10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
5,409 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2019 Jeep Compass:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #36

Sep 012020

Compass

  • miles
My 2019 Jeep Compass started having issues in September 2020. It shut off at a red light on highway 76 in oceanside, ca with my family in the car. Shortly after, it started becoming sluggish when pulling out of the driveway and backing into the street. Shifting between park and drive it stalls, the lights on the gear shift have since gone out. I have refused to drive or register my vehicle since Oct. 2020 because I am terrified to drive it with my child in the car. I make my monthly payments on time and have been told to report my issues here. My 2019 Jeep Compass is a paperweight at this time.

- Temecula, CA, USA

problem #35

Feb 012021

Compass

  • 556 miles
The contact owns a 2019 Jeep Compass. The contact stated while driving 45 mph, the vehicle stalled. The contact restarted the vehicle and the vehicle worked as designed. The auto start/stop warning indicator light was illuminated. The vehicle was taken to suncoast Chrysler Jeep Dodge Ram (8755 park blvd N, seminole, fl 33777, (727)393-4621) to be diagnosed. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage 556.

- Treasure Island, FL, USA

problem #34

Jan 262021

Compass

  • 39,950 miles
I bought my 2019 Jeep Compass limited from a dealership on 11/18/2020. Since that day it has been in the shop 4 times. Three times because the start /stop kept coming on saying to have it serviced and because it stopped on me at a stop sign and would not go, had to turn it off and it craked again telling me start/stop has malfunctioned! today1/26/2021 all lights on dash came on it lost power on the interstate and told me to stop have engine serviced now. Shut down would not crank had to call a tow truck to take to delearship. From what I have read these cars are a piece of crap and Jeep needs to take notice!! Jeep should not be allowed to sale a vehicle with so many known problems!! so sorry I left Honda for this!!!!!!!!

- Perkinston, MS, USA

problem #33

Jan 142021

Compass

  • 29,000 miles
On 3 separate occasions now the car randomly shuts off while driving. This is a huge safety concern as once it was on the highway- the car shuts down and starts to decelerate- you loose power steering and power brakes and the car is hard to control- the last incident almost caused an accident- has been to the dealer 3 times and they are basically just throwing darts at trying to fix it. The first fix was just a computer update, the second fix was a thermostat and housing the third fix was an auxiliary battery?

- Seville, OH, USA

problem #32

Jan 122021

Compass

  • 47,400 miles
So my vehicle has been really sluggish. Half the time it doesn't want to accelerate, and when it does it sounds like it's having trouble shifting gears. When getting on the freeway my vehicle will get to the speed of 50 mph and my RPM reading between 4000-5000. I have tried to let my foot off the gas, my speed goes down but RPM stays the same. This is really scary especially when you have to get on a busy highway with a speed limit of 70, and you can only go 50-55. I am a first responder, some times I use my personal vehicle to respond to incidents, due to location.

- Byhalia, MS, USA

problem #31

Nov 272020

Compass

  • 39,000 miles
When trying to start the car it will turn over but not start. The car turns on as if it will start but doesn't completely crank. This is not the first time since I've had this car that it has not crank. It has also turned off in the middle of traffic on a very busy highway while at a red light and did not turn back on. This is a problem I see many people are having with this similar vehicle.

- Lancaster, SC, USA

problem #30

Jul 152020

Compass

  • 40,000 miles
I bought my Jeep March 2019 and have never had an issue. Then a few months later the radio starts pressing buttons by itself. I took it to the local Dodge and they said there was nothing wrong with it. The next thing to go wrong is the auto start stops working. I got stuck at several red lights and almost rear ended a few times. I took it back to Dodge and they still said there was nothing wrong with it and it didnt throw any codes at advanced auto. Then lastly, it finally goes out. The vehicle completely shuts off on my in the middle of driving in the middle of the road. It just stops. Breaks seized. Lights flickering off and on. Car is registered as on but wont go anywhere. It has been about 3 weeks now and it still wont start nor even show a light on the dash. Now that I only have an extended warranty left they are nkw saying I have to pay 3I for a new ECU out of pocket. How is this fair. I bought a new vehicle so I wouldnt have these issues. I still owe 29K on something I cant amuse ever again.

