10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
5,217 miles

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« Read the previous 20 complaints

problem #21

Oct 112019

Compass

  • 200 miles
Major issue! this is apparently known by Jeep as they have issued a recall. Yet it is happening to additional models outside the scope of the issued recall. 2019 Jeep Compass 2.4L. The engine shut off without any warning while driving at approximately 25 mph. The vehicle is brand new with only 200 miles. I purchased the vehicle only 10 days ago. I took the vehicle back and returned it, which was quite the headache to get the dealer to do. I basically traded it in for a Jeep Grand Cherokee so to avoid the 2.4L engine. I am out quite a bit of money in paying taxes, fees, registration, tile, etc twice due to this issue. In doing some research, this seems to be a fairly common problem in both the Jeep Compass and the Jeep Cherokee in regards to the 2.4L 4 cylinder engine. Jeep has issued a recall on the Cherokee. They need to do the same on the Compass. Stay away from the 2.4L 4 cylinder engine at all costs.

- Cape Coral, FL, USA

problem #20

Oct 022019

Compass

  • 250 miles
Leased this car brand new. At 60 miles on odometer, went to start car, car turned started but then stalled/turned off instantly. Had to wait a few minutes to start again. At 250 miles car came to brief stop on slight incline while waiting for a parking gate to open, parking gate opened and vehicle was starting to roll with the car off, I released my foot from the brake but the car wouldn't start it stalled. I pushed the brakes back to stop my car. Car was still in drive, I tried to re-start my car by hitting the push button, car wouldn't turn over. Eventually was able to restart after 60 minutes. This is an extreme safety hazard, I am lucky this didn't happen at a busy intersection.

- Middletown, CT, USA

problem #19

Oct 012019

Compass

  • 8,522 miles
This is my 5th time reporting this issue to the manufacturer they have also had a final repair attempt and declared no issue even though as I write this the problem still exists. I was parked for an hour at a store I come out turn on the vehicle place the car in reverse car freezes up won't move from on or run and cannot change to drive or anything else engine light came on and reverse symbol continues to blink car had to be restarted twice after this to get it to drive to go home.

- Berlin, NJ, USA

problem #18

Sep 062019

Compass

  • 25 miles
When I have to brake and come to a stop the car rumbles, then when completly stopped the car shuts off, then when I take my foot off the brake peddle the starter kicks in and starts the car in gear with a rumble and then I can go? it does'nt matter if on the high way or at a stop sign it rumbles, shuts off and restarts in gear. The car is (2) days old with 35 miles.

- Broad Channel, NY, USA

problem #17

Aug 272019

Compass

  • 2,700 miles
On 2/28/19 I leased a 2019 Jeep Compass. I have been having minor issues with it when trying to start the car, sometimes it just doesnt start. As I write this on 9/3/19 I am extremely concerned about the lease I have and therefore why I am documenting my experience. Last week, Tuesday, 8/27/19 while in an intersection, my car completely shut off. I reached out to miami lakes auto mall on various occasions, this was a total disaster, I kept being transferred to voicemails and could not get anyone on the phone while in the middle of this intersection. I called Chrysler roadside (another mess) and ended up having to wait 4 hours until a tow truck could come and get my car, still in the middle of an intersection, had to call 911 so a police car could park behind me as obviously this was a safety issue. After finally getting the car towed, police, rain and being stuck in an intersection and all, finally made it to the dealership. Customer service was horrible except for a service manager called jonathan, he was the only person that spoke with me during this time, of course after I arrived to the dealership, enterprise was closed so I had to take an uber home. I had to leave to tampa for work so I had to go get a rental at national that morning and head out, on Thursday the 29th I spoke with jonathan and he told me the issues with the vehicle was a software failure and that the vehicle is working properly now. With hurricane dorian coming and if I had to evacuate, of course, I was not feeling confident that I wasn't going to get stranded with my family with a faulty vehicle so I had to keep the rental for a few more days. I am very nervous of taking this vehicle home as now I dont know if it will leave me stalled, I have read this is an issue with the Compass. I have filed a complaint with Jeep as well.

- Miami, FL, USA

problem #16

Jul 012019

Compass

  • miles
2019 Jeep Compass. Consumer writes in regards to vehicle stopping suddenly while driving on the highway. The consumer stated the dealer advised that the vehicle ran low on oil which caused the engine to shut off without warning. When the vehicle restarted the engine light illuminated.

- Beachwood, NJ, USA

problem #15

Aug 232019

Compass

  • 6,673 miles
This is my third complaint on this 2019 Jeep Compass. While driving the vehicle stalls and the emergency brake and other lights come on. The vehicle is unable to be restarted and has to be towed. The dealership has updated software, and now has said that the car is low on oil every three weeks and that's why it stalls in the middle of traffic extremely dangerous and I have a baby on the way!. the oil change indicator doesn't ever show up and the manufacturer just gives the run around.

- Berlin, NJ, USA

problem #14

Aug 222019

Compass

  • 6,673 miles
This is my third time with an issue on this vehicle stalling. I was turning at an intersection and the car just stalled lighting up every notifying signal including an emergency brake being locked in almost causing an serious accident.

- Berlin, NJ, USA

problem #13

Jul 102019

Compass

  • 4,000 miles
The auto start/stop feature in my car is not reliable. There have been three instances when I've been stopped at a light, I take my foot off the brake, the system activates start, and then as soon as I hit the gas, my car stalls. I then have to put my car in park, turn the vehicle off completely, and start it again. This obviously strikes high concern due to the strong possibility of being rear ended. I took my vehicle in to the dealership I bought it from and they said they didn't know. I left agitated. I just purchased my vehicle less than 6 months ago.

