10.0
really awful- Crashes / Fires:
- 7 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 15,456 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I leased a 2018 Jeep Compass limited 4X4 - was driving went to onto a side street from a busy main street, my Jeep stalled and the low oil pressure light came on for a split second, as I costed off to the side of the road - my vehicle would not restart right away - it took a minute to restart - the vehicle is only 6 months old and only has 5095 mile on it - I took it to the dealership and the service guy stated that the engine is known for" burning oil " or using more than usual and there would need to be a case started on this to see if the vehicle will be repaired. This is not acceptable to me this is a brand new car - there should not be any issues. The company should stand behind the customer - not make them take the product back and fourth 3 or 4 times before they will do anything
- Roseville, MI, USA
At 4,000 miles, stalled three times, three days in a row. Took it in & they said the engine is burning off oil too quickly. No lights came on, just kept stalling. Consumer stated engine stopped running.
- Scottsdale, AZ, USA
Over the past week, I have had about 10 instances where my new (6 month old - ~5K mile) Jeep Compass died in the middle of driving. I was unable to accelerate, move, or anything. The only action I could do was to brake. During a handful of these instances, I was in a parking garage, gas station or on a side street where I was able to safely pull over and figure out how to resolve the issue. The other times, I was driving to/from work in the city of boston. These events were extremely terrifying and there was nothing I could have done without warning to prevent being stuck immobile in these intersections. When this happens, I have to put the car in park, remove the parking brake (which automatically turns on while driving), then shut off the car, then turn on the car again (where the engine turns over a few times first), then it's "good" to drive again. I took the car to my Jeep dealer (where I purchased the vehicle) to have the issue inspected/oil changed. As a result, they concluded that the engine on my Jeep has an unresolvable issue from the manufacturer where the engine burns oil more than advertised, unlike the 2016 version of this vehicle.they confirm that no message or engine light code appeared, and the only way to prevent this would be to check the oil constantly. They showed a print out from their system that stated my car has 5 quarts of oil, and each 1 quart of oil should last ~5K miles. Therefore, the oil should not be low enough to stall an engine @ 6 months/5K miles. This is absolutely not acceptable in a new vehicle. I have no indication when a problem exists. If I received some sort of warning/dashlight (really anything), I would know the car is not safe to drive until an issue is addressed. However, this does not happen, so I have to manually check the oil when I have no expertise in doing so in order to identify the issue.
- Framingham, MA, USA
My vehicle has stalled when stopped at an intersection or on the highway in stop & go traffic. It's happened several times and the Jeep dealer tells me this will happen when it needs an oil change. I purchased my vehicle in June 2018 and ave 11,800 miles on the car and have had 3 oil changes, due to the vehicle shutting down while stopped.
- Romansville, PA, USA
The vehicle was in motion on highway 180. The vehicles service engine light, transmission light, electronic parking brake, and service hill holder turned on. I stopped the vehicle in the sholder. I checked the transmission and engine oil and both were good. I tried putting the vehicle on drive and the electronic parking light came on and stopped the vehicle from going on drive. The light stayed on for the electronic braking service. I was able to take it off the brake still with the service lights on. I was going to shift it into drive when it made a strong popping and screeching sound on the transmission when placed on reverse. I moved it to drive and it did the samething. I tried giving it gas and the D for drive would just blink and the vehicle would not move. I waited 30 minutes and tried moving it but nothing happened. I switched the gear from parking to drive hearing the popping sound as I shifted from the P R N D. I was able to drive it for 10-15 minutes and the transmission started heating up from 180F to 192F. While leaving the vehicle stopped for a while the transmission temp did cool off but I will have it serviced since I am still stopped at the highway with my family while writing this.
- Nogales, AZ, USA
The contact owns a 2018 Jeep Compass. While the contact was attempting to turn into her neighborhood, the vehicle hesitated. The failure usually occurred while driving 30 mph. Also, while attempting to accelerate, the vehicle decelerated. There were no warning indicators illuminated. The vehicle was taken to East Carolina Dodge Jeep Ram (3401 S memorial dr, greenville, nc 27834, (888) 848-5262) where it was diagnosed that the stop/start sensor needed to be replaced. A new sensor was installed;. however, the failure recurred. The manufacturer was not contacted. The failure mileage was 55,079.
