10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,456 miles

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« Read the previous 20 complaints

problem #20

Oct 292018

Compass 4-cyl

  • 5,400 miles
Car has shut off 3 times while driving in last week. Simply shuts down in middle of a highway or side street. Updated 12/13/18

- Lemont, IL, USA

problem #19

Feb 152018

Compass

  • 3,500 miles
Vehicle transmission would jerk or bump hard enough for seat belt tension system to jerk you into the seat. Would mostly happen at a constant 30 mph or lower such as a school zone. Although would also happen at higher speeds on acceleration such as on ramp or passing another vehicle. After a few weeks of this and after a touch screen safety update to keep the display from flashing full brightness at night, the vehicle was slowing down to turn into private entry of work (gate that requires rfid badge) and shut off completely in middle of the road without warning. Vehicles had to swerve out of the way to miss from hitting us at only 3500 miles on the vehicle. Lucky we were only doing around 20 miles an hour and had our blinker on. The tech that took 22 days to work on the motor of the vehicle and told us the motor turned it self off after the vehicle oil pressure dropped to 5 psi due to a plastic part in engine clogging. I asked why the low oil pressure light did not come on and he said it is not designed to come on until 3 psi and it will never show cause the engine is suppose to turn off first. This is a big safety issue you have a vehicle that can turn off without warning on low oil level or low oil psi. On nearly any other vehicle on the market if you have an 18 wheeler coming up behind you at high speed and going to hit you and you hear a ding and see you have low oil you can speed up and get to a safe distance to pull over or pull over right then and turn off the motor to keep from messing it up. Jeep has decided that their motor is worth more then the life of the people driving them. You should have a choice for when the vehicle turns itself off in order to be able to drive it safely and to be able to make informed choices. You have low battery alert low fuel alert to let you know when it make turn off and why but they designed it to turn off without alerts

- Holly Spring, MS, USA

problem #18

Oct 202018

Compass

  • 13,000 miles
When idling in park, threw a check engine and service transmission light. When attempting to shift into drive, vehicle roughly slams into gear and is unable to switch gears once driving.

- South Elgin, IL, USA

problem #17

Mar 262018

Compass

  • 7 miles
Vehicle leased new began to have grumbling, load humming noise coming from transmission at 37mph. Took test drive in another vehicle same noise. Jeep said known issue waiting for update. Took vehicle back to dealer updated transmission and drive line module. Noise still there, if vechile placed in 4X4 or ESC turned off noise will disappear. Noise sounds like it can be driveline or transmission not in right gear. Car is not shifting correctly and RPM goes high. Vehicle has stalled out a few times for no reason car was stationary with foot on brake and the auto start off disabled. Heated steering wheel and seats get extremely hot. Shut down on there own at times for no reason. Poor gas mileage is related to engine, transmission and driveline problems

- Lynbrook, NY, USA

problem #16

Sep 302018

Compass

  • 2,596 miles
Malfunction indicator light is on, right side of RPM gauge is lite up with three bars. Vehicle has large clunk when turning corners and accelerating, attempts to stale at low speeds. Note I turn off the stop/start switch as I do not like it to turn off at stop signs. The vehicle acts like it is still on. The dealer said it could not look at my car for two weeks. The vehicle has 2,496 miles on it. They told me the first time I complained that I don't know how to properly drive and I have been driving for 40 years. Vehicle is dangerous for stalling out even at speeds of 10-20 mph. When I shift from park to drive in my garage, it feels like the rear end is going to bust through the floor boards.

- Greensburg, IN, USA

problem #15

Oct 092018

Compass

  • 4,000 miles
The contact owns a 2018 Jeep Compass. While the vehicle was stopped with the brake pedal depressed, it lurched forward and struck the preceding vehicle. The preceding vehicle had a trailer hitch and ripped off the contact's bumper. There were no injuries and a police report was not filed. The vehicle was taken to rainbow Chrysler Dodge Jeep Ram of mccomb, llc (101 rainbow way, mccomb, ms 39648, (601) 684-7020), but they did not inspect the damage and stated they were not a collision center. The contact was referred to a collision center. The manufacturer was notified and advised the contact to make an appointment with another dealer. The vehicle was not diagnosed or repaired. The failure mileage was 4,000.

