10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,497 miles

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« Read the previous 20 complaints

problem #50

Apr 012019

Compass 4-cyl

  • 4,800 miles
While driving the Jeep compassm with less than 5K miles, the car shut off while I was going about 35 mph without warning and locked the steering and everything. I took it to the Jeep dealer and without hesitation, they knew that it needed a brand new engine because the car "should not be burning oil this quickly." They made it seem as though this occurs extremely frequently and I have read several forums about people having the same issue just by looking up "Jeep Compass burning oil." This is an extremely hazardous situation and should be addressed immediately. Consumer stated dealer told him rings and pistons in the engine and that the old engine was burning a crazy amount of oil engine was burning a tremendous amount of oil, dealer hinted that a recall may happen because how common the problem was.

- Raleigh, NC, USA

problem #49

Feb 142019

Compass

  • 21,320 miles
Was driving and went to turn and the Jeep turned off with no warning. It took me a minute for it to start again. The next day I was turning onto the highway and the Jeep did the same thing. I'm lucky that there was an area for me to be able to coast into on the side off the road or I could have been in a serious accident. Had the Jeep towed to the closet dealership and they informed me there was no oil in the Jeep. I had 1K miles left to my next oil change and get my oil changed always before 5K miles. The dealership told me these Jeep burn oil faster than they should and I should buy synthetic oil to carry in the Jeep and check my oil every couple of hundred miles. This should not be the solution, as I wouldn't have purchased the Jeep if they told me I had to carry oil around with me & check my oil every couple of hundred miles. This issue is dangerous, as there is no warning that your oil is low before the Jeep turns off. I travel at least 100 miles a day for work and I don't feel safe in this vehicle and shouldn't have to check my oil every other day.

- Fairfax, VA, USA

problem #48

Mar 312019

Compass

  • 6,200 miles
Three times this has happened while driving. Slowing to stop at a light on a highway in heavy traffic. Slowing down at a stop sign on side street no traffic. Turn with acceleration off a heavy congested area to side road. No accident to report, but could have been a major one at the busiest intersection in town. The 3rd incident the check engine light came on. Had it read and code P2172 is throttle actuator control system. All 3 times were within 8 days.

- Oak Harbor, WA, USA

problem #47

Dec 202018

Compass

  • 1,200 miles
The contact owns a 2018 Jeep Compass. While driving 45 mph, the vehicle shut off without warning. The contact had to turn the vehicle on and off multiple times in order to drive the vehicle. The failure occurred several times. The vehicle was taken to golling Chrysler Dodge Jeep Ram of chelsea (1500 S main St, chelsea, mi 48118), but they were unable to diagnose or repair the vehicle. The manufacturer was contacted. The failure mileage was 1,200.

- Grass Lake, MI, USA

problem #46

Dec 122018

Compass

  • 8,300 miles
The contact owns a 2018 Jeep Compass. The contact stated that the vehicle stalled while driving. The contact waited a few seconds, restarted the engine, and was able to continue driving. There were no warning indicators illuminated. The vehicle was taken to crystal lake Jeep Dodge Chrysler Ram (5404 S Illinois rte 31, crystal lake, il 60012, (815) 459-9000) where it was diagnosed that an oil change was needed. The vehicle was repaired; however, the contact stated that a quart of oil had been burned off since the repair. The manufacturer was made aware of the failure. The manufacturer stated that the burning of a large amount of oil was normal for the vehicle. The failure mileage was 8,300.

- Crystal Lake, IL, USA

problem #45

Mar 182019

Compass 4-cyl

  • 4,000 miles
I was making a right hand turn into traffic on a busy highway when my brand new 2018 Jeep Compass stalled out. I had to quickly drift to safety and put on my hazard lights and try to start the car again. I took about a minute to start again. After that it happened several more times all when I was in the middle of driving. I called the dealer and was told that it usually means it needs an oil change. I had the car for 3 months and was told I should check the oil every 500 to 1000 miles even though the car takes oil and should be good for about 5,000 miles. Never once did I receive any warning lights. I fear for my safety when driving this vehicles.

- Waldorf, MD, USA

problem #44

Mar 132019

Compass

  • 7,200 miles
Vehicle stalled on four different occasions on two different dates, twice while yielding to interstate ramp, once while stopped at traffic light, and once while in motion on city street.. vehicle had to be placed in park to restart and did not engage immediately, only after multiple attempts and failed turnover. Reported stalls occurred in varyied temperatures. Vehicle is 4 months old.

- Canton, GA, USA

problem #43

Mar 132019

Compass

  • 22,651 miles
I take my vehicle in for regular oil changes, however, on two occasions they service technicians have notified me that my oil is almost completely out. I have been getting my car services at the Jeep dealership. For some reason, my car appears to be consuming ridiculous amounts of oil and they don't know why. The just keep telling me to come back to get another oil change. I'm going through several quarters full synthetic quarts every thousand or so miles. The vehicle is not leaking oil anywhere; as I park in the same spots at work and at home and have seen nothing leaking. I have been notified from the dealership that this is a *separate and unrelated issue* to the electronic issues that are causing the vehicle to stall without notice, while in motion.

