10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
7,483 miles

About These NHTSA Complaints:

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problem #169

Sep 132024

Compass

  • miles
August 14, 2024 - The vehicle stalled while driving. It restarted 30 minutes later and was taken to the Helfman Dodge Chrysler Jeep RAM Fiat for service. The diagnosis did not indicate any issues. September 13, 2024 - Vehicle stalled. The engine could not start. To be towed to a service station.

- Houston, TX, USA

problem #168

May 012024

Compass

  • miles
A few months ago my jeep started giving a "stop safely vehicle will shut off soon" message on the dashboard. It comes and goes randomly, I could be started the car or driving it. I had to get it towed when it did it on the highway. The dealership said it was the batteries, we had those replaced. It was fine for about a week and then started doing it again. Took it again and now they are saying it is the alternator or the starter. Both of those were checked and it isn't that either. I now have a car that I am paying for and can not drive. Called Jeep customer service, they could not find a solution. Multiple people on multiple different forums are complaining about this same issue without being able to find a solution.

- Springdale, PA, USA

problem #167

Jul 022024

Compass

  • miles
When driving the electronic emergency brake self engages thus causing the car to come to an abrupt stop. You will need to turn the car off and on again to dis-engage the brake. This has happened sever times both on the highway and local streets.

- East Meadow, NY, USA

problem #166

Jun 202024

Compass

  • miles
Screen is not turning on. It is always problem to drive on reverse while on a parking places. Since back window is kind of small size, it is always hard to drive back and observe surrounding space by using just only rear view mirrors and back window. Camera view on a screen would help. But screen doesn't work. I've been in situation where I almost hit cars while moving on reverse. Thanks real axident didn't happen yet. But I really need this screen to work. Without it I cannot set/reset time, day, Bluetooth etc.

- Oklahoma City, OK, USA

problem #165

Jan 012022

Compass

  • miles
2018 jeep compass rearview cameras fail. Info shared by hundreds of owners on Reddit and jeep forums. Mine haven't functioned properly since 2022 mostly off but working sometimes with lag.

- Willingboro, NJ, USA

problem #164

Jun 112024

Compass

  • miles
Navigation screen has a bubble internally. It turn on automatically connects with phones that are synchronized and starts calling. In my case it has called sos, random numbers it will not allow the phone to hang up while driving and it will not turn off just by pushing the button when it-??s making a call. It has become such an issue and safety concern. It has taken my attention while driving on highways and we have had many instances where an accident almost happened because of it. There are many other people out there with the same issue and this is not caused by wear and tear but manufacture defects

- Brewster , NY, USA

problem #163

May 152024

Compass

  • miles
Since 2023, my vehicle has had water leakage coming from the back right passenger side from the seat belt opening and right side of the back trunk. This is a major concern because my son-??s car seat is seated on the right back seat where the water leakage is coming from. I don-??t want any mold to grow under his car seat or on his car seat. Also I gave jumper cables in the back of my trunk for safety. What if they were to get soak and wet then they are not able to work. Also I put my groceries in the trunk of my car. I don-??t want them to get spoiled or become contaminated.

- Midway, GA, USA

problem #162

Mar 222024

Compass

  • miles
"Coolant Temperature High" warning occur frequently at any situation doesn't matter time or weather. Especially when waiting at a cross section for green light or turning. It shut off the car once on the high way, lucky I was not injured. The problem started more than a year ago. I brought it to the dealer and they ran a thousand of test but could not diagnose the issue. They told me they may have to dissemble the car to find the root cause and returned the car to me, asked me to try to keep driving. After that the problem seemed disappear but it came up again a week ago.

- Toms River, NJ, USA

problem #161

Nov 202023

Compass

  • miles
I purchased the vehicle on [XXX] from Mall Chevy in Cherry Hill NJ. From the first day, i was getting an intermittent A! warning for the vehicle start/stop function. The vehicle would feel like it is trying to turn off when not active. Finally on [XXX], it stayed on. The entire time i have been trying to get the dealership to fix it, they refused to look at it. The transmission keeps slipping, jerking forward and back, wants to take off at a stop. They refuse to acknowledge. I finally took it to Performance Dodge in Woodbury NJ, they determined it was a defective IBS( Intelligent battery sensor). Then a BCM issue was determined and 2 wires had insulation exposed, an OHMED was needed as well as HVAC and DTCM updates. It still needs ABS and TCM module work. The vehicle still feels like it wants to shut off, jerks while accelerating and makes a banging sound INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bellmawr, NJ, USA

problem #160

Feb 282024

Compass

  • miles
While driving I often get an oil warning light and have had my engine system entirely and randomly shut down while driving. I have the oil changed regularly and serviced regularly and still have this problem. The entire system shuts down while driving and I-??m left unable to move. It-??s incredibly dangerous!

