10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
5,217 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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« Read the previous 20 complaints

problem #41

May 292021

Compass

  • miles
1. I believe it's the "Auto Start-Stop" feature in the vehicle 2. While at a stoplight in a busy intersection, my vehicle has stopped twice, putting my children and myself in danger, making it a high risk for a serious accident with other motorists. This vehicle has also had a minor stall while driving on the highway. Luckily it didn't completely shut off but gave us a minor jerk. 3. Not at this time; the dealer has requested to test drive the vehicle for up to 200 miles to recreate the scenario. I don't believe 200 miles will recreate the scenario, especially when they say it could be the vehicle oil consumption. Since the first time we took it in, they lowered the recommended oil change by 3k or 4k instead of the original 5k. While in the care of the dealership on (6/15/2021) they made an oil change, so I am sure they will not encounter anything in this 200-mile test drive. 4. Yes, this is the second time the dealership has inspected the vehicle's issue with no response to why the dealership mechanics can't fix the issue. When will the manufacture take responsibility and recall the 2019 Jeep Compass. Why put people's lives at risk when informing the dealership of the dangers of this vehicle. 5. The Jeep Compass displayed no warning lamps; the vehicle just stalled.

- Sylmar, CA, USA

problem #40

Mar 202021

Compass

  • miles
I purchased my 2019 jeep Compass September 29th 2020, on March 20th 2021 my engine and radiator needs to be replace, Both warranty refuse to repair Engine & Radiator

- Virginia Beach, VA, USA

problem #39

Mar 202021

Compass

  • miles
My engine and radiator needs replaced, I am now seeking help for repairs from warranty or full refund for car and expenses used to provide daily transportation, both warranty refuses to fix the 2019 Jeep Compass. I purchased the 2019 Jeep Compass on September 29th, 2020, from enterprise car sale in Virginia beach, va. March 20th, 2021, the Jeep Compass shutdown on the freeway at 65 mph. I immediately called warranty services for towing to the nearest Chrysler dealership, hall Chrysler Dodge Jeep Ram chesapeake, located 3353 western branch blvd, chesapeake va 23321. The vehicle was reviewed three times within the 25 days that the vehicle spent. $22,231, is a remainder balance, I'm still paying car-note of $460 a month. National center for dispute settlement has denied my complaint. I've pleading for 2 month for help, I've only had the car for 6 months. I received a letter on 3/15/2021 from Continental for tire defection on the car, I

- Virginia Beach, VA, USA

problem #38

Feb 192021

Compass

  • 31,000 miles
Today my car stopped (again) in the middle of the road as I was driving and the emergency brake light went on. This is the third time that this has happened to me and I am literally scared out of mind to drive this car that I purchased for my birthday. I've only had the car for 6 months and this is a major safety hazard.

- Fresh Meadows, NY, USA

problem #37

Feb 122021

Compass

  • 12,000 miles
On three different occasions, while driving on a major road, the vehicle engine just stopped. At the instant the engine stopped, engine caution lights illuminated saying the coolant had overheated and allow the engine to cool. Placing the transmission in neutral, the engine was restarted and the journey continued. The vehicle was taken to an authorized Jeep repair facility where they test drove it and could not duplicate the problem, there were no fault codes in the computer, and basically nothing they could do to troubleshoot the problem. This is most definitely a matter of life safety. The engine stalling at the wrong time could cause a terrible accident.

- Aurora, CO, USA

problem #36

Sep 012020

Compass

  • miles
My 2019 Jeep Compass started having issues in September 2020. It shut off at a red light on highway 76 in oceanside, ca with my family in the car. Shortly after, it started becoming sluggish when pulling out of the driveway and backing into the street. Shifting between park and drive it stalls, the lights on the gear shift have since gone out. I have refused to drive or register my vehicle since Oct. 2020 because I am terrified to drive it with my child in the car. I make my monthly payments on time and have been told to report my issues here. My 2019 Jeep Compass is a paperweight at this time.