- Greenville, NC, USA
Car is burning through oil too fast. It has stalled on me (without warning) 5 or 6 times in the past 8 months due to low oil. Took to dealer twice and was told to just get an oil change-they refuse to check anything else and that this is typical of the Compass. I should not have to spend the money to get frequent oil changes on a car using synthetic oil. I do not feel safe driving in a vehicle that could shut off at anytime without warning. This happened at 8100 miles.
- Newark, DE, USA
4800 miles made month follow up over next week tried to turn off stop/start feature to see what happened for next 6 months mpg.. I have been told it is a coincidence not the issue but my car started shutting off 2/3 into turn, going up a slight incline, couple times slowing down for traffic light, but not at a stop and didn't want to restart. Day of car follow up 3 times turning right it dies and low oil pressure flicked on for about a second. Was told needed a new engine then today told Chrysler engineers said no its something with new car and solvent causing oil issue it was too low but not leaking out/ I'm told they will check oil consumption every 1000 miles and stand by product, local dealer said come back at 500 miles. What if it dies in heavy traffic or on highway" traded an oil burning Audi for Jeep it can't be good for the engine but now I'm faced with new car and worried it will die causing me to end up a statistic. Why didn't light come on earlier and why only a second to warn when the car was already shut down when it warned me? some recalls were made why isn't mine or others I'm reading about"
- Keene, NH, USA
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle experienced excessive engine oil consumption, which caused the vehicle to stall on several occasions. The contact stated that there were no warning indicators illuminated when the oil was low. Best Chrysler Dodge Jeep Ram (520 colony pl, Plymouth, MA 02360) stated that the contact needed to change the oil every three weeks. The manufacturer was notified. The vehicle was not repaired. The failure mileage was 10,000.
- Abington, MA, USA
While driving the Jeep compassm with less than 5K miles, the car shut off while I was going about 35 mph without warning and locked the steering and everything. I took it to the Jeep dealer and without hesitation, they knew that it needed a brand new engine because the car "should not be burning oil this quickly." They made it seem as though this occurs extremely frequently and I have read several forums about people having the same issue just by looking up "Jeep Compass burning oil." This is an extremely hazardous situation and should be addressed immediately. Consumer stated dealer told him rings and pistons in the engine and that the old engine was burning a crazy amount of oil engine was burning a tremendous amount of oil, dealer hinted that a recall may happen because how common the problem was.
- Raleigh, NC, USA
Was driving and went to turn and the Jeep turned off with no warning. It took me a minute for it to start again. The next day I was turning onto the highway and the Jeep did the same thing. I'm lucky that there was an area for me to be able to coast into on the side off the road or I could have been in a serious accident. Had the Jeep towed to the closet dealership and they informed me there was no oil in the Jeep. I had 1K miles left to my next oil change and get my oil changed always before 5K miles. The dealership told me these Jeep burn oil faster than they should and I should buy synthetic oil to carry in the Jeep and check my oil every couple of hundred miles. This should not be the solution, as I wouldn't have purchased the Jeep if they told me I had to carry oil around with me & check my oil every couple of hundred miles. This issue is dangerous, as there is no warning that your oil is low before the Jeep turns off. I travel at least 100 miles a day for work and I don't feel safe in this vehicle and shouldn't have to check my oil every other day.
- Fairfax, VA, USA
Three times this has happened while driving. Slowing to stop at a light on a highway in heavy traffic. Slowing down at a stop sign on side street no traffic. Turn with acceleration off a heavy congested area to side road. No accident to report, but could have been a major one at the busiest intersection in town. The 3rd incident the check engine light came on. Had it read and code P2172 is throttle actuator control system. All 3 times were within 8 days.
- Oak Harbor, WA, USA
The contact owns a 2018 Jeep Compass. While driving 45 mph, the vehicle shut off without warning. The contact had to turn the vehicle on and off multiple times in order to drive the vehicle. The failure occurred several times. The vehicle was taken to golling Chrysler Dodge Jeep Ram of chelsea (1500 S main St, chelsea, mi 48118), but they were unable to diagnose or repair the vehicle. The manufacturer was contacted. The failure mileage was 1,200.
