While driving my 2014 Jeep Grand Cherokee, my drivers side head rest "exploded" and hit me in the back of the head. The force pushed me forward and I immediately thought I was rear-ended. I ended up with a severe headache and sore neck. I can see this defect easily causing an accident. I was driving straight ahead, but could have easily lost control if I was going around a curve or expressway ramp.

- Saginaw, MI, USA

Vehicle was stationary, in park. Driver's side headrest spontaneously deployed and broke the bracket.

- Yukon, OK, USA

Driver side air conditioner blows hot air even when temp is set as low as 63 degrees while the passenger side works normally. Service rep at dealership informed me that this is a common problem with Jeep vehicles. Was told repairs could be over $1000. If Jeep knows that this is a reoccurring problem, why should I have to pay for their error?

- Norco, LA, USA

While driving normally the passenger side active headrest deployed. After searching, it appears this is a common issue, but there has been no recall. This is a safety issue that could cause an accident if it happens on the driver side. The system did not activate, but the part of the headrest that holds the locking pin broke, which allowed the latch to release without the system activating.

- Columbia, SC, USA

I was driving normal city street speed (approx. 40-45mph) while running some errands on March 23, 2019 when all of sudden my front passenger seat headrest sprang open with a loud noise. There was no accident or collision to prompt the release of the headrest. When returning home, my husband and I tried to put the headrest back into place when we noticed a plastic bracket that would hold the pin in place, and therefore lock the headrest back into position, was broken. I called my local Jeep dealership that following Monday to inquire about repairing the headrest. Because my car is outside of its warranty, the parts and labor would cost me $1000. The services speacialist at the dealership then suggested to me that I should get in a little "fender bender" and have the headrest repaired under my insurance coverage (also known as insurance fraud). I find it appaling that a flaw in their design, which could potentially cause an accident (imagine if my driver's side headrest all of a sudden deploys while I'm driving??), is not being managed by the car maker, and instead, accepts the money for the repairs any way they can get it. I am absolutely disgusted by this incident, but grateful that no one was sitting in the passenger seat when the headrest snapped.

- Huntington Beach, CA, USA

On February 11, 2019, the safety mechanism in the driver's side headrest deployed while the vehicle was in park. This is a safety concern because there was no collision and headrest can affect a driver's ability to remain focused while driving. Mileage at time headrest "deployed" was 78,000. There is also a suspension issue searchable online. The error message reads: "service adaptive damping suspension system." Owner has a 2014 Jeep Grand Cherokee srt. Mileage was 78,000 at time error message appeared. Please contact owner for further information.

- Omaha, NE, USA

The headrest of the drivers seat deployed while I was driving. I was driving on a highway with cruise control and and the vehicle was at a steady speed with no sudden jolts or stops. I heard a very loud pop and the headrest hit me in the back of the head. The incident startled me and caused me to hit my breaks.

- Seagraves, TX, USA

Seats - drivers seat - seat controls brok away from the seat. Seat control trim replaced, seat frame replaced, problem has returned again. Radio - screen goes black randomly. Radio replaced 2 times and module once these are over various dates an currently an issue again. Will select current date

- Lancaster, SC, USA

I was driving down the highway at 50mph and the driver side headrest deployed striking me in the head. This was not caused by a collusion just driving down the highway. Somehow I was able to pull over to the side without causing a crash. Under further inspection it was noticed the plastic clips holding the pin were broken. I researched this and have noticed this is a common problem that Fiat needs to recall this year model and headrest before serious injury or death is caused. Also the vehicle is just out of warranty so we have to pay for the cost of a faulty system.

- Lafayette, LA, USA

Driver's side active head rest that is intended to spring forward in a rear end collision has activated and is now sticking forward. The car was not in an accident. The problem is broken plastic pins in the head rest. There are many other similar complaints from owners online. I have been to multiple Jeep dealerships regarding this issue and they refuse to fix the issue. They also claim that this deactivates the rest of the safety equipment including airbags which would be incredibly unsafe and unethical for them to not repair this clear defect.

- Dallas, TX, USA

Interior the leather dash cover is coming unglued and wrinkling up.

