10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
7,268 miles

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« Read the previous 20 complaints

problem #34

Feb 012019

Compass 4-cyl

  • 3,000 miles
Car has a known mechanical defect in the car causing it to burn oil at an accelerated rate. Causes the car to stall and lose steering brakes, and all computer operated systems. Service bulletin # 09-007-18 rev a. was failed to be disclosed at time of purchase causing vehicle to be unsafe to be driven. Have happen around Feb 2019, July 2019 and again in September of 2019. Car was bought in the end of November of 2018.

- Delta, PA, USA

problem #33

Aug 152018

Compass

  • 10,000 miles
This car burns oil which I was not told about by the dealer when purchasing. That in and of itself is a problem (I have since been told to check it every 1000 miles even though the manual says it can go 7500 w/O changing), but the real problem is when it gets low the car just turns off. No warning. Luckily I was in a residential area when it happened, although it was an intersection. I was with my 3 year old and required help from a passerby to help push it to the curb. I could have been driving on a freeway with no shoulder as often happens on highway 1 where I live. This feature is dangerous! somebody is going to get hurt because of it. It is currently in the shop for some other problem where it wont start, which is also dangerous in it's own way.

- Monterey, CA, USA

problem #32

Aug 202019

Compass

  • miles
My service transmission and check engine light comes on and off every few weeks I took it to my local Jeep dealer they told me multiple times there was nothing wrong with my 2018 Compass when I know indeed it is I smell coolant all the time they say they don't my engine and trans light comes in and off they have no code I caught it on video they both lights were on and I was asked if I'd like to bring it back in I said yes the day I go in of course the lights are off but now they have a code he says to me oh your transmission just needs to be updates but the codes that I got back stated that it was the torque converter

- Clinton Twp, MI, USA

problem #31

Aug 102019

Compass

  • 11,400 miles
While stopped at a stop light auto start/stop turned the car off as normal. A few moments later the brake light illuminated on the dash and the electronic emergency brake turned on. I released my foot from the brake to see if the car would start back up it would not. The dash read out in park and start. I attempted however car would not start. The emergency brake would not turn off either. I had to call road side assistance for a tow. Vehicle only has 11,400 miles. The car is at the dealership I am waiting on their investigation.

- Staunton, VA, USA

problem #30

Aug 062019

Compass

  • miles
I got into my vehicle when a pull out of my parking spot the vehicle shut off. I put the vehicle in neutral with the parking brake on a tried to start it. The vehicle would crank but not start. I attempted to start the vehicle several times until it finally turned on.

- Adelanto, CA, USA

problem #29

Dec 012018

Compass

  • 1,800 miles
Vehicle turns off and says key fob has left. Vehicle. Chrysler unable to fix issues or address it. Major safety concern

- Norman, OK, USA

problem #28

Jan 162019

Compass

  • 5,000 miles
Every time I am driving my car my car will do what I call a "spaz out" moment. The dash warning lights all come on and a loud ding begins. My car dash lights up like a christmas tree and each notice pops up: Transmission needs service, 4 wheel drive needs serviced. Traction system needs service, emergency break needs service. Then they all go off the check engine light remains on. I am very worry for my safety and other if this vehicle locks the wheels while driving on the high way. Most my driving is on the high way at the speed of 70mphs.

- Clayton, NC, USA

problem #27

Jul 172019

Compass

  • 45,000 miles
I stopped at the stop light and the engine shut off with the normal function of auto start/stop but when I took foot of the brake the car stalled out in the middle of the road. After which there was loss of power steering and the parking brake would stay engaged. The loss of power steering made it really difficult to steer the vehicle off the road to safety.

- Modesto, CA, USA

problem #26

Jul 072019

Compass

  • 11,000 miles
The auto start stop feature has functioned improperly and after tapping my brakes at a stoplight and turning onto a ramp to get on the highway, I went to take off and the car died. The parking brake light came on and I have never used it. I restarted my car only for it to stall out and die10 mins later on the highway making it very hard to steer. I had to pull over and re-start the car again. I hate this start stop function. It doesnt always start back up immediately after letting off the brakes. Almost caused me to wreck

- Herculaneum, MO, USA

problem #25

Jul 042019

Compass

  • 27,000 miles
While driving down road a bolt fell out from under the steering column and dropped on my foot. When turning the steering wheel to the left. You can hear a popping noise and steering wheel lifts upward.

- Fredericktown, MO, USA

problem #24

Jun 212019

Compass

  • 11,000 miles
I was stopped for a red light at a busy multi lane intersection. When light turned green I accelerated and nothing happened. I turned vehicle off then on by stop/start button several times until vehicle engaged. Very scary. It just basically stalled. Several other things were affected such as instrument cluster indications that were never on before and will not turn off when I go on/off options for those displays. Running lights also suddenly will not work. Upsetting to say the least. Very dangerous. I am not sure but think the start/start feature may be involved as I had it on. It was around 90 degrees outside temp. Vehicle has about 11,000 miles on it.

- Sarasota, FL, USA

problem #23

Jan 012019

Compass

  • 3,500 miles
Oil consumption low 2 quarts at 3500 miles currently doing oil consumption test replacing one quart of oil every 1000 miles. Concern is the dealer said auto shutoff no matter where I'm at if oil level drops to low. Shouldn't have to worry about this with new vehicle. Driving grandchildren to schools

- San Lorenzo, CA, USA

problem #22

Jul 312018

Compass

  • 27 miles
The contact owns a 2018 Jeep Compass. On several occasions, while the vehicle was stopped at a traffic light, the auto stop/start feature failed to operate. The contact stated that there was a delay between the accelerator pedal being depressed and the vehicle responding. Additionally, the back-up camera independently activated while the vehicle was being driven. Also, there was an abnormal burning odor and steam coming from the front of the vehicle. The vehicle was taken to ganley Chrysler Dodge Jeep Ram (310 broadway ave, bedford, oh 44146, (440) 232-2121) to be diagnosed on several occasions. The contact was informed that the tcm, ECM, and PCM needed to be updated. The vehicle was repaired, but the failures recurred. The manufacturer was notified of the failures. The approximate failure mileage was 27.

