The passenger headrest deployed with a passenger in the seat. The car was stopped at a gas station and not in motion at the time. It was very disturbing and makes me fearful of future issues on the driver side, while driving the vehicle.

- Gainesville, FL, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that her headrest on the driver's side exploded while she was driving. The contact was able to pull over and saw the headrest completely opened up. The contact had a sore neck and headache but did not go the hospital by ambulance. A police report was not filed and the contact was able to drive home. The dealer and manufacturer had not been contacted yet. The vehicle had no recall. The failure mileage was 85,503.

- Jay, ME, USA

I was driving down a highway and suddenly heard a loud pop. I thought someone had shot at my car. My heart was racing and I was terrified. I continued driving and reached my home. I got out to inspect my vehicle for any damage and noticed that the driver's seat headrest had popped out. Luckily I am short so my head does not reach the headrest. If I was tall enough to reach the headrest the impact from the headrest popping out would have likely caused injury and possibly a vehicle accident.

- Fayetteville, NC, USA

The active head rest on the driver's side deployed without any contact while the vehicle was sitting in my driveway. This has been often described all over the internet, and inspection shows that the plastic holding the retaining pin in place cracked and broke. This is also often described.

- Plano, TX, USA

Passenger side headrest deployed as of in accident while driving. The headrest struck the back of my wife's head. We were driving on a smooth side street in a neighboring going approximately 25 mph. No bumps or other obstructions present.

- Klein, TX, USA

Front passenger active-headrest deployed while driving (June 21, 2020). No collision, impact or noticeable event to cause its deployment. I was driving at highway speed on a straight away when it activated. By "activated" I mean the headrest shot forward an up a few inches and remains extended and seemingly unsafe. Thankful no one was in the passenger seat when it deployed as it could have injured someone.

- Arlington, VA, USA

While the car was parked at a gas pump not running. I came out to the drivers head rest popped out.

- Modena, NY, USA

On 6/26/2020 I was driving on the highway when all of a sudden, I heard a loud pop as if something hit my car somewhere but I had not driven over any road debris or hit a pothole nor were any other vehicles around. I looked in the area where I heard the noise and saw that the headrest of my passenger seat had popped apart. After pulling over, I saw that something inside had come undone and there was no way to close it back. I even stopped into a dealership where I this was confirmed and also told that this is a known problem with the vehicle. I was then quoted $634 for a replacement. That of course does not replace the driver's side headrest, which can have this also happen at anytime. Nor, was I able to be told if the issue had been repaired in the replacement part I would have to purchase out of pocket as this is not covered by warranty. I am trying to attach pics but it says the file is too large.

- Allentown, PA, USA

I was in the passenger seat of my Jeep Grand Cherokee, we were traveling about 40 mph and all of the sudden we heard a loud pop, and my head flew forward. My headrest had popped open!! we were not in a collision, not at a stop, we were driving!!

- Boynton Beach,, FL, USA

While riding in the passenger seat of my 2014 Jeep Grand Cherokee today, I felt a hard hit to the back of my head. The headrest had just deployed. We were traveling at approximately 30 mph, on a state route, when it happened.

- Jacobsburg, OH, USA

I was driving and the passenger headrest popped forward and will not return back to its normal position. I was driving in motion on the street over railroad tracks when the headrest popped.

- Houston, TX, USA

The headrest on the driver seat popped out when vehicle was unoccupied as I was putting gas.

- San Antonio, TX, USA

Head rest popped open like an air bag while in motion on a highway.

- Humboldt, SD, USA

I was about to start driving and the passenger head rest popped open. My husband looked into the matter and he found that it is a common occurrence for the head rests to "pop" open. The sound is very loud and scared me. I don't know what I would have done if I had been driving or if my child was in the seat when it happened. If it is so common, why hasn't this been recalled? upon further inspection, the plastic piece holding the thing together broke. We found out that this is common as well. This is very dangerous and should be addressed.

- Lawn, TX, USA

During the week of June 07, 2020 the front passenger side "active head restraint" system in the headrest popped open while the vehicle was unoccupied. Upon investigation the dealership notified us that a repair was performed under the recall for this vehicle in 2015. Given that the active head restraint system was activated while the vehicle was unoccupied and parked in our driveway, we feel unsafe utilizing the vehicle with the headrest installed on the drivers seat even though the recall work had supposedly been performed 5 years ago.

- Templeton, MA, USA

Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head.

- Jacksonville, AL, USA

Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied.

- Gilbert, AZ, USA

2014 Jeep Grand Cherokee active headrest on passenger side deployed randomly without accident while the vehicle was in motion. I was making a right turn and had not hit any bumps. Thankfully, no one was sitting in the seat at the time, but I'm now worried the driver side headrest will deploy while I am driving.

- Johns Creek, GA, USA

My Jeep was sitting in the driveway when the headrest popped and broke. It is supposed to happen when you are in an accident to prevent whiplash.

- Bondurant, IA, USA

Driver side headrest popped open while vehicle unoccupied. Not a result of accident or other incident. No other information available.

- Murrells Inlet, SC, USA