- Grass Lake, MI, USA
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle stalled while driving. The contact waited a few seconds, restarted the engine, and was able to continue driving. There were no warning indicators illuminated. The vehicle was taken to crystal lake Jeep Dodge Chrysler Ram (5404 S Illinois rte 31, crystal lake, il 60012, (815) 459-9000) where it was diagnosed that an oil change was needed. The vehicle was repaired; however, the contact stated that a quart of oil had been burned off since the repair. The manufacturer was made aware of the failure. The manufacturer stated that the burning of a large amount of oil was normal for the vehicle. The failure mileage was 8,300.
- Crystal Lake, IL, USA
I was making a right hand turn into traffic on a busy highway when my brand new 2018 Jeep Compass stalled out. I had to quickly drift to safety and put on my hazard lights and try to start the car again. I took about a minute to start again. After that it happened several more times all when I was in the middle of driving. I called the dealer and was told that it usually means it needs an oil change. I had the car for 3 months and was told I should check the oil every 500 to 1000 miles even though the car takes oil and should be good for about 5,000 miles. Never once did I receive any warning lights. I fear for my safety when driving this vehicles.
- Waldorf, MD, USA
Vehicle stalled on four different occasions on two different dates, twice while yielding to interstate ramp, once while stopped at traffic light, and once while in motion on city street.. vehicle had to be placed in park to restart and did not engage immediately, only after multiple attempts and failed turnover. Reported stalls occurred in varyied temperatures. Vehicle is 4 months old.
- Canton, GA, USA
I take my vehicle in for regular oil changes, however, on two occasions they service technicians have notified me that my oil is almost completely out. I have been getting my car services at the Jeep dealership. For some reason, my car appears to be consuming ridiculous amounts of oil and they don't know why. The just keep telling me to come back to get another oil change. I'm going through several quarters full synthetic quarts every thousand or so miles. The vehicle is not leaking oil anywhere; as I park in the same spots at work and at home and have seen nothing leaking. I have been notified from the dealership that this is a *separate and unrelated issue* to the electronic issues that are causing the vehicle to stall without notice, while in motion.
- Chandler, AZ, USA
When vehicle is in motion it will stall. This has happened on four separate occasions where I was stranded in the middle of the road amidst traffic, in intersections, and once on a freeway. On one occasion I was braking to stop at an off ramp of an interstate. Another time I was turning on a residential street. The other two times I was in motion on a straight road. In all these instances I received alerts that my auto start needed servicing even though the dealership just looked at it and cleared the error/code. It was a miracle I wasn't hit when these events occurred. The event happens in this order: Gas pedal stops working, so the car begins to coast but cannot accelerate. All the engineer warning lights pop up at once. Car begins to beep (I assume because of the warning lights), steering wheel locks, preventing you from coasting your car to the shoulder, then the emergency brake engages so you are stuck where you are. You are unable to start the car or move the car and you are stuck exactly where it died. Again, this has happened on the freeway, in the middle of intersections, and while on a regular road. Without warning - the car just dies. After about 10 minutes you can start the car up again without issue, but you have to wait until the car lets you do it and you never have a warning for when it's going to happen again to put yourself in a safe position on the road. It's a danger to the driver and surrounding vehicles. Honestly, it's terrifying.
- Chandler, AZ, USA
The engine shuts off with no warning while in motion, we experienced this 3 times in the past few months. The last time it happened we almost got rear-ended by a semi truck while driving on the street, luckily the driver was able to pull around us honking his horn the whole way through. I called Jeep/ Chrysler corporate to express the safety concerns and they advised that "the engine was designed to shut off when the oil was low to protect itself". I replied that the value of an engine does not compare to the safety of my family or other motorist. The dealership traced the issue back to the oil consumption on the 4 cylinder engines, they claim that through their own guidelines it is ok for the Jeep Compass to burn 1 quart of oil every 2,000 miles (seems high). The engine burns through oil at an alarming rate and is designed to shut off when the oil is low. The 2018 Jeep Compass does not have an oil pressure gauge so drivers do not have a warning as to when the vehicle may potentially shut-off. I complained about that as well and their response was for me to check and add oil every time I pump gas, something you don't expect to do on a new vehicle. I was told by the service manager that there are a lot of complaints about the same issue but his hands were tied until Chrysler issues a recall.
- La Puente, CA, USA
- Meadville, PA, USA