10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,538 miles

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« Read the previous 20 complaints

problem #65

Apr 022019

Compass 4-cyl

  • 3,650 miles
I was driving 44 mph headed to a red light intersection with 4 lanes of traffic coming the opposite direction when my Jeep shut off I had no steering, no breaks and no engine running. I was moving forward at 44mph unable to control the vehicle and kept hitting the start button. After several attempts the car restarted saying low oil pressure and I was able to steer the car off the road before entering the intersection and getting kiled. Car was towed to dealership D'ambrosio auto group. Oil was checked and I was advised there was no oil in the engine, the vehicle had 3,650 miles on it and it's brand new. Maintenance says oil change at 10K miles. Service mgr. Told me the same exact thing happened to the parts mgr. Sister. I have also been told by 1 other person the same thing happened to her while driving in traffic. Service mgr. Told me to bring vehicle back in 2K miles and if oil is low they would replace engine at no charge.

- Downingtown, PA, USA

problem #64

Apr 012019

Compass 4-cyl

  • 5,235 miles
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle kept losing oil and more had to be added. Additionally, while driving various speeds, the vehicle stalled and the oil pressure warning indicator illuminated. The contact called pellegrino Chrysler Jeep (241 glassboro rd, woodbury heights, NJ 08097, (856) 848-7474) who stated that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: 58460594. The manufacturer informed the contact to have an oil consumption test. The failure mileage was 5,235. Consumer stated first time car stalled only had about 2500 miles. Consumer had to shut the car off and on. Car has stalled twice. At the moment consumer has 5300 miles and will be getting first oil change.

- Sickerville, NJ, USA

problem #63

Apr 272019

Compass

  • 24,000 miles
While accelerating onto a highway, my vehicle suddenly shut off. I immediately put hazards on, tried to pull to the side, stopped and tried turning the car back on, after 2 attempts it turned back on but I was scared the entire hour long ride home so drove in the slow lane so that I could pull right off the highway if it happened again. I took the vehicle for service and they said it was the hood latch sensor. They replaced it and it worked fine for a month or so then again this happened while driving down the road about 40 mph, car suddenly shut off. Again another scary experience. Took the car back and they said the actual hood latch needed to be replaced. Pulled out of service center and it happened again, pulled back in to service center and a day later they called and said hood needed realignment. Worked again for a few months then today, again driving down the road, oil pressure low warning flashed on my dash then went off, the check engine light flashed on then yet another warning that read switch to P then desired gear. Car then lost almost all power but luckily had just enough power to get me to a side road where I barely made it onto the road before it shut off. I tried turning it back on and after 2 tries it powered on but when I put into drive and hit the gas, it would not move. It was like it would not engage in gear. This is an extreme safety hazard as this vehicle suddenly stop without warning while driving.

- Cresco, PA, USA

problem #62

Apr 252019

Compass

  • 46,817 miles
The contact owns a 2018 Jeep Compass. While the contact was merging into highway traffic, the accelerator pedal suddenly became stuck and caused the vehicle to accelerate. During the failure, the speed increased to more than approximately 80 mph and several warning indicators illuminated, including the service engine and throttle. The accelerator pedal eventually became unstuck and the vehicle was shut off. After restarting the engine, the sensor warnings were no longer illuminated and the vehicle operated normally. Falls motor city (4100 state rd, cuyahoga fall, oh) was notified of the failure. The manufacturer was not contacted. The cause of the failure was not determined. The VIN was not available. The failure mileage was 46,817.

- Akron, OH, USA

problem #61

Apr 242019

Compass

  • 2,900 miles
After starting car and driving emergency break engages and car shuts off while in motion. Upon turning off, "low oil pressure" warning comes up for less than 3 seconds and then disappears.. and engine stays off. Takes about 5-7 minutes for car to turn back on. This has occurred multiple times while driving on interstate highway and busy intersection. Super dangerous and not safe... have called Jeep to open a case and taking in for servicing. This is not ok. Truck is less than 6 months, not even 3,000 miles.

- Chicago, IL, USA

problem #60

Oct 152018

Compass 4-cyl

  • 7,500 miles
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle failed to start when the remote start feature was pressed on the key fob. Also, the auto stop indicator remained illuminated even when the feature was set to off. The contact also stated that there was a coolant leak and the emergency brake warning indicator was illuminated while the vehicle was being driven. In addition, the automatic headlamps were illuminated and, when using the remote start feature in cold weather, the heated seats would not operate and the defroster would not activate. The contact was concerned that cold air from the air conditioning unit would be activated instead. The vehicle was taken to griffin motor company (located at 11031 perry hwy, meadville, pa 16335, (814) 336-2161) to be diagnosed. The contact was informed that there was no evidence of a coolant leak. The mechanic was also able to use the remote start feature to start the vehicle. There were no repairs performed on the vehicle. The manufacturer was not contacted. The approximate failure mileage was 7,500. Consumer stated rear wiper, door lock and remote sporadically works. Also, fluid release just under engine area and auto stop (engine) function as well as emergency brake and electrical system malfuction.

