10.0
really awful- Crashes / Fires:
- 7 / 2
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 15,497 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact leased a 2018 Jeep Compass. While driving 5 mph, the brake pedal was applied and the vehicle shut down, restarted, and spontaneously accelerated. As a result, the vehicle crashed into a brick pole. The "stop switch not engaged" warning indicator illuminated. The contact sustained unknown injuries, which did not require medical attention. Police report number: 180800401 was filed. The vehicle was taken to the local dealer (vatland Chrysler Dodge Jeep Ram, 855 South us highway 1, vero beach, fl 32962, (855) 859-5987), but was not diagnosed or repaired. The manufacturer was notified and provided case number: [xxx]. the failure mileage was 810. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6). Updated 10/2/18
- Fort Pierce, FL, USA
The contact owns a 2018 Jeep Compass. While driving 45 mph, the vehicle stalled and the oil pressure low warning indicator illuminated. The vehicle was taken to mike riehl's roseville Chrysler Dodge Jeep Ram (25800 gratiot ave, roseville, mi 48066, 586-859-2500) where it was diagnosed that there was excessive oil consumption. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,200.
- Clinton Township, MI, USA
The auto start stop has malfunctioned so many times now I've lost count. I've had the Jeep for 6 months. It started the first week. The check engine light comes on and goes off and the start/stop issue light does the same. I've had it in and they just clear the error messages and send me on my way. Very frustrating! the engine has turned off completely and had difficulty coming back on multiple times at stop signs and stop lights!
- Milan, MI, USA
Radio (display) keeps shutting off and takes minutes to reconnect, brought into dealership say they cant find anything wrong with it it. Has done it 2 more times since then. Here a loud noise when running between 35pmh-45mph, brought into dealership and they said noise is coming from drivetrain, found starcase for exact conditions and engineering is working on a soultion, no dtc's. was sent on my way. We just purchased vehicle in March of 2018. Not a happy customer!
- Hastings, MI, USA
The engine begins smoking due to the failure of transmission coolers. Metal shavings were found in transmission fluids, with a poor explanation as to their source or the cause. Technicians were only able to explain that the metal of the cooler itself was deteriorating. The transmission cooler was replaced.
- Boulder, CO, USA
I was driving on a county road and the message "service hill assist" came on the screen. I kept driving and the messages "service ESC" and "service engine soon" came on the screen. The power steering went out, the screen for the radio kept flashing on and off, and I could not turn the engine off with the push button ignition. This happened two more times as I was trying to turn the car off and on, and I eventually got the vehicle home. This is a safety issue that needs to be dealt with immediately by Jeep.
- Argillite, KY, USA
On Friday March 30 2018, vehicle had 6000 miles and would not start. Extreme amount of steam was coming out of the exhaust. Car was towed to dealership. Internal engine issue (not clearly identified) caused the engine to internally explode leaving metal fragments all over the inside of the engine. The entire engine needs to be replaced. In addition the vehicle was missing a bolt in a bar in the undercarriage of the vehicle, which has been on order for several weeks. The undercarriage bar was an issue known previously.
- Stratford, CT, USA
I just leased a brand new Jeep Compass. At about 178 miles, I filled up my gas tank for the first time. After leaving the gas station, my car stalled about.2 miles down the road while going about 10mph. The message on the dash states to shift into park and then into the desired gear, but the engine would not turn over.from there, the engine would start and I could drive, but only for a few seconds before the engine shut down again and the steering wheel locked. The dealership stated that there is an issue with the sensor in the passenger side door causing the issue, but I had no problems until I filled up my gas tank. I fear this will happen again while driving on the highway, or on a busy road.
- Oaks, PA, USA
My fuel efficiency (mpg) is very poor my vehicle, I have 9.4 mpg power loss and the mpg's shown in the official manufacturing web page is epa est. Mpg 22 city/30 hwy. Https://www.Jeep.com/Jeep-capabilities/fuel-efficiency.html additionally I am experiencing loss of power during the start of the drive or when starting again the vehicle's progress after stopping at a traffic light or at the time of revamping a vehicle, I have also experienced shaking as if the engine of the vehicle were going to turn off, without going through and the "check engine" indicator does not activate.
- Austin, TX, USA
- Longwood, FL, USA