10.0

really awful
Crashes / Fires:
7 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
15,538 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #305

Feb 012021

Compass

  • miles
Dealer had to replace motor cause of oil usage and motor tapping. And know its worse. They even done something to my steering or something plus runs like crud

- Wilmer, AL, USA

problem #304

Feb 262022

Compass

  • miles
The automatic start stop function constantly goes out, TCM unable to send signal to transmission to shift. Caused the car to stall in an intersection and self applied the emergency brake at around 5mph causing the vehicle to jerk to a halt. Car inexplicably throws service engine code and then transmission downshifts to 30mph from higher speeds nearly causing wreck.

- Leawood, KS, USA

problem #303

Feb 202022

Compass

  • miles
Engine burns through 1 qt of oil every 1000 miles

- Baton Rouge, LA, USA

problem #302

Feb 142022

Compass

  • miles
Car stalled at stop light. Threw on emergency brake, flashes ESC system fail. Auto stop/start flashes unable to work. Car wouldn-??t move. Put in park tried to turn off wouldn-??t shut down. Had to put on flashers as I couldn-??t move. Finally after three tries putting it into park it shut down and was able to restart. This has happened 4 times now and doesn-??t matter if I-??m motion or stopped. It will shut down while driving down regular roads.

- Fredericktown , MO, USA

problem #301

Feb 122022

Compass

  • miles
2/12/2022 while exiting Ohio Turnpike STRT 280 exit, while at toll booth driver-??s window down, vehicle in drive foot on brake, paying toll, no engine warning lights, vehicle dies! Pleanty of fuel, pleanty of battery power vehicle would not start, it now seamed that every trouble light was flashing! Two tows and $900 later vehicle is as my dealers! If it died a mile earlier, while driving 70 mph, I would not be completing this form! Window down, in 20 degree temperature weather, my wife and I are SR Citizens!

- Clarkston, MI, USA

problem #300

Feb 042022

Compass

  • miles
I took the Jeep in for radiator warranty work because it was leaking really really bad, and causing the heat to blow out ice cold. The dealership I got the Jeep from replaced the radiator and the very next day the jeep was still blowing out cold air instead of heat, and this time the jeep was sputtering and shaking and it cut off on me and my daughter at a stop light. I had to wait 15 minutes in traffic for it to start back up. I immediately called the dealership and had the Jeep there the following morning only for them to tell me they tested the vehicle and didn-??t get anything to happen. I-??m sick and tired of that dealership lying, and this jeep is not safe. And now the vehicle showed a error message on the screen saying coolant temperature to high, shutting vehicle down. It shut off in the middle of traffic AGAIN and I was almost rear ended!!! I don-??t know what else to do.

- Gary, IN, USA

problem #299

Jan 242022

Compass

  • miles
Turned vehicle on. Going down the road about a mile from home vehicle turned off while in motion. Manage to turn car on after a minute and move to a safe area. After inspection, car had thought half an inch of oil. Car is inspected with regular oil changes. No prior signs that vehicle has loss oil.

- Kilgore, TX, USA

problem #298

Jan 052022

Compass

  • miles
Was pulling into traffic and my car had a low oil pressure light come on and the car shut off almost got hit 3 days later the wiring system when crazy wouldn't let me shut the car off causing my car to over heat

- Kings Mountain, NC, USA

problem #297

Jun 092021

Compass

  • miles
My remote starter always has a problem. I turn it on it turns off. I have had the smart battery changed. There is always a notification stating pull over car will shut down soon. Then that activates the engine light to come on. Then the remote starter is deactivated. I turn off the car everything disappears like nothing happened a few minutes later I get the same notification pull over safely car will shut off soon.

- Newark, NJ, USA

problem #296

Dec 292021

Compass

  • miles
Engine sputtering, stalling, then shutting down during intersection turns while trying to move from a stationary position, etc. This started happening only recently during colder temperatures here in Michigan, December 2021, and has only happened at the second intersection on a declined roadway, and only if the vehicle engine has not been "warmed up". This issues has now occurred 4 times at the same declining intersection. My daughter drives this vehicle and transports herself and my 3 grandchildren!

- Saint Clair, MI, USA

problem #295

Dec 052021

Compass

  • miles
On 3 separate occasions since we purchased the vehicle, the Start/Stop function, where it shuts down at a light or Stop sign, has failed to restart the vehicle upon pressing the gas pedal. We have had to have the vehicle towed for service each time, and they are now replacing the starter again after having replaced it and the fuse link, as well as battery issues related to the start/stop function. Each time, this has happened in intersection (stop light). We have almost been rear ended or hit because the vehicle is now impeding the flow of traffic and has to be put into neutral and pushed off the road, then towed, as it will not start back up without repair. We have always taken it to an official MOPAR/CDRJ service center for repair. It has less than 16,000 miles on it. There was no warning or indication this was going to occur each time, it just fails to start back up after the start/stop function activates.