- Mulberry, FL, USA

problem #29

Aug 262020

Compass

  • 54,000 miles
The vehicle wont start occasionally. You can press the ignition, and it says its on, but the engine doesnt turn over. I have noticed it happens more often if you 3ngage the parking brake while your foot is on the brake peddle. To "correct" you have to take your foot off the brake, press the ignition button again until it shuts off, and then reapply your foot on the brake depressing it as far as you can press it and then press the ignition button again. There is a moment of hesitation and then it starts up. Additionally the car has shut off on me at an intersection with the auto start feature on, and wouldnt restart when I took my foot off the brake like it was supposed to. I had to follow the same procedure describe above to "correct" the problem. Because of this, I no longer run the car with the auto start feature because its unreliable. Its always been a bit of a rough start whenever I have left it on, causing me to wonder if its actually going to start.

- Henderson, NV, USA

problem #28

Jul 032020

Compass 4-cyl

  • 21,000 miles
Vehicle purchased new, still under warranty suddenly quits running while in traffic traveling at 30-50 mph, on a county road, vehicle was still receiving power however wont restart. Brought to the dealer were it was purchased. Diagnosed as a faulty PCM and esd. Repaired after waiting two weeks for the parts. Drove it off the lot less than 3 blocks and it happened again. This should be a saftey recall stopping in a stream of traffic suddenly.

- Gurnee, IL, USA

problem #27

Sep 012019

Compass 4-cyl

  • 10,000 miles
I complained about engine tapping soon after buying the brand new car in August 2019 nothing was done. 5/9/20 I attempted to drive the car and as I got ready to pull into a busy street the truck cut off and the parking break engaged. It took me 5 mins to get it restarted and attempted to back up and it cut off again. My breaks have been feeling as though they are grinding. My clock has changed time on the truck from regular time to military time. When moving my car into drive my car jerks violently.

- Bellevue, NE, USA

problem #26

May 152018

Compass

  • 18,000 miles
The contacts wife owns a 2018 Jeep Compass. The contact stated that while driving 30 mph, the emergency brake warning indicator illuminated and the vehicle stalled. The contact stated that the failure recurred 6 times. The vehicle was taken to croton auto park (1 municipal pl, croton on hudson, NY 10520, (914) 271-5100) on two occasions to be diagnosed and repaired. The contact was informed that the PCV valve needed to be replaced and secondarily, an oil consumption test needed to be performed at 500 mile intervals up to 1,500 miles. The PCV valve was replaced however, a determination was not made regarding the oil consumption test. The manufacturer was notified of the failure. The approximate failure mileage was 18,000. The VIN was unavailable.

- Pleasantville, NY, USA

problem #25

Nov 282019

Compass 4-cyl

  • 4,000 miles
On three separate occasions our newly leased 2019 Jeep Compass stalled while at high speed. We all had to pull over with out power steering. This happened shortly after we pulled out on to a main road from our neighborhood. Consumer stated yes, I took it to victor Dodge Jeep dealership where I live and got the car. They said in was down a quart of oil. Filled it and said to return at 7,500 miles so they could check the level again. I would say the vehicle was at 45 mph. There was an oil pressure light that came on when the car was started up. But it went off right away.

- Victor, NY, USA

problem #24

Oct 152019

Compass

  • 1,200 miles
The contact owns a 2019 Jeep Compass. While driving 40 mph, the vehicle stalled. Once it was restarted, the vehicle functioned normally. The vehicle was currently at joey accardi Chrysler, Dodge, Jeep, Ram (909 federal hwy, pompano beach, fl 33062, (954) 943-6700) waiting to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,200.

- Pompano Beach, FL, USA

problem #23

Oct 212019

Compass

  • 4,000 miles
The contact owns a 2019 Jeep Compass. While driving approximately 35 mph, the vehicle stalled without warning. The contact pulled over to the side of the road and was able to restart the vehicle. The vehicle was taken to wally armour Chrysler Dodge Jeep Ram (1950 w state St, alliance, oh 44601) where it was determined that the oil level was low, which caused the vehicle to stall. The dealer instructed the contact to bring the vehicle back to them after 500 miles from the last oil change for monitoring and an oil consumption test. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. The VIN was unavailable.

- Sebring, OH, USA

problem #22

Oct 152018

Compass

  • 2,350 miles
On three separate occasions while coming to a stop the brakes started to pulsate, once stopped the car stalled and engaged the parking brake all by itself and would not accelerate or go into park or turn off, for 7 minutes while in the middle of an intersection. Also, screen display jumps between apps on its own and won't allow me to change or touch anything on the screen, glitches and holds two apps at once for extended periods of time.

