10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,882 miles

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problem #238

May 122022

Grand Cherokee

  • miles
The vehicle randomly stalls without warning while driving, causing the power steering and brakes to fail. It occurs randomly every 7-14 days, usually when it's first driven for the day and usually within the first 5-10 miles when slowing down to make a turn. Occasionally it will occur at a stop sign and a few times it has occurred in traffic. It can be restarted by putting it in Neutral or Park. It has been doing this ever since I purchased the vehicle in 2017 with 68,000 miles on it. It now has 195,000 miles and the stalling has become more frequent. I hoped the recall for the fuel relay would fix it, but it has not. I have read that it is a TIPM problem. There are several hundred similar complaints on the NHTSA website. The problem is discussed in Jeep forums on the web. This is a serious safety issue because of potential rear-end collisions. Why won't Jeep or NHTSA address it?

- Yale, MI, USA

problem #237

Mar 162022

Grand Cherokee

  • miles
When you turn a corner the engine shuts off. All the electronics still work (like radio, and lights) but you have no power stearing it is manual. You have to coast to the side of the road and put the truck in park and restart it. This has been recalled and fixed a few times and it is still happening and Jeep will not do anything to fix the problem. They want to duplicate the issue but you can not. This happens whenever it wants to - there is no rhyme or reason why it happens and you cannot duplicate it. I've taken notes every time it happens, (gas gage at where, weather, time of day, where I was going, how long I drove the truck) nothing matters, it just happens when it happens. So far now it is happening at least 1 time a month since December 2021. And I have called Jeep every time and reported the incident. I have a case number but they will not fix it or send out a new recall.

- Millville, NJ, USA

problem #236

Mar 112022

Grand Cherokee 8-cyl

  • miles
Recall 14V5300 - replacing fuel pump relay to prevent vehicle not starting and stalling was performed in November 2021. It has not solved the problem. Th Grand Cherokee still does the same thing. I replaced the relay that was replaced in the recall. No help. Chrysler Corp. did not fix the problem. A new recall needs to happen. This Grand Cherokee has stalled slowing down to come to a stop and when slowing down to turn at an intersection. This is very dangerous. It could cause an accident at the intersection. This recall needs to be revisited or a new recall needs to happen to solve this problem. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Washington Court House, Oh, OH, USA

problem #235

Nov 272021

Grand Cherokee

  • miles
Jeep stalled out in traffic. Just died on the road.

- Mount Vernon, WA, USA

problem #234

Nov 082021

Grand Cherokee

  • miles
my vehicle keeps shutting off when I make a turn - I lose all power - I have no warning at all that this is about to happen - the radio and headlights stay on (no steering at all so I have to struggle to turn the wheel since I am in a turn when this happens) and I have to coast over to the shoulder to put the vehicle in park and start it up again. This truck has been recalled for this problem several times already and repaired several times already and it just keeps happening. I am going to get in a car accident one of these times. It is the Pump relay that is not working.

- Millville, NJ, USA

problem #233

Sep 012021

Grand Cherokee

  • miles
While driving the vehicle it will with no indication shut off and stop running. Its very scary and dangerous. I have taken it to the dealership and they told me the car is just old and have pressured me to buy a new car.

- Rancho Cucamonga, CA, USA

problem #232

Sep 272021

Grand Cherokee

  • miles
I contacted Keffer Jeep Chrysler in Charlotte, NC when I received the recall notice. This dealer ship has a poor service department and they almost never answer calls but use the voice recorder for messages. I left two messages regarding the recall but never received a return call. Today I tried again and got the voice mail again, so called through the manager's line and finally spoke to someone in service. At first they were very helpful, but when I mentioned the recall it changed and I was informed that it would be more than two months before they could arrange to make the recall repairs (the end of November). I have encountered this before where dealers do not feel that they are properly compensated for recall work and thus try to shift off to another dealer through delays. I am now going to find another dealer, but felt that the impact of the NTSB recall safety measures is being impaired by the conduct of Keffer. The recall is very clear that this defect is dangerous and thus I have not used my Jeep Cherokee pending getting the recall addressed. Thank you for your help in curing this problem for the public at large.

- Matthews, NC, USA

problem #231

Aug 142021

Grand Cherokee

  • miles
My 2011 jeep grand Cherokee has a stalling problem when i am driving down the road and it locks up my steering and brakes and is very dangerous and i can not find the fix and it already has the external fuel pump relay recall and it still dies and my dealership in town doesn-t know what to do either and i-m still on the hook 9k for the jeep

- Canon City, CO, USA

problem #230

Nov 272021

Grand Cherokee

  • miles
Jeep stalled out in traffic. Just died on the road.

- Mount Vernon, WA, USA

problem #229

Nov 082021

Grand Cherokee

  • miles
my vehicle keeps shutting off when I make a turn - I lose all power - I have no warning at all that this is about to happen - the radio and headlights stay on (no steering at all so I have to struggle to turn the wheel since I am in a turn when this happens) and I have to coast over to the shoulder to put the vehicle in park and start it up again. This truck has been recalled for this problem several times already and repaired several times already and it just keeps happening. I am going to get in a car accident one of these times. It is the Pump relay that is not working.

