Unlocked Jeep to discover the passenger headrest had deployed. Looked closer at the mechanism to discover the plastic structure, retaining the "floating"pin that holds the headrest in place, was completely cracked allowing the headrest to move to its most forward "deployed"position. The Jeep was stationary on a city street parked overnight, no collision occurred, and there were no occupants at the time of malfunction.

- Lake Oswego, OR, USA

The passenger side headrest has deployed on its own and is broken. It is unable to be reset. I can provide pictures if wanted or needed. Please feel free to contact at [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Englewood, OH, USA

While car was traveling at approx 45mph on interstate, without any interruption to an otherwise smooth ride, both headrests deployed the crash-release mechanism and sprung out to drill my wife (driver) and I in the back of the head with heavy force. My first thought was that we had been rear ended. We were lucky to pull over, and gather ourselves before proceeding (with a headache).

- Dallas, TX, USA

Inadvertent deployment of "active headrest" on driver's seat with no accident. Headrest spontaneously burst open. Vehicle was stationary and gear shifter was in park in my driveway with the engine running.

- Thomasville, GA, USA

Stopped at a light with my daughter. (vehicle was stationary) she went to lift the headrest and it deployed. Posted to forum here and saw many others having same exact issue. Https://www.jeepforum.com/forum/F309/headrest-deployed-4265585/index3.html

- Roswell, GA, USA

Active headrest on drive side seat has deployed for no apparent reason. Luckily I was not in the seat when the headrest deployed. When going to reset it, plastic tabs restraining it snapped and headrest is unable to be reset.

- East Hampton, CT, USA

The driver's seat active head rest deployed for no reason. The vehicle was parked and there was not impact of any kind. Fortunately I way not driving the vehicle at the time or the impact of the deployment could have resulted in neck injury, or the shock of the deployment could have been distracting enough to result in an unsafe movement.

- Lumberton, NC, USA

Passenger head rest popped up while driving.

- Grand Prairie, TX, USA

Drivers side headrest deployed without a collision. Vehicle was stationary and off.

- Edgewater, MD, USA

The headrest "deployed" on me while driving, bopping me in the head. I don't know how or what to get that fixed under. The vehicle was in regular low speed motion pulling through a parking lot. I believe there is a design flaw in the headrest that caused clips to break and therefore hit me in the head. I believe this may be a huge safety risk for those who don't lean as far as I do or even use the headrest. Also I was moving at less than 5 miles per hour, this could be a huge safety issue if someone was moving at a much faster velocity. I also don't know how this device works or if its like an airbag, am I at risk if it re-deploys in the actual case of an accident?

- Charlotte, NC, USA

Driver's side head rest deployed without any impact. I came to my car in the morning to find the head rest had deployed over night in my garage.

- Houston, TX, USA

While I was driving my 2014 Jeep Grand Cherokee the head rest burst open while driving. I was doing 55 mph on the highway in North Carolina when this happened and there was no accident. The head rest jarred my surgically repaired neck and I was stiff the next day but did not seek medical attention. I have not taken to dealership for repair yet as I am traveling.

- Leicester, NC, USA

While driving down the highway at approximately 55mph, my passenger seat headrest deployed. No one was sitting in the seat and there was no collision or impact at the time of deployment. See attached photos. This issue has been discussed many times on the jeepcares forum, yet no voluntary recall has been issued by Chrysler. I'm filing this formal complaint and will be contacting Chrysler to cover replacement cost.

- Auburn, NY, USA

Sitting in my driveway with car in park & felt something hit the back of my head & heard a pop sound, my head jerked forward. I then looked at the headrest & saw that it had come apart

- Leander, TX, USA

I am filing a complaint about the 2014 Jeep Grand Cherokee headrest. On Saturday, 09/21/2019, my driver's side headrest deployed while my car was in park. My 17 year old son was in the driver's seat when this happened. The headrest hit him in the back of the head, throwing him forward, almost face planting him into the steering wheel. Needless to say, we did not drive my Jeep the rest of the weekend. I googled this issue and I am shocked at all of the online complaints about this type of headrest and yet, it fails to be a recall. If my son would have been driving, he could have wrecked, potentially killing himself, my daughter and me. All of the people posting their complaints online said Jeep is not covering this issue, and customers are having to pay anywhere from $600-$1025 for the repair. This is a fact. I took my Jeep to the dealership and they were going to charge me $1,017 to fix. This is not an appropriate way to treat loyal Jeep customers. This is the sixth Jeep I have owned. I filed a complaint with the fca and followed-up with a phone call several days later. Fortunately, the fca agreed to replace both of my headrest at no cost to me. The dealership has ordered the parts and I plan to get the new ones installed next week. I am filing this complaint because I feel this should be a recall and the manufacturers of the headrest need to make this right. The result could have been worse. I truly do not want this to happen to anyone else.

- Brownsburg, IN, USA

Active head restraint (in front headrest) has very weak plastic parts that spontaneously break and cause this safety mechanism to deploy the headrest. This has a very high probability of causing an accident should this spontaneous deployment happen on the drivers side. This could occur without the automobile being in an accident. Fiat Chrysler refuses to acknowledge the weakness of this safety mechanism even though this is an extremely common occurrence.

- Rapid City, SD, USA

The headrest on the driver seat deployed while the car was stopped in park and not in an accident/collision. When attempting to rest the headrest it was clear that the plastic part that keeps the headrest from deploying was broken.

- Alexandria, VA, USA

Passenger headrest deployed (violently and loudly sprung forward from its backing) during slow speed neighborhood driving for no reason. This could have caused significant harm to a passenger's head/neck had someone been sitting in the seat. The deployment itself was so loud that it scared and distracted the driver and could have caused an accident.

- Houston, TX, USA

While driving, the drivers side head rest was activated causing the active head restrain to be deployed.

- Brick, NJ, USA

On 8-11-2019 I was driving straight on a paved road with my wife in the passengers seat at 35 mph. I heard a very loud pop and my wife laid forward on her lap in severe pain. The noise sounded like a gun shot. We both thought that my wife was shot by a gun. She yelled in pain. She asked me to check her head and neck for any signs of blood. I pulled over and checked her out. I noticed at that point the passenger side active headrest had deployed and struck her in the head. We were not in a accident or impacting anything. She had headaches, neck pain, vomiting and loss of sleep for two weeks. I have called and E-mailed Chrysler and they opened up a case. Chrysler sent out a inspector to inspect our Jeep at the Jeep dealership. This active headrest deploying is very dangerous. This has caused serious injuries. No more people need to get hurt because of these defective deploying active headrests. We need a mandatory factory recall issued. No more drivers or passengers need to go thru the pain that my wife experienced. Consumer stated vehicle is fixed.

- Winter Haven, FL, USA