The vehicle was in motion on a highway. Passenger side headrest spontaneously popped open.

- Section, AL, USA

While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.

- Tucson, AZ, USA

Plastic bracket that holds the metal pin which engages release hooks broke. No accident or impact to trigger the mechanism was involved just plastic part broke. It would really hurt if it releases and hits your head. Car was not being used. Parked

- San Clemente, CA, USA

The driver's headrest safety feature deployed for no reason as there was no impact to the car.

- Mableton, GA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger head rest separated from the seat independently while the vehicle was parked in the garage. The contact had taken the vehicle to douglas Jeep Chrysler Dodge Ram (2382 S tamiami trail, venice, fl 34293) where the contact was provided a cost to have the vehicle repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.

- Venice, FL, USA

One day I was reversing from my drive way to take my boys to school, I heard a loud popping sound. I turned to my son who was sitting in the passenger side and I noticed he was rubbing the back of his head from pain. I saw the headrest had popped open.

- El Paso, TX, USA

The drivers side active restraint heat rest suddenly deployed while I was driving on the highway. After this happened I was trying to look and see why this happened and noticed the locking mechanism broke. I think the should be a recall item, this could be dangerous.

- Melbourne, FL, USA

The drivers side active headrest popped out while I was driving down the road at about 40mph

- Troy, MO, USA

I own a 2014 Jeep Grand Cherokee with roughly 50,000 miles. This morning, I entered my car (which had been parked for several days and had not been used), and my front passenger head rest deployed. Upon inspecting the head rest, it looks as if the molded plastic piece that holds a securing/fastening pin in place broke. I am unable to reset the headrest due to the broken/defective piece. I visited several Jeep owner forums, and it seems as if this is a significant safety issue that happens time and again. It needs to be corrected. I was lucky no one was sitting in the seat when the head rest deployed. I hope the same thing does not happen to the driver's side head rest (particularly, while I'm driving).

- Dallas, TX, USA

The driverside active headrest deployed, hitting the back of my head while driving. I was maintaining a consistent speed on a smooth highway when it happen. Looking at the headrest you can see some broken plastic part that may have lead to it's unexpected deployment.

- Kirkwood Mo, MO, USA

Vehicle in motion. Freeway driving speed on US101. Driver's side seat headrest restraint suddenly 'popped' and expanded into the back of my head without warning. No accident or other to cause the restraint system to release. Very dangerous situation to have occur unexpectedly when driving 60 mph. Upon examination, I found the structure that holds the system together, which is under constant pressure, was made of plastic. The plastic arms that hold a metal release pin, had fatigued over time and simply broke, which released the head restraint unexpectedly. Further, it cannnot be reset. Requires an expensive replacement. This is a dangerous material construction design defect.

- Corte Madera, CA, USA

Drivers side headrest deployed on it's own. No accidents or anything to cause it. Not sure when it deployed I was not in the car when it happened.

- Fort Lauderdale, FL, USA

Passenger side head rest deployed.

- Remington, VA, USA

Driver side active head rest deployed for no reason while stationary/parked in driveway. It was deployed when I went out to car in the morning.

- Kansas City, MO, USA

While driving (motion) on highway 378 - lexington, SC - 2/14/20, the passenger seat popped out unexpectedly, luckily no one was sitting in the passenger seat at the time. I'm worried this will happen with my driver's head seat at this time. I went to the dealership to get it fixed and they said would cost me $700, since my warranty was expired. I called Chrysler/Jeep customer service and filed a claim for them to waive the $700 fee. They told me that since I was the (2nd) owner not the original owner and that my warranty was expired they denied my claim. I told them when I bought the car there have been no wrecks recorded on the vehicle at all, this was crazy to me, that they wouldn't fix my passenger head seat. I filed the claim on 2/28/20 @ 1-800-992-1997. I was at the Chrysler/Jeep dealership located in columbia, SC.

- Lexington, SC, USA

The seat head rest of my 2014 Jeep burst open by itself, this could have caused great harm to my head.

- Hattiesburg, MS, USA

Fca uconnect sending forced updates to certain vehicles with uconnect systems onboard (satellite signal sent directly to vehicle). A known issue by fca, is that the forced update fails during the update rendering certain features useless. In my encounter the system update failed and most electronic systems were not functional such as defroster, control of the power seats, the vehicles lighting systems among other systems. This is dangerous and fca is aware of this failure yet they have failed to notify consumers of such failure and how it could adversely effect their control and access to function of the motor vehicle while in operation.

- Seminole, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon entering the vehicle, the contact became aware that the passenger's side frontal headrest air bag deployed independently. The vehicle was taken to mcgrath Chrysler Jeep Dodge Ram,4610 center point rd ne, cedar rapids, ia 52402, but not diagnosed. The technician stated that the headrest operated as needed and a defect was not found. The manufacturer was not notified of the failure. The failure mileage was 113,000.

- Cedar Rapids, IA, USA

I was sitting in my front passenger seat, car off, in park, and the headrest deployed. There was no collision or movement or any kind.

- Newbury Park, CA, USA

Was driving about 3 mph and head rest on drivers side exploded, the head rest popped out and sounded like a gun going off in my vehicle. It exploded forward at a high rate of speed and was terrifying

- Hopewell, PA, USA