- Hawthorne, FL, USA

problem #21

Oct 112019

Compass

  • 200 miles
Major issue! this is apparently known by Jeep as they have issued a recall. Yet it is happening to additional models outside the scope of the issued recall. 2019 Jeep Compass 2.4L. The engine shut off without any warning while driving at approximately 25 mph. The vehicle is brand new with only 200 miles. I purchased the vehicle only 10 days ago. I took the vehicle back and returned it, which was quite the headache to get the dealer to do. I basically traded it in for a Jeep Grand Cherokee so to avoid the 2.4L engine. I am out quite a bit of money in paying taxes, fees, registration, tile, etc twice due to this issue. In doing some research, this seems to be a fairly common problem in both the Jeep Compass and the Jeep Cherokee in regards to the 2.4L 4 cylinder engine. Jeep has issued a recall on the Cherokee. They need to do the same on the Compass. Stay away from the 2.4L 4 cylinder engine at all costs.

- Cape Coral, FL, USA

problem #20

Oct 022019

Compass

  • 250 miles
Leased this car brand new. At 60 miles on odometer, went to start car, car turned started but then stalled/turned off instantly. Had to wait a few minutes to start again. At 250 miles car came to brief stop on slight incline while waiting for a parking gate to open, parking gate opened and vehicle was starting to roll with the car off, I released my foot from the brake but the car wouldn't start it stalled. I pushed the brakes back to stop my car. Car was still in drive, I tried to re-start my car by hitting the push button, car wouldn't turn over. Eventually was able to restart after 60 minutes. This is an extreme safety hazard, I am lucky this didn't happen at a busy intersection.

- Middletown, CT, USA

problem #19

Oct 012019

Compass

  • 8,522 miles
This is my 5th time reporting this issue to the manufacturer they have also had a final repair attempt and declared no issue even though as I write this the problem still exists. I was parked for an hour at a store I come out turn on the vehicle place the car in reverse car freezes up won't move from on or run and cannot change to drive or anything else engine light came on and reverse symbol continues to blink car had to be restarted twice after this to get it to drive to go home.

- Berlin, NJ, USA

problem #18

Sep 062019

Compass

  • 25 miles
When I have to brake and come to a stop the car rumbles, then when completly stopped the car shuts off, then when I take my foot off the brake peddle the starter kicks in and starts the car in gear with a rumble and then I can go? it does'nt matter if on the high way or at a stop sign it rumbles, shuts off and restarts in gear. The car is (2) days old with 35 miles.

- Broad Channel, NY, USA

problem #17

Aug 272019

Compass

  • 2,700 miles
On 2/28/19 I leased a 2019 Jeep Compass. I have been having minor issues with it when trying to start the car, sometimes it just doesnt start. As I write this on 9/3/19 I am extremely concerned about the lease I have and therefore why I am documenting my experience. Last week, Tuesday, 8/27/19 while in an intersection, my car completely shut off. I reached out to miami lakes auto mall on various occasions, this was a total disaster, I kept being transferred to voicemails and could not get anyone on the phone while in the middle of this intersection. I called Chrysler roadside (another mess) and ended up having to wait 4 hours until a tow truck could come and get my car, still in the middle of an intersection, had to call 911 so a police car could park behind me as obviously this was a safety issue. After finally getting the car towed, police, rain and being stuck in an intersection and all, finally made it to the dealership. Customer service was horrible except for a service manager called jonathan, he was the only person that spoke with me during this time, of course after I arrived to the dealership, enterprise was closed so I had to take an uber home. I had to leave to tampa for work so I had to go get a rental at national that morning and head out, on Thursday the 29th I spoke with jonathan and he told me the issues with the vehicle was a software failure and that the vehicle is working properly now. With hurricane dorian coming and if I had to evacuate, of course, I was not feeling confident that I wasn't going to get stranded with my family with a faulty vehicle so I had to keep the rental for a few more days. I am very nervous of taking this vehicle home as now I dont know if it will leave me stalled, I have read this is an issue with the Compass. I have filed a complaint with Jeep as well.

- Miami, FL, USA

Read the next 16 complaints »