- Temecula, CA, USA

problem #35

Feb 012021

Compass

  • 556 miles
The contact owns a 2019 Jeep Compass. The contact stated while driving 45 mph, the vehicle stalled. The contact restarted the vehicle and the vehicle worked as designed. The auto start/stop warning indicator light was illuminated. The vehicle was taken to suncoast Chrysler Jeep Dodge Ram (8755 park blvd N, seminole, fl 33777, (727)393-4621) to be diagnosed. The contact was informed that the fuel pump needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage 556.

- Treasure Island, FL, USA

problem #34

Jan 262021

Compass

  • 39,950 miles
I bought my 2019 Jeep Compass limited from a dealership on 11/18/2020. Since that day it has been in the shop 4 times. Three times because the start /stop kept coming on saying to have it serviced and because it stopped on me at a stop sign and would not go, had to turn it off and it craked again telling me start/stop has malfunctioned! today1/26/2021 all lights on dash came on it lost power on the interstate and told me to stop have engine serviced now. Shut down would not crank had to call a tow truck to take to delearship. From what I have read these cars are a piece of crap and Jeep needs to take notice!! Jeep should not be allowed to sale a vehicle with so many known problems!! so sorry I left Honda for this!!!!!!!!

- Perkinston, MS, USA

problem #33

Jan 142021

Compass

  • 29,000 miles
On 3 separate occasions now the car randomly shuts off while driving. This is a huge safety concern as once it was on the highway- the car shuts down and starts to decelerate- you loose power steering and power brakes and the car is hard to control- the last incident almost caused an accident- has been to the dealer 3 times and they are basically just throwing darts at trying to fix it. The first fix was just a computer update, the second fix was a thermostat and housing the third fix was an auxiliary battery?

- Seville, OH, USA

problem #32

Jan 122021

Compass

  • 47,400 miles
So my vehicle has been really sluggish. Half the time it doesn't want to accelerate, and when it does it sounds like it's having trouble shifting gears. When getting on the freeway my vehicle will get to the speed of 50 mph and my RPM reading between 4000-5000. I have tried to let my foot off the gas, my speed goes down but RPM stays the same. This is really scary especially when you have to get on a busy highway with a speed limit of 70, and you can only go 50-55. I am a first responder, some times I use my personal vehicle to respond to incidents, due to location.

- Byhalia, MS, USA

problem #31

Nov 272020

Compass

  • 39,000 miles
When trying to start the car it will turn over but not start. The car turns on as if it will start but doesn't completely crank. This is not the first time since I've had this car that it has not crank. It has also turned off in the middle of traffic on a very busy highway while at a red light and did not turn back on. This is a problem I see many people are having with this similar vehicle.

- Lancaster, SC, USA

problem #30

Jul 152020

Compass

  • 40,000 miles
I bought my Jeep March 2019 and have never had an issue. Then a few months later the radio starts pressing buttons by itself. I took it to the local Dodge and they said there was nothing wrong with it. The next thing to go wrong is the auto start stops working. I got stuck at several red lights and almost rear ended a few times. I took it back to Dodge and they still said there was nothing wrong with it and it didnt throw any codes at advanced auto. Then lastly, it finally goes out. The vehicle completely shuts off on my in the middle of driving in the middle of the road. It just stops. Breaks seized. Lights flickering off and on. Car is registered as on but wont go anywhere. It has been about 3 weeks now and it still wont start nor even show a light on the dash. Now that I only have an extended warranty left they are nkw saying I have to pay 3I for a new ECU out of pocket. How is this fair. I bought a new vehicle so I wouldnt have these issues. I still owe 29K on something I cant amuse ever again.

- Mulberry, FL, USA

problem #29

Aug 262020

Compass

  • 54,000 miles
The vehicle wont start occasionally. You can press the ignition, and it says its on, but the engine doesnt turn over. I have noticed it happens more often if you 3ngage the parking brake while your foot is on the brake peddle. To "correct" you have to take your foot off the brake, press the ignition button again until it shuts off, and then reapply your foot on the brake depressing it as far as you can press it and then press the ignition button again. There is a moment of hesitation and then it starts up. Additionally the car has shut off on me at an intersection with the auto start feature on, and wouldnt restart when I took my foot off the brake like it was supposed to. I had to follow the same procedure describe above to "correct" the problem. Because of this, I no longer run the car with the auto start feature because its unreliable. Its always been a bit of a rough start whenever I have left it on, causing me to wonder if its actually going to start.

