Any help on this would be very helpful as I'm not the only one related to known oil issues or blown motors! this is such a safety risk I am glad that my family was not with me. I don't understand why when something like this happens that no one you call for your factory warranty and get their third party call centers that they don't tell you all proper information, nor are they noting accounts properly.

- Madison Heights, MI, USA

problem #82

Jun 212019

Compass

  • 5,188 miles
Jeep Compass 2018 mileage 5188 - on Friday, June 21, 2019 I was just leaving my home to go to work at 7:45 am and I was about 1.5 miles from my home when my car just ceased on a major roadway and the dashboard said oil pressure low. I had other cars behind me and was very lucky no one had hit me from behind and I did not get seriously hurt. I immediately called dealer healy Chrysler Jeep where I bought my car and spoke to a service manager named jeff roscino and he told me that I should take the car to the nearest dealer to me and have my oil changed. He told me that this car's motor was intrinsically designed to burn this amount of oil. I had brought the car to yonkers Chrysler Jeep which was nearest dealer to me and they did an oil change - synthetic oil put 6 quarts of oil in car - the service advisor said there was a very little amount of oil in car. This car is a brand new car and should not be burning oil it has 5,188 miles on it - there is a serious design flaw in engine and also a very serious safety issue. I do not feel safe driving this car and something needs to be done about these issues before me or someone else gets hurt. Selling a car to people with a serious design flaw in the engine is a very serious issue. I have read online that several people had had the same thing happened to them had very low mileage and car ceases and dashboard says low oil pressure. There was very little oil in there car as well. I called Jeep headquarter on Saturday, June 22, 2019 and spoke to representative and she gave me a case number and told me someone would be calling me back on Monday, June 24,2019. It can

- Dobbs Ferry, NY, USA

problem #81

Jun 212019

Compass

  • 11,000 miles
I was stopped for a red light at a busy multi lane intersection. When light turned green I accelerated and nothing happened. I turned vehicle off then on by stop/start button several times until vehicle engaged. Very scary. It just basically stalled. Several other things were affected such as instrument cluster indications that were never on before and will not turn off when I go on/off options for those displays. Running lights also suddenly will not work. Upsetting to say the least. Very dangerous. I am not sure but think the start/start feature may be involved as I had it on. It was around 90 degrees outside temp. Vehicle has about 11,000 miles on it.

- Sarasota, FL, USA

problem #80

Jun 182019

Compass

  • 4,000 miles
This happened three times over the past two weeks. I have been driving my car in heavy traffic and car will throw itself in emergency brake mode and engine will turn off. Loss of steering control is gone as well. Have been extremely lucky to not get in an accident. Dropped car off to dealer who blamed it on "low oil." Due to "low oil" levels however car is only 7 months old and just 4K miles. He recommended I change the oil every 750 miles! 750! a standard car is every 5,000 miles. The fact that my oil change could be the determining factor between my engine turning off mid drive and getting in an accident is absurd. While researching there are hundreds of similar cases with the same car. People have gotten in accidents due to the car stalling on highways and intersections. Not safe to drive. Do not recommend. Legitimately scared to drive. Should not be allowed on the road!

- Los Angeles, CA, USA

problem #79

Dec 112018

Compass

  • 1,000 miles
The contact owns a 2018 Jeep Compass. While driving various speeds, making turns, or slowing down for a stop sign, the vehicle stalled. Several warning indicators, including the ABS and traction control, illuminated. Also, the gear shifter blinked red. The vehicle was taken to arrigo Dodge Chrysler Jeep Ram sawgrass (5901 madison ave, tamarac, fl 33321) where the service manager test drove the vehicle and the failure was duplicated. The failure was determined to be a malfunctioning computer module. The computer module was replaced; however, the stalling failure continued. The contact stated that the vehicle was repaired per several unknown recalls and technical service bulletins. Recently, while the vehicle was parked, the push to start button was pressed, but the vehicle failed to turn off. The contact was concerned about carbon monoxide poisoning as the vehicle was left running for over an hour without warning. The manufacturer was notified and advised the contact that a lead specialist would call her back. The approximate failure mileage was 1,000.

- Cooper City, FL, USA

problem #78

Apr 272019

Compass

  • 8,000 miles
While driving my vehicle under normal operating conditions on a busy street the vehicle suddenly autonomously shut down almost causing a catastrophic multi car collision. Vehicle could not be restarted and needed to be towed to dealership for service. Still awaiting correct diagnosis from dealer.

- Easy Jewett, NY, USA

problem #77

Jun 102019

Compass

  • 12,000 miles
Having electrical issues with sound system shutting off and not coming back on, also took car in for regular maintenance oil change and was told my car had very little oil almost out and no warning lights came on at all and it wasn't even time for my oil change, I was early. And now my start/stop light came on and dealer states no problem it just want work properly.. gas mileage is horrible and I have to have oil changed and checked more often due to known ongoing issues with this model. I have only 17K on my vehicle and problem after problem. Dont buy Jeep Compass.