- Kentwood, LA, USA

problem #14

Sep 212018

Compass

  • 9,600 miles
Front display panel flashes off and screen goes completely black then service engine light comes on and engine stalls. Then a multitude of service alerts go across the screen and the display screen continues to flash on and off. Have to transition the car out of drive and back into park in order to restart the car. Happens more when car is at a stop light.

- Mount Pleasant, SC, USA

problem #13

Sep 212018

Compass

  • 3,000 miles
When pulling out of the driveway and going from reverse to drive the car stalled in the middle of the street. This happened a few weeks ago also. I called the dealersip and they said if the oil is low there is a safety feature that shuts down the engine. This car only has 3000 miles on it and is 3 months old. No engine light or warning ever came on. I checked the oil and it was a little low so I added a 1/2 a quart. In reading up on this vehicle it says it burns quite a bit of oil. This is unacceptable that the car burns this much oil and that the car will shut down if the oil is a little bit low. This is more of a safety hazard if the car shuts down while driving?

- Brunswick, OH, USA

problem #12

Aug 312018

Compass

  • 5,000 miles
At around 5000 miles the oil pressure light flashes on and off when making turns. I took it to the dealership where I leased it from and they told me it was a "known" issue and to complain to Chrysler. They checked my oil and it was nearly 3 quarts low. They then gave me the option to just add oil or since I was close to needing an oil change just to have them do that. Both would be at my expense. They also recommended that I come back once a month and have oil added, also at my expense. I had them do the oil change but later in the day it wasn't sitting right with me. This is a brand new vehicle and also a lease, the problem needs to be fixed and if it can't then it sure as heck shouldn't be my problem. I am now afraid to drive the vehicle as I was told that it could stall at any given time and that I could blow my engine if I don't pay attention. I am going back to the dealership to speak with a manager but I just wanted others to be aware of this issue.

- Warren, MI, USA

problem #11

Aug 272018

Compass

  • 8,900 miles
At around 5000 miles my Jeep was almost completely out of oil. I brought this to the dealers attention at the first oil change. Brought the Jeep back after 2000 miles and again it was low (about 2 quarts). The service tech admitted it was burning oil but will not remedy the situation because it is within spec for Chrysler ( burning 1 quart every 1000 miles).

- Washington, PA, USA

problem #10

Aug 192018

Compass

  • 600 miles
Engine shut off without warning while driving on interstate highway. Received messages service transmission and service engine. Coasted to stop on shoulder of road. Car would not restart for about 10 minutes. Checked codes afterwards; shows P0339 crankshaft position sensor a circuit intermittent and P0335 crankshaft position sensor a circuit. This presents a serious safety issue when car engine stops without warning.

- Longwood, FL, USA

problem #9

Aug 152018

Compass 4-cyl

  • 810 miles
The contact leased a 2018 Jeep Compass. While driving 5 mph, the brake pedal was applied and the vehicle shut down, restarted, and spontaneously accelerated. As a result, the vehicle crashed into a brick pole. The "stop switch not engaged" warning indicator illuminated. The contact sustained unknown injuries, which did not require medical attention. Police report number: 180800401 was filed. The vehicle was taken to the local dealer (vatland Chrysler Dodge Jeep Ram, 855 South us highway 1, vero beach, fl 32962, (855) 859-5987), but was not diagnosed or repaired. The manufacturer was notified and provided case number: [xxx]. the failure mileage was 810. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 10/2/18

- Fort Pierce, FL, USA

problem #8

Aug 022018

Compass

  • 6,200 miles
The contact owns a 2018 Jeep Compass. While driving 45 mph, the vehicle stalled and the oil pressure low warning indicator illuminated. The vehicle was taken to mike riehl's roseville Chrysler Dodge Jeep Ram (25800 gratiot ave, roseville, mi 48066, 586-859-2500) where it was diagnosed that there was excessive oil consumption. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,200.