- Garfield Heights, OH, USA

problem #21

Mar 132019

Compass

  • 22,651 miles
I take my vehicle in for regular oil changes, however, on two occasions they service technicians have notified me that my oil is almost completely out. I have been getting my car services at the Jeep dealership. For some reason, my car appears to be consuming ridiculous amounts of oil and they don't know why. The just keep telling me to come back to get another oil change. I'm going through several quarters full synthetic quarts every thousand or so miles. The vehicle is not leaking oil anywhere; as I park in the same spots at work and at home and have seen nothing leaking. I have been notified from the dealership that this is a *separate and unrelated issue* to the electronic issues that are causing the vehicle to stall without notice, while in motion.

- Chandler, AZ, USA

problem #20

Mar 132019

Compass

  • 22,651 miles
When vehicle is in motion it will stall. This has happened on four separate occasions where I was stranded in the middle of the road amidst traffic, in intersections, and once on a freeway. On one occasion I was braking to stop at an off ramp of an interstate. Another time I was turning on a residential street. The other two times I was in motion on a straight road. In all these instances I received alerts that my auto start needed servicing even though the dealership just looked at it and cleared the error/code. It was a miracle I wasn't hit when these events occurred. The event happens in this order: Gas pedal stops working, so the car begins to coast but cannot accelerate. All the engineer warning lights pop up at once. Car begins to beep (I assume because of the warning lights), steering wheel locks, preventing you from coasting your car to the shoulder, then the emergency brake engages so you are stuck where you are. You are unable to start the car or move the car and you are stuck exactly where it died. Again, this has happened on the freeway, in the middle of intersections, and while on a regular road. Without warning - the car just dies. After about 10 minutes you can start the car up again without issue, but you have to wait until the car lets you do it and you never have a warning for when it's going to happen again to put yourself in a safe position on the road. It's a danger to the driver and surrounding vehicles. Honestly, it's terrifying.

- Chandler, AZ, USA

problem #19

Jan 262019

Compass

  • 7,500 miles
After using the remote start and getting in the vehicle I was able to place the vehicle in drive without pressing on the brake or pressing the start/stop button to allow the wheel to move freely, in turn allowing the vehicle to roll forward on a hill without being fully turned on thus not allowing for the power steering to work and the steering wheel locked in position. When in drive the vehicle would not start, after placing it back into park the vehicle would still not start but continued to be able to roll forward when my foot was not on the brake. The vehicles start/stop was completely disabled for for up to 3 minutes then the car very suddenly shook, powered down, and I was able to place it in park and restart the car via the start/stop button and normal operation was resumed.

- Cedar Rapids, IA, USA

problem #18

Jun 302018

Compass

  • 1,277 miles
I purchased a a brand new Jeep Compass and 12 days later it went haywire. I was driving in my neighborhood at a speed of no more than 20-35mph. The engine light illuminated and mpg on speedometer read 99mph then skipped to11mph and I was practically at a stand still. I was able to capture video of this. The next day the engine light was off and I figured I'd take it in the following business day (Monday). Well I didnt make it to Monday. The very next day, Sunday, the engine light illuminated again only this time then whiile driving on the highway. There was a message across the digital dash stating, "please pull to safety, vehicle will shut down soon". then every light on the dash lit up and the speedometer began to show weird numbers. It looked like a christmas tree there were so many lights. That message was accurate because it certainly did. It shut down on the highway as I was attempting to pull to safety. I wasnt able to capture video as I was scared to death. I took the vehicle into the service department and was later told they couldnt recreate/reproduce the issue. So, after refusing to take it back home, they decided they'd have one of the technicians drive it home to see if would happen again. Needless to say 7 mos later they still have my car and now it just doesnt even start.

- Matteson, IL, USA

problem #17

Oct 122018

Compass

  • miles
In October of this year 2018. I bought a new Jeep Compass. I complaint to the dealership about. I was told there nothing they can do. Every time you stop for a traffic light or come up on to a stop sign. The vehicle stall out. When remove your foot from the brake. It will restart. This can't be good for the starter. It's accident waiting happen. This is a safety issue I have with this vehicle. There should be recall on this vehicle to fix this before the people in this vehicle are injury or kill. When what!!!! if you read all of complaints about this vehicle. There are 94 complaints.

- Shelbyville, KY, USA

problem #16

Dec 242018

Compass

  • 1,700 miles
New Jeep wouldn't start with 1700 miles on it.failure light came on dashboard.while on the road car dashboard said" failure, vehicle will shut off, go to a safe place" it died and at least I made it to a parking lot. Terrifying experience! had to have it towed to dealer.I have had it one month. Dealership said it may be an oil module problem that is recurring and it will keep happening! so much for buying a "safe" new car. I am disgusted. They told me to report it to Chrysler. They see this happening a lot! why not inform consumers before purchase? I am afraid to even get it back. I don't want to drive it.

- Lake Orion, MI, USA

problem #15

Sep 112018

Compass

  • 15,963 miles
Radio has white lines going down and makes it impossible to see the screen. This is a big issue because it controls lighting of the vehicle climate and most important the rear back camera for when backing up. More than 3 months since I took it for warranty and still no answer from Jeep

- Guaynabo, PR, USA

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