10.0
really awful- Crashes / Fires:
- 7 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 15,456 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2018 Jeep Compass. While driving various speeds, making turns, or slowing down for a stop sign, the vehicle stalled. Several warning indicators, including the ABS and traction control, illuminated. Also, the gear shifter blinked red. The vehicle was taken to arrigo Dodge Chrysler Jeep Ram sawgrass (5901 madison ave, tamarac, fl 33321) where the service manager test drove the vehicle and the failure was duplicated. The failure was determined to be a malfunctioning computer module. The computer module was replaced; however, the stalling failure continued. The contact stated that the vehicle was repaired per several unknown recalls and technical service bulletins. Recently, while the vehicle was parked, the push to start button was pressed, but the vehicle failed to turn off. The contact was concerned about carbon monoxide poisoning as the vehicle was left running for over an hour without warning. The manufacturer was notified and advised the contact that a lead specialist would call her back. The approximate failure mileage was 1,000.
- Cooper City, FL, USA
While driving my vehicle under normal operating conditions on a busy street the vehicle suddenly autonomously shut down almost causing a catastrophic multi car collision. Vehicle could not be restarted and needed to be towed to dealership for service. Still awaiting correct diagnosis from dealer.
- Easy Jewett, NY, USA
Having electrical issues with sound system shutting off and not coming back on, also took car in for regular maintenance oil change and was told my car had very little oil almost out and no warning lights came on at all and it wasn't even time for my oil change, I was early. And now my start/stop light came on and dealer states no problem it just want work properly.. gas mileage is horrible and I have to have oil changed and checked more often due to known ongoing issues with this model. I have only 17K on my vehicle and problem after problem. Dont buy Jeep Compass.
- Winter Haven, FL, USA
I purchased the Compass brand new and have only 4,600 miles on the vehicle. When I was pulling up to a stop sign at a very busy intersection, the "low oil pressure" light came on and the vehicle stalled and would not move. Dealership said that this is "how the engine is designed to function" and resolved with an oil change. The oil should not be so low that engine cuts off. Also, this "safety feature" is incredibly dangerous as it gives no warning and cuts out while driving. This needs to be corrected!!
- Bakersfield, CA, USA
Bought brand new. With 4700 miles put on it, it had lost oil and stalled several times. My wife was driving. We took it straight to the dealership where we bought it. Come to find out, it burns oil at an accelerated rate. Many vehicles with this motor, 2.4L multiair, are having this problem. Engines are having to be replaced, when they are still new. When running low on oil, the vehicle suddenly shuts down with no warning, lights, indicating its out of oil and that could be very dangerous. If on a highway or wherever there is heavy traffic. Definitely see a bad accident happening. A new car should not be burning oil at an excessive rate. Please look into this.Jeep/fca seem like nothing is being done about this. I called Jeep right before writing this, and the customer service rep hasn't heard about it. The dealership where I got it has replaced 15 of these motors already. Thankyou
- Bel Air, MD, USA
Engine burning way more oil than it should, the vehicle then will seize and shut down. This can be at any point while driving and gives no warning as to when it will happen. Jeep will not take any responsibility about this hazardous issue in their engines you shouldn't have to check your oil all the time to make sure it won't happen again. The dealership will have you come in for a consumption test and even putting a claim into Jeep corporate, they will not acknowledge how bad of a problem that is. Their needs to be a recall or fix soon or their will be lawsuits unfortunately when something happens.
- Attleboro, MA, USA
The vehicle burns through oil very fast. The day before my last oil change the car shut off in the middle of the road after a message popped up saying pull over. I was on a curve on a dirt road going slow and didn't even have enough time to pull over. When trying to restart the car and all kind of alerts flash. Finally the car started, the next day the oil was changed at the dealer, they don't check the level before they change the oil they say. Their fix, dielectric grease on the door. Now at the exact mileage the next oil change is due, we oil checked before going to the dealer and it is so low it barely showed on the dip stick. A car with 22K miles should not run out of oil.
