The headrest active restraint on my Jeep driver side seat deployed for no reason. The clips that hold it in place broke off. The vehicle was running parked in a parking lot with no one sitting in the drivers side seat.

- Denver, CO, USA

I was driving about 10 miles per hour on dirt road when all of a sudden my active headrest soccer punched me in the back of my head for some unknown reason just out of the blue. I thought the chairs flew from my backseat to the front seat but I pulled over and my head rest exploded the cheap plastic pieces broke. I watched a youtube video on how to try and weld the plastic back together to temporarily fix it because I am not paying $700+ to the dealership to not fix it but replace it when the cheap plastic pieces will break again. Very disappointed that Jeep used cheap plastic on these active headrests there not cheap to replace. I've had my Jeep 3 years and have had several issues my Honda lasted 15 yrs+ with very minimal issues. Even when I was rear ended in 2018 my headrest didn't explode it did nothing. If this active head rest is considered a safety air bag it sure doesn't do its job.

- Las Vegas, NV, USA

Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident. It was very dangerous.

- Dana Point, CA, USA

While driving down the highway the driver side head rest deployed.

- Bimble, KY, USA

We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise. We took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate. Then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere. I contacted Jeep customer service, and they said since I took it to the dealership first and they possibly broke it, there's nothing they could do. So pretty much they want us to pay for a safety defect in their products.

- Dallas, TX, USA

I just bought this car today and was about to drive out when I notice that the driver seat headrest has deployed, there was no impact on the car. I looked at the back of the headrest and notice the plastic hold the restraining pin is broken.

- The Woodlands, TX, USA

Driver's headrest deployed inadvertently while driving on highway. Deployment hit driver painfully, but no serious injuries. No apparent reason for the deployment.

- Big Stone Gap, VA, USA

While driving down the street, the passenger active headrest struck our passenger in the head. Not only did this cause physical pain, it is also alarming that the government has not issued a recall regarding this. A simple google search elicits hundreds of complaints, yet fca and Jeep have not been required to fix this. It's clear that our Jeep Grand Cherokee suffers from the very common problem of broken plastic which releases the active headrest. Utterly appalled that NHTSA and fca are aware of this extremely dangerous situation and yet choose to do nothing. Initial research is showing this will cost me over $600 to fix.

- Covington, LA, USA

Driver side front headrest exploded behind my head while driving on smooth straight city street at about 20 mph. Scared my wife and myself half to death not knowing what had just happened.

- Yuba City, CA, USA

Passenger seat headrest popped without warning or cause while cruising on a road at 45 miles per hour.

- Highlands Ranch, CO, USA

While the car was unoccupied/stationary, driver's headrest (active head restraint (ahr) system) unexpectedly deployed. Car was not involved in an accident, presenting a serious risk of driver distraction and potential head and neck injuries had someone been in the car driving.

- Jacksonville, FL, USA

As I was driving I heard a sound like I hit something, I got out of the car to see if I had but after I walked around the car and saw no damage or sign of damage I looked inside of the car and realize it was the passenger head rest the popped out of place.

- Orlando, FL, USA

The head rest on the drivers side of my 2014 Jeep Grand Cherokee deployed on its own when the vehicle was parked. My Jeep has never been in an accident. The head rest is protruding so much that it hurts my neck when I drive.

- Tampa, FL, USA

The vehicle was in motion on a highway. Passenger side headrest spontaneously popped open.

- Section, AL, USA

While vehicle was parked (fortunately) the passenger seat active head restraint headrest) released breaking the plastic pins holding it together.

- Tucson, AZ, USA

Plastic bracket that holds the metal pin which engages release hooks broke. No accident or impact to trigger the mechanism was involved just plastic part broke. It would really hurt if it releases and hits your head. Car was not being used. Parked

- San Clemente, CA, USA

The driver's headrest safety feature deployed for no reason as there was no impact to the car.

- Mableton, GA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front passenger head rest separated from the seat independently while the vehicle was parked in the garage. The contact had taken the vehicle to douglas Jeep Chrysler Dodge Ram (2382 S tamiami trail, venice, fl 34293) where the contact was provided a cost to have the vehicle repaired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 55,000.

- Venice, FL, USA

One day I was reversing from my drive way to take my boys to school, I heard a loud popping sound. I turned to my son who was sitting in the passenger side and I noticed he was rubbing the back of his head from pain. I saw the headrest had popped open.

- El Paso, TX, USA

The drivers side active restraint heat rest suddenly deployed while I was driving on the highway. After this happened I was trying to look and see why this happened and noticed the locking mechanism broke. I think the should be a recall item, this could be dangerous.

- Melbourne, FL, USA