- Clinton Township, MI, USA

problem #7

Feb 012018

Compass

  • 90 miles
The auto start stop has malfunctioned so many times now I've lost count. I've had the Jeep for 6 months. It started the first week. The check engine light comes on and goes off and the start/stop issue light does the same. I've had it in and they just clear the error messages and send me on my way. Very frustrating! the engine has turned off completely and had difficulty coming back on multiple times at stop signs and stop lights!

- Milan, MI, USA

problem #6

Jun 202018

Compass

  • 6,416 miles
Radio (display) keeps shutting off and takes minutes to reconnect, brought into dealership say they cant find anything wrong with it it. Has done it 2 more times since then. Here a loud noise when running between 35pmh-45mph, brought into dealership and they said noise is coming from drivetrain, found starcase for exact conditions and engineering is working on a soultion, no dtc's. was sent on my way. We just purchased vehicle in March of 2018. Not a happy customer!

- Hastings, MI, USA

problem #5

May 292018

Compass

  • 2,900 miles
The engine begins smoking due to the failure of transmission coolers. Metal shavings were found in transmission fluids, with a poor explanation as to their source or the cause. Technicians were only able to explain that the metal of the cooler itself was deteriorating. The transmission cooler was replaced.

- Boulder, CO, USA

problem #4

Apr 292018

Compass

  • 1,641 miles
I was driving on a county road and the message "service hill assist" came on the screen. I kept driving and the messages "service ESC" and "service engine soon" came on the screen. The power steering went out, the screen for the radio kept flashing on and off, and I could not turn the engine off with the push button ignition. This happened two more times as I was trying to turn the car off and on, and I eventually got the vehicle home. This is a safety issue that needs to be dealt with immediately by Jeep.

- Argillite, KY, USA

problem #3

Mar 302018

Compass

  • 6,000 miles
On Friday March 30 2018, vehicle had 6000 miles and would not start. Extreme amount of steam was coming out of the exhaust. Car was towed to dealership. Internal engine issue (not clearly identified) caused the engine to internally explode leaving metal fragments all over the inside of the engine. The entire engine needs to be replaced. In addition the vehicle was missing a bolt in a bar in the undercarriage of the vehicle, which has been on order for several weeks. The undercarriage bar was an issue known previously.

- Stratford, CT, USA

problem #2

Feb 192018

Compass

  • 178 miles
I just leased a brand new Jeep Compass. At about 178 miles, I filled up my gas tank for the first time. After leaving the gas station, my car stalled about.2 miles down the road while going about 10mph. The message on the dash states to shift into park and then into the desired gear, but the engine would not turn over.from there, the engine would start and I could drive, but only for a few seconds before the engine shut down again and the steering wheel locked. The dealership stated that there is an issue with the sensor in the passenger side door causing the issue, but I had no problems until I filled up my gas tank. I fear this will happen again while driving on the highway, or on a busy road.

- Oaks, PA, USA

problem #1

Oct 062017

Compass

  • miles
My fuel efficiency (mpg) is very poor my vehicle, I have 9.4 mpg power loss and the mpg's shown in the official manufacturing web page is epa est. Mpg 22 city/30 hwy. Https://www.Jeep.com/Jeep-capabilities/fuel-efficiency.html additionally I am experiencing loss of power during the start of the drive or when starting again the vehicle's progress after stopping at a traffic light or at the time of revamping a vehicle, I have also experienced shaking as if the engine of the vehicle were going to turn off, without going through and the "check engine" indicator does not activate.

- Austin, TX, USA