- Florence, VT, USA
Since we purchased this car, it has unexpectedly completely shut down while driving. This has happened approximately 20 times. Last year, it was towed to a dealership in the sheepshead bay area of brooklyn, New York. We were told that it was a safety feature that shut the engine down while driving if the vehicle was low on oil. It was not as ascertained by that dealership. This "safety feature" has put my family's life in imminent danger as this has happened while driving 60mph on the grand central parkway and belt parkway in New York. On Sunday, May 26, 2019, my son was driving with 4 people in this car and once again it shut down while traveling 55mph. Fortunately, he was able to exit the highway before he was rear ended avoiding tragedy. He proceeded to drive to a friend's house on 168th street in manhattan while utilizing city streets. The car randomly shut down 6 more times before reaching safety. I will not allow anyone in my family to drive this unsafe vehicle. It was towed to the Chrysler Jeep dealership on hylan blvd. In staten island, New York. We were informed that it will not even be evaluated for another week to 10 days. Chrysler does not provide rentals nor does my insurance company allow rentals unless the auto was in an accident. I have researched and asked a friend who has the same exact model and year. It is happening to her, too. I am appalled that this problem is associated with supposed low oil in the engine. My son had the oil changed 4 days prior to this latest incident. It is frightening to think that even when this car is allegedly repaired once again, that my son will be driving this car from staten island, New York, to the canarsie section of brooklyn, New York. Please advise what steps should be taken. I would like to terminate the lease in anyway possible.
- Staten Island, NY, USA
Driving on the expressway and the vehicle just stalled. Almost was involved in an accident trying to get to the side of the road. After several minutes vehicle started again. Called dealership and was advised to check the oil as this vehicle uses oil. Vehicle has 5612 miles on it. Oil was added and then advised I needed to bring in for oil consumption test. Only thing I was advised was that must bring in vehicle for next 2000 miles then again 2000 miles more. So at this time, I am driving a vehicle that stalls and not given a reason and is a safety issue for myself and passengers. This is a safety issue for myself, and any one else that is on the road with me when vehicle just decides to stall without warning.
- Auburn Hills, MI, USA
The Jeep stalls, shuts off and turns on its own E brake when it runs low on oil. But it runs out of oil every 2000 miles!!!!!!! ive taken it to Jeep and they say, oh thats normal !"!?!?!"! ive almost been hit several times going around a round a bout and having it lock up like that because its low on oil - and im going broke buying oil changes all the time this car is horrible, also the radio completely and randomly turns off, display everything - while driving!
- Lacey, WA, USA
The engine burns oil at an extremely fast rate. Every 3,000 miles there is no oil left in the car and the car will stall out while driving with no warning. It is an extreme safety hazard and somebody is going to get killed if this happens at the wrong time. Consumer stated oil consumption test was done but dealer told consumer it was normal to stall.
- Elkins Park, PA, USA
The vehicle has stalled five times driving on the highway. Every time the vehicle stalled it has been hot out. The car stalls and several error lights flash; parking break, hill-stop, oil-change, etc.. the car then won't turn off, but just stays in on mode but will not move. Jeep will not address the issue. They say that because they can't duplicate it, the car is 'fine'. I have almost been hit at least a dozen times. This is a known and extremely dangerous issue and they will not admit it.
- Denver, CO, USA
I was driving 44mph headed to a red light with a 4 lane highway coming the other direction. The Jeep shut off while I was going 44mph and I had no steering, no breaks, no power at all. I kept hitting restart and finally the engine kicked back on, I was able to get the car to the side of the road. Vehicle was towed to the dealership D'ambrosio in downingtown, pa. When Jeep shut off warning lights came on saying "low oil pressure". no lights appeared prior to Jeep shutting off while going 44mph. I almost died! while at dealership I was told by service manager that the parts guy's wife had the same thing happen to her while driving her Jeep just stopped on the highway. Easter Sunday my brother told me his friend called him and told him that his wife's Jeep shut off while she was driving on a highway. There is a serious issue with these vehicles.
