10.0
really awful- Crashes / Fires:
- 1 / 18
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 35,590 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. MA 08/13/15 updated 12/1/2015
- Albuquerque, NM, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number:15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 11/19/15
- Oak Dale, NY, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 8/10/15
- Long Beach, CA, USA
The contact owns a 2013 Jeep Grand Cherokee. While the vehicle was stationary, the vehicle experienced a loss of power. The vehicle was taken to a dealer where it could not be diagnosed. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000.
- Ellicott City, MD, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle hesitated to start. After several attempts, the vehicle was able to start. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 14V115000 (electrical system); however, the part was unavailable to perform the repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown.
- Syoffet, NY, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle stalled several times without warning and that the failure was getting progressively worse. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part needed was not available to schedule a recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The approximate failure mileage was 5,000.
- Bloomingdale, NJ, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to complete the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Bloomfield, CT, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Akron, OH, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 35 mph up a hill, the vehicle hesitated in engine power sporadically. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V115000(electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 5,416.
- Mobile, AL, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 15V115000 (electrical system); however, the part needed was not available within a reasonable timeframe to schedule the recall repairs. The dealer did not give a specific date for when the part would become available. The manufacturer was notified. The contact had not experienced a failure. MA 08/10/15 updated 11/27/2015
- Austin, TX, USA
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 35 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. In addition, the contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 13,000.
- Asheboro, NC, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Cypress, TX, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Haymarket, VA, USA
The contact owns a 2013 Jeep Grand Cherokee. While backing out of the garage, the vehicle stalled without warning. The vehicle restarted, but the failure recurred on several occasions. The vehicle was taken to the dealer, but the cause of the failure was unable to be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 10,000.
- Bear, DE, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system) and stated that the part would not be available for several months to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure.
- North Kingstown , RI, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (electrical system) and 15V115000 (electrical system); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 7/14/15
- Lake Ariel, PA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Lakeside, CA, USA
Chrysler, sent us a letter listing the recall below for our 2013 Jeep Grand Cherokee, and they still do not have the replacement part. The repair has not been made and they give us no information about when it will be available for repair. My main concern is that we have a 2 year old and my wife drives the Jeep every day, her only means of transportation. The recall states "in the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning." Also, very concerning to us: "consequence: A vehicle stall increases the risk of a crash." Here is the recall info: Chrysler (fca us llc) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the totally integrated power module (tipm-7) may fail, causing the vehicle to stall without warning.
- Marietta, GA, USA
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 15V115000(electrical system) was received in April of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available. No estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 7/14/15 updated 10/16/2017
- Rockway Beach, NY, USA
- Malvern, PA, USA