10.0
really awful- Crashes / Fires:
- 40 / 2
- Injuries / Deaths:
- 36 / 1
- Average Mileage:
- 27,585 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Received notice 11/8/12 that NHTSA campaign number 12V527000 was issued for a recall of 2004 Jeep Grand Cherokee on which a component in the air bag control module may fail causing airbag deployment. Although we have received numerous notices, since January 2013 and as recently as January 2, 2014, from Chrysler corporation and both local Chrysler dealers, to alert us to this recall, upon attempting to schedule our Jeep for recall resolution our local dealers have been unable to schedule that resolution. Both dealers claim that no parts are available "yet" to service the recall. This claim as been stated by the dealers every four months since January 2013 and again as recently as January 4, 2014. It appears to me as a consumer that Chrysler has no intention of providing the means to resolve this recall.
- Wichita, KS, USA
2004 Jeep Grand Cherokee. Consumer writes in regards to air bag system occupant restraint control module recall notice. The consumer stated he called the dealer 4 times, only to be told the parts were on back order.
- Strongsville, OH, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) in October 2012. The contact stated that he attempted to have the vehicle repaired on numerous occasions but the dealer stated that the parts were unavailable. The vehicle was not repaired. The manufacturer was notified. The contact did not experience the failure.
- Nottinghan , PA, USA
The contact owns a 2004 Jeep Cherokee Laredo. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) and the parts were not available. The contact also mentioned that the dealer had not contacted him for the recall repair and he had not experienced a failure. The manufacturer was notified.
- Abington, MD, USA
Received a notice of recall (M35) letter from Chrysler around December 2012 after it was announced on the news in September of 2012. I brought my vehicle to the dealer and they verified that my vehicle is part of the recall. It is now December 2013 and the recall has not been resolved. I call the dealer and the dealer is still telling me they don't have the part to correct the recall. I'm now worried about the chance that I may be in an accident and there are no airbags or side curtain airbags to protect me and my family.
- Daly City, CA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number 12V527000 (air bags) and was recently informed by the manufacturer that the part was not available. An arrival date could not be provided. The contact had not experienced a failure. The VIN was unavailable.
- Marstons Mills, MA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that in August 2013, he received notification of NHTSA campaign number: 12V527000 (air bags ). the contact stated that he attempted to have the vehicle repaired on numerous occasions but the manufacturer stated that they were not manufacturing parts for the recall. The vehicle was not repaired. The contact did not experience the failure. The VIN was unavailable.
- Kenmore, NJ, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2012, there should have been a remedy available before November 2013. The contact had experienced a failure where the air bag warning light was illuminated. The approximate failure mileage was 87,000 and the current mileage was 92,000.
- Steinhatchee, FL, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated while at a stop light the air bag warning light illuminated. The passenger and the drivers side air bag deployed simultaneously. The vehicle was taken to the dealer to have a diagnostic test performed. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 160,000.
- Houston , TX, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags ) but was informed that the parts were not available and a second notice would be sent when the did become available. The contact felt that since the failure was reported in November of 2012, there should have been a remedy available before October 2013. The contact had not experienced the failure. The current mileage was 82,000.
- Plantation , FL, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the parts were not available. The contact stated that he had not experienced a failure.
- Norton, MA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags) in the mail several months ago and stated the dealer informed her the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure.
- Tracy , CA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign number: 12V527000 (air bags) and stated that the parts were not available. The contact also mentioned that he was experiencing problems with the vehicle and the air bag warning light illuminated intermittently. The manufacturer was notified. The approximate failure and current mileage was 98,000....updated 11-12-13
- Schuylkill Haven, PA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that NHTSA campaign id number: 12V527000 (air bags) had exceeded a reasonable time for repair. The recall letter was received over a year ago, in which the dealer advised that the part was not available for repair. The contact had not experienced a failure.
- Tracy, CA, USA
The air bag has not deployed, yet. I recieved a recall notice Jan. 1st 2013 and have not been contacted by anyone since. I would like to know the status of recall M35/NHTSA 12V-527. Next week will be ten months of which I have been driving this defective vehicle. I would appreciate any information about this recall. Thanks,
- Perry Hall, MD, USA
I was driving home from a camping trip with my family on 9/2/13 on hwy 2 in laurel hill, fl, traveling approximately 50 mph on a two-lane road when the air bag light on the dashboard illuminated and shortly thereafter the driver-side airbag deployed. Nanoseconds later the passenger-side airbag deployed. I managed to keep from running off the road and pulled off onto the narrow shoulder. My wife's knee was hurt pretty badly as the dash opened up and hit her knee when the airbag deployed tearing the skin off her left knee and bruising both the knee and surrounding tissue and the inner portion of her right knee as well. Her injury did not require any hospitalization. I contacted Chrysler because I read online that there was a recall (M35) that affected my year model and make. They told me that my VIN was not included in the recall though our experience seemed to match up with the recall. The Jeep is currently at the dealership following an inspection and the case remains open.
- Crestview, FL, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that he received notification of NHTSA campaign id number: 12V527000 (air bags) and was advised that the parts were not available. The contact stated had not experienced a failure.
- Owatonna, MN, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that a chime sounded inside of the vehicle as the air bag warning indicator began to illuminate intermittently. The contact referenced NHTSA campaign id number 12V527000 (air bags) and stated that the part needed to complete the repair was unavailable. The manufacturer was notified and they were unable to provide an expected date for the remedy part to become available. The approximate failure mileage was 100,000. Updated 10/17/13
- Manakin-Sabot, VA, USA
The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 12V527000 (air bags). The manufacturer and dealer were contacted and stated that the part was not available for repair. The contact had not experienced a failure. The vehicle was not repaired. The current mileage was 68,000.
- Council Bluffs, IA, USA
- Cudahy, WI, USA