- Downingtown, PA, USA
This would be the second time on this 2018 Jeep Compass with only 5000K miles that the vehicle consumes engine oil leaving it very low with almost no oil on the dip stick. First time it happened the vehicle only had 2000K miles. The first time I encountered a problem was on the freeway heading home when the check engine light came on. And the vehicle shook as well, as if it were struggling. The engine light went away but the next couple of times as I drove on the street the vehicle would turn off a few times. It would turn back on but it struggled a little to turn on. When I took it to the dealer at 2000K miles the dealer told me that they were unable to locate the problem on the vehicle. The vehicle doesnt leak any oil. They also did a few updates to the vehicle computer because if was in need of updates. Now vehicles is at 5oook miles and once again very low oil in engine. Currently the vehicle doesnt stall or have any lights on. I will be going back to the dealer again to get it checked about the consumption.
- Los Angeles, CA, USA
I was driving 44 mph headed to a red light intersection with 4 lanes of traffic coming the opposite direction when my Jeep shut off I had no steering, no breaks and no engine running. I was moving forward at 44mph unable to control the vehicle and kept hitting the start button. After several attempts the car restarted saying low oil pressure and I was able to steer the car off the road before entering the intersection and getting kiled. Car was towed to dealership D'ambrosio auto group. Oil was checked and I was advised there was no oil in the engine, the vehicle had 3,650 miles on it and it's brand new. Maintenance says oil change at 10K miles. Service mgr. Told me the same exact thing happened to the parts mgr. Sister. I have also been told by 1 other person the same thing happened to her while driving in traffic. Service mgr. Told me to bring vehicle back in 2K miles and if oil is low they would replace engine at no charge.
- Downingtown, PA, USA
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle kept losing oil and more had to be added. Additionally, while driving various speeds, the vehicle stalled and the oil pressure warning indicator illuminated. The contact called pellegrino Chrysler Jeep (241 glassboro rd, woodbury heights, NJ 08097, (856) 848-7474) who stated that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 58460594. The manufacturer informed the contact to have an oil consumption test. The failure mileage was 5,235. Consumer stated first time car stalled only had about 2500 miles. Consumer had to shut the car off and on. Car has stalled twice. At the moment consumer has 5300 miles and will be getting first oil change.
- Sickerville, NJ, USA
While accelerating onto a highway, my vehicle suddenly shut off. I immediately put hazards on, tried to pull to the side, stopped and tried turning the car back on, after 2 attempts it turned back on but I was scared the entire hour long ride home so drove in the slow lane so that I could pull right off the highway if it happened again. I took the vehicle for service and they said it was the hood latch sensor. They replaced it and it worked fine for a month or so then again this happened while driving down the road about 40 mph, car suddenly shut off. Again another scary experience. Took the car back and they said the actual hood latch needed to be replaced. Pulled out of service center and it happened again, pulled back in to service center and a day later they called and said hood needed realignment. Worked again for a few months then today, again driving down the road, oil pressure low warning flashed on my dash then went off, the check engine light flashed on then yet another warning that read switch to P then desired gear. Car then lost almost all power but luckily had just enough power to get me to a side road where I barely made it onto the road before it shut off. I tried turning it back on and after 2 tries it powered on but when I put into drive and hit the gas, it would not move. It was like it would not engage in gear. This is an extreme safety hazard as this vehicle suddenly stop without warning while driving.
- Cresco, PA, USA
The contact owns a 2018 Jeep Compass. While the contact was merging into highway traffic, the accelerator pedal suddenly became stuck and caused the vehicle to accelerate. During the failure, the speed increased to more than approximately 80 mph and several warning indicators illuminated, including the service engine and throttle. The accelerator pedal eventually became unstuck and the vehicle was shut off. After restarting the engine, the sensor warnings were no longer illuminated and the vehicle operated normally. Falls motor city (4100 state rd, cuyahoga fall, oh) was notified of the failure. The manufacturer was not contacted. The cause of the failure was not determined. The VIN was not available. The failure mileage was 46,817.
- Akron, OH, USA
After starting car and driving emergency break engages and car shuts off while in motion. Upon turning off, "low oil pressure" warning comes up for less than 3 seconds and then disappears.. and engine stays off. Takes about 5-7 minutes for car to turn back on. This has occurred multiple times while driving on interstate highway and busy intersection. Super dangerous and not safe... have called Jeep to open a case and taking in for servicing. This is not ok. Truck is less than 6 months, not even 3,000 miles.
- Chicago, IL, USA
- Los Angeles, CA, USA