- Chandler, AZ, USA

problem #42

Mar 132019

Compass

  • 22,651 miles
When vehicle is in motion it will stall. This has happened on four separate occasions where I was stranded in the middle of the road amidst traffic, in intersections, and once on a freeway. On one occasion I was braking to stop at an off ramp of an interstate. Another time I was turning on a residential street. The other two times I was in motion on a straight road. In all these instances I received alerts that my auto start needed servicing even though the dealership just looked at it and cleared the error/code. It was a miracle I wasn't hit when these events occurred. The event happens in this order: Gas pedal stops working, so the car begins to coast but cannot accelerate. All the engineer warning lights pop up at once. Car begins to beep (I assume because of the warning lights), steering wheel locks, preventing you from coasting your car to the shoulder, then the emergency brake engages so you are stuck where you are. You are unable to start the car or move the car and you are stuck exactly where it died. Again, this has happened on the freeway, in the middle of intersections, and while on a regular road. Without warning - the car just dies. After about 10 minutes you can start the car up again without issue, but you have to wait until the car lets you do it and you never have a warning for when it's going to happen again to put yourself in a safe position on the road. It's a danger to the driver and surrounding vehicles. Honestly, it's terrifying.

- Chandler, AZ, USA

problem #41

Dec 312018

Compass

  • 13,000 miles
The engine shuts off with no warning while in motion, we experienced this 3 times in the past few months. The last time it happened we almost got rear-ended by a semi truck while driving on the street, luckily the driver was able to pull around us honking his horn the whole way through. I called Jeep/ Chrysler corporate to express the safety concerns and they advised that "the engine was designed to shut off when the oil was low to protect itself". I replied that the value of an engine does not compare to the safety of my family or other motorist. The dealership traced the issue back to the oil consumption on the 4 cylinder engines, they claim that through their own guidelines it is ok for the Jeep Compass to burn 1 quart of oil every 2,000 miles (seems high). The engine burns through oil at an alarming rate and is designed to shut off when the oil is low. The 2018 Jeep Compass does not have an oil pressure gauge so drivers do not have a warning as to when the vehicle may potentially shut-off. I complained about that as well and their response was for me to check and add oil every time I pump gas, something you don't expect to do on a new vehicle. I was told by the service manager that there are a lot of complaints about the same issue but his hands were tied until Chrysler issues a recall.

- La Puente, CA, USA

problem #40

Mar 082019

Compass

  • 13,500 miles
After starting car and driving for 2 minutes emergency break engages and car shuts off while in motion, upon turning off the car and restarting while turning right the low pressure sensor appears then disappears and service engine warning comes on car completely shuts off while in motion with no warning after the alarm disappears off dash. This occurred multiple times while driving in busy intersections. It also occurred when the car got towed back to dealership.

- Fall River, MA, USA

problem #39

Jan 102019

Compass

  • 5,000 miles
I bought the Compass with 136 miles on it. Around the 4500 mile mark my Jeep died as I was accelerating on a straight, 25 mph street segment after making a turn 30 feet prior. After bringing the Jeep in immediately for service, the technicians found nothing wrong. Two days later I was pulling out of a parking lot onto a busy road. A log truck was coming but I had enough time to pull out and accelerate without creating a need for the log truck to brake. As I began to pull out, my Jeep died with the nose slightly into the lane of oncoming traffic. Fortunately no accident followed. I was able to get the Jeep started after a minute and drove straight to the service center. They said it was due to low oil and that it was an engine protection feature. Hey Jeep/chrylser...how is an engine protection feature that provides no warning a better option than the vehicle stalling in the path of oncoming traffic" since those incidents, I notice I burn oil fast and spend more money constantly pouring oil into my Jeep than I do on my 2005 Silverado with over 115,000 miles. Either install a sensor that alerts the driver of a low oil condition prior to the Jeep stalling in traffic or rethink your design! what if it was your family in the vehicle" now my Jeep hesitates when I need to accelerate, but does not stall since I add a quart frequently.