- Meadville, PA, USA

problem #59

Apr 012019

Compass

  • 5,095 miles
I leased a 2018 Jeep Compass limited 4X4 - was driving went to onto a side street from a busy main street, my Jeep stalled and the low oil pressure light came on for a split second, as I costed off to the side of the road - my vehicle would not restart right away - it took a minute to restart - the vehicle is only 6 months old and only has 5095 mile on it - I took it to the dealership and the service guy stated that the engine is known for" burning oil " or using more than usual and there would need to be a case started on this to see if the vehicle will be repaired. This is not acceptable to me this is a brand new car - there should not be any issues. The company should stand behind the customer - not make them take the product back and fourth 3 or 4 times before they will do anything

- Roseville, MI, USA

problem #58

Apr 122019

Compass 4-cyl

  • 4,200 miles
At 4,000 miles, stalled three times, three days in a row. Took it in & they said the engine is burning off oil too quickly. No lights came on, just kept stalling. Consumer stated engine stopped running.

- Scottsdale, AZ, USA

problem #57

Apr 082019

Compass

  • 4,950 miles
Over the past week, I have had about 10 instances where my new (6 month old - ~5K mile) Jeep Compass died in the middle of driving. I was unable to accelerate, move, or anything. The only action I could do was to brake. During a handful of these instances, I was in a parking garage, gas station or on a side street where I was able to safely pull over and figure out how to resolve the issue. The other times, I was driving to/from work in the city of boston. These events were extremely terrifying and there was nothing I could have done without warning to prevent being stuck immobile in these intersections. When this happens, I have to put the car in park, remove the parking brake (which automatically turns on while driving), then shut off the car, then turn on the car again (where the engine turns over a few times first), then it's "good" to drive again. I took the car to my Jeep dealer (where I purchased the vehicle) to have the issue inspected/oil changed. As a result, they concluded that the engine on my Jeep has an unresolvable issue from the manufacturer where the engine burns oil more than advertised, unlike the 2016 version of this vehicle.they confirm that no message or engine light code appeared, and the only way to prevent this would be to check the oil constantly. They showed a print out from their system that stated my car has 5 quarts of oil, and each 1 quart of oil should last ~5K miles. Therefore, the oil should not be low enough to stall an engine @ 6 months/5K miles. This is absolutely not acceptable in a new vehicle. I have no indication when a problem exists. If I received some sort of warning/dashlight (really anything), I would know the car is not safe to drive until an issue is addressed. However, this does not happen, so I have to manually check the oil when I have no expertise in doing so in order to identify the issue.

- Framingham, MA, USA

problem #56

Apr 102019

Compass

  • 11,800 miles
My vehicle has stalled when stopped at an intersection or on the highway in stop & go traffic. It's happened several times and the Jeep dealer tells me this will happen when it needs an oil change. I purchased my vehicle in June 2018 and ave 11,800 miles on the car and have had 3 oil changes, due to the vehicle shutting down while stopped.

- Romansville, PA, USA

problem #55

Apr 092019

Compass

  • 5,897 miles
The vehicle was in motion on highway 180. The vehicles service engine light, transmission light, electronic parking brake, and service hill holder turned on. I stopped the vehicle in the sholder. I checked the transmission and engine oil and both were good. I tried putting the vehicle on drive and the electronic parking light came on and stopped the vehicle from going on drive. The light stayed on for the electronic braking service. I was able to take it off the brake still with the service lights on. I was going to shift it into drive when it made a strong popping and screeching sound on the transmission when placed on reverse. I moved it to drive and it did the samething. I tried giving it gas and the D for drive would just blink and the vehicle would not move. I waited 30 minutes and tried moving it but nothing happened. I switched the gear from parking to drive hearing the popping sound as I shifted from the P R N D. I was able to drive it for 10-15 minutes and the transmission started heating up from 180F to 192F. While leaving the vehicle stopped for a while the transmission temp did cool off but I will have it serviced since I am still stopped at the highway with my family while writing this.

- Nogales, AZ, USA

problem #54

Sep 172018

Compass 4-cyl

  • 55,079 miles
The contact owns a 2018 Jeep Compass. While the contact was attempting to turn into her neighborhood, the vehicle hesitated. The failure usually occurred while driving 30 mph. Also, while attempting to accelerate, the vehicle decelerated. There were no warning indicators illuminated. The vehicle was taken to East Carolina Dodge Jeep Ram (3401 S memorial dr, greenville, nc 27834, (888) 848-5262) where it was diagnosed that the stop/start sensor needed to be replaced. A new sensor was installed;. however, the failure recurred. The manufacturer was not contacted. The failure mileage was 55,079.

- Greenville, NC, USA

problem #53

Apr 042019

Compass

  • 8,100 miles
Car is burning through oil too fast. It has stalled on me (without warning) 5 or 6 times in the past 8 months due to low oil. Took to dealer twice and was told to just get an oil change-they refuse to check anything else and that this is typical of the Compass. I should not have to spend the money to get frequent oil changes on a car using synthetic oil. I do not feel safe driving in a vehicle that could shut off at anytime without warning. This happened at 8100 miles.