- Winter Haven, FL, USA

problem #76

Jun 102019

Compass

  • 4,600 miles
I purchased the Compass brand new and have only 4,600 miles on the vehicle. When I was pulling up to a stop sign at a very busy intersection, the "low oil pressure" light came on and the vehicle stalled and would not move. Dealership said that this is "how the engine is designed to function" and resolved with an oil change. The oil should not be so low that engine cuts off. Also, this "safety feature" is incredibly dangerous as it gives no warning and cuts out while driving. This needs to be corrected!!

- Bakersfield, CA, USA

problem #75

Mar 062019

Compass

  • 4,700 miles
Bought brand new. With 4700 miles put on it, it had lost oil and stalled several times. My wife was driving. We took it straight to the dealership where we bought it. Come to find out, it burns oil at an accelerated rate. Many vehicles with this motor, 2.4L multiair, are having this problem. Engines are having to be replaced, when they are still new. When running low on oil, the vehicle suddenly shuts down with no warning, lights, indicating its out of oil and that could be very dangerous. If on a highway or wherever there is heavy traffic. Definitely see a bad accident happening. A new car should not be burning oil at an excessive rate. Please look into this.Jeep/fca seem like nothing is being done about this. I called Jeep right before writing this, and the customer service rep hasn't heard about it. The dealership where I got it has replaced 15 of these motors already. Thankyou

- Bel Air, MD, USA

problem #74

May 012019

Compass

  • 30,000 miles
Engine burning way more oil than it should, the vehicle then will seize and shut down. This can be at any point while driving and gives no warning as to when it will happen. Jeep will not take any responsibility about this hazardous issue in their engines you shouldn't have to check your oil all the time to make sure it won't happen again. The dealership will have you come in for a consumption test and even putting a claim into Jeep corporate, they will not acknowledge how bad of a problem that is. Their needs to be a recall or fix soon or their will be lawsuits unfortunately when something happens.

- Attleboro, MA, USA

problem #73

Mar 202019

Compass

  • 20,094 miles
The vehicle burns through oil very fast. The day before my last oil change the car shut off in the middle of the road after a message popped up saying pull over. I was on a curve on a dirt road going slow and didn't even have enough time to pull over. When trying to restart the car and all kind of alerts flash. Finally the car started, the next day the oil was changed at the dealer, they don't check the level before they change the oil they say. Their fix, dielectric grease on the door. Now at the exact mileage the next oil change is due, we oil checked before going to the dealer and it is so low it barely showed on the dip stick. A car with 22K miles should not run out of oil.

- Florence, VT, USA

problem #72

May 262019

Compass

  • 20,000 miles
Since we purchased this car, it has unexpectedly completely shut down while driving. This has happened approximately 20 times. Last year, it was towed to a dealership in the sheepshead bay area of brooklyn, New York. We were told that it was a safety feature that shut the engine down while driving if the vehicle was low on oil. It was not as ascertained by that dealership. This "safety feature" has put my family's life in imminent danger as this has happened while driving 60mph on the grand central parkway and belt parkway in New York. On Sunday, May 26, 2019, my son was driving with 4 people in this car and once again it shut down while traveling 55mph. Fortunately, he was able to exit the highway before he was rear ended avoiding tragedy. He proceeded to drive to a friend's house on 168th street in manhattan while utilizing city streets. The car randomly shut down 6 more times before reaching safety. I will not allow anyone in my family to drive this unsafe vehicle. It was towed to the Chrysler Jeep dealership on hylan blvd. In staten island, New York. We were informed that it will not even be evaluated for another week to 10 days. Chrysler does not provide rentals nor does my insurance company allow rentals unless the auto was in an accident. I have researched and asked a friend who has the same exact model and year. It is happening to her, too. I am appalled that this problem is associated with supposed low oil in the engine. My son had the oil changed 4 days prior to this latest incident. It is frightening to think that even when this car is allegedly repaired once again, that my son will be driving this car from staten island, New York, to the canarsie section of brooklyn, New York. Please advise what steps should be taken. I would like to terminate the lease in anyway possible.

- Staten Island, NY, USA

problem #71

May 132019

Compass

  • 5,545 miles
Driving on the expressway and the vehicle just stalled. Almost was involved in an accident trying to get to the side of the road. After several minutes vehicle started again. Called dealership and was advised to check the oil as this vehicle uses oil. Vehicle has 5612 miles on it. Oil was added and then advised I needed to bring in for oil consumption test. Only thing I was advised was that must bring in vehicle for next 2000 miles then again 2000 miles more. So at this time, I am driving a vehicle that stalls and not given a reason and is a safety issue for myself and passengers. This is a safety issue for myself, and any one else that is on the road with me when vehicle just decides to stall without warning.

- Auburn Hills, MI, USA

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