- Warren Center, PA, USA

problem #38

Feb 272019

Compass

  • 10 miles
Enciendo el vehculo pero cuando me quedo dentro del mismo encendido Y con aire acondicionado encendido por lo menos 20minutos SE enciende luz del motor Y transmisin indicando tiene que ser verificado, procedo apagar el vehculo por 2hrs Y al encenderlo nuevamente ya no lo tiene pero aveces puede salir corriendo el vehculo Y el cambio SE queda en 3D nunca baja Y no pasa de 40mph

- Carolina, PR, USA

problem #37

Feb 092019

Compass

  • 3,500 miles
I've owned a 2018 Jeep Compass for 2 months I bought it with less than 50 miles on it. At 3500 miles the engine will shut off randomly. You have to put the Jeep in park to restart the car. The cause of this is the Jeep consumes oil ag a rate of a quart per 1000 miles and the Jeep is installed with a fail safe that kills the motor so it doesn't harm the motor but will leave you stopped in the middle of the highway. The only way to restart the car is to put it in park and restart it.there is no low oil warnings or oil change indicators. The recommended oil change is 5000 miles

- Noble, OK, USA

problem #36

Jan 312019

Compass

  • 2,840 miles
While driving in a parking lot, my car shut off instantly, no warning. Thank god I was not on the highway or that a car was not driving behind me! my husband checked the oil and it was extremely low. Car only has, 2,840 miles on it. Bought the car new on, 6/30/2018, with only, 28 miles on it. We took the car to the Jeep dealership and was told the oil was empty and the engine is burning oil. He said this is happening with this model and other Jeep/Dodge vehicles with this motor. The mechanic did an oil change and stated to bring the car back after 500 miles to check the oil again. He stated if the oil lost happens again, they would have to replace the engine, with the same type of engine and hope for the best. I think this is absurd for a new vehicle with so little miles on it! Fiat/Chrysler is no help and will not give any options other than replacing the engine. Shameful and shows they do not value their customers time nor feelings. They continue to make these cars with these same defected engines. If you search, Jeep burning oil, you will find a ton of complaints.

- Madison, AL, USA

problem #35

Jan 302019

Compass 4-cyl

  • 1,700 miles
The vehicle has 1700 miles and stalled again while driving. Took 15 min for it to start back up. The first time with 300 miles the dealership said the batteries were bad. Consumer vehicle stalled twice and was towed. The first was due to primary and auxillary failing and primary battery terminal was not secured to the lead. Both batteries were replaced. The second time it stalled was due to starter and alternator cables at the battery fuse blocked overtightened which caused damaged to battery positive terminal. Fuse bloc was replaced also during both incidents, steering wheel was inorperable.

- Virginia Beach, VA, USA

problem #34

Jun 302018

Compass

  • 1,277 miles
I purchased a a brand new Jeep Compass and 12 days later it went haywire. I was driving in my neighborhood at a speed of no more than 20-35mph. The engine light illuminated and mpg on speedometer read 99mph then skipped to11mph and I was practically at a stand still. I was able to capture video of this. The next day the engine light was off and I figured I'd take it in the following business day (Monday). Well I didnt make it to Monday. The very next day, Sunday, the engine light illuminated again only this time then whiile driving on the highway. There was a message across the digital dash stating, "please pull to safety, vehicle will shut down soon". then every light on the dash lit up and the speedometer began to show weird numbers. It looked like a christmas tree there were so many lights. That message was accurate because it certainly did. It shut down on the highway as I was attempting to pull to safety. I wasnt able to capture video as I was scared to death. I took the vehicle into the service department and was later told they couldnt recreate/reproduce the issue. So, after refusing to take it back home, they decided they'd have one of the technicians drive it home to see if would happen again. Needless to say 7 mos later they still have my car and now it just doesnt even start.

- Matteson, IL, USA

problem #33

Jan 022019

Compass

  • miles
"takata recall" excessive consumption of oil, the problem I'm having in my 2018 Jeep Compass is I'm changing my oil every 3,000 miles and before I reach the 3 000 miles I have to buy 2 quarts of oil, and I'm using 100% synthetic oil. My mileage is 8230.

- Aguada, PR, USA

problem #32

Aug 012018

Compass

  • 32,000 miles
The contact owns a 2018 Jeep Compass. While driving 15 mph, the vehicle stalled and completely shut off without warning. The contact mentioned that the vehicle had to be shifted into park and the start button had to be pressed multiple times before the vehicle would restart. The contact also mentioned that the failure occurred multiple times. The vehicle was towed to solomon Chrysler Jeep Dodge carmichaels (2605 East roy furman highway, carmichaels, pa 15320, (724) 966-2600) where it was diagnosed that the oil was low and needed to be changed. The dealer also informed the contact that the vehicle performed as designed because of the low oil. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not provided. The failure mileage was 32,000.

- Morgantown, WV, USA

problem #31

Dec 242018

Compass

  • 1,700 miles
New Jeep wouldn't start with 1700 miles on it.failure light came on dashboard.while on the road car dashboard said" failure, vehicle will shut off, go to a safe place" it died and at least I made it to a parking lot. Terrifying experience! had to have it towed to dealer.I have had it one month. Dealership said it may be an oil module problem that is recurring and it will keep happening! so much for buying a "safe" new car. I am disgusted. They told me to report it to Chrysler. They see this happening a lot! why not inform consumers before purchase? I am afraid to even get it back. I don't want to drive it.

- Lake Orion, MI, USA

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