- Henderson, NV, USA

problem #28

Jul 032020

Compass 4-cyl

  • 21,000 miles
Vehicle purchased new, still under warranty suddenly quits running while in traffic traveling at 30-50 mph, on a county road, vehicle was still receiving power however wont restart. Brought to the dealer were it was purchased. Diagnosed as a faulty PCM and esd. Repaired after waiting two weeks for the parts. Drove it off the lot less than 3 blocks and it happened again. This should be a saftey recall stopping in a stream of traffic suddenly.

- Gurnee, IL, USA

problem #27

Sep 012019

Compass 4-cyl

  • 10,000 miles
I complained about engine tapping soon after buying the brand new car in August 2019 nothing was done. 5/9/20 I attempted to drive the car and as I got ready to pull into a busy street the truck cut off and the parking break engaged. It took me 5 mins to get it restarted and attempted to back up and it cut off again. My breaks have been feeling as though they are grinding. My clock has changed time on the truck from regular time to military time. When moving my car into drive my car jerks violently.

- Bellevue, NE, USA

problem #26

May 152018

Compass

  • 18,000 miles
The contacts wife owns a 2018 Jeep Compass. The contact stated that while driving 30 mph, the emergency brake warning indicator illuminated and the vehicle stalled. The contact stated that the failure recurred 6 times. The vehicle was taken to croton auto park (1 municipal pl, croton on hudson, NY 10520, (914) 271-5100) on two occasions to be diagnosed and repaired. The contact was informed that the PCV valve needed to be replaced and secondarily, an oil consumption test needed to be performed at 500 mile intervals up to 1,500 miles. The PCV valve was replaced however, a determination was not made regarding the oil consumption test. The manufacturer was notified of the failure. The approximate failure mileage was 18,000. The VIN was unavailable.

- Pleasantville, NY, USA

problem #25

Nov 282019

Compass 4-cyl

  • 4,000 miles
On three separate occasions our newly leased 2019 Jeep Compass stalled while at high speed. We all had to pull over with out power steering. This happened shortly after we pulled out on to a main road from our neighborhood. Consumer stated yes, I took it to victor Dodge Jeep dealership where I live and got the car. They said in was down a quart of oil. Filled it and said to return at 7,500 miles so they could check the level again. I would say the vehicle was at 45 mph. There was an oil pressure light that came on when the car was started up. But it went off right away.

- Victor, NY, USA

problem #24

Oct 152019

Compass

  • 1,200 miles
The contact owns a 2019 Jeep Compass. While driving 40 mph, the vehicle stalled. Once it was restarted, the vehicle functioned normally. The vehicle was currently at joey accardi Chrysler, Dodge, Jeep, Ram (909 federal hwy, pompano beach, fl 33062, (954) 943-6700) waiting to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,200.

- Pompano Beach, FL, USA

problem #23

Oct 212019

Compass

  • 4,000 miles
The contact owns a 2019 Jeep Compass. While driving approximately 35 mph, the vehicle stalled without warning. The contact pulled over to the side of the road and was able to restart the vehicle. The vehicle was taken to wally armour Chrysler Dodge Jeep Ram (1950 w state St, alliance, oh 44601) where it was determined that the oil level was low, which caused the vehicle to stall. The dealer instructed the contact to bring the vehicle back to them after 500 miles from the last oil change for monitoring and an oil consumption test. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 4,000. The VIN was unavailable.

- Sebring, OH, USA

problem #22

Oct 152018

Compass

  • 2,350 miles
On three separate occasions while coming to a stop the brakes started to pulsate, once stopped the car stalled and engaged the parking brake all by itself and would not accelerate or go into park or turn off, for 7 minutes while in the middle of an intersection. Also, screen display jumps between apps on its own and won't allow me to change or touch anything on the screen, glitches and holds two apps at once for extended periods of time.

- Hawthorne, FL, USA

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