10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
7,483 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #9

Oct 202018

Compass

  • 13,000 miles
When idling in park, threw a check engine and service transmission light. When attempting to shift into drive, vehicle roughly slams into gear and is unable to switch gears once driving.

- South Elgin, IL, USA

problem #8

Aug 122018

Compass

  • 1,800 miles
Upon starting vehicle and shifting into drive, vehicle has started rolling in reverse on the incline eventhough the transmission is in drive. Upon inspection of the shift indicator, the "D" drive position indicator has been flashing and transmission is not engaged, and the vehicle is freewheeling. Per dealer, computer shows no indication of the problem or code information about it. Returned fron dealer service on 09-01-2018 at approximately 10:30 hours. This has happened on at least three (3) occasions.

- Albion, PA, USA

problem #7

Aug 282018

Compass

  • 3,660 miles
1 unable to turn the radio volume up or down. Turned car off and on. Would not turn off accessory mode. Message stating car was on. Picture to be provided. Turned on and off multiple times. Problem was corrected next time I started it. 2 while driving accessory deactivated. Would not turn on. Problem corrected itself hours after leaving it parked. Picture of error message to be provided. 3 my Jeep was unable to stop at a yellow light. Stopped in middle of interscetion, almost a crash. Rainy weather.

- Crystal Lake, IL, USA

problem #6

Aug 162018

Compass

  • 16,487 miles
Vehicle shuts down as I'm driving. Pedals become hard and lights / warnings come on.

- Queens Village, NY, USA

problem #5

Feb 012018

Compass

  • 90 miles
The auto start stop has malfunctioned so many times now I've lost count. I've had the Jeep for 6 months. It started the first week. The check engine light comes on and goes off and the start/stop issue light does the same. I've had it in and they just clear the error messages and send me on my way. Very frustrating! the engine has turned off completely and had difficulty coming back on multiple times at stop signs and stop lights!

- Milan, MI, USA

problem #4

May 182018

Compass

  • 700 miles
I have a humming noise between 30 - 40 mph. I took it back to dealer at 700 miles on new Jeep and they told me that is normal. That is the muffler system. Now it seems like it is humming louder and when I turn some corners there is a small clunknoise. I mentioned it to dealer and still told nothing to worry about. Everyone that rides with me asks me what is wrong with my car.

- Stevens Point, WI, USA

problem #3

Jan 202018

Compass

  • miles
It makes a humming noise and it sounds like when you are slowing down it's almost like it's shifting down. Been doing since I picked it up from the dealer on 01/19/2018. I have had it at the dealership they say the noise is normal. I disagree. I have had a symbol twice come up that looks like this (a)!. my main concern is that humming noise and where is it coming from should I be concerned with the transmission? it happens around 25 and higher speed.

- New Windsor, NY, USA

problem #2

Jan 262018

Compass

  • 600 miles
Vehicle would not start - error message parking break engaged. Push gas pedal and release brake. These operations were performed and the vehicle would still not start. It took several minutes and attempts to finally get the vehicle to start. This is not safe operation of the vehicle.

- Novi, MI, USA

problem #1

Nov 132017

Compass

  • miles
When I adjust the forward collision preferences settings it show me "selected" and I can back to the main menu and come back again to this option to check and continues selected, but when the ECU sleeps (turn off the vehicle) and I turn the vehicle back on after 30 seconds the forward collision preferences are showed set in the default values, my custom values are not saved, so it is very dangerous to trust this security function. Also at the time of starting the advance in the morning, when the vehicle is cold by the ambient temperature, the front brakes produce a loud noise when braking gently, as when the ABS is activated during a sudden braking, but after a few minutes of normal driving and braking this stop happening.

- Austin, TX, USA