- Marlton, NJ, USA

problem #294

Jan 012020

Compass

  • 43,000 miles
The contact owns a 2018 Jeep Compass. The contact stated that he had to top off the oil level every 500 to 600 miles. The contact stated that the vehicle was consuming an excessive amount of oil. Additionally, the powertrain and electronic throttle control messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact of an oil leak. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 43,000.

- Hempstead, NY, USA

problem #293

Oct 032021

Compass

  • 98,000 miles
The contact owns a 2018 Jeep Compass. The contact stated while her granddaughter was driving 55 MPH, the vehicle began to overheat and then seized. The contact stated that the check engine warning light was illuminated. The driver was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was repaired but experience the same failure at the dealer. The dealer informed the contact that the engine needed to be replaced for a second time. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V670000 (Engine and Engine Cooling) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

- Spiro, OK, USA

problem #292

Nov 162021

Compass

  • miles
When using the auto start/stop feature, the vehicle will stall at a stop once I attempt to move from a stop. It happens any time I use this feature, and I have to be sure to turn it off before driving. The most recent incident happened at a stop light, and morning traffic was behind me, causing a back up and potential wreck. We have replaced both batteries and it has not remedied the situation and at this point I am not feeling safe to drive my own vehicle.

- Stillwater, OK, USA

problem #291

Oct 052021

Compass

  • miles
The car stops in the middle of traffic and doesn-??t restart for about 5 mins causing traffic stops. People have to go around me because the emergency brake won-??t disengage. The car won-??t start when it-??s supposed to I called to get it repaired and they gave an appointment 2 months later. The car is just sitting.

- Philadelphia , PA, USA

problem #290

Oct 192021

Compass

  • miles
While driving down the road going 55mph, my car suddenly stalled with the "Service Transmission" and "Service Engine" lights and messages appearing. The car would not accelerate. Once safely stopped on the side of the road, the car shifted heavily in park. In order for my car to safely drive, we had to sit with the car off for several minutes. Once cranked again, the service transmission light went off and it would shift into gear without any grinding noise but the Service engine light stayed on. This is the SAME ISSUE REPORTED AND RECALLED with the PCM Voltage Regulator Chip. It has done this FIVE TIMES while driving down the road, and countless others while idling in park. This is a safety hazard. Though the VIN dictates it is not part of the recall, my car clearly is.

- Fairfax, SC, USA

problem #289

Oct 182021

Compass

  • miles
My car stalls and then stops at red lights or when stopping for a bit of time. When I accelerate it seems to hesitate and then stop. The brake engages and the engine stops. I cannot go at all. All of my dashboard lights, the radio, and anything else that was on at the time, like the A/C, still runs. I have to turn everything off. Wait about a minute and disengage the brake. I can press the ignition button and the car starts back. If I had to describe it, the car dies as soon as I accelerate after stopping at red lights or at stop signs. At first, I thought it was because I was stepping on the gas too soon after stopping but that is not the case. This is becoming an issue and it is extremely frightening and annoying

- Dallas, TX, USA

problem #288

Mar 112019

Compass

  • miles
My jeeps auto start stop has had issues since the day I got it. Ive taken it back to jeep servicing multiple times and all they do is resent the card computer. The car still moves while in park, the car shuts off while driving on the highway (55mph) it slows down, shuts off and does start for a few mins. The entire right passenger side wheel broke off the car. The car jumps forward which cause a accident back in 2018-2019 a few months right after getting the car. The car jump forward while making a turn going 10mph.

- Rosedale, NY, USA

problem #287

Sep 252021

Compass

  • miles
Since purchasing my vehicle the fuel saver feature has caused my car to stall at stop signs or red lights. I have taken it in many times for service for them to put a temporary update on the computer and say im good to go. Yet again this past weekend we go to stop at a red light, the fuel saver kicks on, and all of sudden the car stalls, warning messages start popping up stating engine service, transmission service, auto start/stop disabled, and the car starts rolling backwards as we were on a hill. Luckily we put our hazards on and turned the car off and back on and was then able to accelerate forward but the warning signs continue to show. To say this vehicle is going to kill someone is an understatement yet there are no active recalls for this vehicle. I have read countless articles on consumers having this exact issue for this same car with nothing being done.

- Alachua, FL, USA

problem #286

Aug 242021

Compass

  • 55,000 miles
The contact owns a 2018 Jeep Compass. The contact received notification of NHTSA Campaign Number: 18V524000 (Electrical System). The contact stated that while driving 25 - 30 MPH, and making a turn, the vehicle stalled. The low engine oil message was displayed. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer and the dealer performed an oil consumption test and reprogrammed the powertrain control module (PCM). However, the failure recurred. The vehicle was taken back to the dealer. The dealer diagnosed that the oil level was near empty and that the engine needed to be replaced. The dealer informed the contact that the manufacturer would not cover the cost of repair since the vehicle was not under warranty. The vehicle was not repaired. The failure mileage was approximately 55,000.

- Mesquite, TX, USA

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