10.0
really awful- Crashes / Fires:
- 40 / 2
- Injuries / Deaths:
- 36 / 1
- Average Mileage:
- 27,585 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have been trying for 6 months to get my recall fixed for the occupant, restraint control module filter circuit repaired, galeana Chrysler in columbia SC will not schedule me for repairs.
- Columbia, SC, USA
The contact owns a 2004 Jeep Grand Cherokee.the contact stated that he received notification of NHTSA campaign number: 12V527000 ( air bags ) in December 2012. The contact stated that he attempted to have the vehicle repaired on numerous occasions but parts were unavailable. The vehicle was not repaired. The contact stated that he had not experienced the failure. The manufacturer was notified.
- Carson City, NV, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that notification of NHTSA campaign number 12V527000(air bags) was received in January of 2013 and the parts were still not available. The contact had notified the dealer and the manufacturer several times in reference to the problem but no solution was been offered.
- Cape Coral, FL, USA
Airbag & seatbelt warning lights will not go out. Have complained to Chrysler-Jeep, but they do not want to include problem solution under recall....
- Chicago, IL, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact had the vehicle repaired by an authorized dealer under NHTSA campaign number: 12V527000 (air bags ). after the repairs, the windshield wipers would not turn off, and the headlights would randomly turn on and off recurringly. The vehicle was taken back for a diagnostic test where the independent mechanic diagnosed that the inner body module needed to be replaced. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was not available.
- Coshocton, OH, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bag) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part was to become available. The manufacturer was made aware of the problem. The contact had not experience a failure. Updated 3/28/14 updated 04/22/14
- North Windom, CT, USA
I am E-mailing injuring about the recall for Jeep airbag. The Jeep dealership in my city does not have the recall piece but has called and sent an E-mail about how important it is to get the recall done. Wondering what I should do?
- Eden Prairie, MN, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for when the part would become available. The manufacturer had not been made aware of the problem. The contact had not experienced a failure.
- Everett, WA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 12V527000 (air bags) had exceeded a reasonable time for repair. The contact received the recall letter one year ago. The dealer and the manufacturer advised the contact that the part was not available for repair. Updated 2/27/14 updated 3/10/2014
- Hurdle , NC, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated. The dealer stated that the air bag module would need to be replaced. There was a recall for the air bag failure under NHTSA campaign number: 12V527000 (air bags) but the part needed to complete the repair was not available. The contact was notified one year later that the recall repairs could be performed and the parts had become available. The vehicle was taken to the dealer for recall service however, the air bag warning light remained illuminated after the repairs. The dealer stated that they only installed a jumper harness that disabled the air bag entirely. The contact believed the recall service was unacceptable because instead of repairing the air bag, the air bag was completely disabled and would not deploy in the event of a crash, presenting a safety hazard. The vehicle was not further repaired. The approximate failure mileage was 50,000.
- Spring City, TN, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should have been a remedy available before February of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
- Wilkes-Barre, PA, USA
2004 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated there has been no follow-up instructions from Chrysler concerning the recall and no repairs have been made.
- Ridgefield, WA, USA
2004 Jeep Grand Cherokee. Consumer writes in regards to air bag system control module recall notice. The consumer stated he received the recall notice, over a year ago. To date, the parts are still not available.
- Atlanta, GA, USA
Received safety recall M35/NHTSA 12V-527 on 2/4/2014 indicating the airbag system (occupant restraint control module) may experience a front airbag and/or seatbelt pretensioner inadvertent deployment. An inadvertent deployment while driving could distract driver and cause a crash without warning. On 2/5/2014, I contacted dealer (pearson Jeep/Chrysler 8250 broad St. Richmond, va). Dealer's response was "there are no parts available for that repair". why is this an issue when a crash could happen anytime the vehicle is in use without the immediate repair? I find that unsatisfactory and a discredit to the Jeep/Chrysler company which I have patronized for nearly 20 years. I anxiously await to hear your response............a very concerned customer!!!
- Richmond, VA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received recall notification for NHTSA campaign number: 12V527000 (air bags) and the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to be available. The manufacturer was made aware of the problem. There are no failures at this time.
- Waverly, NE, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bag) and stated that the part needed to repair the vehicle was unavailable. The dealer was unable to provide an expected date for the part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.
- Plano, TX, USA
We slipped on some black ice and the Jeep went up a hill and then we flipped and landed upside down. This is the second time this happened the other time was last year Feb 18 2013 when my 2001 Jeep Grand Cherokee rolled over three times before landing upside down. Last year it was me and my 3 sons. Thus year it was me and my husband. I injured my leg and back. Also neither times did the air bags deploy.
- Gap, PA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the parts needed to complete NHTSA campaign id number 12V527000 (air bags) was unavailable to perform the repair. The dealer was unable to provide an expected date for when the remedy part would become available. The manufacturer was notified of the problem. The contact had not experienced a failure. Updated 3/12/14 the cnsumer stated the vehicle was fixed on 02/17/14
- Alhambra, CA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 12V527000(air bags) had exceeded a reasonable time for repair. The dealer and manufacturer both stated that the part was not available for repair. The vehicle was not repaired. The contact had not experienced a failure.
- Ypslilanti, MI, USA
- Manitowoc, WI, USA