- Brookhaven, MS, USA

At approximately 60,000 miles my active headrest deployed on my passenger seat while vehicle was parked in a parking lot. There was no accident or anything that caused this. After reading other complaints, this appears to be a common defect/failure of the plastic clip that holds it together. This needs to be recalled. The price to repair it is ridiculous and it's obviously defective and needs to be addressed by the NHTSA asap. Please issue a recall asap. So many others have experienced the same thing and this is going to cause an injury and/or accident.

- Lompoc, CA, USA

Passenger front active headrest deployed without accident or warning. Just popped out while vehicle was parked in my garage. Took it to the dealer, stephen wade Chrysler Jeep in St george ut, and they stated that the vehicle was outside its warranty period and the repair would be around $600. It appears that plastic tabs are all that holds this safety device together. Luckily I was not driving with a passenger who may have been injured by the sudden violent deployment.

- Washington, UT, USA

The driver's seat headrest has sprung apart and can't be reset. The soft side pressing against the back of the driver's head prevents proper head position for driving. If this had occurred during driving it could have injured the driver and/or caused an accident. The condition occurred while the vehicle was parked overnight when the vehicle was not occupied. When attempting to drive in the morning it was discovered.

- Mesa, AZ, USA

The passenger headrest erupted as we were driving down the road striking me on the head. Didn't feel good at all. I was kinda dazed afterwards. Googled it and apparently I'm not the only one. This is going to eventually cause an accident somewhere.

- Luverne, AL, USA

The active head rest deployed while we were parked and eating taco bell after driving through the drive through. My girlfriend and I had parked the Jeep and began eating some tacos. While parked, I heard a pop sound like an explosion. It sounded like a pistol had been shot off near my vehicle, I even ducked for cover to anticipate the possibility of more shots, then I realized my girlfriend was injured. She had been hit in the back of the head. Not by a gunshot but by my Jeep Grand Cherokee's (limited 4X4 3.6L V6 2014) active head rest safety system had deployed while parked and struck her in the back of the head while we ate food in the parking lot. My girlfriend is [xxx] and she has since seen a doctor and missed time off of work over the injury and pain resulting from this defective headrest. After reading that there have been over 150 complaints of this occurring already, Jeep, Chrysler, Dodge, is well aware of this and they have done nothing to make its owners aware of the issue. They should be recalling this immediately and they know it. But because the device cannot be reassembled afterwards and must be replaced entirely (cost for the headrest alone is about $800) and there's two per vehicle (at a minimum) which would result in Jeep having to spend a great deal of additional time and resources including the most important to them - money. So because Jeep didn't want to account for a small deduction in their 1.6 billion dollars in pre-tax annual profits, my girlfriend and I have had to suffer instead. This is a very dangerous accident and just imagine if I were driving on the highway when it deployed and struck me I would be a dead man for sure and there may be others as well. Where is the accountability and concern for vehicle owners? those are conveniences that are prioritize far down the list; behind money, profit, stock price, corporate greed!! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)....

- Jamestown, NY, USA

The headrest on the front passenger seat "deployed" while I was driving. The system is designed to deploy during a rear impact collision. There was not a collision or any other impact. I was in the car alone coming to a routine stop. Suddenly heard this loud noise and the headrest had deployed. I didn't know I had this "safety" feature in my car. Had that happened to the drivers seat while at speed, it could cause me to lose control as the impact to the back of my head would certainly be a major distraction if not cause a concussion. I'm getting the passenger seat fixed under warranty, but fca should also fix the drivers seat to prevent injury.

- Chesterfield, MO, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 30 mph, the driver's seat headrest restraint deployed without an impact or crash occurring. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was taken to huffines Chrysler Jeep Dodge Ram plano (located at 4500 w plano pkwy, plano, tx 75093, (972) 867-6000) where it was diagnosed that the headrest security clip failed and the entire headrest needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 74,000.

- Dallas, TX, USA

Headrest equipped with active head restraints deployed while driving down a city street, striking the driver in the back of the head, the car was not involved in an accident and no impact occurred that would have caused the deployment. Driver was struck in the head forcefully and was scared by the sudden strike on the back of the head and could have caused an accident had other cars been around. This same situation occurred with the passenger on a separate occasion 2 weeks later.

- Overland Park, KS, USA

Head restraint on drivers side deployed while vehicle was in park, in a parking lot. It hit the driver on the head. Trying to reset, so far no luck. This could have been very dangerous if the vehicle had been in motion, it was quite shocking to have my head hit and to have it pushed forward suddenly.

- Mount Pleasant, MI, USA