- Newark, DE, USA

problem #52

Apr 032019

Compass

  • 4,800 miles
4800 miles made month follow up over next week tried to turn off stop/start feature to see what happened for next 6 months mpg.. I have been told it is a coincidence not the issue but my car started shutting off 2/3 into turn, going up a slight incline, couple times slowing down for traffic light, but not at a stop and didn't want to restart. Day of car follow up 3 times turning right it dies and low oil pressure flicked on for about a second. Was told needed a new engine then today told Chrysler engineers said no its something with new car and solvent causing oil issue it was too low but not leaking out/ I'm told they will check oil consumption every 1000 miles and stand by product, local dealer said come back at 500 miles. What if it dies in heavy traffic or on highway" traded an oil burning Audi for Jeep it can't be good for the engine but now I'm faced with new car and worried it will die causing me to end up a statistic. Why didn't light come on earlier and why only a second to warn when the car was already shut down when it warned me? some recalls were made why isn't mine or others I'm reading about"

- Keene, NH, USA

problem #51

Feb 142019

Compass

  • 10,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle experienced excessive engine oil consumption, which caused the vehicle to stall on several occasions. The contact stated that there were no warning indicators illuminated when the oil was low. Best Chrysler Dodge Jeep Ram (520 colony pl, Plymouth, MA 02360) stated that the contact needed to change the oil every three weeks. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 10,000.

- Abington, MA, USA

problem #50

Apr 012019

Compass 4-cyl

  • 4,800 miles
While driving the Jeep compassm with less than 5K miles, the car shut off while I was going about 35 mph without warning and locked the steering and everything. I took it to the Jeep dealer and without hesitation, they knew that it needed a brand new engine because the car "should not be burning oil this quickly." They made it seem as though this occurs extremely frequently and I have read several forums about people having the same issue just by looking up "Jeep Compass burning oil." This is an extremely hazardous situation and should be addressed immediately. Consumer stated dealer told him rings and pistons in the engine and that the old engine was burning a crazy amount of oil engine was burning a tremendous amount of oil, dealer hinted that a recall may happen because how common the problem was.

- Raleigh, NC, USA

problem #49

Feb 142019

Compass

  • 21,320 miles
Was driving and went to turn and the Jeep turned off with no warning. It took me a minute for it to start again. The next day I was turning onto the highway and the Jeep did the same thing. I'm lucky that there was an area for me to be able to coast into on the side off the road or I could have been in a serious accident. Had the Jeep towed to the closet dealership and they informed me there was no oil in the Jeep. I had 1K miles left to my next oil change and get my oil changed always before 5K miles. The dealership told me these Jeep burn oil faster than they should and I should buy synthetic oil to carry in the Jeep and check my oil every couple of hundred miles. This should not be the solution, as I wouldn't have purchased the Jeep if they told me I had to carry oil around with me & check my oil every couple of hundred miles. This issue is dangerous, as there is no warning that your oil is low before the Jeep turns off. I travel at least 100 miles a day for work and I don't feel safe in this vehicle and shouldn't have to check my oil every other day.

- Fairfax, VA, USA

problem #48

Mar 312019

Compass

  • 6,200 miles
Three times this has happened while driving. Slowing to stop at a light on a highway in heavy traffic. Slowing down at a stop sign on side street no traffic. Turn with acceleration off a heavy congested area to side road. No accident to report, but could have been a major one at the busiest intersection in town. The 3rd incident the check engine light came on. Had it read and code P2172 is throttle actuator control system. All 3 times were within 8 days.

- Oak Harbor, WA, USA

problem #47

Dec 202018

Compass

  • 1,200 miles
The contact owns a 2018 Jeep Compass. While driving 45 mph, the vehicle shut off without warning. The contact had to turn the vehicle on and off multiple times in order to drive the vehicle. The failure occurred several times. The vehicle was taken to golling Chrysler Dodge Jeep Ram of chelsea (1500 S main St, chelsea, mi 48118), but they were unable to diagnose or repair the vehicle. The manufacturer was contacted. The failure mileage was 1,200.

- Grass Lake, MI, USA

problem #46

Dec 122018

Compass

  • 8,300 miles
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle stalled while driving. The contact waited a few seconds, restarted the engine, and was able to continue driving. There were no warning indicators illuminated. The vehicle was taken to crystal lake Jeep Dodge Chrysler Ram (5404 S Illinois rte 31, crystal lake, il 60012, (815) 459-9000) where it was diagnosed that an oil change was needed. The vehicle was repaired; however, the contact stated that a quart of oil had been burned off since the repair. The manufacturer was made aware of the failure. The manufacturer stated that the burning of a large amount of oil was normal for the vehicle. The failure mileage was 8,300.

- Crystal Lake, IL, USA

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