- Kalamazoo, MI, USA

problem #12

Jul 212019

Compass

  • 3,500 miles
Parked 2019 Jeep Compass in normal parking lot went inside for a few hours then heard popping noises from parking lot. Ran outside to see engine caught on fire and burst into flames via the engine compartment damaging the entire front half of the vehicle. After flames put out, there was a large hole in the hood of the car going down into the engine that damaged the windshield, bumper, engine, light, tires and doors. Other cars around mine were damaged as well as the fire spread. Was parked at hotel parking lot for a few hours before caught on fire.

- Fort Lauderdale, FL, USA

problem #11

Jul 152019

Compass

  • miles
Car won't go after stopping when foot is off break

- Port Saint Lucie, FL, USA

problem #10

Jun 282019

Compass

  • 650 miles
After getting off of the highway and coming to a stop at the light, I went to turn and my car stalled out as I was turning. I was on a one lane overpass with no way to pull over. It wouldn't even register that I was trying to turn off my vehicle for a minute. I was finally able to restart my car and keep driving.

- Chandler, AZ, USA

problem #9

May 182019

Compass

  • miles
Car losses all electrical, wont start. Not a battery problem. Has happened 4 times since I bought the car 2 months ago.

- Ashland, MA, USA

problem #8

May 142019

Compass

  • 1,038 miles
The contact owns a 2019 Jeep Compass. While attempting to start the vehicle, it failed to operate and the check engine warning indicator illuminated. The vehicle was taken to route 46 Chrysler Jeep Dodge (1655 us-46, little falls, NJ 07424) where the cause of the failure was undetermined. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 1,038.

- Woodland Park, NJ, USA

problem #7

Feb 142019

Compass

  • 887 miles
Check engine light comes on and car will not crank; everything else works. Let car sit and it finally starts. Dealership says no codes show up. Happened 5 times since car was purchased 12/24/19.

- Yardley, PA, USA

problem #6

Apr 292019

Compass

  • 300 miles
I bought a 2019 Jeep Compass limited 5 days ago all seemed well at first then on the fifth day I went on my lunch break and car would not turn on. Tried locking, unlocking, pushing the start button repeatedly. After about 20 minutes car started on the way to my destination the car stalled and would not turn on and after a few minutes finally restarted. At the destination car again would not turn on after being stationary.

- Berlin, NJ, USA

problem #5

Apr 122019

Compass

  • 2,500 miles
Update to my previous complaint: I leased this car on January 12, 2019. It is brand new. The car was having trouble starting again today and yesterday. I turned it on the normal way and it was fine in park, but when I switched to drive it shut off. The D started flashing (again) so I put it back in park, and the console told me to press the brake and press stop/start, which I did attempt but the brake was locked and this did not work. The red lightning bolt and check engine light both came on. The red lightning bolt warning light indicates a problem with the electronic throttle control. It also stalled and was hard to steer as usual now, though putting it in 4WD makes it a bit easier to control. I am now even more scared to operate this vehicle and feel like it is going to fall apart while I'm driving.

- Bronx, NY, USA

problem #4

Mar 212019

Compass

  • 500 miles
We recently had 3 instances where our brand new 2019 Jeep Compass failed to start. The car is only 4 weeks old and has less than 500 miles on it. We tried several times, but the car would not turn on even though the dashboard indicated the engine was running. We saw online that this has already been reported by several people. Took the car to the dealer and apparently there is a known problem with "starter control". they applied a PCM update under item tcb 18-035-19. I don't understand why, if this is a known problem with a fix, the dealers aren't proactively recalling these cars. The electronic start is the only way to start the vehicle (no override) and it could cause grave problems, depending on the situation, if the vehicle won't start. Huge safety issue!!!!!

- Cortlandt Manor, NY, USA

problem #3

Mar 152019

Compass

  • 700 miles
The Jeep Compass is equipped with a very dangerous ess start/stop system. First you must deactivate it every time you start the vehicle. Secondly when the vehicle shuts off at a stop light or stop sign, it feels more like it stalls than shuts off, a shudder goes thru the vehicle and the engine sputters and dies. Take your foot off the brake and maybe it will restart the vehicle, maybe not. Mine sputtered to life but had no power, very slowly the vehicle sputtered into the middle of an intersection and I thought the car was going to stall and quit in the middle of the intersection. (I have read about this happening to hundreds of Jeep Compass vehicles. Luckily I was able to get it to the side of the road and shut the car down. I waited about 10 minutes restarted the vehicle and turned off the ess system. This is a very dangerous system, and Jeep should be forced to recall it and fix it, or give owners a way to permanently deactivate it without having to unplug things under the hood that result in warning lights on the dash. Extremely poor and dangerous designed ess system. Please do not wait until someone dies to make them fix this!!!! it affects all 20117.5 - 2019 model year vehicles equipped with the ess system.

- Ware, MA, USA

problem #2

Feb 092019

Compass

  • 100 miles
This is a rand new vehicle with less than 100 miles. Intermittent starting. Will not start consistantly. Known problem with the vehicle, needs a software upgrade but still do not have one. This is a safety issue, as you can put the vehicle in gear without the engine E running as the vehicle thinks the engine is running but it is not!. the dealership has acknowledged the problem but does not have a fix. Star case S1808000285 no repair

- Chelmsford, MA, USA

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