10.0
really awful- Crashes / Fires:
- 40 / 2
- Injuries / Deaths:
- 36 / 1
- Average Mileage:
- 27,585 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 40 mph, the contact drove over a bump in the road. As a result, the air bag warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed that the rear curtain connector needed to be adjusted and the orc module wiring needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 124,070.
- Agawam, MA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the contact was unable to have the vehicle serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Centerville, MA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Pittsburgh, PA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Oakland, CA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 12V527000 (air bags) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Dunnmore , PA, USA
Both airbags deployed while driving northbound on interstate 95, no crash involved, they just suddenly deployed. Passenger sustained injuries (scratches, bruises, etc), which did not require paramedics attention; however, he is still complaining his right knee is a bit numb.
- Boynton Beach, FL, USA
Purchased and installed 4 new Goodyear Wrangler in September at town fair tire. While my son was driving at approximately 25 mph the right front passenger tire came off of the rim causing loss of steering which resulted the vehicle hitting a utility pole and going off road and hitting a stone wall, went to town fair and was asked what do you want us to do about it manager didn't seem to inclined to help us.
- Stamford , CT, USA
Air bag warning light coming on intermittantly.
- Elk Grove , CA, USA
My air bag light keeps coming on and off when ever I am driving the vehicle it was doing it a couple months ago but stopped now doing it again. And my floor boards are getting soaked under the floor mates having to clean up everyday.
- Racine, WI, USA
The contact owns a 2004 Jeep Grand Cherokee. While driving at an unknown speed, the contact noticed smoke around the front end of the vehicle. In addition, the vehicle shook and stalled. The contact also stated that the passenger side air bag was coming out as if it were partially deployed. The vehicle was towed to a private mechanic, but was not diagnosed or repaired. The manufacturer was not notified. The VIN and failure mileage were unavailable.
- Scranton, PA, USA
The contact owns a 2004 Jeep Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the issue. The contact had not experienced a failure.
- Springfield, OH, USA
I have received recall M35/NHTSA 12V-527 occupant restraint control, 3 times in 2 years, each time I take it to my Chrysler dealer, stevens creek Chrysler and Dodge, san jose ca, they say the parts are on back order and that they will call me, never happened.
- Los Gatos, CA, USA
The contact owns a 2004 Jeep Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Gatlanburg, TN, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
- St Charles , MI, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the air bag indicator illuminated in the vehicle. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) however, the part needed for the repair was unavailable. The manufacturer was notified. The approximate failure mileage was 106,000. Updated 09/16/14 updated 1/15/15/2015
- Courtdale , PA, USA
The contact owns a 2004 Jeep Cherokee. The contact received a recall notification for NHTSA campaign number: 12V527000 (air bags) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Richmondale , PA, USA
According to Chrysler Jeep safety recall M35 / NHTSA 12V-527 (the updated version that includes the 2002-2004 Jeep Grand Cherokee vehicles instead of the original which only included 2002-2003 Jeep Liberty vehicles): "the airbag system occupant restraint control (orc) module on your vehicle (VIN: Xxxxxxxxxxxxxxxxx) may experience a front airbag and/or seat belt pretensioner inadvertent deployment. An inadvertent deployment while driving could distract the driver and cause a crash without warning." (distract" seriously? that's how a random airbag deployment is described??") "Chrysler will repair your vehicle free of charge (parts and labor)... simply contact your Chrysler, Jeep, or Dodge dealer right away to schedule a service appointment..." we tried to schedule this "right away" with our Dodge dealer. We were told the parts were on back order. In February 2013 we were told the same thing. In April we were told there is a one year waiting list for this defect to be repaired as Chrysler is unable to obtain the parts (the dealership words, not mine). This I find hard to believe. What is the NHTSA going to do about this? thank you.
- Reno, NV, USA
This vehicle was involved in a major roll off a cliff, landing on front end rolling several times then rolled side over side. The vehicle was a total loss. The airbags on both sides failed to deploy during this accident. The driver had multiple bruises and cuts around head, neck and arms. Along with a concussion that is just beginning to clear up after 2 weeks.
- Walla Walla, WA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while starting the vehicle, the air bag warning light illuminated. The failure recurred on numerous occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
- Brea, CA, USA
- State College , PA, USA