10.0
really awful- Crashes / Fires:
- 5 / 83
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 42,548 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Prestige Chrysler Jeep Dodge (6520 centennial center blvd, las vegas, nv 89149 702-309-8000) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated Jeep replaced the faulty fuel pump but disappointed there is no resolution after the 12 months.
- Las Vegas, NV, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Ossining, NY, USA
It has been one year since the announcement of recall # 19V-813 there is still no fix available! this is a dangerous problem with my car - when will a fix be available and why is it taking so long to develop?
- Truckee, CA, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer walser Chrysler located at 314 main street, hopkins, mn 55343, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
- St. Louis Park, MN, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Lester glenn Chevrolet (398 route 37E, toms river, NJ 08753) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Manahawkin, NJ, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer heritage Chrysler located at 9219 harford rd, parkville, md 21234 was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact indicated that the vehicle stalled on several occasions and experienced the failure listed in the recall. VIN tool confirms parts not available. The failure mileage was 85,000.
- Baltimore, MD, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer world Chrysler located at 681 shrewsbury ave, shrewsbury, NJ 07702, was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle experienced the failure listed in the recall and failed to start on several occasions. The failure mileage was 85,000. VIN tool confirms parts not available.
- Red Bank, NJ, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called transitowne Jeep Chrysler Dodge Ram williamsville (7408 transit rd, williamsville, NY 14221; (716) 634-8000) where it was confirmed that parts were not yet available. The contact stated while depressing on the accelerator pedal, the vehicle failed to accelerate. The contact stated no warning light was illuminated. The contact drove to her residence. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000. VIN tool confirms parts not available.
- Buffalo, NY, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start-up after multiple attempts, without warning. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Kahlo Chrysler Dodge Jeep Ram (9900 pleasant St, noblesville, in 46060) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
- Fishers, IN, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair the defect was not yet available. River front Chrysler located at 200 hansen blvd, North Aurora, il 60542 and the manufacturer were notified and confirmed that parts were not yet available. The contact stated that the vehicle experienced the failure stated in the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. VIN tool confirms parts not available. The failure mileage was 119,000.
- Aurora, IL, USA
There is a current recall on my Jeep, I was notified of October of 2019. It is now September of 2020, and there is no resolution for this recall. My truck has had trouble starting several occasions. Many of those times I was left stranded. It eventually will start again, so far, but one day it will not and it is due to this recall. The tipm needs replacing and it is a very expensive job. (recall related incident)
- Medford, NY, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer I.G. burton Dodge located at 10420 old ocean city blvd, berlin, md 21811, was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Berlin, MD, USA
My Jeep Grand Cherokee occasionally won't start. It has to stand for a few minutes and then starts. This happened once or twice a month. The dealer stated that there was a recall V62. (fuel pump relay). I have had the relay replaced 3 times, but not the original as seemingly it is not yet available. The car has never stalled or acted strangely once going. The agent has fitted another relay, but now says that they have to install a wcm, elv and keys. A diagnostic was done and showed up some errors after putting in the last relay. When will the correct relays be manufactured, as I do not want to go to great expense replacing other parts if it is still a relay issue?
- Knysna, CA, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that from to time to time the vehicle failed to start from a cold start. The contact had to wait and attempt to restart the vehicle. An independnent mechanic checked the vehicle and found nothing wrong. The mechanic suggested that the contact use fuel injector fluid to aid in starting the vehicle which worked for a short time. The contact called sterling heights Chrysler Dodge Jeep Ram (40111 van dyke ave, sterling heights, mi 48313 (586) 413-9610) and was promised a callback that never happened. The recurred and the vehicle was restarted after nine attempts. The vehicle was towed to an unknown dealer and the contact was informed that there was an interim fix however, it was not guaranteed to fix the issue. The contact retrieved NHTSA campaign number: 19V813000 (electrical system) while researching the issue. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 110,000.
- Downers Grove, IL, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electric system) however, the part to do the recall repair was not yet available. The local dealer mckinney Jeep located at 700 S. central expy, mckinney, tx 75070 was notified of the issue, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated the vehicle experienced the no start condition listed in the recall summary. The cause of the failure was not yet determined. VIN tool confirms parts not available. The failure mileage was 95,000.
- Anna, TX, USA
2012 Jeep Grand Cherokee. In regards to fuel pump relay safety recall NHTSA recall #19V-813 & manufacturer recall #V62. The manufacturer exceeded a reasonable amount of time completing the recall repair. Jeep has experienced shut-off while driving on freeway but nobody injured. Brought vehicle to dealer and they replaced fuel relay again but was informed that there is still no part or fix from manufactuer.
- San Juan Capistrano, CA, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle shut-off without warning. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Bill luke Chrysler Jeep Dodge Ram (2425 w. camelback rd, phoenix, AZ 85015) was contacted and the vehicle was taken the vehicle to have a temporary fuel pump installed in the vehicle. Despite the temporary replacement, the failure persisted. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
- Glendale, AZ, USA
I was passing a slow moving truck on a 2 lane highway when my Jeep lost power for several seconds. I came very close to a head on collision. The Jeep has had a no start problem since I purchased it 5 years ago. It has been in dealership service departments multiple times for the issue with no resolution when still under warranty. All online research points to a defective tipm and there are related recalls. The current open safety recall is number V62 with fca for the fuel pump relay which is part of the tipm. The loss of power is one issue that can be caused by the faulty tipm, as well as the no start problem my Jeep has had the entire time I've owned it. I contacted fca recall assistance center and opened a case, informing them that I almost had a head on collision due to their defective product with an open recall. They told me there was nothing they could do but notify me when a fix was available. This recall was issue almost a year ago and involves life safety. I have no choice but to continue driving a vehicle that almost killed me 2 days ago because fca refuses to fix a defective part for several years.
- Elgin, IL, USA
The contact owns a 2012 Jeep Grand Cherokee. The contact stated the vehicle hesitated to start however, was started after several attempts. The check engine and air bags warning lights were illuminated. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to piedmont Chrysler Dodge Jeep Ram (4015 clemson blvd, anderson, SC 29621 (864) 305-4234) who stated that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 130,000. VIN tool confirms parts not available.
- Piedmont, SC, USA
- Athol Springs, NY, USA