- Pottstown, PA, USA

problem #159

Feb 132024

Compass

  • miles
My Radio has formed a bubble in it which is causing it to glitch and my backup camera to malfunction when driving and backing up I hit my fence because my radio glitched and keep having to replace the auxiliary battery in my jeep it-??s been replaced several times

- Taylor, MI, USA

problem #158

Feb 122024

Compass

  • miles
Burning through oil! No light on for oil and not to mileage for oil change. Happened to check oil this morning and there was only a tiny bit on stick like hardly any. This is not the only issue with this vehicle.

- Abilene , TX, USA

problem #157

Feb 112024

Compass

  • miles
My car has completely shut off at an intersection/stop light twice. Shuts off while in drive tells me I need to start again. Emergency brake engages. One of the times I had to be towed out of the intersection. I spent $500 replacing both batteries thinking it may be that. A month later (today) car strands me at a stoplight again. Same thing car cuts off and emergency brakes engages. This time after 4 attempts I was finally able to start it to get out of way of traffic-??s.

- Abilene , TX, USA

problem #156

Feb 102024

Compass

  • miles
Car randomly shuts off while driving regardless of speed

- Tyrone, PA, USA

problem #155

Dec 082022

Compass

  • miles
My car has "overheated" over 20 times since I purchased this vehicle in November 2022. The "High Coolant Temperature" warning comes on, the temperature gage goes all the way up, the check engine light comes on along with the "lighting bolt" red symbol. This causes my vehicle to shut down. I have to put it into park, press the button to restart. Sometimes it takes several tries to get it to start again. I have been in almost 4 accidents because of this. Other times it happens when the automatic start re-engages at a stop light. It has happened while I am in my garage and it has been sitting overnight. It has happened while driving for 10 minutes, hours, etc. I have taken this into the dealership several times and they have not been able to find any codes or issues. At one point the dealership had my vehicle for 2 weeks trying to duplicate the issue to no avail. It comes and goes so quickly I have only been able to get a picture of the warning lights but not the high coolant temperature warning. This is a huge safety issue.

- Sunfield, MI, USA

problem #154

Nov 012023

Compass

  • miles
Jeep Compass shut off without warning at highway speeds, in the middle of highway route 1 while I was going 50 miles per hour. State police had to stay while I got car towed out of road hazards way. When this has happened, the vehicle was no longer able to accelerate, and the power steering did not work. Loss of power steering made the vehicle difficult to steer off the roadway to safety.

- Ruther Glen, VA, USA

problem #153

Nov 132023

Compass

  • miles
Head lights not working.

- Waukegan , IL, USA

problem #152

Dec 202023

Compass

  • miles
The vehicle just stopped functioning in the middle of me driving on a road with no shoulder, it spontaneously decelerated the gas did nothing, and ultimately rolled to a stop. I shut it off and it never restarted, the ignition button just made a terrible noise. I was left stranded in a bad service area no longer with the benefit of my car-??s wifi because it wouldnt turn on.

- Beacon, NY, USA

problem #151

Nov 182023

Compass

  • miles
I have notice for some time now that I have been getting oil changes done before my scheduled time. For example, I got my oil changed August 25, 2023, at 66403 mileages. According to the return for service sticker next service date is February 25, 2024, at 71403 mileages. The current mileage on my Jeep is 68599. My concern is not only I require frequent oil changes, but my check engine light is on, and my vehicle stops on me in on-going traffic. I take my Jeep into Griffin's Hub Chrysler Jeep Dodge S 27th Street Milwaukee. On August 25th I informed the 1st technician that my check engine light came on along with low oil/change oil light. He completed a code reader/car diagnostic. After the oil change, I spoke with service advisor Eric P who spoke with the previous tech regarding the diagnostic. I was scheduled to come back in on 9/7 due to a recall issue with check engine light and low oil pressure but when I returned on 9/7 the check engine light was off therefore showing nothing was wrong. I'm concerned because I'm having oil changes before scheduled mileage & service time. This has happened numerous times. I'm concerned because of the check engine/low oil/check oil lights are all coming on and more importantly I'm concerned because my vehicle stops in on-going traffic at any giving time which is extremely dangerous. I decided to reach out to the NHTSA during the recent incident for more assistance with this matter. I am thankful for not being on the expressway.

- Milwaukee, WI, USA

problem #150

Nov 142023

Compass

  • miles
Car struggles to start, Dashboard shows coolant temperature high then does not start. Usually it will start again once battery is jumped. It has happened 3 times since August 2023. Unsafe because it happens unpredictability and has left me stranded with a child in the car. It cannot be reproduced because it cannot be predicted. It has happened in different weather each time and at different times of the day.

- Lubbo, TX, USA

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