- Millville, NJ, USA

problem #228

Sep 012021

Grand Cherokee

  • miles
While driving the vehicle it will with no indication shut off and stop running. Its very scary and dangerous. I have taken it to the dealership and they told me the car is just old and have pressured me to buy a new car.

- Rancho Cucamonga, CA, USA

problem #227

Sep 272021

Grand Cherokee

  • miles
I contacted Keffer Jeep Chrysler in Charlotte, NC when I received the recall notice. This dealer ship has a poor service department and they almost never answer calls but use the voice recorder for messages. I left two messages regarding the recall but never received a return call. Today I tried again and got the voice mail again, so called through the manager's line and finally spoke to someone in service. At first they were very helpful, but when I mentioned the recall it changed and I was informed that it would be more than two months before they could arrange to make the recall repairs (the end of November). I have encountered this before where dealers do not feel that they are properly compensated for recall work and thus try to shift off to another dealer through delays. I am now going to find another dealer, but felt that the impact of the NTSB recall safety measures is being impaired by the conduct of Keffer. The recall is very clear that this defect is dangerous and thus I have not used my Jeep Cherokee pending getting the recall addressed. Thank you for your help in curing this problem for the public at large.

- Matthews, NC, USA

problem #226

Aug 142021

Grand Cherokee

  • miles
My 2011 jeep grand Cherokee has a stalling problem when i am driving down the road and it locks up my steering and brakes and is very dangerous and i can not find the fix and it already has the external fuel pump relay recall and it still dies and my dealership in town doesn-t know what to do either and i-m still on the hook 9k for the jeep

- Canon City, CO, USA

problem #225

Aug 142021

Grand Cherokee

  • miles
I bought this jeep from BurkenKotter in Castle Rock Colorado back in april and ever since it stalls on me on the highway randomly and i lose my power steering and brakes and scares the crap out of me. it-s done this over 10 times over the 5 months ive owned

- Canon City , CO, USA

problem #224

Jul 282021

Grand Cherokee

  • miles
In March 2021 my wife-s 2011Jeep Grand Cherokee was at Naples Chrysler-Jeep for a stalling problem where while driving, the car-s engine would stop while moving in traffic. Power steering and brakes lost power thereby making it nearly impossible to steer or stop without coasting to the side of the road. There was no warning from the vehicle that there was a problem. Once the car coasted to a stop, my wife was able to put the car in park and restart the car. This happened 4 or 5 times before taking it in for maintenance. After 2 weeks looking for a problem, they replaced a fuel pump relay in the TIPM. Again, in late July the car repeated the stall while driving 2 times. The car is currently at Naples Chrysler Jeep where techs are trying to duplicate the problem with no success. No codes came up during computer testing. We are reluctant to drive the vehicle if the technicians can-t locate and fix the problem before returning the car to us. Because of the sudden nature of the stall, we fear we could crash causing serious injury or death.

- Naples, FL, USA

problem #223

Jun 092021

Grand Cherokee

  • miles
I received notice of the V62 Fuel Pump Relay recall more than a year ago. It sounds like this is a serious safety issue, especially since I do much hwy. driving, & the Jeep could stall at any time. The local dealership, Brubaker @ 1020 Lititz Ave, Lancaster PA 17602 continues to tell me they can't get the part. Can you help me resolve this serious safety issue ?

- Lancaster , PA, USA

problem #222

Sep 012020

Grand Cherokee

  • 153,000 miles
My car died when I was going around the corner holy sh*t, and no warning lights or nothing came I lost all power steering ran off the road and came about an interest in hitting the tree because there's this recall on my Jeep and I called to get it fixed and I'm on the waitlist it's over two years long and I need help getting this fixed because it's causing my car to die all the time unexpectedly. It has died several times due to this recall

- Paragon, IN, USA

problem #221

Mar 222021

Grand Cherokee

  • 116,000 miles
Oil cooler leak, leaking oil down back of engine, onto skid plate. Parts are on national backorder. Failure is a common issue that seems to occur with the poor manufacturing of the cooler plug.

- Minnetonka, MN, USA

problem #220

Nov 012019

Grand Cherokee

  • miles
The safety recall for the faulty fuel relay pump has been first identified in 2019, as of today Feb 2021 the dealer has still no date for the availability of the part nor an installation date to remedy this situation.

- Las Vegas, NV, USA

problem #219

Feb 052021

Grand Cherokee

  • miles
Cityautopark dealer located in burlington, NJ, unwilling to resolve 2 safety recalls on my vehicle. For a several month ignored my request based on unavailability of needed parts, meanwhile sending me a postcards with urgent safety recalls.this kind of service is not acceptable, especially when it concerning public safety. Recalls on my vehicle 1.brakes; 2.fuel system. I hope you will help me to resolve my problem with this ignorent customer service. Thank you.

- Medford, NJ, USA

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